El lugar super bonito, tranquilo, las vistas del lugar espectacular, la comida muy rica, tiene muchas zonas para divertirse
Profesor: Oscar
於 2025 年 5 月住了 1 晚
4/10
It was a beautiful location with a lot of potential. The staff were friendly and helpful. Unfortunately it is poorly managed. We were there for 12 days and only had our room cleaned twice. Our room had no TV (as promised on their website) No fridge. Not even a couple bottles of water. When we asked about that the response was that we had booked a Standard room. We've stayed at multiple different resorts in Mexico and Dominican Republic and always had TV, fridge, coffeepot and bottled water. We always book standard or economy rooms.
First time they cleaned was our 4th day and they only did it because the night before we had a swarm of insects coming through a hole in the wall behind the bed! They did not offer us a different room. They sprayed the hole and put tape over it. Promised to do a deep clean the next day. Their definition of deep clean is obviously different from ours. I don't think they even mopped the floor.
A few days later I asked if we could get our room cleaned. The owner/manager gave me a curt nod and was unfriendly for the rest of our stay.
Very disappointed!
Brenda
於 2025 年 4 月住了 11 晚
10/10
Les check-in et check-out pas compliqué.
Notre chambre avec la vue sur le llac Arenal
Les installations (piscine, spa, la salle de jeux...)
Le personnel tres gentil et accessible
Le service de laundry sur place
La présence des animaux (chiens, chevre, cochons nains. .) peuvent choquer certaines clienteles mais c'est bien indiqué sur leur site internet.
Nathy
於 2025 年 4 月住了 2 晚
10/10
Joshua
於 2025 年 4 月住了 2 晚
2/10
Hotel itself was ok. Service was terrible. We signed up online for a night tour and the time listed on the website said 6:30 pm. I did not check the confirmation reservation for the time once in Costa Rica, I just went back to the website. We checked in about 4:30 p.m., hung out in our room and then headed to the lobby at 6:25 for our tour. We were met by Victor who seemed a little uncomfortable that we arrived for the tour. His English wasn't great which would not have been a problem if he had been able to do the tour. He took us out and was reading off tidbits from his phone. He did not locate any wildlife. We spotted an armadillo and a couple of spiders. 45 minutes later (for a two-hour tour) we were back at the lobby. When I sent an email to complain about the tour I was told that Victor was the maintenance manager and that the tour was at 6 and the guide left when we were a "no show". I knew Victor wasn't the guide when he told me there were Toucans every day and when I asked which type he said "grey". I contacted the hotel to ask for a refund of our money and they refused saying the confirmation email said 6 p.m. I sent back a screen shot to show their website said 6:30 and was told they'd let their manager know and see about a refund. Shocking - never heard from them again.
mary
於 2025 年 3 月住了 1 晚
10/10
Excelente opción!
Roberto
於 2025 年 4 月住了 1 晚
10/10
We enjoyed our stay at the Lake Arenal Brewery. Dinner and breakfast were great, the facilities were comfortable and the staff was helpful.
Kyle
於 2025 年 3 月住了 1 晚
10/10
Salim
於 2025 年 3 月住了 1 晚
10/10
All was great
Brad
於 2025 年 3 月住了 1 晚
6/10
Pretty nature
Doris
於 2025 年 3 月住了 2 晚
10/10
This is a gem of a resort. Beautiful property well maintained, excellent food and service, and alot to do including pickleball, nature walks, pool tables, hot tub and pool. Nice accommodations for a family of 4 (2 teenagers) where they each hot their own double bed. King size bed as well!! Highly recommend! Owner was super friendly and gave us a history of the area.
Sharon
於 2025 年 3 月住了 1 晚
8/10
Neil
於 2025 年 2 月住了 4 晚
8/10
The staff was great. Checkin was a little confusing because I had 2 reservations that I needed to merge. But that got sorted out well. The place is generally clean, but a little dated. There are a number of rooms that are out of service. My understanding is that a new investor started just last year and they are working through modernizing the place. For the price it was perfectly fine.
Terry
於 2025 年 1 月住了 1 晚
10/10
Amazing view on Lake Arenal. Plenty of amenities. Chill & friendly staff and owner.
Artistic chef and great home made beer.
This is a great value and worth the drive.
Francois
於 2025 年 2 月住了 1 晚
10/10
MARGARET
於 2025 年 1 月住了 1 晚
10/10
If you get a chance to stay here, do so. This place was pure magic. ❤️
Michelle
於 2025 年 1 月住了 1 晚
10/10
If you are looking for a beautiful out of the way place that has plenty of nature, this is it! The staff were excellent and very attentive. By the way did I mention the great microbrewed beers! Well worth the scenic drive and a lot less cost than staying in the city. Lake Arenal is a beautiful place and the beer is a bonus!
WALTER
於 2025 年 1 月住了 1 晚
4/10
Pro: excellent restaurant and views. Great common areas
Con: everything about the hotel room. Needs complete and thorough cleaning. Light switches were filthy. Bedding stained and faded. Walls and floors need thorough washing at minimum. fresh paint could go a long way toward a better quality experience
Karen
於 2025 年 1 月住了 1 晚
8/10
Enjoyed the brewery and the beer tastings. Very lively bar and restaurant with a live Latin band. Fun place to dance and laugh with other guests. The property is a little dated and needs a major upgrade. Good value for a short stay
Mohammed
於 2025 年 1 月住了 1 晚
2/10
Jingping
於 2024 年 12 月住了 2 晚
10/10
The staff was very welcoming and friendly. Nice view of the lake and convenient to activities. They offer many excursion options including a night hike on the property. Would definitely stay again when in the area.
Harry
於 2025 年 1 月住了 1 晚
6/10
Room tub and faucets were old. There was no hot water. There were bats and insects in the bathroom
Sandhya
於 2024 年 12 月住了 3 晚
6/10
Entertaining hotel in a beautiful setting. Excellent service but definitely rundown. The room was substandard in all regards.
ALBERTO
於 2024 年 12 月住了 1 晚
10/10
Lovely beautiful views of lake arenal - so many games to keep us entertained - amazing breakfast
Karthik
於 2024 年 12 月住了 1 晚
4/10
Chambre très sale. La piscine aussi. Personnel très sympathique. Nourriture et bière correct. Bel emplacement. Grand besoin d'amour comme hôtel! Je n'y retournerai pas.