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Reviews of LUMA Hotel San Francisco

4 out of 5
LUMA Hotel San Francisco
100 Channel Street, San Francisco, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 868 out of 1099 reviews" "
Rating 8 - Good. 147 out of 1099 reviews" "
Rating 6 - Okay. 45 out of 1099 reviews" "
Rating 4 - Poor. 20 out of 1099 reviews" "
Rating 2 - Terrible. 19 out of 1099 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arrash, Mission Viejo

Stayed 1 night in May 2024

10/10 Excellent

Reyna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the property, the room and the amenities. The service was incredible, the only thing missing is a proper restaurant. The bar at the top has great food, but we had 2 kids with us. We still had a great time and food, but a proper restaurant would have been nice.
Stayed 3 nights in Mar 2024

2/10 Terrible

Evan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly mean and I would definitely keep an eye on them as they are very concerning around female guests. I would absolutely not recommend showing up here as they sent me to sleep on the street after charging me 350 for my room. They don’t care about your stay or showing respect, they want to charge your card and send you home so they can have fancier guests or no guests at all i suppose. Hundreds of dollars gone and I slept in a rental car with my wife.
Stayed 1 night in May 2024
Response from Kelvin, Front Office Supervisor on 2024/5/8
Hello Evan,For clarification, not only did you not have a physical ID at the time of check-in, you were also underage per hotel policy where it's required you have to have be 21 and over. We went ahead and canceled your reservation and refunded your money on the same day. We apologize for the confusion. Have a nice day!

8/10 Good

Lisa C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luma is a decent, but not luxurious hotel. It's convenient for our needs and the staff tries to be accommodating. It's modern and appears clean. The towels are very rough and only the minimum of everything is on hand unless more is requested. If having overpriced coffee brought to you by a robot, this is the place for you.
Stayed 3 nights in May 2024
Response from Kelvin, Front Office Supervisor on 2024/5/8
Hi Lisa,Thank you for staying with us! We appreciate your feedback and we hope to see you again in SF!

10/10 Excellent

Mohamad

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class hotel, great experience overall with few things to mention. Parking is vallet only and it's a lovely $100 so prepare for that. Few tiny options around but not ideal for family to walk to. Our room's carpet was somehow dusty which was disappointing..on that rooms are small and not much spacing to walk around.. there is No pool which is disappointing; Gym was great though...Good experience in overall!
Stayed 1 night in Apr 2024
Response from Russell on 2024/5/4
Hi Mohamad, thank you for the feedback and we hope to welcome you back soon!

10/10 Excellent

Aleli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel to stay at! Stayed here last year for a giants game and stayed here again for my kiddo’s first baseball game! Great experience thanks to the amazing staff.
Stayed 1 night in Apr 2024
Response from Kelvin, Front office Supervisor on 2024/5/4
Hi Aleli,Thank you for stay with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooftop patio was amazing. Room was great, gym fantastic. Lack of family oriented dining options at the hotel not awesome. Parking prices clearly designed to influence people not to drive ($100/day plus extra charges daily).
Stayed 2 nights in Apr 2024
Response from Kelvin, Front office Supervisor on 2024/5/4
Hi Heather,Thank you for staying with us! We appreciate your 5/5 review of your stay. We hope to see you again in SF!

4/10 Poor

Marmar

Traveled with partner
Disliked: Property conditions & facilities
The hotel has a high parking rate ($100/night). We asked if we could leave our car to grab lunch the next day and they told us it would be $25! Not the best costumer service if they want repeat guests. The room is clean but it is low quality. Things are already malfunctioning even though the hotel is fairy new. Example: the shower head was leaking and spraying all over the place. Bed is comfortable. Blackout shades are very effective. The location is nice.
Stayed 1 night in Apr 2024
Response from Kelvin, Front office Supervisor on 2024/5/4
Hi Marmar,Thank you for staying with us! For clarification - overnight parking ends the day of check out. If guest wished to stay beyond check out time, parking switches to hourly. Thanks again for staying with us!

