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Reviews of Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel

5 out of 5
Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel
Colonia Hernandez Y Blvd Del Sur, Multiplaza Mall, San Pedro Sula, Cortes

Reviews

8.8

Excellent

Rating 10 - Excellent. 293 out of 471 reviews" "
Rating 8 - Good. 110 out of 471 reviews" "
Rating 6 - Okay. 29 out of 471 reviews" "
Rating 4 - Poor. 17 out of 471 reviews" "
Rating 2 - Terrible. 22 out of 471 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Alex on 2024/4/15
Dear Ms. Isabella.Thank you for taking the time for give us an score about you experience with us.We hope to see you soon.Alex Ayala

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the customer service! The staff was very nice and helpful.
Stayed 2 nights in Mar 2024
Response from Alex on 2024/4/10
Ms. GuadalupeThank you for taking the time and give us such a nice score.We hope to see you soon.Alex

4/10 Poor

Rhina

Disliked: Cleanliness, staff & service, property conditions & facilities
So sad for a intercontinental
Stayed 5 nights in Feb 2024
Response from Alex on 2024/3/1
Dear Ms. RhinaThank you for taking the time to tell us about your experience at Intercontinental Hotel.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Intercontinental Hotel and if I can be of assistance to you, please contact me directly at alex.ayala@r-hr.comSincerely,Alex Ayala

10/10 Excellent

Elisa S.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fanny Hawit / General Manager on 2024/1/10
Dear Mrs. Elisa,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Juan

Stayed 1 night in Dec 2023
Response from Alex on 2023/12/18
Estimado cliente, agradecemos por el tiempo que tomó para calificar nuestro servicio.Queremos que sepa, que su calificación y retroalimentación es extremadamente importante para nosotros.Gracias por preferirnos.Saludos Cordiales Alex Ayala

10/10 Excellent

Shaikh

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Alex on 2023/12/18
Dear custumer.Thank you for taking the time to express your satisfaction of our service.Please know that your feedback is extremely valuable to us.Best Regards

10/10 Excellent

julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Staff so nice
Stayed 1 night in Oct 2023
Response from Alex on 2023/11/2
Dear Ms. JuliaThank you for taking the time to tell us about your experience at Intercontinental San Pedro SulaPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Kind RegardsAlex Ayala

10/10 Excellent

oto

Disliked: Cleanliness, staff & service
me cobraron dos veces el desayuno calidad ha bajado mucho y el precio se duplico
Stayed 2 nights in Sep 2023
Response from Alex on 2023/10/3
Estimado Sr. Oto.Inicialmente queremos agradecer su retroalimentación, es muy importante para poder detectar las fallas y mejorar nuestros servicios.Le invitamos a que se comunique directamente con nuestros representantes y así revisar su caso particularmente.Nuevamente, Gracias por preferencia.AtentamenteAlex Ayala

10/10 Excellent

Vicente

Stayed 1 night in Sep 2023
Response from Alex on 2023/10/17
Estimado Sr. VicenteAgradecemos por haberse tomado s tiempo y brindar su opinión acerca de nuestro servicio.Esperamos nos visite nuevamente para poder servirle como usted se merece.AtentamenteAlex Ayala.

10/10 Excellent

Dolores

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am Highly recommended 👌 very satisfied with the quality and services, the restaurant was excellent, very clean and convenient to the airport , i will be able to come back 🙌👌
Stayed 2 nights in Aug 2023
Response from Alex on 2023/8/21
Dear Ms. DoloresThank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Intercontinental Hotels Group,Sincerely,Alex Ayala/ Front desk Manager

10/10 Excellent

Otto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New pool area!
Stayed 2 nights in Aug 2023
Response from Romely on 2023/8/10
"Estimado Sr Wahn Gracias por dedicarnos parte de su tiempo para hablarnos acerca de su experiencia en Hotel Intercontinental San Pedro Sula.Debe saber que su opinión es muy valiosa para nosotros. Utilizamos opiniones como la suya para hacer cambios continuamente en nuestra marca con el objetivo de mejorar la experiencia de nuestros huéspedes. Esperamos que nos dé la oportunidad de servirle de nuevo en el futuro.Una vez más, gracias por elegir al Hotel Intercontinental de San Pedro Sula, y si puedo serle de ayuda, por favor, póngase en contacto conmigo directamente en el 9512-2500 o en inter.sap@r-hr.comAtentamente,Romely Chavez

2/10 Terrible

Wilmer

Traveled with family
Disliked: Cleanliness, staff & service
Rude stuff at front desk
Stayed 2 nights in Jul 2023
Response from Alex on 2023/8/1
Dear Guest.Thank you for taking the time to tell us about your experience at Real Intercontinental San Pedro Sula.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Intercontiental Hotels.Sincerely,Alex Ayala

10/10 Excellent

Alan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and kind, and the room was very nice
Stayed 1 night in Jun 2023
Response from Alex on 2023/7/21
Dear Mr. AlanWe really appreciate your comment, thank you for the the time for give us your opinion about our service.Bet Regards.Alex Ayala

10/10 Excellent

Raymond

Stayed 1 night in Jul 2023
Response from Alex on 2023/8/3
Dear Mr. RodriguezThank you for taking the time to tell us about your experience at Real Intercontinental San Pedro SulaPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Intercontinental Hotels.Alex Ayala

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Jul 2023
Response from Alex on 2023/7/12
Dear GuestThank you for taking the time to tell us about your experience at Real Intercontinental San Pedro SulaPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Intercontinental HotelsSincerely,Alex Ayala

10/10 Excellent

Rigoberto

Stayed 2 nights in Jul 2023
Response from Alex on 2023/8/1
Estimado Sr. Rigoberto! gracias por tomarse el tiempo calificar su Experiencia en Hotel Real Intercontinental San Pedro Sula.Esperamos nos visite pronto nuevamente.

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really like this hotel in San Pedro Sula, my stay was pleasant and comfortable.
Stayed 1 night in Jun 2023
Response from Alex on 2023/7/6
Dear Ms. Patricia.Thank you for taking the time for share with us you opinion, it is very valuable for us.Kind RegardsAlex

10/10 Excellent

Remberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Alex on 2023/7/6
Dear Mr. Remberto.Thank you very much for your evaluation, it is very important for us, we hope to see you soon.Best RegardsAlex Ayala

6/10 Okay

Bill

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
I was nice
Stayed 1 night in May 2023
Response from Alex on 2023/5/30
Dear Mr. BillThank you for taking the time to tell us about your experience at Real Intercontinental San Pedro Sula.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Intercontinental Hotels, Sincerely,Alex Ayala

8/10 Good

Randall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great, clean, comfortable, and well-located. Despite the pool and the bar area being renovated, no issues or disturbances were perceived. However, the food was not great, and the buffet that they had for breakfast, lunch, or dinner was not aligned with the quality of the facility. The coffee was awful, and the hotel should promote Honduran coffee. They can improve
Stayed 3 nights in Apr 2023
Response from Alex on 2023/5/30
Dear Mr. Randall Thank you for taking the time to tell us about your experience at Real Intercontinental San Pedro Sula.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Intercontinental Hotels, Sincerely,Alex Ayala

2/10 Terrible

Queira R

Stayed 3 nights in Feb 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff members were all courteous and pleasant. Rooms were clean Breakfast food was superior
Stayed 3 nights in Feb 2023
Response from Marcela Barahona - Division Rooms on 2023/3/4
Dear Ms. Pamela, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I have stayed at. Staff was perfect….
Stayed 3 nights in Feb 2023
Response from Marcela Barahona - Division Rooms on 2023/3/4
Dear Mr. Greg, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits

2/10 Terrible

Queira

Stayed 2 nights in Feb 2023

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

HUGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Rodolfo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Check in was quick and profesional but they didnt know I am a IHG member, believe thats something the hotel should know and not the customer. Small negative, but person was friendly and courteous.
Stayed 1 night in Dec 2022
Response from Marcela Barahona - Division Rooms on 2022/12/26
Thank you for your comments Mr. Irias,I would like to share that when you book through a platform other than IHG, generally do not ask for your membership number and you are required to share your number upon arrival, also, you do not get the benefits anymore, you do not book directly with us and you are not using your membership correctly. For future reservations we recommend using our page https://www.ihg.com/intercontinental/hotels/us/en/san-pedro-sula/sapha/hoteldetail?fromRedirecttrue&qBrs6c.hi.ex.sb.ul. ic.cp.cw.in.vn.cv.rs.ki.ma.sp.va.sp.re.vx.nd.ii.sx.we.lx&qSrtsAV&qDestSan%20Pedro%20Sula,%20Honduras&qRms1&qAdlt 1&qChld0&qCiD17&qCiMy062022&qCoD18&qCoMy062022&qAAR6CBARC&qRtP6CBARC&setPMCookiestrue&qpMn0&srb_u1or contact us that we will gladly assist you.

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean
Stayed 3 nights in Dec 2022
Response from Fanny Hawit/General Manager on 2022/12/10
Dear Mr. Elvin, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits

10/10 Excellent

Edward, Ft. Simpson

Stayed 1 night in Oct 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great service food excellent
Stayed 1 night in Oct 2022
Response from Fanny Hawit/General Manager on 2022/10/10
Dear Mr. David, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits

10/10 Excellent

lesly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the atmosphere, the cordiality of the employees from the door men until the receptionist and the restaurant employees too.
Stayed 3 nights in Sep 2022
Response from Fanny Hawit/General Manager on 2022/10/10
Dear Ms. Lesly, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Fanny Hawit/General Manager on 2022/9/21
Estimado huésped: Muchas gracias por su amable apreciación sobre su estadía. Nos alegra saber que disfruta constantemente de Su Mejor Descanso y Experiencia. Quedamos con los brazos abiertos para recibirle nuevamente

6/10 Okay

Christian

Stayed 7 nights in Jul 2022

8/10 Good

Monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2022
Response from Fanny Hawit/General Manager on 2022/7/18
Dear guest, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits

6/10 Okay

Diana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Fanny Hawit on 2022/6/20
Dear guest, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits

10/10 Excellent

HUGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Fanny Hawit / Gerente General on 2022/6/16
Estimado huésped: Muchas gracias por su amable apreciación sobre su estadía. Nos alegra saber que disfruta constantemente de Su Mejor Descanso y Experiencia. Quedamos con los brazos abiertos para recibirle nuevamente.

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Super clean, friendly staff, great location, good restaurant on site, secured location.
Stayed 3 nights in May 2022
Response from Fanny Hawit / General Manager on 2022/6/10
Thank you dear, Nancy. We hope to see you soon in house!

10/10 Excellent

Arlette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything exelente is beautiful 👍
Stayed 2 nights in Apr 2022
Response from Fanny Hawit / General Manager on 2022/4/26
Dear guest, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits

2/10 Terrible

NELSON, MIFFLIN

Liked: Amenities
Stayed 1 night in Apr 2022
Response from Fanny Hawit/General Manager on 2022/9/21
Estimado huésped: Muchas gracias por su amable apreciación sobre su estadía. Nos alegra saber que disfruta constantemente de Su Mejor Descanso y Experiencia. Quedamos con los brazos abiertos para recibirle nuevamente

10/10 Excellent

HUGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Fanny Hawit / General Manager on 2022/4/18
Estimado huésped: Muchas gracias por su amable apreciación sobre su estadía. Nos alegra saber que disfruta constantemente de Su Mejor Descanso y Experiencia. Quedamos con los brazos abiertos para recibirle nuevamente.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food and service. woa Im impress.
Stayed 3 nights in Apr 2022
Response from Fanny Hawit / General Manager on 2022/4/14
Dear guest, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits

10/10 Excellent

Digna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Fanny Hawit / General Manager on 2022/4/6
Dear guest, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in san pedro sula! Good rooms, good sleep
Stayed 1 night in Mar 2022
Response from Fanny Hawit / Gerente General on 2022/3/29
Dear guest, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities
Loved the Shower, the bed, pillows and wonderful sheets. Did not like the fact that I could not charge phone at night table. Furniture is out dated. Upon arrival my rate was different than what I had arranged with Expedia. they fixed it
Stayed 2 nights in Mar 2022
Response from Fanny Hawit / General Manager on 2022/3/21
Dear guest, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits.

10/10 Excellent

Olimpia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Fanny Hawit / General Manager on 2022/3/21
Dear Guest, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits. Kind Regards,

4/10 Poor

Allan Geovanni Orellana, Stafford

Too many strange people going in and out from hotel without being customers. The room they gave me was right next to the supplies room and its very noise too early in the morning. Need more respect for customers.
Stayed 6 nights in Mar 2022
Response from Fanny Hawit / General Manager on 2022/4/6
Dear guest, Thank you very much for your kind appreciation about your stays at your Home away from Home. We are sorry that your stay did not meet your expectations. We will take your comments into consideration to improve. We remain with open arms to welcome you again.

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every body is very friendly.
Stayed 3 nights in Mar 2022
Response from Fanny Hawit / General Manager on 2022/3/29
Dear guest, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good quality hotel.
Stayed 2 nights in Mar 2022
Response from Fanny Hawit / General Manager on 2022/3/10
Dear guest, Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future visits.

10/10 Excellent

LUIS, Spring

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym was nice. The best part of staying at this hotel is the incredible customer service and dedication of the staff, especially in the restaurants.
Stayed 5 nights in Feb 2022
Response from Fanny Hawit / General Manager on 2022/3/7
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.