Grand Hyatt Sanya Haitang Bay Resort and Spa Reviews

8/10 Good

Lei

2023/11/23

Liked: Cleanliness, staff & service, property conditions & facilities

A good place to spend your vacation.

Stayed 2 nights in Nov 2023

10/10 Excellent

song-min

Traveled with family

2022/12/30

Liked: Property conditions & facilities, room comfort

Stayed 2 nights in Dec 2022

Response from DS on 2023/1/10

尊敬的宾客，您好！请接受来自三亚海棠湾君悦酒店最诚挚的问候！我们非常荣幸能成为您此次三亚之行的下榻之选，您的满意是我们前进的动力。感谢您与我们分享您的经历与感受，我们衷心地希望能在不久的将来与您在三亚海棠湾君悦酒店再度相遇，让我们有机会为您奉上更优质的服务。

6/10 Okay

Michael

2022/7/17

Liked: Cleanliness, property conditions & facilities, room comfort

We spent all our time at the Edition, up the road.

Stayed 7 nights in Jul 2022

10/10 Excellent

Weng Lok

Traveled with group, Business traveler, Traveled with family

2021/7/1

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2021

10/10 Excellent

Yong

2021/6/13

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with group

2021/4/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

2021/3/4

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Feb 2021

10/10 Excellent

hongru

2020/12/4

Stayed 2 nights in Nov 2020

4/10 Poor

Tourist, Guangzhou

Traveled with family

2020/9/9

Liked: Staff & service

Disliked: Cleanliness

Poor hygiene: the floor is dusty and stained with lots of stains. There may be insects in the pillow. I found that my left cheek is swollen and itchy when I sleep. There is a problem with the drainage of the bathroom. I have the same problem when I change my room. It was not a pleasant experience.

Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Traveled with family

2020/8/2

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel for families

Overall super good experience. Very nice hotel for families. Service was so so at the beginning but it improved along our stay and it seems is much better than other hotels. Family rooms are impressive (fully equipped apartment with 2 rooms). The children room is absolutely amazing.

Stayed 6 nights in Jul 2020

8/10 Good

MMM, Living in Shanghai

Traveled with partner

2020/7/22

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel is unquestionably beautiful. The grounds are lush and gorgeously landscaped and maintained. Our room and the public areas of the hotel are clean and well-maintained. We were very disappointed in a beachfront hotel whose beachfront we were forbidden to swim in. We understood that this was for safety reasons but we did not know this in advance. We were restricted to the hotel family pool because the "grownups" pool was closed. The family pool was crowded and very warm.

Stayed 8 nights in Jul 2020

10/10 Excellent

RUOYU

2020/6/15

Stayed 1 night in Jun 2020

10/10 Excellent

Philip

Traveled with group

2020/5/31

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely tropical weekend getaway

This was the first weekend getaway for a group of friends after the Covid travel restrictions. The hotel still had some limited services (no spa, no pool bar, some pools still closed), but what was open was wonderful. The hotel is beautifully landscaped, the rooms are large and very comfortable and it all feels like a wonderful tropical getaway. The breakfast buffet is extensive and very good. There is a food street mall right next to the hotel which provides different options for dinner. The staff were very welcoming, and if the level of English spoken was limited the desire to help was nevertheless clear.

Stayed 2 nights in May 2020

Response from Jessy on 2020/6/10

Dear guest, Thank you very much for choosing Grand Hyatt Sanya Haitang Bay Resort! We thank you for your compliment to our hotel, it encourages us to keep and improve service. We will also keep strengthening staff's English to provide better service. We looking forward to seeing you next time. Best regards.

10/10 Excellent

Dave, St. Louis, MO

Traveled with family

2020/2/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Such a cool, modern, classy place!! Beautiful rooms, grounds. restaurants, and view. I cannot recommed this place enough!! I can't wait to go back Really great staff, cool views, nice beach, awesome bar on the roof.

