Lobby sitting area

Reviews of The Marker San Francisco

4 out of 5
The Marker San Francisco
501 Geary St, San Francisco, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 517 out of 1004 reviews" "
Rating 8 - Good. 273 out of 1004 reviews" "
Rating 6 - Okay. 113 out of 1004 reviews" "
Rating 4 - Poor. 54 out of 1004 reviews" "
Rating 2 - Terrible. 47 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Faeza

Liked: Cleanliness
Greatvstay
Stayed 4 nights in Apr 2024
Response from Customer Service on 2024/5/3
Faeza, it's fantastic to hear that you had a wonderful experience at The Marker San Francisco. We hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Nathaniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and everything was within walking distance so that was a plus
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/5/2
Nathaniel, it's wonderful to hear that you loved the friendliness of The Marker San Francisco's team members and found our location convenient for exploring the area. Your positive remarks make us proud. We can't wait for your next visit.

10/10 Excellent

Dmytro

Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/5/3
Dmytro, it's wonderful to hear that you had a five-star experience at The Marker San Francisco. We are proud to have met your expectations and we hope to welcome you back in the near future. Thank you for choosing us!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/1
Julie, it's always a pleasure to hear from satisfied guests. The Marker San Francisco appreciates your high rating and we're delighted you had a memorable experience with us. Come back soon for another wonderful visit!

10/10 Excellent

James

Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/5/1
James, it's fantastic to see the perfect rating! It seems that The Marker San Francisco met your expectations. We hope to have the pleasure of serving you again in the future.

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. The large deep tub was amazing.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/30
Craig, thank you for sharing your positive experience at The Marker San Francisco. We're glad to hear you enjoyed the spaciousness of our bathtub. It's always a pleasure to make our guests' stay more comfortable and relaxing. We hope to welcome you again on your next trip to San Francisco.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was wonderful and the staff was very friendly and helpful. The area around the hotel is a bit rundown but felt safe.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/29
Stephen, it's delightful to hear that you found our rooms at The Marker San Francisco to be wonderful and our team members very friendly and supportive. We're pleased that you felt secure in the surrounding vicinity. It was definitely a pleasure to host you. Let us welcome you back soon for another remarkable encounter.

10/10 Excellent

Roberto, Long Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/27
Roberto, it's delightful to hear that you have such a positive view of The Marker San Francisco. Our main priority is for our guests to have a superb stay and your comments indicate we achieved that. We look forward to your next stay with us.

8/10 Good

chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the uniqueness of the rooms and hotel interior but the location of the hotel was not in a safe place which is to be expected in any major city downtown area . Overall it was a good experience
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/25
Chelsea, it's wonderful to hear that you found our hotel's interior and rooms to be distinctive at The Marker San Francisco. We regret though, that you had some concerns about the location. It's true that city centers can be busy, but we want to ensure all of our guests feel comfortable. We're glad nonetheless that your overall stay was positive. We hope to welcome you back in the future.

2/10 Terrible

farina

Disliked: Cleanliness, staff & service, property conditions & facilities
Charged me amenities fee without my knowledge
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/25
Farina, we understand your concerns regarding unexpected fees and recognize it's crucial to offer clear communication. We endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. It may be helpful to note though that amenities fees are quite standard and ensure our valued guests access to a variety of services that enhance overall comfort. Rest assured, we have taken note of your feedback and will utilize it to enhance our communication moving forward.

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 2024/4/25
Zoe, thank you for choosing The Marker San Francisco and leaving such a high rating on Expedia. The team truly appreciates your support and can't wait to welcome you back in the near future.

8/10 Good

michael

Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel was nice The staff was nice Tea & Coffee facilities in our rooms was non existent Out side the hotel surroundings wasnt safe
Stayed 5 nights in Apr 2024
Response from Customer Service on 2024/4/23
Michael, it's a joy to learn you found The Marker San Francisco pleasing, along with our friendly team members. We do apologize for any inconvenience experienced due to the lack of tea and coffee facilities in your room. Your safety is paramount to us, and we're happy to offer travel advice for our visitors when exploring the local area. We hope to welcome you back to enhance your experience with us next time.

