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Hotel Sandakan
3.0 star property

Comfortable hotel with 2 restaurants and 24-hour front desk

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your current months are May, 2024 and June, 2024.
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June 2024

Hotel Sandakan

Photo gallery for Hotel Sandakan

Deluxe Twin Room | Desk, iron/ironing board, free WiFi, bed sheets
Property entrance
2 restaurants, breakfast, lunch, dinner served; Malaysian cuisine
Standard Single Room | Bathroom | Hair dryer, bidet, towels
2 restaurants, breakfast, lunch, dinner served; Malaysian cuisine

Overview of Hotel Sandakan

Reviews
7.4

Good

Popular amenities

  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Block 83, Town Centre, 4th Avenue, Sandakan, Sabah, 90000
  • Popular LocationSandakan Heritage Trail1 min walk
  • Popular LocationPalm Garden Chinese Restaurant1 min walk
  • Popular LocationKedai Kopi Yu Heng1 min walk
  • Popular LocationLankayan island2 min walk
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Room options

View all photos for Standard Single Room

Standard Single Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Daily housekeeping
  • 5 Ping (17 square meters)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Twin Room

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Daily housekeeping
  • 8 Ping (26 square meters)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Studio Suite

Junior Studio Suite | Desk, iron/ironing board, free WiFi, bed sheets

Junior Studio Suite

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Daily housekeeping
  • 11.72 Ping (39 square meters)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Room

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Daily housekeeping
  • 5.76 Ping (19 square meters)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 2 Queen Beds

Family Room, 2 Queen Beds | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Queen Beds

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Daily housekeeping
  • 8.01 Ping (26 square meters)
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Outdoor pool, sun loungers
Sabah Hotel Sandakan
Pool
Hot Tub
Spa
Kids pool
8.4 out of 10, Very Good, (284)
The price is NT$2,143
per night
NT$2,407 total
includes taxes & fees
May 3 - May 4
Sabah Hotel Sandakan

About the neighborhood

Sandakan

Located in Sandakan, Hotel Sandakan is in the city center. Agnes Keith House and Sandakan Memorial Park are local landmarks, and some of the area's attractions include Borneo Sun Bear Conservation Centre and Sepilok Orangutan Rehabilitation Centre.
Visit our Sandakan travel guideOpens in a new window

What's nearby

  • Lankayan island - 2 min walk
  • Sandakan Harbour Mall - 4 min walk
  • Agnes Keith House - 11 min walk
  • St Michael's & All Angels Church - 13 min walk
  • Sandakan Rainforest Park - 7 min drive

Getting around

  • Sandakan (SDK) - 21 min drive

Restaurants

  • Kedai Kopi Sabar Menanti - 3 min walk
  • Palm Garden Chinese Restaurant - 1 min walk
  • Harbour Garden Cafe - 5 min walk
  • Roastery - 1 min walk
  • Balin Roof Garden Bar & Bistro - 5 min walk

About this property

Hotel Sandakan

Hotel in the city center
At Hotel Sandakan, you can look forward to dry cleaning/laundry services, car rentals on site, and 2 restaurants. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • A front-desk safe, a ballroom, and smoke-free premises
  • Meeting rooms, wedding services, and a banquet hall
Room features
All 105 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
More amenities include:
  • Bathrooms with bidets and tubs or showers
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 restaurants

Restaurants on site

  • Palm Cafe
  • Palm Garden

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer on request
  • Private bathroom
  • Towels

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 75.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: MYR 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Sandakan
Sandakan Hotel
BEST WESTERN Sandakan Hotel & Residence Sabah, Malaysia
Hotel Sandakan Sabah, Malaysia
Hotel Sandakan Hotel
Hotel Sandakan Sandakan
Hotel Sandakan Hotel Sandakan

Frequently asked questions

Is Hotel Sandakan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Sandakan?

Self parking is free at this property.

What time is check-in at Hotel Sandakan?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Sandakan?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Sandakan located?

Located in the heart of Sandakan, this hotel is steps from Sandakan Heritage Trail and Lankayan island. Sandakan Harbour Mall and Agnes Keith House are also within 15 minutes.