Stayed 1 night in Dec 2018

Response from Jessy on 2020/3/23

Dear guest, Thank you very much for choosing Grand Hyatt Sanya Haitang Bay Resort! We thank you for your compliment to our hotel, it encourages us to keep and improve service. We looking forward to seeing you next time. Best regards.

10/10 Excellent

Min

Traveled with family

2020/1/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2020

Response from Jessy on 2020/2/24

Dear guest, thanks for choosing Grand Hyatt Sanya Haitang Bay Resort and Spa! We looking forward to your next stay.

8/10 Good

Verified traveler

2020/1/15

Liked: Cleanliness, staff & service

Stayed 1 night in Dec 2019

Response from Jessy on 2020/2/24

Dear guest, thanks for choosing Grand Hyatt Sanya Haitang Bay Resort and Spa! We looking forward to your next stay.

10/10 Excellent

haojiang

Traveled with family

2019/11/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It is a great surprise for me. Such a wonderful hotel at a good price. Nice facility, very clean, modern design. Beautiful landscapes. Access to a small quiet clean beach. Very friendly staff, nice and warm. The breakfast buffet is superb, big selection, both chinese food and western style. Plus, it is right next to the biggest food and shopping center in this area. There is a shortcut from the courtyard of this hotel, that takes you two minutes. Definitely will come back!

Stayed 2 nights in Nov 2019

Response from Jessy on 2019/11/29

Dear guest, Thank you very much for choosing Grand Hyatt Sanya Haitang Bay Resort! We valued your comments very much, which encourages us to keep and improve service. We looking forward to seeing you next time. Best regards.

8/10 Good

Vince

2019/10/6

Liked: Staff & service, property conditions & facilities

Room wasn’t ready until almost 2 hours after check in time and the staff didn’t do much to ease our wait. Pool had missing tiles and some loose tiles and some trash. Nice hotel bar with views (the ones showcased in many of the hotel’s photos) is only open for club guests from 6-8pm and only till 11pm for normal guests. Food offering does not match the five star hotel, except in price.

Stayed 2 nights in Oct 2019

Response from Jessy on 2019/10/31

Dear guest, Thank you very much for choosing Grand Hyatt Sanya Haitang Resort. We valued your comments very much, as it let us improve our service continuously. We are very sorry that in peak season, the high occupancy in hotel influenced staff service. We hope to get your understanding and promise to strengthen staff training.We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards,

10/10 Excellent

Verified traveler

Traveled with family

2019/9/16

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There was a mixed up with the bookings when we arrived. We booked the Huan Villa but when we arrived it was advised that there were no more villas. They placed us in two executive suites for the first night and upgraded us to the presidential suite for the remaining two nights. Staff were friendly and helpful. Services throughout our stay was great, would definitely revisit

Stayed 3 nights in Sep 2019

Response from Jessy on 2019/10/8

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. Because of some system bug, your reservation didn't be found in the system. We also thank you very much for your understanding. Hearing that you are satisfied with our arrange and service, we are very happy. We look forward to welcoming you back. Best Regards,

10/10 Excellent

Verified traveler

Traveled with partner

2019/9/16

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

everything was smooth and weather was perfext will be back soon

Stayed 1 night in Sep 2019

Response from Jessy on 2019/10/8

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. We are glad to hear that you enjoyed your stay， and love the weather of Sanya. We are looking forward to welcoming you back. Best Regards,

8/10 Good

Ben, Singapore

Traveled with family

2019/8/16

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel room was clean and had very good facilities. The staff are extremely friendly and helpful. Special mention to Terence Ng from Yu Cun restaurant who made our stay extra special with his hospitality. There was also a shopping/food complex just outside the hotel. Only thing that I did not like was the check-in which took very long with barely any air con at the reception area (had to also stand to wait in the queue).

