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Reviews of Inn at Market

3.5 out of 5
Inn at Market
1412 Market St, San Francisco, CA

Reviews

5.8
Rating 10 - Excellent. 20 out of 111 reviews" "
Rating 8 - Good. 19 out of 111 reviews" "
Rating 6 - Okay. 26 out of 111 reviews" "
Rating 4 - Poor. 17 out of 111 reviews" "
Rating 2 - Terrible. 29 out of 111 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Lock on shared bathroom broken, trash was never emptied, elevator seems like it 1000 years old and the safety cert was expired by more than 2 years.
Stayed 6 nights in Mar 2024

6/10 Okay

Morgan

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Smoke alarm in the room was disconnected. There was a mouse in the room. Staff are nice. Area is dirty, but not unsafe.
Stayed 3 nights in Mar 2024

10/10 Excellent

Richard

Great hotel for the price!
Stayed 7 nights in Mar 2024

2/10 Terrible

Adrian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blankets had blood and bed bugs on it. No heater in the room. The remote didnt work with the tv. The towels were stained. Overall horrible experience
Stayed 1 night in Mar 2024

2/10 Terrible

Ashley

Disliked: Amenities
My reservation was never sent to either hotel I paid online for the room and never got to stay I am seeking legal help on my end for the inconvenience that I have gone through
Stayed 1 night in Feb 2024

2/10 Terrible

Manny

Traveled with family and small children
Disliked: Amenities
There's absolutely no parking at this location, so if you have a car don't book here. also the restroom and bathrooms are communal if you have children or are uncomfortable with this 'do not' book here. The homeless surrounding the facility are absolutely scary.
Stayed 1 night in Feb 2024

2/10 Terrible

Carlos de la

Disliked: Amenities, property conditions & facilities
If you like no parking, no bathroom in your room, no places to eat, homeless yelling at all hours of the day/night, traffic noise, windows that you can't see out of because of the massive amount of dirt on them, zero amenities, then this place is for you.
Stayed 2 nights in Feb 2024

4/10 Poor

Brianna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was cute and very clean. There were enough bathrooms down the hall, with large, clean walk-in showers. There were hangers in the closet, a hair dryer, and an ironing board with iron. However, the place was also very odd. There was not a single cup or mug in the room, and no sign of the promised coffeemaker. The photos show a breakfast buffet, but there is no breakfast, no coffee, no tea, nothing. And, to top it off, there was no heat. The in-room ancient steam radiator was cold to the touch. It was 50 degrees outside, so not terrible, but I was chilly in the room. Civic Center is a difficult neighborhood. There are a lot of unhoused people living rough on the street, right next to expensive high rise luxury apartments and condos. If you are alert and comfortable in an urban environment, it's fine, but some people will feel unsafe.
Stayed 2 nights in Feb 2024

2/10 Terrible

Hechang

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has terrible smell. The worst is this hotel did not refund, when checked out in 10 mins check-in, the reception said it will be refund in few days. But even email contacted this hotel many times through Expedia, the hotel still did not refund. Any one should take my lesson, please do not choose this hotel.

2/10 Terrible

Supinder

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Kabal

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jan 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Musty, dirty room.
Do not stay at this hotel, it is disgusting. Not worth the cheaper price and the “good reviews” are not real. I reserved what I thought was a better room with a private bathroom and king bed. The room smelled musty and moldy, the bedding was not clean and there was no fitted sheet. There are no screens on the windows and the towels are tiny. This room is not worth what they charge. Find a different hotel.
Stayed 2 nights in Jan 2024

6/10 Okay

Derek

Liked: Staff & service
Stayed 5 nights in Jan 2024

10/10 Excellent

Allison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff were warm and friendly. It’s an old building, but it suited our purposes perfectly. We came in for a show at bill grahm civic auditorium - right next door. Walked all over the city. The Bed was comfortable. The room felt pretty clean. Good value for sure!
Stayed 3 nights in Dec 2023

2/10 Terrible

Gayoung

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were so many problems with this hotel. Often there was no staff present at the front desk or reachable by phone. The rooms have communal bathrooms but they don't seem to ever clean or service the bathrooms. The showers are also communal showers and are very tiny. There is no room in the shower to put your stuff so everything gets wet and if the humidity gets on your keycard then it wont work to get back in your room so you will have to go down to the lobby in your wet clothes and wait for some staff to show up so you can get a new key. I'm not joking this happened to my two nights in a row.

