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Reviews of Sun Hotel

3.5 out of 5
Sun Hotel
Av. Banzer Km 13, Aeropuerto Internacional Viru Viru, Santa Cruz, Santa Cruz

Reviews

8.2

Very Good

Rating 10 - Excellent. 102 out of 241 reviews" "
Rating 8 - Good. 89 out of 241 reviews" "
Rating 6 - Okay. 27 out of 241 reviews" "
Rating 4 - Poor. 17 out of 241 reviews" "
Rating 2 - Terrible. 6 out of 241 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rich

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a convenient place to stay one night before leaving the country. We were tired but got renewed by the pool, food, massage, and rest.
Stayed 1 night in Mar 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Rufo Alejandro

Business traveler
Disliked: Cleanliness, staff & service, amenities
The request for drinking water as the request for early wake-up call were absolutely ignored. Staff shows poor understanding of what guest service means.
Stayed 1 night in Feb 2024

10/10 Excellent

margarita

Stayed 1 night in Feb 2024

10/10 Excellent

Joanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very stylish and comfortable restaurant with excellent waitstaff. Large extremely comfortable rooms and beds. Nowhere to walk around in the neighbourhood because it’s just industrial near the airport but Overall welcoming and quiet airport hotel. Would gladly stay again passing through Santiago
Stayed 1 night in Dec 2023

10/10 Excellent

Anher

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good service but need renovation of bathroom and ac
Stayed 1 night in Dec 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Luis Fernando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Sep 2023

10/10 Excellent

Julio

Stayed 1 night in Sep 2023

10/10 Excellent

Freddie

Stayed 1 night in Aug 2023

10/10 Excellent

Freddie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very clean a modern. The staff very welcoming and helpful - Especially Gisela
Stayed 1 night in Aug 2023

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Pool is huge.
Stayed 2 nights in Aug 2023
Response from Guisela Osinaga on 2023/8/15
Agradecemos su visita, ha sido un gusto recibirlo.

10/10 Excellent

Luciana

Stayed 1 night in Jul 2023

10/10 Excellent

emilio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Friendly hotel, but for the most convenient hotel to Viru Viru Airport in Santa Cruz, Bolivia
Stayed 1 night in Jun 2023

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Spacious hotel
Despite the English name, very few members of staff speak English. One of the ground floor rooms had an external door that wouldn’t lock. Over the phone the staff didn’t understand the problem. When I went to reception, I put the issue into Google translate, straight away the staff offered to change the room and move the luggage. The rooms were spacious, however a lack of carpets etc meant that a noise in a room can be heard in many of the surrounding rooms.
Stayed 1 night in May 2023

10/10 Excellent

amy

Traveled with group
Liked: Cleanliness, staff & service
Transfer service was waiting for us at the airport. They load, unload, and take your luggage all the way to your room. The staff at the hotel has all of our paperwork ready and check in was a breeze. The property itself is beautiful and very convenient if flying into VVI. The beds were incredibly comfortable, the rooms were huge and all had balconies overlooking the magnificent pool. The staff was attentive. We loved our stay.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable.
Stayed 1 night in May 2023

10/10 Excellent

James

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Laura, Overland Park

Stayed 1 night in Feb 2023

10/10 Excellent

Jesica

Stayed 1 night in Feb 2023

10/10 Excellent

Theresa

Stayed 1 night in Jan 2023

10/10 Excellent

viviana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant staff very effective and polite
Stayed 1 night in Jan 2023

6/10 Okay

Molly

Disliked: Staff & service, property conditions & facilities
Tried repeatedly to set up a ride with the airport shuttle but the property never responded to me so I had to take a taxi. I chose this hotel because they offered the airport shuttle. The bed was comfortable and room was clean, but the hairdryer was smoking when I turned it on and looked as if it might be burning, so was unable to use that. Was woken up by fireworks that sounded like they were going off at the pool right by my room at like 0800, followed by loud chanting/celebrating, not sure what was going on. Wasn’t informed of any amenities or breakfast on arrival, the lady at the desk did t know any English so the language barrier may have been the problem there. Was able to take the airport shuttle in the morning.

