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Hotel Hacienda Los Volcanes

3.5 star property
Hotel with free breakfast, in the vicinity of Casa Santo Domingo Museum

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Photo gallery for Hotel Hacienda Los Volcanes

Front of property
Pool
Exterior
Deluxe Double Room, 2 Queen Beds, Garden View | 1 bedroom, in-room safe, individually decorated, individually furnished
View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Room service
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Parking included

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Double Room, 1 King Bed, Mountain View

Deluxe Double Room, 1 King Bed, Mountain View | 1 bedroom, in-room safe, individually decorated, individually furnished

Deluxe Double Room, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Yard
Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Queen Beds, Garden View

Deluxe Double Room, 2 Queen Beds, Garden View | 1 bedroom, in-room safe, individually decorated, individually furnished

Deluxe Double Room, 2 Queen Beds, Garden View

Highlights

Yard
Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 9.67 Ping (32 square meters)
  • Sleeps 4
  • 2 Queen Beds
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About the neighborhood

Map
Car. de San Lucas a Barcenas Granja 37, Villa Nueva

What's nearby

  • Casa Santo Domingo Museum - 20 min drive - 12.7 km
  • Santa Catalina Arch - 21 min drive - 13.4 km
  • La Merced Church - 21 min drive - 13.4 km
  • Central Park - 21 min drive - 13.4 km
  • Antigua Guatemala Cathedral - 21 min drive - 13.4 km

Getting around

  • La Aurora Intl. Airport (GUA) - 55 min drive

Restaurants

  • ‪Hacienda La Abuelita - ‬9 min drive
  • ‪Pollo Campero San Lucas Sacatepéquez - ‬7 min drive
  • ‪Los Cebollines San Lucas - ‬7 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪Café San Lucas - ‬8 min drive

About this property

Hotel Hacienda Los Volcanes

Hotel near Casa Santo Domingo Museum
Located close to Antigua Guatemala Cathedral and La Merced Church, Hotel Hacienda Los Volcanes provides free breakfast (local cuisine), a terrace, and a coffee shop/cafe. The on-site local and international cuisine restaurant, Hacienda Los Volcanes, offers breakfast, lunch, and dinner. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Airport pick-up service (surcharge), a banquet hall, and a 24-hour front desk
  • Luggage storage, free newspapers, and a TV in the lobby
Room features
All guestrooms are individually furnished, and offer comforts such as laptop-friendly workspaces, as well as thoughtful touches like late night room service and free WiFi.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Showers, hair dryers, and shampoo
  • 36-inch flat-screen TVs with cable channels
  • Private yards, free tea bags/instant coffee, and electric kettles

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 11:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hacienda Los Volcanes

Things to do

  • Playground
  • TV in common areas

Family friendly

  • In-room crib
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 300 meeting rooms
  • Business center
  • Conference center (2,863 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 10 per person
  • Airport shuttle fee per child: USD 10 (up to 12 years old)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HOTEL HACIENDA LOS VOLCANES Hotel San Mateo Milpas Altas
HOTEL HACIENDA LOS VOLCANES Hotel
HOTEL HACIENDA LOS VOLCANES San Mateo Milpas Altas
Hacienda Los Volcanes
Hacienda Los Volcanes Nueva
Hotel Hacienda Los Volcanes Hotel
Hotel Hacienda Los Volcanes Villa Nueva
Hotel Hacienda Los Volcanes Hotel Villa Nueva

Frequently asked questions

Is Hotel Hacienda Los Volcanes pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Hacienda Los Volcanes?

Self parking is free at this property.

What time is check-in at Hotel Hacienda Los Volcanes?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Hacienda Los Volcanes?

Check-out is at 1:00 PM.

Does Hotel Hacienda Los Volcanes provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 10 per person applies.

Where is Hotel Hacienda Los Volcanes located?

Situated in Villa Nueva, this hotel is within 9 mi (15 km) of Casa Santo Domingo Museum, Central Park, and Antigua Guatemala Cathedral. Santa Catalina Arch and La Merced Church are also within 9 mi (15 km).

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Hotel Hacienda Los Volcanes Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 9 out of 15 reviews
Rating 8 - Good. 1 out of 15 reviews
Rating 6 - Okay. 3 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 2 out of 15 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful gem of a place in the country. Comfy beds, animals for the kids to look at, and delicious food at the restaurant. Will be returning when we are in the area again!
Stayed 1 night in Aug 2024

6/10 Okay

Hannah

Disliked: Cleanliness, staff & service, amenities
It was okay.
Stayed 1 night in Aug 2024

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is nice, but the service and the restaurant is so bad. I got Check in it was supposed to be at three not at 4 PM The customer service of the Manager itself. It was really bad. He promised a bottle of wine for the inconvenience and he gave me his two glasses by the way I didn’t accept it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Best place
Stayed 2 nights in Nov 2024

10/10 Excellent

Angela

Stayed 1 night in Dec 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Odilia

Disliked: Staff & service, property conditions & facilities

Mala experiencia

Al final muy mal porque Al hacer check out nos salieron con que había una sábana manchada y que había que pagar el equivalente a US 45, y como no hacen la revisión en el momento, era su palabra contra la nuestra y si no pagábamos no nos dejaban salir , al final mejor pagamos lo que consideramos una extorsion
Stayed 1 night in Aug 2024

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Priscila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar, la comida muy rica, pero no me gustó que solo ponen 2 toallas por habitacion y un rollo de papel en el baño
Stayed 1 night in Jul 2024

2/10 Terrible

OSCAR LEONEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente me notificaron que mi reserva no la podría honrar porque hubo otro pasajero Y aparte la aplicación de hoteles.com no me permitió comunicarme con el hotel
Stayed 1 night in Dec 2022

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

nills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

nills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!! Peacefull clean secured and good breakfast!!!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was awesome. Good service. The weather was nice and the room with the terrace just simply stole my heart.
Stayed 1 night in Dec 2019