2/10 Terrible

Stephanie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nowhere did it say on the booking their isn’t on site parking we took over an hour looking for parking still needing to walk 16 minutes from the parking the main lobby staff recommend for us to park at with all our luggage . Rooms where dirty the restroom smelled like armpits so bad we choose to not shower will never book here again
Stayed 1 night in Dec 2023

8/10 Good

Vahy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Close to transportation
Stayed 6 nights in Nov 2023

8/10 Good

Joan

Traveled with partner
Marvelous location, clean, reasonably quiet.comfortable bed with nice linens No soap or shampoo in the shower, no Kleenex in the dispenser in room, no cup or coffee pod for the coffee maker. Because of price, cleanliness and location I would stay there again
Stayed 1 night in Nov 2023

8/10 Good

Jeffrey, Riviera Beach

Liked: Cleanliness, staff & service, property conditions & facilities
After reading some less than favorable reviews, my expectations were not high. However, my stay was pleasant and consider this hotel as a good value. Good, but not great, location on Market Street close to Civic center and public transportation. BART station is 2 blocks and the escalator was out of order, but that's another story. My room was very clean and the shared bath was well maintained. This area is much safer since the city moved the homeless encampment out of the civic center mall. The staff was pleasant and check in was efficient. I would stay here, again.

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Disappointing
Appears to be an old hotel/rooming house that was updated. Fresh paint all around and new carpets and secure doors a plus. Windows filthy and no screen on mine in room. Old dresser drawers stayed full open due to unlevel floor. The location is good to get around easy. Walkable to a lot plus public transit options nearby (Muni and BART). But that area of Market St has its share of unhoused people and lots of open drug use and bodily relief. The street is really grimy. SF has a tough job keeping this area clean. For SF, the room rate was decent, but be prepared to abandon basic hospitality expectations. Hotel amenities lacking. No coffee maker in my room and had to ask. They seemed annoyed at that, especially when I further asked for the associated coffee pods and cups. I had a room w/bath but no soap in shower (one small bar for the in-room sink). No room changeover or fresh towels over 3 nights. After the coffee maker incident, the staff had an unwelcoming attitude toward me when I passed. I am not a high maintenance traveler but just felt unwelcome there.
Stayed 1 night in Sep 2023

8/10 Good

Jordan

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Abel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeffrey, Riviera Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading some unfavorable reviews, my expectations were exceeded. Check in was easy, staff was friendly. Room, although quite small, was clean and there were numerous shared baths on the floor which were conveniently located.
Stayed 4 nights in Sep 2023

2/10 Terrible

Traci

Disliked: Cleanliness, staff & service, property conditions & facilities
Came in at 2:30 to checkin. Front desk says my reservation was cancelled because they overbooked. Said they called me, but I have no record of it on my phone. Poor customer relations and lobby appeared dark and dirty.
Stayed 2 nights in Sep 2023

10/10 Excellent

Aniruddha Pratap

Stayed 3 nights in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Surprisingly clean and cheap, I would stay there again.
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Billy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel is not in the safest part of town, but the property is safe. The room was clean except for gnats everywhere and no remote for the tv. The community bathrooms are clean, but you have to look around for toilet paper, shampoo, and shower gel (most bathrooms/showers are missing at least one of these products). You're better off going to the corner store and buying these yourself. San Francisco is a horrible city to visit but if you do stay there, this hotel isn't a bad choice. The location is convenient to most attractions, shopping, and restaurants.
Stayed 3 nights in Aug 2023

2/10 Terrible

Aurilene

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Couldn’t get in when I arrived
There was not a bathroom inside the bedroom. It did not mentioned on the site.
Stayed 2 nights in Jul 2023