Stayed 3 nights in Aug 2019

Response from Jessy on 2019/8/21

Dear Guest, thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing with us your valuable comments. We thank you for your compliments to our facilities and service, which is really an encouragement to us. We also have sent your comments about Terence to the F&B leader. In the meantime, please rest assured that we have passed your suggestion to our management team to take action.We are looking forward to have your next stay with us. Be regards

8/10 Good

Janice

2019/7/6

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breakfast had to line up for a bit but overall good food and good service. Hotel is very kids friendly. Dinner at Chinese restaurant was awesome.

Stayed 3 nights in Jun 2019

Response from Jessy on 2019/7/9

Dear guest, thank you so much for your compliments to Grand Hyatt Sanya Haitang Bay Resort and Spa.Our hotel is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travellers to a destination of comfort, luxury and rejuvenation.We will diligently make every effort to improve our service. We look forward to welcoming you back to our resort in the future. Best Regards,

10/10 Excellent

Verified traveler

2019/7/4

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, but needs minor imporvements

This hotel is as good as the description. However, there are 3 things that was discouraging: 1. The hotel doen't provide chairs and beach umbrellas at the beach. Understand it's a new rule from the local Government (explained by a staff), but it does affect the value from a guest point of view. 2. Some facilities are getting old and stained, in need of some maintenance. 3. One of pools there was for adults only when I visited 2 years ago. It was a great area to relax, have a swim, drink and eat. However, it's now full of kids... jumping and yelling, the same as the other pools.

Stayed 2 nights in Jul 2019

Response from Jessy on 2019/7/9

Dear guest, thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. We thank you for your compliments to our hotel. In the meantime, please rest assured that we will pass your comments about the facilities and pools to our management team. We are looking forward to have your next stay with us. Be regards

10/10 Excellent

Verified traveler

2019/6/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great pool area, nice breakfast and high quality rooms. The beach is a public beach and not really so swimmable. There is a small mall with some restaurants attached to the hotel, otherwise nothing else anywhere near the hotel expect other resorts.

Stayed 2 nights in May 2019

Response from Jessy on 2019/6/22

Dear guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay resort and Spa. We thank you for your compliments to our pools, breakfast and rooms. Our hotel have 3 pools including a family pool and a kids pool. We also have a kids club named Hyatt Camp, and children are able to make handicrafts, cook and experience kids rock climbing. in addition, our hotel is just beside the Haitang 68 shopping mall, which is convenient for shopping and eating. We looking forward to your next stay. Best regards.

10/10 Excellent

Suzanne

2019/6/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wifi is bad. Can easily get insects bites, provide insects repellents.

Stayed 3 nights in Jun 2019

Response from Jessy on 2019/6/22

Dear guest, thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa. Firstly, we thank you very much for giving us a 10 score, which really important to us. Secondly, about the Wifi and insects issues, we have passed them to our management team to take actions. We looking forward to your next stay. Best regards.

8/10 Good

Grace

2019/5/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Stayed 3 nights in May 2019

Response from Jessy on 2019/8/1

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. Our hotel is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travelers to a destination of comfort, luxury and rejuvenation.We look forward to welcoming you back to our resort in the future. Best Regards

8/10 Good

Maisy

2019/3/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious room

Overall is very good except both WiFi and network is very bad

Stayed 2 nights in Mar 2019

Response from McGee on 2019/3/22

Dear valued guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards,

8/10 Good

Yuk Ching

2018/9/6

nice hotel

very good

Stayed 2 nights in Aug 2018

Response from MT on 2018/9/11

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. Our hotel is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travellers to a destination of comfort, luxury and rejuvenation.We will diligently make every effort to improve our service. We look forward to welcoming you back to our resort in the future. Best Regards,

10/10 Excellent

Halina, Hong Kong

2018/9/2

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well maintained 2 year old Hyatt hotel

There were 3 main restaurants. We tried them all. All were nice. The kids loved the fun pool (tipping bucket and slides). Hotel staff were helpful and the house keeping people were exceptionally efficient.

