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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel with free breakfast, near Santa Cruz Beach Boardwalk

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Lobby
Exterior
Lobby
Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas
Near Monterey Bay, SureStay Hotel by Best Western Santa Cruz provides the perfect blend of comfort and convenience. Unwind in the seasonal outdoor pool, stay connected with free in-room WiFi, or grab a snack from the vending machine - previous guests rave about the helpful staff.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning
The current price is NT$2,490
NT$2,877 total
includes taxes & fees
Oct 13 - Oct 14

Room options

Check availability for these dates

Tonight
Oct 3 - Oct 4
Check availability for tonight Oct 3 - Oct 4
Tomorrow
Oct 4 - Oct 5
Check availability for tomorrow Oct 4 - Oct 5
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 4
  • 2 Double Beds

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NT$14,242 total
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About the neighborhood

Map
516 Water St, Santa Cruz, CA, 95060

What's nearby

  • Ocean Street - 2 min walk - 0.2 km
  • Pacific Avenue - 10 min walk - 0.9 km
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.8 km
  • Santa Cruz Wharf - 3 min drive - 2.6 km
  • Mystery Spot - 8 min drive - 6.2 km

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Taqueria Los Pericos - ‬7 min walk
  • ‪Woodstock's Pizza Santa Cruz - ‬12 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel near Santa Cruz Beach Boardwalk
SureStay Hotel by Best Western Santa Cruz provides free continental breakfast and more. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A seasonal outdoor pool along with pool umbrellas
  • Free self parking
  • Express check-out, a TV in the lobby, and smoke-free premises
  • A 24-hour front desk and a vending machine
  • Guest reviews speak highly of the helpful staff
Room features
All 50 rooms boast comforts such as air conditioning, as well as perks like free WiFi and desk chairs.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries and hair dryers
  • 40-inch LCD TVs with premium channels
  • Mini fridges, microwaves, and free infant beds

Similar properties

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Holiday Inn Express Hotel & Suites Santa Cruz by IHG

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
8.6 out of 10, Excellent, 1,137 reviews
The price is NT$3,467
NT$4,357 total
includes taxes & fees
Oct 8 - Oct 9
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

This property does not have elevators
The seasonal pool will be open from March to October
Pool access available from 9 AM to 9:00 PM

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Does SureStay Hotel by Best Western Santa Cruz have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM–9:00 PM.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of 2025/10/3, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on 2025/10/13 start from NT$2,490, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Santa Cruz pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Santa Cruz?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Hotel by Best Western Santa Cruz?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is SureStay Hotel by Best Western Santa Cruz located?

Located in Westside Santa Cruz, this hotel is steps from Ocean Street, and within 3 mi (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Pacific Avenue and Santa Cruz Mission State Historic Park are also within 10 minutes.

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SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.4
Rating 10 - Excellent. 213 out of 1015 reviews
Rating 8 - Good. 246 out of 1015 reviews
Rating 6 - Okay. 227 out of 1015 reviews
Rating 4 - Poor. 170 out of 1015 reviews
Rating 2 - Terrible. 159 out of 1015 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

IRIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in, comfortable room, and everything was simple and easy. Great place for a quick stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and strong ac, easy parking and breakfast.
Stayed 4 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Sep 2025

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’operatore della reception é accogliente il motel é pulito e ordinato ,molto silenziosa la zona é comodo il parcheggio la colazione é buona hotel ottimo
Stayed 1 night in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so comfortable! The size is perfect! The bed was so comfortable!
Stayed 1 night in Sep 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service
Good location, clean.
Stayed 1 night in Jul 2025

8/10 Good

Hongmei

Liked: Cleanliness, staff & service
床比较舒服
Stayed 1 night in Aug 2025

8/10 Good

Maribel

Liked: Cleanliness, staff & service, amenities
Easy parking and Easy check-in and clean room.
Stayed 1 night in Jul 2025

10/10 Excellent

Sandra

Liked: Amenities, property conditions & facilities
It’s a nice place
Stayed 1 night in Jun 2025

10/10 Excellent

amaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DEFINITELY COMING BACK!
Stayed 1 night in Jul 2025

2/10 Terrible

Irina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty floors,, homeless slept by our car at night, spider webs, breakfast wasn’t refilled when needed, no washcloths,, rude staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in.
Stayed 1 night in Jul 2025

4/10 Poor

Guadalupe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get the very basics. No real amenities besides the pool. Overpriced for what you get in my opinion.
Stayed 1 night in Aug 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service
The management was absolutely great! Friendly, curious & very helpful. Top notch. Best part of our experience.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff very friendly.
Stayed 1 night in Feb 2025

8/10 Good

Ignacio

Rooms little smaller
Stayed 4 nights in Jul 2025

6/10 Okay

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy in chargre, remove the breakfast food 20 minutes time was up. Told others guest beside me that they couldn't get anything more food. Had a staff member pickup the food.
Stayed 1 night in Jul 2025

6/10 Okay

Dominique

Disliked: Property conditions & facilities
Garbage left in the closet and drawers when we arrived no soap. Staff was nice and helpful. Parking is rough
Stayed 2 nights in Jul 2025

8/10 Good

Ignacio

Liked: Staff & service
Ok
Stayed 3 nights in Jul 2025

8/10 Good

Robert

Liked: Property conditions & facilities
Staff helped me get into room when needed , didn’t like how towels was unavailable after hours
Stayed 2 nights in Jun 2025

4/10 Poor

David Jackson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

So so

Negatives: Dingy and dusty, rough sleeping arrangements, trash left in room. The positives: extra pillows, close to downtown, Continental breakfast was good, secure doors, hot water.
Stayed 2 nights in Apr 2025

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities
I didn't like this property at all. Let the photos speak for it.
Stayed 1 night in Apr 2025

4/10 Poor

JOEL

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room was very barebones with the minimum needed to stay. No extras at all. Furniture and bed were not in great shape.
Stayed 3 nights in May 2025

6/10 Okay

Gonzalo

Disliked: Staff & service
Rooms were a decent size and clean, and the front desk staff was friendly. Parking was also convenient. But the breakfast was a complete disaster. For the price you pay per night, all they offer is bread, yogurt, and cereal — nothing else. To make matters worse, at 9:30 a.m. sharp the cleaning crew stormed in and started taking everything away while people were still sitting and eating. They had zero respect for guests. One of them even dumped a trash bag on the chair where I was sitting, while I had just stood up for more cereal. That’s not only rude — it’s disgusting and unacceptable in a hotel that carries the Best Western name. Because of this, I can’t rate higher than 3 stars
Stayed 1 night in Aug 2025

8/10 Good

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to have a water machine where you can get your drinking water
Stayed 1 night in May 2025

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