8/10 Good

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the homeless people near the property, but you probably can't do much about that.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/22
Kay, it's unfortunate to hear that the surrounding area impacted your stay, as we always desire for our guests to have a pleasant experience. At The Marker San Francisco, we are situated in an urban environment, which brings with it a variety of unique challenges that the team works hard to manage. We hope that this did not overshadow the positive aspects of your stay and that we will have another chance to serve you. We are dedicated to improving where we can. Your understanding is greatly appreciated.

8/10 Good

Kiesha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My 1 and only complaint is the parking. If the hotel had their own parking lot and actually offered discounted or free parking, I would’ve been satisfied. I paid for my stay, then had to pay $50/day for parking. That is ridiculous to me! For example. Hotel Nikko offers free parking and its valet. We took a chance to give another hotel a try but probably will not stay here again based on the parking situation!
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/18
Kiesha, thank you for sharing your thoughts. While The Marker San Francisco strives to offer the best experience, we understand that the parking situation was less than ideal for you. Parking dynamics are different for each hotel due to various factors including locality, arrangements, and costs involved. We appreciate your feedback and would certainly welcome the opportunity to serve you again, should your travel plans bring you back to the city.

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice upgrades; clean, modern and functional. Would definitely stay again
Stayed 1 night in Apr 2024
Response from The Marker Team on 2024/4/15
Hi Nick, thank you for choosing The Marker San Francisco and leaving us a glowing review! We're pleased to see your stay with us met your expectations and hope you consider us for your future travels. We're eager to welcome you back!

10/10 Excellent

Renzzo

Hotel is great.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/16
Renzzo, it's wonderful to hear you thought The Marker San Francisco was great. We look forward to welcoming you back in the near future.

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Lovely hotel unfortunately bad area
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/14
William, we're thrilled to hear that you appreciated the charm of The Marker San Francisco. We're situated in a bustling city area, and we understand sometimes city life may not be for everyone. We hope you can visit us again in the future and take advantage of our central location's proximity to numerous city attractions.

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, area is to be expected not fault of the hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/4/13
Erin, it's wonderful to hear that you found The Marker San Francisco's team members to be pleasant and our location met your expectations. We hope that for your next visit to San Francisco, we will be your top choice again. Thank you for choosing us.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/14
Andrea, it's wonderful to hear that you enjoyed your stay at The Marker San Francisco. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Kassaundra

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the cleanliness and that the doors are kept locked unless let in by staff. The front desk does not keep staff there 24/7 so you have to be patient on when you need something. Also TVs have Limited channels and are not smart TVs which was frustrating
Stayed 4 nights in Apr 2024
Response from Customer Service on 2024/4/12
Kassaundra, thank you for your review. It's wonderful to hear that you valued the cleanliness at The Marker San Francisco and our security measures. We note your feedback on the presence of our front desk team members and the TV Channel selection. We're continuously looking for ways to improve our guest experience and will take your remarks into consideration. We hope to see you again in the future.

10/10 Excellent

BeAuna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We don't like the loud slamming room doors, otherwise just fine
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/12
BeAuna, it's wonderful to hear that your stay at The Marker San Francisco was satisfactory. We acknowledge your feedback regarding the noise of the doors. It's indeed valuable insights like these that help us continually enhance the guest experience. We're looking forward to welcoming you back.

10/10 Excellent

Abegael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff very friendly. Receptionist very helpful.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/11
Abegael, it's delightful to hear you had a positive experience at The Marker San Francisco. Our aim is to ensure all our guests feel welcome and supported, so we're glad our friendly reception team was able to assist you. It's our hope to welcome you back again soon.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel very nice we were very happy.
Stayed 1 night in Apr 2024
Response from The Marker Team on 2024/4/8
Hi Alexis, thank you for choosing The Marker San Francisco and leaving your review on Expedia. We're pleased to see your stay with us met your expectations and hope you consider us for your future travels. We're eager to welcome you back!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/28
Thank you for the fantastic rating, David!It's outstanding you had such a wonderful experience at The Marker San Francisco. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Customer Service on 2024/4/7
Vanessa, thank you for choosing The Marker San Francisco and leaving your review on Expedia. We're pleased to see your stay with us met your expectations and hope you consider us for your future travels. We're eager to welcome you back!