Stayed 3 nights in Aug 2018

Response from MT on 2018/9/21

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. We are glad to hear that you enjoyed your stay. We will continue to provide you with efficient service, clean space and delicious food, so that you can enjoy a perfect stay experience. Again, thank you very much and we are looking forward to welcoming you back. Best Regards,

8/10 Good

Chan

2018/8/21

Good

Staff are nice, services are generally good. Buffet breakfast contains mostly Chinese dishes. Grand cafe is probably understaffed especially during BF time, tables and chairs are not properly cleaned before seated, food is refilled only when it is empty. Gym is good. Unfortunately Can’t stay too long in this hotel as one will get bored.

Stayed 3 nights in Aug 2018

Response from McGee on 2018/9/4

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. We are glad to hear that you enjoyed your stay. We will continue to provide you with efficient service, clean space and delicious food, so that you can enjoy a perfect stay experience. Again, thank you very much and we are looking forward to welcoming you back. Best Regards,

10/10 Excellent

simon, london

2018/8/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great modern luxury hotel

Grand suite room is very large and comfortable. Perfect for family with two children. Pools are excellent and staff very helpful.

Stayed 5 nights in Aug 2018

Response from McGee on 2018/9/14

Dear valued guest, Thank you for choosing to stay with us at Grand Hyatt Sanya Haitang Bay Resort & Spa. We are glad to hear that you enjoyed your stay. Grand Hyatt Sanya Haitang Bay Resort & Spa is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travellers to a destination of comfort, luxury and rejuvenation. The resort is mere 34 km from Sanya Phoenix International Airport, and less than 15 minutes' walk from Sanya International Duty - Free Shopping Complex. Should your travels bring you back this way, I hope that you will stay with us again. Best Regards

10/10 Excellent

YUNXI

2018/8/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good trip

It’s a good trip!

Stayed 2 nights in Aug 2018

Response from McGee on 2018/9/4

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. Our hotel is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travellers to a destination of comfort, luxury and rejuvenation.We will diligently make every effort to improve our service. We look forward to welcoming you back to our resort in the future. Best Regards,

10/10 Excellent

stephanie, hk

2018/7/20

Liked: Cleanliness, property conditions & facilities, room comfort

its perfect and we got a free upgrade. Bed was super comfy and love the bathtub view a lot

Stayed 2 nights in Jul 2018

Response from MT on 2018/7/23

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. We are glad to hear that you enjoyed your stay. We will continue to provide you with efficient service, clean space and delicious food, so that you can enjoy a perfect stay experience. Again, thank you very much and we are looking forward to welcoming you back. Best Regards,

8/10 Good

Roger

2018/6/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2018

Response from MT on 2018/7/4

尊敬的宾客，您好！感谢您选择入住三亚海棠湾君悦酒店并抽出宝贵时间向我们反馈您的入住体验。酒店坐落于国家海岸景区——海棠湾中心宁静的海滩之上，这座美轮美奂的豪华酒店仿若伫立海岸的一盏明灯，指引旅行者回归到舒适奢华的焕发之境。我们将不断提高服务质量，为您带来更加舒适的度假体验，真诚期待您的再度光临。祝您生活愉快，万事如意！

10/10 Excellent

Verified traveler

2018/6/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

It was a great stay. Clean & comfortable and staff are professional.

Stayed 2 nights in Jun 2018

Response from McGee on 2018/6/25

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. We are glad to hear that you enjoyed your stay. We will continue to provide you with efficient service, clean space and delicious food, so that you can enjoy a perfect stay experience. Again, thank you very much and we are looking forward to welcoming you back. Best Regards,

8/10 Good

Phillis, Hong Kong

2018/6/9

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel linked to restaurant complex, nice surprise and definitely a positive factor in deciding which hotel to choose. Not so nice surprise is no swimming at the beach, and also there is nothing like tourist maps, Sanya attractions type of leaflets /information at the hotel. We came across a map of Hainan in the hotel next to Grand Hyatt, the day before we left Hainan :(

Stayed 3 nights in Jun 2018

Response from McGee on 2018/6/11

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. We are glad to hear that you enjoyed your stay. We will continue to provide you with efficient service, clean space and delicious food, so that you can enjoy a perfect stay experience. Again, thank you very much and we are looking forward to welcoming you back. Best Regards,

8/10 Good

Verified traveler

2018/6/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

It's good. Most aspects are up to expectations.