2/10 Terrible

Ariadna

Traveled with family and small children, Traveled with family
Property was clean, staff was friendly What ruined it for me was the ballet fee for the night which was $100. For that price I expected my car to be ready within 10 minutes. Due to the lack of staff a family member missed our Alcatraz tour. It took me 30 minutes for my car to be ready, with that timing I barely made it. It took my family member who came all the way from San Diego 45 minutes to get their car. That was very upsetting since it was supposed to be their first time visiting Alcatraz. What was also upsetting at the time of checkout after 30 minutes waiting for my car I received a message stating there was no staff available to bring my car out and I needed to try back in 10 minutes.
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/5/1
Hello,Thank you for staying with us - sorry to hear about your experience and we will forward your feedback to management for review. Thanks again for staying with us and we hope to see you again in SF!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable and safe area; helpful staff; clean and upscale hotel.
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/30
Hi Julie,Thank you for staying with us! We appreciate your 5/5 review of your stay and kind words about our staff. We hope to see you again in SF!

10/10 Excellent

karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better pillow on bed
Stayed 1 night in Feb 2024
Response from Kelvin, Front Office Supervisor on 2024/4/30
Hi Karen,Thank you for staying with us! We appreciate your positive review of your stay and we hope to see you again in SF!

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Oracle Park
Stayed 2 nights in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/5/8
Hi Juan,Thank you for staying with us! We appreciate your positive feedback and we hope to see you again in SF!

2/10 Terrible

Aaron

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
Valet parking was 100 per night which is okay if they had tmuour car ready within 10-15 minutes of request. The fist day it took us 30 minutes and my family members 40 minutes wich made them late for their Alcatraz tour and unfortunately missed the trip. The second day they said it will take 35-45 minutes do to short staff. After requesting the car 20 minutes later we received a txt stating that due to high demand and short staff to put in a request again in 10 minutes. The manager instead of leading by example he was just on his phone walking around while the poor valet girl and guy were running around like crazy and apologizing.
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/30
Thank you for staying with us - we appreciate your feedback.

10/10 Excellent

Hillary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/29
We love that you loved it!!! We look forward to seeing you again soon!

10/10 Excellent

Rodica, Glendale

Traveled with family
Liked: Amenities
Staff is always very helpful and kind!
Stayed 3 nights in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/29
Thank you for complimenting our staff!!!Have a great day!!!

10/10 Excellent

Shelby

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to giants game
Stayed 1 night in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/29
Lets go Giants!!! We look forward to hosting you again this season!

10/10 Excellent

Chran, Temecula

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience the staff was amazing
Stayed 2 nights in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/29
Hi Chran,Thank you for staying with us! We appreciate your kind words about our staff and we hope to see you again in SF!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful rooms, clean property, awesome gym. The beds are really comfortable. We had fun watching the robots delivering food. We will be back!
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/29
Hi Melissa,Thank you for staying with us! We appreciate your wonderful review of your stay and we hope to see you again in SF!

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelvin, Front office Supervisor on 2024/5/4
Hi Gustavo,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

patricia lee

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for going to Giants game
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/29
Hi Patricia,Thank you for staying with us! We appreciate your positive review of your stay and we hope to see you again in SF!

10/10 Excellent

Maleny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying at this hotel. We love it here and will continue to stay here whenever we come to the city for a giants or warriors game.
Response from Kelvin, Front Office Supervisor on 2024/4/22
Hi Maleny,Thank you for staying with us! We appreciate your 5/5 review and we are happy to hear you had a great stay!

6/10 Okay

Christopher, Dover

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is a nice property HOWEVER ! Prepare to pay out the nose for parking, $40 early check in AND made me pay a room UPGRADE FEE of $25 for a handicapped room. NOTHING IS COMP! $100 bill to park you car. By the time your finished tipping the valet, bell person, along with the room rates Expect a very hefty bill. Many nearby properties that you can park FREE. And Uber/Lyft cheap wherever you want to go. That are better ! OVERRATED HOTEL WITH A GOOD LOCATION !
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/21
Hello Christopher,Thank you for staying with us! For your clarification, a early check-in and upgrade fee are completely optional and not mandatory. We apologize for the confusion. Also, parking is also optional - there are other parking options in the area however, we cannot confirm if they also offer 24 hour security and insurance if something were to happen to your vehicle while it's under their custody. We offer dynamic pricing for parking due to our location and proximity to both stadiums. We understand not many guests are able to afford such a luxury to stay at our property but we do hope to see you again in SF!