2/10 Terrible

Oliver

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Do not go here. I stayed here this past March and the hotel has been unprofessional in cooperating with billing issues. When I decided to change rooms, I was assured by the front desk that only the days that I stayed for our previous reservation would be charged, while the rest would be refunded. This refund has still not gone through. For our second billing issue, we had made an accidental double booking and were looking for a refund for one of them. When talking with the hotel directly, as well as our travel agent, the hotel kept dismissing the subject and attempted to focus on other non-related matters. I have not received a refund on my card which amounts to close to $900. What a nightmare.
Stayed 5 nights in Mar 2023

4/10 Poor

Stephanie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There’s no ac, no heat, no microwave, no fridge. The communal showers do not get cleaned daily. There’s a permanent smell and the walls are so thing I couldn’t sleep. The area is littered with homeless.
Stayed 2 nights in Apr 2023

6/10 Okay

Yasser

Traveled with family
Liked: Cleanliness, property conditions & facilities
The location is perfect, accessable and close to all types of public transportation. The place was clean but we had to take care of our room ourselves three days because either the house keeper didn't show up (we were told) or they just forgot about our room. I would give them three stars out of five (average).
Stayed 6 nights in Apr 2023

2/10 Terrible

LEANDER

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Josue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve/New Year
I had a great experience here! I was lucky enough to have a restroom in my room as not all rooms do. Thank you very much to the staff here for showing us around!
Stayed 1 night in Dec 2022

2/10 Terrible

Frank, Napa

Stayed 1 night in Dec 2022

6/10 Okay

Chiao Wen

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

brian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute SCAM of a hotel. They tried to put my 5-year-old kids in a different room than myself and my wife me. Then when we refused that and told them we would get a different hotel and cancel our reservation, "bob" the Indian guy at the front reassured us we wouldn't be charged for the hotel. I am still disputing the $150 charge to my credit card over 1 month later. DO NOT DO NOT BOOK THIS HOTEL.
Stayed 1 night in Oct 2022

4/10 Poor

Conner

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities

4/10 Poor

Erich, Louisville

Traveled with group
Disliked: Cleanliness, staff & service, amenities
No the best place to stay.
Stayed 4 nights in Oct 2022

10/10 Excellent

Juan

Stayed 3 nights in Sep 2022

4/10 Poor

Pedro

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to share bathroom
Stayed 3 nights in Oct 2022

10/10 Excellent

ivan

Stayed 1 night in Oct 2022

2/10 Terrible

Sir

Stayed 2 nights in Oct 2022
Response from Property Manager on 2022/10/12
Dear,SirWe appreciate you taking out your precious time to write us a review, we apologise for not having stood up to your expectations, please allow us another chance to serve you. We promise you a superior experience in the future.Regards

8/10 Good

Edward

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's a nice hotel unfortunately they have no copy no refrigerator no microwave no ice no bending machines so other than it being clean it was okay
Stayed 1 night in Oct 2022
Response from Property Manager on 2022/10/10
Dear,Edward We appreciate your feedback and are glad you liked the cleanliness of our property, we have taken a note of your concerns and shall make sure we implement the necessary changes, we hope you you will come and stay with us again.Regards

6/10 Okay

Adrian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall and okay stay , Hotel did have a reeking smell.
Stayed 1 night in Oct 2022
Response from Property Manager on 2022/10/10
Dear,Adrian We appreciate your feedback, your feedback helps us deliver a better experience for our guests in the future, we shall work on the points you mentioned and assure you a better stay in the future. We look forward to hosting you soon.Regards

6/10 Okay

Benjamin N.

The room was fine. The shower was ok, but several were not functional. I had to go downstairs to ask for everything because there are no phones. There is no A/C or fan in the room.
Stayed 1 night in Sep 2022
Response from Property Manager on 2022/10/7
Dear,BenjaminThank you for taking out your precious time to write us a review, We are sorry for the inconvenience caused due to the shower not working to its best, we are sorry and are investigating the same with our team.We wish you had asked for a change of room, as your comfort is important. Please give us another chance to serve you, we shall work on providing you better experience in the future.Regards

8/10 Good

Reginald

Stayed 4 nights in Sep 2022

2/10 Terrible

Kastan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is closed!! It’s been closed for the past four months due to booked a room a week or two ago and I finally got a response back saying I’m not getting a refund. It’ll allow you to book a room but doesn’t inform you that it’s closed!!!
Stayed 1 night in Aug 2020