Stayed 1 night in Jun 2018

Response from McGee on 2018/6/11

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. Our hotel is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travellers to a destination of comfort, luxury and rejuvenation.We will diligently make every effort to improve our service. We look forward to welcoming you back to our resort in the future. Best Regards,

8/10 Good

Rachel

2018/4/16

Liked: Cleanliness, property conditions & facilities, room comfort

Nice New Hotel, need more in house food choices.

Check in was slow and the room wasn't ready when it should have been. Hotels.com said there was a sofa bed in the room, which is why we booked it as we have 2 young children, no sofa bed when we got there, they had the description wrong!!! We eventually got a roll away bed for the children, but it wasn't really big enough. Room service, the main grill, the lobby, the pool, all served the same limited menu, it needs more differentiating between them and the main grill restaurant had a great menu at lunch time, but then a very restricted one in the evening!!! Room was great, nice and big, great view and a huge bath overlooking the sea, but do try to get a high room or you will have to drop the blinds when you get into the bath! Great pools, if a bit cold, shame there is NO swimming allowed on the beach, think this should be down to personal choice and not just a blanket policy. Also the pool bar could have been a great spot for a sundowner, unfortunately there was hardly ever someone to serve there, no stock unless you wanted Chinese beer, and half the view is ruined by a big brick building right next to the bar, not sure what the architect was thinking!!! This all sounds negative, however we had a great time, sunshine, pool, food and drink, lovely grounds!

Response from McGee on 2018/5/21

Dear valued guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards,

10/10 Excellent

Verified traveler

2018/3/18

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memory holiday stay

excellent professional service, comfortable stay, tasty breakfast, be back. Highly recommended.

Stayed 2 nights in Mar 2018

Response from McGee on 2018/5/21

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. We are glad to hear that you enjoyed your stay. We will continue to provide you with efficient service, clean space and delicious food, so that you can enjoy a perfect stay experience. Again, thank you very much and we are looking forward to welcoming you back. Best Regards,

10/10 Excellent

darkbytes, Surrey

2018/1/4

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We decided to have a short break in Sanyan as its a well deserved after working this year. To get here from the train station is by bus 11 yuan but can be as high as 115 yuan from dodgy taxi. It's a least 1 hour away. We got there and the check in process was very easy and helpful. The team at reception including *Laura* were very intent on being very respectful to the customers. The grand walks to the reception and the walks to your room where quiet and relaxing. We entered our ocean view room and it was not big it's huge even the bathroom was like another room and a view while you soak your office life away with your favourite music in the background. The furniture In the room is just excellent with the bed like a soft bed of feathers and the pillows soft to the touch of white freshness. The TV was incredibly large and a demo of the vast activities that are on offer like massage, swimming, kids club etc. There is 3 pools which are clean and majestic and just next to very lovely gorgeous beach with that gold fine sand. We pushed to afford the include the breakfast and if you like food there is a mega huge spread of to choose like melon, cereal, bread toast, omelette, congee, noodles, eggs boiled, scramble, fried just everything, so much you want eat it all. The WiFi around the complex is very good I did some tests and got around 5-7mb dl and ul speeds it's good enough to write my reviews. It also spans right towards the perimeter of the hotel and even the beach ahhhh bliss.

Stayed 4 nights in Dec 2017

Response from McGee on 2018/5/21

Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. Our hotel is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travellers to a destination of comfort, luxury and rejuvenation.We will diligently make every effort to improve our service. We look forward to welcoming you back to our resort in the future. Best Regards,

10/10 Excellent

Verified traveler

2018/1/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big room with big bathroom

The room is big and clean. The bathroom is extremely big and spacious - with a toilet cubicle on its own, a showering facility and an open concept bathtub.