Hotel Sandakan Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 71 reviews" "
Rating 8 - Good. 25 out of 71 reviews" "
Rating 6 - Okay. 26 out of 71 reviews" "
Rating 4 - Poor. 3 out of 71 reviews" "
Rating 2 - Terrible. 2 out of 71 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jen, Elanora

Liked: Cleanliness, staff & service, property conditions & facilities
We only had a one night stay as a stop over, the hotel is clean and convenient for what we wanted. It’s an old hotel with some nice old features. Rooms were nice and big and comfortable. A good breakfast was included in the price.
Stayed 1 night in Mar 2024

8/10 Good

Dale, Blackburn

Liked: Cleanliness, staff & service, property conditions & facilities
Although the interior is a bit dated the hotel is very clean extremely convenient to all Sandakan has to offer. Staff are very helpful and professional. The breakfast/dining area is very pleasant and offers good menu choices.
Stayed 4 nights in Feb 2024

10/10 Excellent

Helen

Stayed 1 night in Mar 2023

10/10 Excellent

Helen

Stayed 1 night in Mar 2023

8/10 Good

NancyLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
One night stay on our way back to KK/KL. Really nice staff. Great breakfast. Hotel is a bit warn but fine for a short stay.
Stayed 1 night in Oct 2019

8/10 Good

NancyLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for short stay in Sandakan
There was a mixup with our reservation that didn’t show up in the hotel’s computer. We finally got squared away but had to ask a few times about the problem. It seemed they were reluctant to have to ask us about our booking details but were very nice and apologetic. The room was well appointed and stocked with water, coffee, tea and bathroom amenities. The corridor is warn and in need of carpet and brighter lighting. Very friendly staff. Great breakfast. Just a couple blocks from the waterfront, but Sandakan is not a town you need to plan to stay for more than a day.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good! The rooms are clean and cozy - bed and pillows slightly stiff and it took a long time for them to find my booking and check me in then when I arrived. Seemed to be a little bit of a problem with organisation/communication cause the first day they didn’t know I had paid for breakfast and then the cleaners came to my room and thought I was gonna check out one day prior than my actual check out. But otherwise good service - friendly staff and nice food!
Stayed 4 nights in Sep 2019

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location
Comfortable enough room with a good bathroom. Wi-fi never seemed to work properly and had to keep logging in again. We were out all day till 4pm but on our return found that the room had not been made up and had to call housekeeping. We had breakfast the first morning but there weren’t many suitable European choices. For some reason our booking for the second day did not include breakfast bu5 we found a cheap restaurant across the road with a more suitable breakfast. Staff in restaurant were helpful. Easy to walk to Agnes Keith House and the harbour.
Stayed 1 night in Aug 2019

4/10 Poor

Inge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Can you take the bad with the good?
his hotel did not receive, or did not see, our booking via hotels.com; no idea if hotels.com/expedia did not confirm our booking. It therefor took hours to get rooms (we booked 2), a lot of confusion; no explanation. Tried to contact hotels.com and expedia. Passed around 4 different people with no body taking responsibility. the hotel is run down, not clean but the beds were comfortable. bathrooms very much in need of a refurbishment. Pictures on hotels.com must be from long time ago. some notes advertised refurbishments had taken place earlier this year and so perhaps other floors are in better condition. We had a room on the 2nd and 4th floor. the breakfast was a mixture of asian and european. they have a waffle station, freshly made and an "egg" station. this was nice. the hotel is well located; a block away from the see front. the cost charged if booked direct is about 30% less as if you book it via hotels.com; till no reaction from hotels.com on this incident.
Stayed 1 night in Jul 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big, clean and comfy
I booked Hotel Sandakan on the recommendation of the driver I used out at Sepilok, and I'm grateful that I did. The hotel was great, in a good location close to countless eateries, and several convenience stores/supermarkets. Service was excellent. The room was large, clean, and very comfortable - I stayed in the Junior Suite. The room had both a shower and bath. Highly recommend if staying in Sandakan.
Stayed 1 night in Jul 2019