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom suite was perfect for our family of four. Having a separate bedroom from children for young ones to go down earlier. we enjoyed the Italian restaurant right inside the hotel. Short walk to Union Square and Chinatown. Convenient self park locations Right in the same block. The kids enjoyed the wide window sills to watch the bustling city below.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/6
Sarah, it's fantastic to hear that The Marker San Francisco's one-bedroom suite was ideal for your family's needs. We're thrilled you enjoyed the on-site Italian restaurant, and that our location made it easy for you to explore Union Square and Chinatown. It sounds like the children had fun watching the city activities from the expansive window sills, too! We hope to welcome your family back on your next visit to the city.

10/10 Excellent

elkin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/5
Elkin, it's wonderful to hear you enjoyed your stay at The Marker San Francisco. We strive to create a welcoming and comfortable experience for our guests. We can't wait for your next visit.

10/10 Excellent

Priscila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my favorites stores in 1 street. Union Square at 1 block.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/4/1
Priscila, thank you for sharing your delightful experience at The Marker San Francisco. It's wonderful to know you enjoyed the convenience of our location, allowing you access to diverse shopping opportunities and the bustling Union Square. We aim to make our guest's visit as memorable as possible and we're elated we could achieve that for you. We look forward to welcoming you back in the future.

8/10 Good

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
Area around has a lot of homeless. If this is a concern for you, better to avoid. However property is well kept. No coffee maker in the room.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/29
John, thank you for sharing your perception of the surrounding area. Additionally, we hear your feedback regarding the availability of a coffee maker in the room and we apologize for falling short this instance. As for the property's upkeep, we're glad to know you appreciated it. Your comments are valuable to The Marker San Francisco, and we hope for another opportunity to welcome you back.

10/10 Excellent

Wen

Business traveler
I had a pleasant stay. Clean and well decorated room. Fast and friendly checkin. I read reviews about hidden charges so I particularly paid attention. There’s destination fee but that is every hotel in SF. They hold a deposit and deduct the destination fee when you check out. No problem for me, yet. Will update if so.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/28
Wen, it's delightful to know you relished your stay at The Marker San Francisco. We're glad you found your room appealing and tidy and our check-in procedure prompt. Transparency in our billing process is vital to us, so it's reassuring to know our approach met your expectations. We're looking forward to your next stay with us.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was very nice. Over priced restaurant and the amount of homeless people around the building was pretty bad.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/27
Michael, we appreciate your feedback. We're glad to hear you found The Marker San Francisco enjoyable. Your comments about the prices in the restaurant have been noted for review. Also, the local societal issues are understandably concerning and while we do our best to provide a secure and comfortable environment, we also hope for a broader resolution in time. Looking forward to your next visit.

8/10 Good

Rachelle

Liked: Cleanliness
.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/25
Thanks for the great rating, Rachelle!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting The Marker San Francisco soon, we'd love to have you back!

8/10 Good

D

Liked: Cleanliness, staff & service
Ambience internally was nice, with friendly staff. The connected cafe had some of the worst service (breakfast shift) I've ever had in the city, prompting me to write this review which I rarely do. Outside a block away I had a friend FaceTiming with his family when his phone was abruptly snatched out of his hand and stolen, which he was unable to retrieve. Shower was cold, I guess it’s a good way to sober up from a hangover.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/25
D, it is pleasing to learn you appreciated The Marker San Francisco's atmosphere and the warmth of our team members. We regret to hear your dining experience was not up to par and you encountered an issue with your shower. As for the unfortunate incident that happened to your friend nearby, while we understand the distress such an event can cause, we have no direct control over off-premises occurrences. However, we constantly strive to offer our guests helpful advice regarding neighborhood safety. We appreciate you bringing this to our attention, and we hope for another chance to provide a better experience.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service
Hotel was generally pretty good - a bit out dated but otherwise very clean and comfortable. Noise from outside wasn’t great and they didn’t clean my room at all in a 3 night stay and facilities in room were minimal. Location also pretty good very walkable to all sorts of places and lovely clear of market street.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/23
Michael, it's wonderful to hear that your experience at The Marker San Francisco was generally pleasing. We're thrilled you appreciated our neat environment and convenient location. We took note of your remarks about the need for enhancements, including the in-room facilities and ensuring daily room cleaning. Thank you once again for sharing your feedback with us. We eagerly await your next visit.