8/10 Good

Alexandre, Panama City

Traveled with family
Liked: Cleanliness, staff & service
This is a good choice if you need to be close to the airport. Otherwise this hotel has nothing particularly attractive and for the same price you have much better alternatives in the center.

4/10 Poor

Alejandro

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
Hotel is a 3-star hotel at best. Room condition ok, nbut rest of the hotel is really run-down and in desperate need of remodeling. Room price is outrageous for the condition of hotel and facilities. Dining is bad and service average at best.

10/10 Excellent

Melina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport pick up. Was a little hard to arrange. But very close to airport and clean and spacious rooms.

10/10 Excellent

James Paterson, Florence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just spent the night between flights It was great that it was so close and the transport they provided to and from airport was perfect

4/10 Poor

John

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Normally a nice property, but my we were made to wait an hour at the airport for the shuttle that takes 5 minutes. When there, they couldn't find the reservation, and in the end they put us in the wrong type of room.
Stayed 1 night in Nov 2022

8/10 Good

Ivonne

Liked: Staff & service
Friendly services, convenient location near the VVI airport and included transfer to and from the airport. Food rather disappointing specially the included breakfast. Lots of carbs and non proteins besides some scrambled eggs.
Stayed 1 night in Oct 2022

10/10 Excellent

Tomas

Stayed 1 night in Oct 2022

8/10 Good

David, Portola Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good service, friendly staff, and best of all its five minutes from the airport. We used it twice when we had long layovers at VVI. The restaurant is open late!
Stayed 1 night in Sep 2022

4/10 Poor

Miriam

Liked: Cleanliness, staff & service
Disappointed
Hotel is not what it used to be. Refrigerator not working, shower not working properly, no index guide where to call for service.
Stayed 1 night in Sep 2022

4/10 Poor

Hakon B

Stayed 1 night in Sep 2022

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, gorgeous pool, right next to the airport in Santa Cruz
Stayed 1 night in Aug 2022

10/10 Excellent

Salomon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 1 night in Aug 2022

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff!
Stayed 1 night in Aug 2022

6/10 Okay

Martin

Business traveler
Liked: Cleanliness, staff & service
The main perk of this property is its proximity to Santa Cruz airport, and the free shuttle is very good. Our stay was limited to 10pm to 5am so we couldn't benefit from the free breakfast or the pool, which looked nice. Rooms were cavernous and had a balcony door that didn't lock. Free coffee in the morning didn't come out of the container and there were no cups or milk/sugar etc. Receptionists seemed a bit confused. But for an overnight stay when you have a connection at VVI, this is a great choice. For other kinds of stays, I can't comment.
Stayed 1 night in Aug 2022

8/10 Good

José Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was quiet, and the staff friendly. It was 4 min away from the airport and the free shuttle service is a must if you are on transit while in there.
Stayed 1 night in Aug 2022

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful. Felt like I was in some resort in Hawaii.
Stayed 1 night in Jul 2022

10/10 Excellent

CAROLINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La atención de la gente
Stayed 1 night in Jul 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
This is a real value if you arrive several hours before your next flight. Staff were very personable and friendly. Value is terrific!
Stayed 1 night in Mar 2022

8/10 Good

Guido

Stayed 1 night in Feb 2022

10/10 Excellent

Sergey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Ariadne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, amazing breakfast. Room servicie is great. Highly recommend
Stayed 1 night in Dec 2021
Response from Guisela on 2022/2/1
Agradecemos su visita y valoración por nuestros servicios, esperamos recibirlos en una próxima oportunidad.

10/10 Excellent

Juan

Stayed 1 night in Dec 2021

10/10 Excellent

Melina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
1
Stayed 1 night in Dec 2021
Response from Guisela on 2022/2/1
Agradecemos su visita, esperamos recibirlos en una próxima oportunidad.

10/10 Excellent

Alejandro E, PEMBROKE PINES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021