605 Calle San Jorge, Btwn Ave P. de Leon & F. Juncos, San Juan
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you so much for taking the time to leave such a glowing review of your recent stay with us. We are absolutely delighted to hear that you had a fantastic experience at our hotel.Your kind words about our accommodations, service, and amenities mean the world to us. We strive to provide each guest with a memorable and comfortable stay, and we're thrilled that we exceeded your expectations.It's wonderful to know that you enjoyed our convenient location and found our staff to be friendly and helpful. Your satisfaction is our ultimate goal, and we're grateful for the opportunity to have contributed to your positive experience.We sincerely appreciate your recommendation and look forward to welcoming you back for another outstanding stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Hotel San Jorge
I had a really good stay. My only real qualm was the weird locations of the power outlets.
Hector
Stayed 3 nights in May 2024
Response from Wilmer Rodriguez on 2024/5/11
Thank you so much for taking the time to leave such a glowing review of your recent stay with us. We are absolutely delighted to hear that you had a fantastic experience at our hotel.Your kind words about our accommodations, service, and amenities mean the world to us. We strive to provide each guest with a memorable and comfortable stay, and we're thrilled that we exceeded your expectations.It's wonderful to know that you enjoyed our convenient location and found our staff to be friendly and helpful. Your satisfaction is our ultimate goal, and we're grateful for the opportunity to have contributed to your positive experience.We sincerely appreciate your recommendation and look forward to welcoming you back for another outstanding stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Hotel San Jorge
Room was never cleaned. Bed sheets were stained with what it seems blood. Dirty pillows and worn out. I had to leave because it just didnt feel hygienic.
No hot water for a shower and soft "soggy" mattress which results in morning back pain , other then that , they're ok , affordable , main feature !
Ramon
Stayed 5 nights in Apr 2024
Response from Yazniel Front Desk on 2024/5/2
im sorry to read. If you would have inform us we would have take care of this problem. The Hotel is packed with a Industrial water heater for all the rooms
Expedia should not list this property. I came late last night and tired after a 15 hour trip, otherwise I would have gone out looking for a decent hotel. Don't recommend this place to anyone.
Hugo
Stayed 1 night in Apr 2024
8/10 Good
Robert
2024/4/27
Liked: Cleanliness, staff & service, amenities
Power electricity (generator not working at times)
Robert
Stayed 1 night in Apr 2024
Response from Yazniel Front Desk on 2024/5/2
Sorry about this situation our generator usually works but that day there were technical difficulties
THIS IS NOT A REAL PLACE IDE RECOMMEND and they will not refund you when I arrived I looked at the whole room under the bed behind even the sheets everything was dirty the floors never been swept or mopped the controller had brown stuff on it the bed had crumbs and hair as if someone stayed and they just remade the bed I asked for another room that room was slightly better but the phone was DISGUSTING like someone threw mud on it I also let staff know it wasn’t clean the bed had some type of red stain on the bottom sheet the toilet was nasty not cleaned I took pics when I got in and there was a Lego and crumbs under the bed the staff said she sent a maid to clean up while I was out and I kid you not it was the same thing up till I left I keep taking pictures of the same Lego as proof they never touch the room Bedsheets are old and ripping showers are nasty and have gunk on the showerhead. I recommend bringing your own disinfecting and cleaning stuff. Sadly if this is an emergency stay situation I did look at the reviews before coming and thought it would be Ok enough for 2 night I was wrong also good luck with getting staff to open the door I was stuck outside for 30 min banging and ringing the doorbell I was screaming for someone to open the door on my last day. I had to scream up the balcony asking if a guest was up to come and open the door thankfully, a guest was on the balcony and opened for me It was weird because I let staff know that same day I’m checking out early.
Thansk for your honest review Maria, hope to see you on your next trip
10/10 Excellent
Kathleen
2024/4/16
Liked: Staff & service
👍
Kathleen
Stayed 1 night in Apr 2024
Response from Sonia Pagan on 2024/4/17
Estimado [Nombre del Cliente],En nombre de todo el equipo del [Nombre del Hotel], me gustaría expresar nuestro más sincero agradecimiento por haber elegido quedarse con nosotros durante su reciente visita. Fue un verdadero placer tenerlo como nuestro huésped y esperamos sinceramente que haya disfrutado de su estancia con nosotros.Nos esforzamos continuamente por ofrecer a nuestros huéspedes una experiencia excepcional y memorable, y sus amables palabras y preferencia hacia nuestro hotel son un testimonio de nuestro arduo trabajo y dedicación.Agradecemos sinceramente sus comentarios positivos sobre nuestras instalaciones, servicios y el equipo que trabaja incansablemente para garantizar que cada aspecto de su estadía sea impecable.Esperamos tener el honor de darle la bienvenida nuevamente en el futuro y brindarle otra experiencia inolvidable en el [Nombre del Hotel].¡Gracias una vez más por elegirnos!Atentamente,Departamento de reservaciones
Loved loved loved the staff, they were absolutely amazing to our needs and the hotel was beautiful inside and outside with the culture of San Juan. We didn’t have hot water but like warm for two days. We were close to everything within walking distance and will definitely be coming back and staying in that location as well, hopefully they will have the water thing situated.
Shaquila
Stayed 1 night in Mar 2024
Response from Yazniel Front Desk on 2024/5/3
Thank you we appreciate this, hope to see you on your next stay. We are glad that you enjoy your stay
The property is great there's just no parking hardly and if you park on the yellow side you can get a ticket. They are $50. Other thank no parking everything and everyone was great and friendly. Worth it. Even with the ticket.