10/10 Excellent

Tim

Everyone was very nice. Pricy to park your car there every night, but a friendly staff of drivers.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/19
Tim, it's fantastic to know you appreciated our team of drivers and found everyone very pleasurable at The Marker San Francisco. While we understand car parking might seem costly, it reflects the typical costs in our downtown location. Nonetheless, providing excellent service is our top priority. We hope your overall stay with us was memorable and we look forward to your return.

10/10 Excellent

Icela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/19
Thank you for sharing your perfect rating with us, Icela!It's wonderful to see how much you appreciated your time at The Marker San Francisco! We want everyone to feel right at home at The Marker San Francisco. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/4/8
Michael, thank you for taking the time to rate your stay at The Marker San Francisco. We're delighted to see that you've had an enjoyable experience with us. We're dedicated to deliver exceptional service and we hope to see you again soon for another splendid San Francisco adventure!

8/10 Good

Martyn, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best ever welcome from any reception staff member ever in this hotel - phenomenal - great balance of just enough info, highly efficient and got me moved through the process smoothly. I was also greeted every single time I stepped through the front door which was exceptional. The attached restaurant was v good and enjoyed the food and free coffee - food was good but some things overly expensive. My only frustration was as I was leaving. I had 4 suitcases and bags as I am moving state and had stayed here all week / I asked the guy behind the desk by the door to help - he curtly told me he was security and wouldn’t help. Instead the much smaller built and elder female came to help me instead which wasn’t expected but highly appreciated - clearly his job description says one thing only.
Stayed 5 nights in Mar 2024
Response from Customer Service on 2024/3/19
Martyn, it's great to hear about your positive experience with our reception at The Marker San Francisco. We're pleased that you appreciated their efficiency and that you were greeted warmly on each entrance.We're also glad you enjoyed your dining experience, and we appreciate your feedback regarding our pricing.We do want to address the concern you had at the end of your stay. While we understand that each team member has a specific role, we strive to ensure all guests receive the assistance they need. We apologize if this was not the case during your departure. We value your feedback and will use it as a basis for continuous improvement.Thank you for choosing The Marker San Francisco and for sharing your experiences with us. We hope this will not deter you from staying with us again in the future.

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Trendy and inviting
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/18
Adriana, thank you for your glowing review. We're thrilled you found The Marker San Francisco both fashionable and welcoming. We're looking forward to welcoming you back for another comfortable and stylish stay with us.

8/10 Good

Haydee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is excellent
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/16
Haydee, thank you for appreciating the aesthetic appeal of The Marker San Francisco. We strive to provide an inviting atmosphere for our guests, and are glad you enjoyed it. Looking forward to hosting you again in the future.

2/10 Terrible

Tabitha

Stayed 4 nights in Mar 2024
Response from Customer Service on 2024/3/16
Tabitha, we notice you've left a rating but without any specifics about your experience. Hearing more could allow us to make any necessary improvements. We would appreciate if you could share more details about your stay. In the future, please do not hesitate to let our team members know about any needs or concerns so we can attempt to rectify them on the spot.

