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"Beautiful old hotel near centre of Santiago. Comfortable stay, bathroom could do with an upgrade. Lovely old furniture. Pool was not warm. Bar meals ok but expensive. Staff friendly and helpful. "

"Really caring and nice staff, the rooms were up to date and very clean and comforting. They went out of their way to help kids feel comfortable by setting up teepees and tents. Amazing food including breakfast buffet. The pool is very cold and not heated, the terrace faces the street noise and can be unsafe for younger kids. I went to the spa which was fantastic for a facial. Lovely stay I think it is well worth the price. Thank you!"

"Ok"

"The public restroom closed to the lobby was dirty and smelly,one of the toilets won’t flush.I told someone at the desk but nothing was done."