Stayed 4 nights in Dec 2017

Response from McGee on 2018/5/21

Dear valued guest, Thank you for choosing to stay with us at Grand Hyatt Sanya Haitang Bay Resort & Spa. We are glad to hear that you enjoyed your stay. Grand Hyatt Sanya Haitang Bay Resort & Spa is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travellers to a destination of comfort, luxury and rejuvenation. The resort is mere 34 km from Sanya Phoenix International Airport, and less than 15 minutes' walk from Sanya International Duty - Free Shopping Complex. Should your travels bring you back this way, I hope that you will stay with us again. Best Regards

10/10 Excellent

Verified traveler

2017/12/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice resort in Sanya

This resort is new and very clean. It's particularly suitable for families with kids as it has got a child pool, indoor playground (the Camp Hyatt). Camp Hyatt also provides various programs for parents and kids. Hotel staff are very polite, patient and enthusiastic with their work, especially those from Camp Hyatt. We had a very good time at Grand Hyatt Sanya Haitang Bay Resort & Spa. I would recommend this resort for those families with kids.

Stayed 2 nights in Nov 2017

10/10 Excellent

sheron , hong kong

2017/12/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very relaxing and enjoyable stay at the hotel. The food at restaurants are good and yummy, serve staff all good

Stayed 3 nights in Nov 2017

8/10 Good

Weiyan

2017/12/2

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good breakfast and nice resort. Good price is inflated and not reasonable. Room cleaning sometimes is not through but it was corrected after request.

Stayed 4 nights in Nov 2017

10/10 Excellent

Jane, Hong Kong

2017/9/30

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New and pleasant staffs.

Received and welcomed by a team of professional staffs. During the stay of 4 days, experienced exceptional hospitality services of an international brand style covering room service, catering as well as facilities all around. The only criticism is that the location is quite remote from towns of Hainan.

Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveler

2017/9/24

Liked: Staff & service, property conditions & facilities, room comfort

The suite is excellent. But nothing there around the hotel.

Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

2017/8/7

Liked: Staff & service, room comfort

Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

2017/7/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2017

8/10 Good

Sam, california

2017/6/4

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel, wish more restaurant choice. Restaurant are pricy. Breakfast overpriced.

Stayed 3 nights in May 2017

8/10 Good

Dorian

2017/5/31

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in May 2017

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Reviews of Grand Hyatt Sanya Haitang Bay Resort and Spa

Reviews

Wonderful

9.2/10

9.0/10

8.4/10

9.0/10

9.6/10

Reviews

8/10 Good

Lei

Lei

10/10 Excellent

song-min

song-min

6/10 Okay

Michael

Michael

10/10 Excellent

Weng Lok

Weng Lok

10/10 Excellent

Yong

Yong

8/10 Good

Verified traveler

Verified traveler

10/10 Excellent

Verified traveler

Verified traveler

10/10 Excellent

hongru

hongru

4/10 Poor

Tourist, Guangzhou

Tourist

10/10 Excellent

Verified traveler

Nice hotel for families

Verified traveler

8/10 Good

MMM, Living in Shanghai

MMM

10/10 Excellent

RUOYU

RUOYU

10/10 Excellent

Philip

Lovely tropical weekend getaway

Philip

10/10 Excellent

Dave, St. Louis, MO

Dave

10/10 Excellent

Min

Min

8/10 Good

Verified traveler

Verified traveler

10/10 Excellent

haojiang

haojiang

8/10 Good

Vince

Vince

10/10 Excellent

Verified traveler

Verified traveler

10/10 Excellent

Verified traveler

Verified traveler

8/10 Good

Ben, Singapore

Ben

8/10 Good

Janice

Janice

10/10 Excellent

Verified traveler