8/10 Good

Mai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Beautiful hotel, but there was never any hot water in the morning for showering in the mornings. Great location with easy access to various dining options. Overnight valet was outrageously priced but there’s an easily accessible option around the corner for $40 less per night.
Response from Customer Service on 2024/3/15
Mai, thank you for the feedback. Your satisfaction is of utmost importance to us at The Marker San Francisco and we are glad you loved our enviable location. We have taken note of your findings regarding the morning amenities and parking suggestion, and assure you these will be assessed to better our offerings. We look forward to serving you again soon and ensuring your next experience proves even more enjoyable.

6/10 Okay

John

Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/15
John, thank you for taking the time to rate your stay. We regret it didn't completely meet your expectations and would appreciate further feedback to help understand your unique perspective. Please don't hesitate to contact us with any details to improve future guest experiences. Thank you once again, we hope to have another opportunity to provide an enhanced stay.

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the staff the most, especially Nessa, at the front desk. She makes an effort to remember our names and is so pleasant every time we see her. We never see the cleaning staff, but they do such a great job of keeping things tidy. We are in SF a lot and we have made the Marker our go-to hotel.
Stayed 4 nights in Mar 2024
Response from The Marker Team on 2024/3/12
Hi Nikki and Tammy!Thank you again for the glowing review! It is always a pleasure having you here. We love being your home away from home. Your comments will be shared with our entire staff, including Nessa. We are very glad to know you were pleased with your overall stay. We look forward to welcoming you again and continuing to meet your expectations.Cheers,

10/10 Excellent

ARPINE

Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/1
Arpine, thank you for your stellar rating of The Marker San Francisco! It's wonderful to know your stay with us met your expectations. We truly appreciate your feedback and we hope to welcome you back in the near future. Safe travels.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and accommodations! Overall an amazing experience.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/12
Nancy, it's wonderful to read about your amazing experience at The Marker San Francisco. We're thrilled you were pleased with the accommodations and that our team members added to your overall stay. We hope to welcome you back in the near future for more exceptional experiences.

4/10 Poor

Kimberly

Traveled with group
Disliked: Staff & service, amenities
Hotel would be a fine 3 star stay but they charge you for room and then steep destination fee that you only get partially refunded for facilities they don’t tell you exist and for the “convenience” of having to refill your own water bottles. Staff unwilling to help and just repeat a textbook answer back at you. Nothing is made clear about the fees when you book or check in. And it’s in a pretty undesirable neighborhood, so it’s not a destination. Overall the room was okay, felt a little old and outdated and staff was lacking. You won’t hate your stay but it won’t feel like the 4 star experience they promote. I won’t come back. Could have gotten the same for a Holiday Inn Express.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/11
Kimberly, we regret to hear that your experience didn't fully meet your expectations. We understand your concerns about the destination fee and the dissemination of pertinent information regarding our amenities. Our team members are usually appreciated for their assistance and we're sorry this wasn't your experience. We take your feedback regarding improvements to our neighborhood surroundings and on-site facilities seriously. We would love the opportunity to provide a better experience should you choose to say with us again. We are committed to improving our guests' experiences.

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/31
Thank you for the 4-star rating, Michael!We are delighted to see that you had a wonderful time at The Marker San Francisco. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Janina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean and very safe. Staff was very helpful
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/9
Janina, it's fantastic to hear that you appreciated the cleanliness and safety at The Marker San Francisco. We're also pleased our team members made a positive impression on you with their helpfulness. Your lovely feedback is greatly appreciated. We can't wait to welcome you back in the future.

4/10 Poor

Francisco

Business traveler
- No Room Service - Tratto Restaurant & Bar was closed Sundays & Mondays - Ice Machine located on a different floor - No Coffee Machine im the Room - Breakfaat Service at Tratto was less than a pleasant experience; wait time was very slow
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/7
Francisco, we appreciate your feedback. It seems there were a few aspects of your stay that didn't meet your expectations. We're sorry to hear about your experience with our dining services and the inconvenience you had with amenities located in other parts of the hotel. We understand the importance of a prompt and enjoyable breakfast experience and we're addressing your concerns about service speed. We're continuously looking for ways to improve our guest's stay and your feedback is helpful. Thank you for bringing these matters to our attention.