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Reviews of Villas Roma

3.5 out of 5
Villas Roma
200 mts este y 50 mts sur, del Banco de Costa Rica, Santiago, Heredia

Reviews

4.0
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

4.6/10

Cleanliness

4.0/10

Staff & service

4.6/10

Property conditions & facilities

Reviews

6/10 Okay

Ronnie, P

Liked: Property conditions & facilities
3.5 at best
The place was beautiful. It was clean on arrival. We stayed 4 nights. The wifi only worked one day. We had clean up service 3 out of the 4 days. The security of the grounds were spot on. The complex was a little hard to find. But if you get a cab with a driver familure with the area it's ok. The price was really good and inexpensive. The bed was a tad hard. But all in all we would stay again.

4/10 Poor

Bob

Disliked: Staff & service, property conditions & facilities, room comfort
Villa close to San Jose
Not at all what was advertised. Could not find the location on GPS; had to check-in at another location several miles away and that was not communicated. Rooms had just been varnished and had to be relocated because of smell. Had to pay in US cash or add 10% to the bill; they did not have change but did give me change when I checked out.

2/10 Terrible

christophe, Saint Tropez

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honteux
A fuir, pas d eau chaude, villa sale, les équipements indiqués sur site n existaient pas ou ne fonctionnaient pas. Nous avions réservé une villa une villa 3 chambres et nous avons reçu une 2 chambre ! Pour couronner le tout ils nous ont facturé le double de ce qui était prevu !!! J ai jamais vu ca !
We really regret what happened to you in your visit! But We need explain that your reservation was for 2 people on Hotels.com and you come with 7 people. In every hotels around the world The rate changes if you reserve for two people and arrive with 7. Villas Roma gave you for free the transportation of yours parent to the airport, even, We offered you change to the villa of 3 room inmediately, but you declined our offer. Always we was trying to serve you and explain several times what happened, but you decided leave our hotel without pay for the service what you enjoyed. We regret this situation, but we gave you what you requested. Just, our services are not for free as every hotel.