聖塔克魯茲市海灘 (LOS) 附近飯店 | 熱門住宿限時優惠 NT$479 起

「Manager Leonard Rude and there is no where close by to eat … did not honor our Expedia reservation after paid in full online 」

「Arrived and could not find reservation. Room booked was to include seperate sitting area, kitchenette and private balcony. It did't have any of these. Room was filthy. Advertised pool, but it was empty.」

「Lovely environment, respectful staff」

「Great Staff」

「The spa was closed for the entire duration of our stay. The microwave, fridge, and lights in the guest toilets and the second bedroom ensuite were not working. When I escalated these issues, staff assured me they would be fixed the next day, but nothing was done. I ordered food through the kitchen service, but the order was sent to another room by their own error. After I cancelled it, food was still delivered to our room at 11 p.m. This reflects very poor communication within the hotel. I...

「The hotel staff/manager would not check me in」

「Not very clean」

「Hotel is grossly misrepresented. Rooms were dusty, the light in the bathroom did not work and the area was very rowdy.」

「False advertisement NO WIFI and the hotel has a weird odor and in the room 」

「It’s difficult to rate this hotel. They couldn’t find our booking information and we were unable to get in touch with expedia. This was fraud. I paid in full and they couldn’t find our reservation. we had to pay for one night because we didn’t know where to go. This is unacceptable.」