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"Niko was very welcoming when we checked in - excellent customer service "

"Check in was welcoming and efficient. We even got a glass of prosecco. Had a great meal in the hotel bar. Free mini bar was a great surprise. Awesome view from our balcony. Staff was top notch."

"Very nice room. Staff was curteous and helpful. Enjoyed my stay."

"Room was spotless, amenities amazing. Staff helpful. Beautiful view. Excellent food. "

"Everything was perfect! Friendly and helpful staff!"

"Excellent location, excellent staff and excellent facilities. Highly recommended. "

" The breakfast was excellent, and the location near the train station and the pier is perfect for travelers who want to explore rather than just stay in the hotel. The rooms are spacious, and the staff are very friendly and helpful. "

"Excellent accomodating staff - informative when I asked for tours, hop on hop off bus - didn’t have but had a little train - best money spent, was cheap, informative & for someone who has walking mobility issues was excellent Even had the extra 4 x pillows I asked for to sleep Loved the whole experience with this property Wish all of Europe locations had something like this near train -5-8 min walk away But great concept Great room Excellent location so close to train & in the heart of all attractions, old city, food & shopping Made our experience magical Great breakfast, Anytime tea, coffee, microwave & fridge in communal dining area Great concept always clean & maintained"

"Wonderful hotel. Breathtaking location on Lake Lucerne. Exceptional service and good food. We hated to leave."