Hi Austin,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Leslie Ann,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi DaMarkus,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Jessica,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Hashan,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Chenghua,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Olivia,Thank you for the awesome review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi T. Darious,Thank you for taking the time to provide feedback on your recent stay with us. We are delighted to hear that you found our staff and manager helpful and accommodating, as we strive to provide excellent service.We regret that certain aspects of your experience did not meet your expectations, particularly regarding the room size, parking, and breakfast. Your comments are invaluable and we are actively working to address these issues to improve the comfort and convenience of our future guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Safe travels,citizen Juriana

Hi Ahmed,Thank you for the awesome review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Maria,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Erin,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Hazel,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Stacy,Thank you for the review. We are glad to hear you found the staff to be friendly and the room clean and modern.We always strive to be transparent about our room sizes and layouts across all our channels, and we regret that this information was not clear to you when making your booking. Your feedback is invaluable to us, and we will certainly review our communication channels to ensure that future guests have a clearer understanding of our room configurations.We will certainly look into more parking options for our guests in the future.Safe travels,citizen Juriana

Hi Aiko,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Shala,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizenM team

Hi Ramon,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizenM team

Hi Carlos,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Matt,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizenM team

Hi Itcel,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizenM team

Hi Russell,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizenM team

Hi Sophie,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizenM team

Hi Hilda,Thank you for the review.Great to hear you enjoyed the citizenM experience!Your comments regarding the pillows will be shared and we do have softer pillows available upon request.Safe travels,citizenM team

Hi Juan Carlos,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizenM team

Hi Cody,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Kayden,Thank you so much for your valuable feedback, Kayden! We're thrilled to hear that you enjoyed your overall stay with us. We apologize for the inconvenience caused by the noisy neighbors on your first night. Please know that we take guest comfort and satisfaction very seriously, and we'll certainly look into ways to address such situations more effectively in the future. We hope this doesn't deter you from choosing us again for your future travels. We look forward to welcoming you back soon!Safe travels,citizen Juriana

Hi Brenda,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Catrina,We're delighted to hear that you found our hotel superb and well-equipped, Catrina! However, we're truly sorry to learn about your experience with our staff. While we only offer self check-in, we regret that it wasn't adequately explained and that our team wasn't as welcoming and helpful as they should have been. Your feedback is invaluable, and we'll certainly address this to ensure a smoother and more welcoming experience for our guests. We appreciate your kind words about our clean rooms and convenient location. Should you choose to stay with us again, we'll strive to make your entire experience exceptional from start to finish.Safe travels,citizen Juriana

Hi Jonathan,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Frederick,Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our great staff and prime waterfront location, as well as our unique concept. We understand your concern about the room size and pricing, and we appreciate your input.We continuously strive to offer competitive pricing while maintaining the quality of our accommodations. Your comments will certainly be taken into consideration as we work to enhance our guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Safe travels,citizen Juriana

Hi Shanita,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Kent,We’re truly sorry to hear about your experience and the lack of service you encountered; this is not the standard we strive for. Your feedback is crucial and has been shared with our teams to ensure improvement. We're glad to hear about your positive interaction with our baristas and enjoyment of the breakfast. We hope to have the opportunity to better serve you in the future and to change your perspective on our hotel.Safe travels,citizen Juriana

Hi Shayne,Thank you for the review.Great to hear you enjoyed the citizenM experience!We will certainly make sure to look into better parking options for our guests in the future.Safe travels,citizen Juriana

Hi Kiyomi,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Maria,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Pablo,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Steven,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Brittney,Thank you for taking the time to share your feedback regarding your recent stay with us. We strive to provide a comfortable and welcoming experience for all our guests, and it seems we missed the mark during your visit. We sincerely apologize for the inconveniences you encountered.The size of our rooms, designed to maximize efficiency and comfort within a compact space, may indeed recall a cruise ship's interior room style. We understand that preferences for room size vary, and we regret any discomfort this caused you. Your comments regarding the toilet and shower have been noted, and we will consider how we can better communicate our amenities to guests in the future to manage expectations more effectively.We are genuinely sorry to hear about your experience at our bar. Providing friendly, attentive service is a cornerstone of our hospitality philosophy, and it's clear we fell short in this instance. Your feedback has been shared with our bar team to ensure we improve our service and prevent similar situations from occurring.The issue with the night time curtains you've mentioned is concerning, as a good night's sleep is fundamental to a pleasant stay. We are addressing this maintenance problem immediately to ensure it does not affect future guests.While we understand your decision not to return, we would welcome the opportunity to make things right. Should you reconsider and give us another chance, we are committed to providing you with the exceptional stay you should expect from us. Please feel free to contact our management team directly if you wish to discuss your stay further or allow us to assist in any way.Thank you once again for your feedback. We wish you all the best in your future travels.Safe travels,citizen Juriana

Hi Derek,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Race,Dear Race,Thank you for sharing your feedback. We're glad you found the bed comfortable but are sorry to hear about the other aspects of your stay that did not meet your expectations. Your comments on the amenities, room size, and staff attention are important to us, and we'll be looking into these matters. We aim to provide a pleasant stay for all our guests, and we hope to have an opportunity to better serve you in the future.Safe travels,citizen Juriana

Hi Devin,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Merin,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Jon,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Rita,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Marycruz,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

Hi Kaitie,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana