San Rafael del Yuma Vacations from NT$68,960

Excellent hotel Excellent service Concierge accommodating but hard to communicate with. Amenities outstanding.

Great room,love the size and amenities

Staff was great - food meh.

Room was nice and clean if not a little tired. Bed was comfy and it was peaceful. ROom 4105 doesn't have best view but it was fine for 4 days. No hairdryer in room and had to ask twice before it arrived. Premium alcohol cannot be delivered to room and Presidente lager is not the best so I had to stick to the Preferred bar ehich was a bit annoying Amenities are nice on the surface but the reality is disappointing. We were 'Prefered' guests but the reality is that it doesn't really mean anything. Our butler was friendly and spoke to is daily but we did everything ourselves. There are not enough cabanas or loungers for everyone and people camp out overnight to reserve everything and then they don't use them all morning. There are towel attendents who warned us that you couldn't reserve beds but the reality is everyone does it and they do not enforce the rule, meaning it's everyone for themselves which is not what you expect in a place like this. The food is OK but again a la carte places portions are tiny. We preferred the buffet which had a good choice daily. There were massive lines to get into Adian Nad Steakhouse and often wait times of more than an hour.- very disappointing. Staff are mostly friendly but some were sullen and unhelpful. Some were really nice. 24h room service is a lie. We ordered food and they stalled, then delayed for an hour. We waited 2 hours and it never came. Imo, they just couldn't be bothered