Take over 1 hour to check-in. We booked beach wing room, but no available room for us. I booked breakfast but they said the room excluded breakfast. Only water is free but you have to ask from front desk. Nothing drink in the lobby and in the room.
JP
8/10 不錯哦
Liyuan
親子旅遊
2025 年 1 月 2 日
喜歡:設施服務
good
Liyuan
於 2025 年 1 月住了 1 晚
2/10 很糟糕
Cherry
2023 年 2 月 27 日
Cherry
於 2023 年 2 月住了 4 晚
10/10 有夠讚
Cristina
家庭旅遊
2025 年 7 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had an amazing time here. Everything was so clean and enjoyed the restaurants and shops in there as well. The breakfast was good. The beach and pools were great. I got a room in the ocean wing and I had a beautiful view of the ocean. It’s located in a perfect location close to old San Juan and other nearby beaches.
Cristina
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Pedro
2025 年 7 月 27 日
喜歡:整潔度、員工素質和住宿環境和硬體
Good for spend time with the family.
Good restaurants in & close from the hotel.
Pedro
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Shammya
情侶出遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved the atmosphere, very clean they cleaned the room everytime we left. Very accomedating & affordable! View from our room was amazing. Enjoyed my husband’s 22nd birthday there!
Shammya
於 2025 年 7 月住了 4 晚
4/10 不太好
Juana
親子旅遊
2025 年 7 月 27 日
不喜歡:員工素質、設施服務和住宿環境和硬體
Room had multiple cracks on selling in the room and the restroom. Carpet did not look clean. Customer service on the pool /beach area was very disappointing. Server was being very rude and ignored my family completely that After 40 minutes of waiting I decided to go and make an order personally in the kitchen. When I arrived tot he kitchen I was attend by another server that told me I could not place orders there and had to wait. I decided to walk back and while going back the server told me she would just take my order but next time to wait for them to attend you in the beach area. Food took about 40 more minutes to come out (chicken strips and fish tacos ) . Housekeeping was very nice and very helpful.
I would not recommend this hotel and I would not go back. Very disappointed as I paid for a nice resort and the resort needs a lot of updates. A lot of the amenities are either in construction or broken.
Juana
於 2025 年 7 月住了 7 晚
10/10 有夠讚
Cinthia
親子旅遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Es un lugar muy limpio
Cinthia
於 2025 年 7 月住了 3 晚
6/10 一般般
Gerardo
家庭旅遊
2025 年 7 月 27 日
喜歡:設施服務
Ac not working. The best temperature in the room 75 degrees.
Gerardo
於 2025 年 7 月住了 1 晚
6/10 一般般
Chjana
情侶出遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質和設施服務
My stay was convenient for the price. I landed early and checked in around 10am for early check in. Was supposed to receive a text for when my room was ready but never received. I believe it was because the hotel was busy. My first room the door was chipped by the lock. The balcony seemed extremely unstable and the floor on the balcony has a missing tile. I had to be moved to a different room due to a leak. I received no reimbursement for anything, I got the same exact room just on a different floor after giving the complain of the leak. The new room, the shower looked like it had cracks in the tub and black spots towards the drain. The best part of the hotel is outside of the room if I’m being 100% honest. I would stay here again for the amenities but I did not like the rooms. The location was convenient for everything I did while there.
Chjana
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Wei Yuk
親子旅遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Would definitely stay again
Wei Yuk
於 2025 年 7 月住了 5 晚
6/10 一般般
Yvette
團體旅遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful scenery. Located next to an historical site. Onsite restaruants. Transportation really available.
Yvette
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Etta
家庭旅遊
2025 年 7 月 26 日
喜歡:員工素質、設施服務和住宿環境和硬體
We had a great stay and time at the Caribe Hilton!
Etta
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Jennifer
親子旅遊
2025 年 7 月 26 日
喜歡:員工素質和設施服務
Some of the hotel could use some Updating. If you want cold rooms, that might be an issue. Our room was a lot warmer. Air just didn’t seem to get cool enough. If you do book this hotel - highly recommend getting the hotel with a breakfast package. The breakfast buffet was AWESOME. The man made beach was nice but it was packed with seaweed this time of year so we weren’t able to use it.
Jennifer
於 2025 年 7 月住了 4 晚
6/10 一般般
Cynthia Milagros
2025 年 7 月 25 日
喜歡:員工素質
Paying a nice resort fee to have just
Cynthia Milagros
於 2025 年 7 月住了 7 晚
6/10 一般般
Lauren
2025 年 7 月 25 日
喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度
The outdoor amenities were wonderful. However the room beds were small and bathrooms were not clean.
Lauren
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Ellenoi
家庭旅遊
2025 年 7 月 25 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was nice, friendly staff, good food. Best options Lola & Rustica. Beach staff very helpful. Spa service was great.
Ellenoi
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Ivan
家庭旅遊
2025 年 7 月 25 日
喜歡:整潔度和員工素質
Rooms are ok, clean and well maintained. Staff is awesome. Beach poor maintained, algae everywhere that attracts mosquitoes, that should be clean as every other hotel do. We go to an island for the beach, not the pool. Food is ok, but extremely expensive.
Ivan
於 2025 年 7 月住了 5 晚
8/10 不錯哦
Vanessa
2025 年 7 月 25 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great service.
Vanessa
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Josue
情侶出遊
2025 年 7 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The views are amazing.
Josue
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Patricia
2025 年 7 月 24 日
喜歡:整潔度、員工素質和住宿環境和硬體
Friendly staff. Property was over all clean
Patricia
於 2025 年 7 月住了 3 晚
6/10 一般般
Eva
情侶出遊
2025 年 7 月 24 日
喜歡:整潔度和員工素質
The rooms are a little deceiving. If it says beach wing that dosent mean there is a beach view. Compared to the other upscale hotels in the area, Caribe Hilton does not compare. The air conditioning in the room didn’t get cool. It would not get below 72 degrees. This was after we switched rooms cause the air and TV wasn’t working. Will not book this hotel in the future.
Eva
於 2025 年 7 月住了 2 晚
6/10 一般般
Ian
家庭旅遊
2025 年 7 月 24 日
Checked into hotel was suppose to have connecting rooms and they couldn't accommodate until days later. Check in one room on time the other not until 3 hours later. They did comp us food but it was definitely an inconvenience. The key situation needs to be updated my kids key cards constantly did not allow access and my daughter and her best friend got stuck in an elevated for 25 minutes. Overall hotel was average and drinks and meals were really pricy
Ian
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Jose
2025 年 7 月 23 日
喜歡:整潔度、設施服務和住宿環境和硬體
The a/c unit at the 16th floor was not working. Sent employee and fix it but it was a bad taste .