10/10 Excellent

Kirsten

Traveled with family
Great hotel
Stayed 2 nights in Mar 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/20
Thank you for your feedback!!!

10/10 Excellent

Shallyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for a Warriors game. Close to Chase Centre. Clean. Friendly staff. Quiet area.
Stayed 4 nights in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/20
Thank you for the feedback! We look forward to welcoming you again. Go Dubs!!!

10/10 Excellent

Moises

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accommodating
Stayed 1 night in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/20
Thank you for your feedback!! We look forward to seeing you again soon.

10/10 Excellent

Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel are wonderful! The beds are comfortable and the pillows are actually soft and sleepable unlike the hard rock pillows in most hotels. Also the room temperature can be adjusted to accommodate differences in temperature comfort levels
Stayed 1 night in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/20
Thank you for your glowing feedback of your stay with us! We look forward to seeing you again soon!

10/10 Excellent

Janae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the look, very chic. Great staff. Corner rooms are gorgeous. Better communication about incidental holds, especially when booking with Expedia. Love the delivery robots
Stayed 2 nights in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/20
Thank you for the valuable feedback!. We look forward to welcoming you again soon!

10/10 Excellent

Aki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could be relaxed because of so clean facilities and excellent staff services.
Stayed 1 night in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/20
Our staff will love hearing your feedback!! We look forward to seeing you again soon!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The room needs a 2nd mirror outside of the bathroom. The coffee area/wine bar room is too cold.
Stayed 3 nights in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/20
Thank you for the constructive feedback. We look forward to seeing you again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome, clean, and modern
Stayed 1 night in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/20
Thank you for your feedback! We love that enjoyed your stay!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and amazing property. Will always stay here!
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/20
Hi Michelle,Thank you for staying with us! We appreciate your 5/5 review of your stay. We appreciate your kind words about staff and we hope to see you again in SF!

8/10 Good

Nina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
No close up mirror to put make up, coffee maker didn’t work. Very minimal facility
Stayed 2 nights in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/20
Hi Nina,Thank you for staying with us! We appreciate your feedback. We working on adding more amenities for the room including make-up mirrors. The keurig coffee machines need time to heat up the water before it dispenses.

8/10 Good

David

Liked: Property conditions & facilities
Disliked: Staff & service
We came for an overnight to attend a warriors game and there were two specific scenarios which were below expectations and unsatisfactory for what is expected for a hotel of this caliber. 1. Our DoorDash order (pizza) was left with a front desk agent and never sent up w any of the delivery robots - after 40 mins of the delivery being completed my son came down to retrieve at which point was the time they “initiated contact to the room informing us of the delivery 2. A 35 min wait for our $100 valet at check-out that was left outside of the hotel sidewalk , not brought in at the lobby car boarding area. We were dissatisfied with the price and delivery of this experience.
Stayed 1 night in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/20
Thank you for the feedback and we apologize certain things were unacceptable. Our robots can do many things. One thing they have not mastered is delivering pizzas. The pizza should have been in person by one of our staff. We look forward to welcoming you again and providing you with an excellent stay.

8/10 Good

DIANA

Traveled with family and small children
Liked: Cleanliness, staff & service
All was Ok but in the bathroom of our room, the toilet paper had a really wet spot that didn't look very safe to use that paper. Also in the shower there was no bath foam to use, the bottle was empty.
Stayed 1 night in Apr 2024
Response from Russell on 2024/4/13
Please accept our sincere apologies for the challenges you experienced with Housekeeping service Diana. We appreciate your feedback and will use it as a learning opportunity to improve.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Russell on 2024/4/13
Thanks for the great review, Rob!

8/10 Good

Julia

Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/30
Hi Julia,Thank you for staying with us! We appreciate your review of your stay and we hope to see you again in SF!

