Search Cottages in San Juan

"The staff was very nice and helpful. I brought up concerns about stays on my pillows which the hotel staff switched out pretty quickly. Breakfast is not included with the stay. You’ll get a breakfast voucher if you choose to eat there, which I wish I would’ve been told at check in and not when I had a plate in my hand trying to serve my small child. "

"The hotel was nice but I had an issue checking in. I paid in full on hotels.com. Receipt in hand with digital copy as well. I had an email saying I was PIF, I had my credit card statement on my phone, I had hotels.com reservation pulled up. The hotel staff kept me standing there for half an hour while they figured it out. Not sure if it was the fault of the hotel or hotels.com but someone messed up. I knew I had to provide a credit card at check in but I was not letting them charge me again. "

"Room smells so humid "

"Good "

"Room was very nice and clean. The shower base was cracked we told someone and they took a picture. Staff was awesome, the girls at the desk were very friendly.Breakfast has a lot of options but the warmer didn’t keep the food hot. Pool was nice. The outdoor fireplace was nice to have as it was chilly a couple nights."

"The first time I stayed there was back in February, and for some reason they ask for cash deposit wich I think it’s fine but I forgot to ask for it that time, this month I went back to this place to stay and ask about my deposit , I was told I would get an answer the next day wich I didn’t, they wait until I left to tell me I was not getting this money back because it was been deposited to the hotel account already since I didn’t go back do it in time, I ask them why they didn’t call to let me know and they lie saying they did but the call never went through, so I ask I was just gone a lose this money and they was brave enough to say yes you are , so definitely I’m not staying here anymore I fell like if something gets lost from my room they won’t be responsible for it and this is not a place I can trust anymore "

"Everything was great. The pool was awesome the stay overall was nice."

"Parking good"

"Great stay for my family. "