Paulo
Stayed 5 nights in Feb 2024
6/10 Okay
Amy
Traveled with partner
2024/2/28
Liked: Cleanliness, staff & service
My husband and I stayed for 3 nights. We were greeted by friendly staff and they were super responsive to our requests. The room is simple and clean. A bit outdated and rough around the edges. The age of the hotel is showing. Shopping and dining is close by and lends itself to being walkable or quick drive to most tourist locations.
Amy
Stayed 3 nights in Feb 2024
Response from Yazniel Front Desk on 2024/5/3
Thanks for your honest feedback our staff are always here to make your stay more welcoming
This property was simple, cute and very relaxing. The staff was super friendly made the trip overall great will definitely be looking forward to going back and staying again and telling our friends about this place!
Staff was very kind and thoughtful, room and building in general clean and in good shape. Couldn't get hot water in shower, I forgot to ask if that's regular. Wasn't that big a problem for me. A bit high for my budget, but reasonable for San Juan, a good value.
brad
Stayed 1 night in Feb 2024
6/10 Okay
Hector
2024/2/20
Liked: Cleanliness, staff & service
The staff was friendly; the room was clean and well maintained. Given the price it exceeded my expectations. Also just a short walk to the bus stop and a decent (but not long) walk to the train station. My only complaint would be that it was way too tricky to get hot water in the shower.
Hector
Stayed 3 nights in Feb 2024
Response from Yazniel Front Desk on 2024/2/21
Thanks for your honest review this help us improve our services
The staff was incredibly friendly and the ambiance of the common spaces was fun! The room was plain but very tidy. The room smelled nice and clean when I first got in, and everything was as expected. I made use of the courtyard on the second floor — it was nice to do some work and have meals in an outdoor space. I really enjoyed being so close to shops and restaurants; I had breakfast a different place each day. Definitely enjoyed being so close to Santurce, Condado, and central to so many things to do!
Jules
Stayed 4 nights in Jan 2024
10/10 Excellent
Harry
2024/1/1
Liked: Staff & service
Disliked: Cleanliness
Is normal
Harry
Stayed 1 night in Dec 2023
6/10 Okay
Carmen
Traveled with family
2023/12/14
Liked: Staff & service
Disliked: Amenities
I love the staff, very pleasant and willing to help.
i did not like that the rooms needed some fixing.
Carmen
Stayed 7 nights in Dec 2023
2/10 Terrible
Marilyn
2023/11/13
Marilyn
Stayed 1 night in Nov 2023
Response from Hotel San Jorge Management on 2023/11/14
Thank you for taking the time to share your feedback. We value all guest comments and appreciate the opportunity to address your concerns.We're sorry to hear that you found your experience with us to be "terrible." We strive to provide excellent service, and we regret that we fell short of your expectations.We understand that parking can be a significant factor for our guests, and we apologize for any inconvenience. It's mentioned on our website that we don't have private parking facilities. We encourage guests to review this information before making a reservation, and we regret any confusion that may have arisen.We truly appreciate your consideration and hope to have the opportunity to welcome you in the future, ensuring a more positive and enjoyable stay.If you have any further comments or suggestions, please feel free to reach out to us directly. We value your input as it helps us improve our services.
4/10 Poor
Dariusz
2023/11/12
Liked: Cleanliness
Disliked: Staff & service, amenities
I didn't like anything about this property
Dariusz
Stayed 2 nights in Nov 2023
Response from Hotel San Jorge Management on 2023/11/14
Thank you for taking the time to share your feedback. We appreciate your past stay with us, and we regret to learn that your experience did not meet your expectations.Your feedback is important to us, and we would love to better understand the aspects that you found dissatisfactory. We are here to listen and improve, and any additional details you can provide would be immensely helpful.Our goal is to ensure every guest has a positive and memorable experience, and we apologize if we fell short during your stay.If you are open to sharing more specific details, please feel free to contact us directly. Your insights will contribute to our ongoing efforts to enhance our services.We hope to have the opportunity to welcome you back in the future and provide an improved experience.
No hot cup to make some coffee no soap but it cold i like it would recommend it to a friend
Dawn
Stayed 1 night in Oct 2023
Response from Yazniel Front Desk on 2023/10/3
Im sorry to read about this cause we have complementary coffe every morning with hot cups sugar and creme milk. About the soap every room has there bar soaps liquid soaps and shampoo it was not brought to our attention about this problems cause we would happily resolve it
10/10 Excellent
Omar
2023/9/7
Omar
Stayed 2 nights in Sep 2023
Response from Yazniel Front Desk on 2023/10/3
Thanks for your honest review. Looking forward to your next stay
Wonderful inexpensive hotel! Fantastic neighborhood with great restaurants, bars, and cafes. Easy walk to bus stops.
Michael
Stayed 3 nights in Aug 2023
Response from Sonia Pagan on 2023/8/8
Good afternoon.We hope to serve you soon. Always to serve you
4/10 Poor
Nicholas
2023/7/4
Liked: Cleanliness
Disliked: Staff & service, room comfort
Hard bed cold shower.
Hard bed cold shower for too much money.
Nicholas
Stayed 1 night in Jul 2023
Response from Yazniel Front Desk on 2023/7/7
Thanks for your honest feedback. If you have informed us of the problem we would have make accomodations all of our showers contain water heaters if you were not familiar with this we would surely glad to help you with this to.
There were crack heads and vagrants in and around the hotel. The room was the size of the bed plus a foot on each side, the window was like a prison window plus the view was of a wall with graffiti. The staff was friendly and courteous, which was the only good quality the hotel had to offer. I left before we spent the night. They gave us a refund for the other day's stay. Would not recommend for anyone other than those in dire straights.