10/10 Excellent

Christina, Salinas

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
There were little touches that made the room exciting because it was clean and modern. However, parking was $90 for one night. That part was excessive.
Stayed 1 night in Apr 2024
Response from Russell on 2024/4/13
Thanks for the feedback, Christina!

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and manager; coffee makers in rooms; good views.
Stayed 2 nights in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/9
Hi Julie,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

2/10 Terrible

Lindsey

Stayed 1 night in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/29
We are sorry your stay was poor. I will be reaching out to you directly to discuss your experience.Thank you.

10/10 Excellent

Stephanie, Salinas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super high tech, staff is amazing, this is the only place we stay when going to Warriors games!
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/8
Hi Stephanie,Thank you for staying with us! We appreciate your 5/5 review of your stay and kind words about our staff and property. We hope to see you again in SF!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, walking distance to both Chase Center and Giants Stadium. Friendly staff! Rooftop Bar was nice. Gym was great. It was a perfect stay for me and my family.
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/6
Hi Shannon, Thank you for staying with us! We appreciate your 5/5 review. Sounds like you had a great stay! We hope to see you again in SF!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/8
Thank you choosing Luma Hotel San Francisco. We look forward to seeing you again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the extras, water upon arrival and great check in staff. The robe and slippers were a nice touch and convenient. Everything is up to date and they take pride in the "cool, futuristic" vibe. I didn't care for the carpet substitute. It felt coarse and uncomfortable. I ordered from the cage. I was told 20 minutes, but i had to call back about an hour later. My food arrived exactly an hour after ordered and was not hot.
Stayed 1 night in Mar 2024
Response from Kelvin, Front Office Supervisor on 2024/4/6
Hi Lisa,Thank you for staying with us! We appreciate your 4/5 review of your stay. Sorry to hear about your experience with coffee robot delivery. We are making improvements in the ordering process.

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There to attend concert at Chase so stayed the one night but it was great! Can't wait to go back and actually "stay"!
Stayed 1 night in Mar 2024
Response from Kelvin, Front Office Supervisor on 2024/4/6
Hi Sophia,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

Andy Alvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and manager are excellent
Stayed 2 nights in Apr 2024
Response from Kelvin, Front Office Supervisor on 2024/4/3
Hi Andy,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this Hotel. It’s in a lovely area in SF. It’s got loads of interesting Restaurants around the area and it’s walkable to Union Square and the Piers. The Hotel is modern and functional. The Staff are amazing, so friendly and can’t do enough for you. I’ve been using this Hotel for the last 3 years as it ticks all the boxes of a perfect Hotel.
Stayed 2 nights in Mar 2024
Response from Kevin C. Assistant Guest Curation Manager. on 2024/4/3
Thank for your amazing feedback! We look forward to seeing you again soon!

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security, cleanliness and staff were all superb.
Stayed 1 night in Mar 2024
Response from Russell on 2024/4/2
Thanks for sharing your experience Penny!

8/10 Good

Melody, Carmel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is lovely and the rooms are well appointed with beautiful views. My biggest issues were 1) the price of parking is ridiculously high and is increased on “event” days which are generally when guests would be in the hotel since it sits between AT&T park and the Chase Center and 2) their valet only parking caused a backup that went down the block and around the corner. I walked the block, checked in, came back for luggage, returned to the hotel to drop the luggage in the room and my husband had only moved 2-3 spaces and there were 15-20 cars ahead of him. We parked a few blocks away and walked- very easy and safe, and paid $30 instead of $100.
Stayed 1 night in Mar 2024
Response from Russell on 2024/4/2
Hi Melody,Thanks for the review following your recent stay. We sincerely apologize for the challenges you encountered with valet and appreciate your feedback.Sincerely,Russell

10/10 Excellent

Craig, San Ramon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the facility based on convenience for a concert at the Chase center. It was a short, clean and safe walk to the venue. The ambiance and view from the rooftop bar was a plus we did not expect. Rooms were nicely appointed and depending on selection may have great views of the surrounding areas. Would recommend without hesitation.
Stayed 1 night in Mar 2024
Response from Russell on 2024/4/2
Thanks for sharing your experience Craig!