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Reviews of JW Marriott Hotel Sanya Dadonghai Bay

5 out of 5
JW Marriott Hotel Sanya Dadonghai Bay
88 Haiyun Road, Sanya, Hainan

Reviews

8.6

Excellent

Rating 10 - Excellent. 92 out of 164 reviews" "
Rating 8 - Good. 49 out of 164 reviews" "
Rating 6 - Okay. 10 out of 164 reviews" "
Rating 4 - Poor. 4 out of 164 reviews" "
Rating 2 - Terrible. 9 out of 164 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Jacob

Liked: Cleanliness
Disliked: Staff & service
Room was not as described/pictured on Expedia (family room, there wasnt even a desk to work at). Staff were unable to communicate in English. Staff attempted to charge for breakfast that was included with booking. While the facilities are nice, the overall experience was unbecoming of the JW Marriott brand.
Stayed 1 night in Mar 2024

10/10 Excellent

Lan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
A nice resort with amazing facilities. We enjoyed the stay
Stayed 1 night in Jan 2024

10/10 Excellent

Shaun Young

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Thx
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third time and still Love it
My third time at this property - still very impressed. Location is on a beautiful sandy beach coast line, with lovely blue water. My room with balcony offered a sweeping view of the ocean, and the bed was very comfortable, and overall quality very good. Thanks to the staff as well, for their support and service, keeping me happy and safe, the whole stay. Back again soon. A+++
Stayed 6 nights in Aug 2021

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

6/10 Okay

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with frustrating avoidable issues
The Premier Room Premier Sea View was only available if you went out to the balcony. I understand sea view is often in the general direction of the sea but a Premier sea view suggests something special and as the room was not cheap we were not impressed. The staff changed our room to Executive with full sea view for Rmb200 more per night but this included use of the Executive area where drinks, snacks and a simple dinner were included. We were happy with this deal. Breakfast buffet is huge but the western items by the egg station, such as bacon, beans, tomatoes, mushrooms etc were cold. Also the pancakes and waffles were stone cold unless there when being made. We thought it may just be an off day but on the 2nd day with great omelette and cold sides we mentioned this and the next day they added heat lamps over the food. It helped a little and the food was then lukewarm. The staff fussed over us each morning but as I said this really is something that affects all guests. Chinese guests would never accept anything other than fresh food. The staff ttied their best. We paid Rmb300 each for Christmas dinner but it was very disappointing. There was Turkey and Ham but no vegetables, not even potatoes. The meat was just added to the traditional evening buffet so we spent $100 to get some Turkey and Ham. Finally, the pool is great but is in shadow after lunchtime. At the end of the day this may be a Marriott but it is a Chinese hotel. Super staff let down by avoidable issues. V.Clean
Stayed 7 nights in Dec 2020

8/10 Good

Melinda, Haikou, Hainan China

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Our room was big and comfortable. A large tub besides the shower was nice. Since it is a Western hotel there were a few English news station and HBO. Disappointed that there was not a beach to walk directly onto from the hotel. The pool area was very nice and big. The breakfast buffet was awesome! We liked the large variety of food both Western and Chinese. It is a very nice hotel! JW Marriott didn't disappoint us!
Stayed 2 nights in May 2020

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I’m a premium business globe trotter and I booked with high expectations of JW with myself Staying in a single bed with my family in other 2 rooms. Although Service was satisfactory, the room furniture has aged with Low premium experience. Aside, air conditioning is disappointing which malfunctions in middle of night and This happened to all 3 rooms. Further, Hotel beverage and cafe is ridiculously high with a standard sandwich at 10usd and an ice cream at 5usd. I don’t mind paying for quality but the prices defied business logic unexpected from a global hotel operator. I question if there is a global quality audit carried out.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Chan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Very beautiful property! The service of the staff is good. Except for the F&B staff need to improve on the attentiveness. Need to ask for coffee/tea during breakfast. Suggest making it self-service. Front Office staff Kelly is very helpful!
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will look to stay again
Great location, great and well maintained property.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool is good, buffet breakfast have a lot of choice. Close to Daidonghai beach (walkable distance) and they have shuttle service to malls in Daidonghai area (pre booking required). However, the rooms are a bit old.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the JW Marriott was great. From the get go we received a free room upgrade to a room with a better ocean view by Misty. The room itself was very clean and modern with plenty of storage space for clothing, which I really appreciated. The bed was big and comfortable, the room and balcony furniture was also very nice and clean, and the big round bathtub was definitely a highlight. The hotel itself featured one moderately sized swimming pool that was not too crowded throughout the day, and offered a nice reprieve from the hot, humid weather. The hotel is not located directly on a beach, you have to walk maybe 10 minutes or so to get to the beach and 15-20 to get to a public swimming area. The hotel is near to the city which was nice for shopping, eating out, and general nighttime strolling. The breakfast buffet was very comprehensive with delicious Western and Chinese options. The omelettes and pastries were delicious. We also opted for a dinner buffet on one of the nights. There was a huge selection of foods and each table gets an individual small hot-pot with many options for ingredients and sauces. As a dessert lover, I especially liked the chocolate cake. We also spent time in the game room playing ping pong, pool, and foosball. Overall the design of the hotel, convenient location, friendliness of the staff (front desk, recreation room, housekeeping, and valet), and great food made our stay fantastic!
Stayed 3 nights in Sep 2019

