Well for starters, no help with luggage up stairs. My husband is 79 and had to do it all. No closet, no dresser, no desk. It was tiny, just short of a dorm room except dorm rooms have these items. For the high price we paid for this room, it should have been the nice hotel in front of us! We stayed in less expensive hotels with nicer rooms than this!
What made it tolerable and worthwhile was Veronica. She was so helpful and sweet, helping us with anything we needed.