10/10 Excellent

Eunice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful. Rooms are clean. Good amenities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell of cigarettes in a non smoking floor. Not hotel's fault but the guests.
Stayed 10 nights in Jul 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was sprawling. The pool, restaurant and room were a distant away from each other. It was clean and modern looking. The room was huge and well thought out (room for 3, 2 double bed) . Everything was located at the right place in a rectangular room. From shower, bathtub to a separate toilet cubicle. It had a small round table with 2 chairs, a bench, a cushioned bench and a small chaise lounge.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It really lived up to its expectations and the staffs are all so welcoming and pleasant. Especially Chalene who was very helpful during check in and check out, and always carried a smile on her face. The rooms were big and spacious and it exudes an aura of exclusivity and made us feel very comfortable. the only drawback was the hotel breakfast area which was a little small for the number of seats and got a little crowded and messy during the peak breakfast hours.
Stayed 2 nights in May 2019

10/10 Excellent

Reena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to beach area, spacious room, friendly and helpful staffs
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Feb 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JW Marriott Sanya Dadonghai Bay
Excellent standard hotel. High quality accommodation in an enviable location. Food is also of very good quality. Local area has not been developed to the level expected e.g. several other hotels built but not finished. Approximately 10-15 min walk to nearest shops. Dadonghai Bay is developed, primarily aimed at Chinese and Russian tourists.
Stayed 10 nights in Feb 2019

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing resort with friendly staff
amazing resort with friendly staff, close to local amenities
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Delphine, Singapore

Liked: Cleanliness, staff & service
Service was very good and hotel room was nice with a good view. Staff was helpful. However, there were construction work in the hotel main building and swimming pools. The signature pools that are shown in the pictures are half gone in real life. Wish the listing was updated to inform us of that. We stayed in the rooms far from the main building so construction noise didn't affect us. Overall, we liked our room and facilities.
Stayed 3 nights in Oct 2018

8/10 Good

Delphine, Singapore

Liked: Cleanliness, staff & service
Service was great, room was very nice with a good view. However, the hotel is undergoing construction at the moment, the main hotel building (lobby building) and half of the swimming pools are inaccessible. It can get slightly noisy in the day and dusty around the area. They upgraded us to an area that was away from construction which was good. I wished they wrote on the listing that they are having construction and pictures of the hotel were not true to picture (other than the rooms they look the same). Hotel was located at the far end of Dadonghai beach so it can be quite a walk. It was very easy to get cabs at the hotel though.
Stayed 3 nights in Oct 2018

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great resort.
My partner and I took a one week vacation to this resort. Overall we had a positive experience. The resort is in its own little area, has a great view of the bay, and is a pretty nice building. Our room was extremely clean and the cleaning staff came by every day to ensure everything was perfect. The bed was pretty comfortable, the room was a great size, and we had access to the executive lounge as we chose to purchase this room option. The lounge is definitely worth it with great drinks that are included and a meal around dinner time. We also enjoyed the hotel pool, which was pretty clean and virtually empty every day we went down, a fact we found surprising as we visited during the Chinese fall festival. The beach is a quick 10 minute walk down from the hotel which is off a nice boardwalk with other Chinese outdoor restaurants and such. The Nepalese staff at the hotel (we often had interactions with Beckham, Arik, and Sanmani) were the best people ever. They have amazing English and go out of their way to make your experience a good one. Only complaint during this time was that the hotel seemed to be out of a lot of things. Whisky was not available and some food options were sold out. We called to purchase a bottle of white wine, and literally no one in the hotel had any unless we wanted to pay $200. The Chinese staff that we were talking to would not do anything else for us and was a bit rude. It seemed like the hotel was having problems restocking. Other than that, great
Stayed 4 nights in Oct 2018

10/10 Excellent

Chris, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfactory, easy to approach the beach, good food and excellent services.
Stayed 1 night in Sep 2018

8/10 Good

Wing, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel close to the beach
I love this hotel breakfast and swimming pool, but hotel staff not very good and the toilet of room is uncomfortable!
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel with spacious room!
Hotel area was really big, not too crowded and noisy. Excellent choice for traveller who want privacy and quiet moments. Self contained hotel where meals and activities are available for families without having to travel out.
Stayed 4 nights in Aug 2018

10/10 Excellent

Joo, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful. Facilities were good to keep my daughter entertained. Room was big and clean. Location is central in DaTongHai where you can pretty much reach anywhere.
Stayed 4 nights in Jul 2018

10/10 Excellent

Evin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge hotel room!
The hotel room was very comfortable, the family pool was closed down for maintainence, the opened pool were small, but we have flexibility to use the next door hotel pool. The breakfast was amazing. The hotel staff are polite
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful vacation, nice location, great pool. Lots of shopping mall around the area with short taxi ride.
Stayed 3 nights in May 2018

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fun in the sun

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Put off Marriott for life
Check In: After an error in the system that took 20 minutes to fix and the hotel finally deciding not to downgrade us we finally got in to a room. (Frustrating but not the end of the world). Room: Nice balcony, good size, decent bathtub, smelly toilet, broken shower, AC smelled like cigarettes and bed was horrendous. Breakfast: Wide selection of terrible food. Can't eat outside until 8am by which time you are herded around like cattle due to the business of the place whilst tortured by incessant loud music. Pool: Not an infinity pool but decent size and not too cold. Location: Close to beach with plenty of sea food restaurants near by and bars with loud music (yes, you can hear them from your room until around midnight). Staff: Mixed. Management were nice and general staff were helpful but after being personally insulted and marched to the lobby to prove we were staying at the hotel by a swimming pool life guard we will never stay at a Marriott again. The whole episode was shocking and I've never encountered anything like it in the street let alone whilst being a paying guest at a hotel. Would NOT recommend staying here. Very disappointing all around.

10/10 Excellent

Eve, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, great service, beautiful places to
We met up with my parents and my brother and his partner all at this hotel and had a fabulous time. Hotel dining is excellent. The lobby and lounge areas were wonderful to hang out and play cards in. My only suggestion for this hotel is that the kids club have toys for older kids (my 7 year old had nothing but Xbox offered to him) and that it allow for drop offs. Since a parent had to stay there was little point of the club. The kids club also needs more free activities. It is a huge beautiful facility that is underutilized because of these weaknesses. Also be aware that this hotel doesn't have it's own beach. The nearest beach is public albeit very close.
Stayed 7 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It a beautiful hotel right on the beach and there are places to shop close by, I really enjoyed it
Stayed 6 nights in Mar 2018

8/10 Good

Henry

Liked: Staff & service
Disliked: Cleanliness
Good for family stay
The toilet was so stink during our stay though we have requested cleaning from room keeper. Perhaps the ventilation was so poor and the cleaning was not so detailed. Our room ocean view was so beautiful as we were arranged staying in the top floor. That's fantastic and wonderful sunrise view at the morning.
Stayed 3 nights in Mar 2018

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice . Crystal at the front desk was very good and on top of her game .
Stayed 3 nights in Jan 2018

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view and close to the beach
Amazing new hotel basically sitting on top of Dadonghai beach. Well maintained, excellent service. Everyone friendly. Rooms are in a good direction, with wonderful view to the ocean. The hotel has several good restaurants, and a surprisingly good gym for a hotel. Downside is it can be difficult to find different stuff inside the hotel, because there are two wings. A map in the room or around the hotel would help a lot. A very noisy neighbor ruined two days for us, and in this case the hotel should have offered to upgrade us to a better room. Otherwise a very nice place, and we can absolutely recommend a stay here.
Stayed 7 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Sanya Dadonghai Bay Marriott!
This is from the experience of a elite member, but our stay was very nice. Our view from the room was incredible - we were able to see the bay, beach and resort! The room was long and spacious, giving us plenty of room to spread out during our short stay. The club lounge is also beautiful - the views are great (they also overlook the bay and beach) and the decorations are very nice. The staff there (especially Wit Wang, the assistant front office manager) was very hospitable and helpful, offering to get us anything we needed. They also seemed to have food (from small snacks to more substantial dishes) whenever the lounge was open. Additionally, the buffet breakfast in the restaurant was very expansive - they have a large offering of both Western and Asian food. The only thing is that the beach (at least the main part of it with the swimming areas) is a little far from the resort. It wasn't a problem for us, since we like to walk along the beach, but for those who like to sit on the beach and play in the water, it is a little far from those parts of the beach.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got put in a smoking room after specifically asking for non-smoking. I also asked for any special service as we were celebrating our engagement - they said yes but didn't do anything. Nice hotel but overall experience was a bit of a let down given we were expecting something so special.
Stayed 2 nights in Nov 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service
fighting with hotel guest for a single bottle of water is fxxking stupid!!! The girl who works @ the gym needs to improve her attitude!!!
Stayed 5 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good but difficult because of the language barrier
Stayed 6 nights in Jul 2017