Breakfast, lunch, dinner served; Filipino cuisine
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Reviews of Kimpton Alton Hotel - Fisherman's Wharf, an IHG Hotel

4.5 out of 5
Kimpton Alton Hotel - Fisherman's Wharf, an IHG Hotel
2700 JONES STREET, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 681 out of 1008 reviews" "
Rating 8 - Good. 187 out of 1008 reviews" "
Rating 6 - Okay. 83 out of 1008 reviews" "
Rating 4 - Poor. 30 out of 1008 reviews" "
Rating 2 - Terrible. 27 out of 1008 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

We really enjoyed our stay at the Kimpton Alton. The staff was very friendly and efficient. The hotel is in a great location. The rooms were incredibly comfortable, great beds and pillows and a wonderful shower. If we return to San Francisco we will definitely stay there again.
Stayed 6 nights in May 2024
Response from Louie on 2024/5/24
Thank you for your wonderful feedback! We hope to see you again soon in our hotel.

10/10 Excellent

Jena, san francisco

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and comfortable and had super friendly staff. It’s in a relatively safe part of the city. Having lived here in the past, it is not the most exciting area, but it was a good spot to stay for a low-key trip.
Stayed 2 nights in May 2024
Response from Louie on 2024/5/20
Thank you for your wonderful review!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved that the hotel is pet friendly. Right on Fisherman’s Wharf.
Stayed 1 night in May 2024
Response from Louie on 2024/5/16
Thank you for your feedback! We hope to see you again soon in our hotel!

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Louie on 2024/5/16
Thank you for your feedback! We hope to see you again soon.

2/10 Terrible

Anjay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 3 nights in May 2024
Response from Louie on 2024/5/16
Thank you for your feedback.

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was not expecting MANDATORY $70 a day valet parking
Stayed 2 nights in May 2024
Response from Louie on 2024/5/10
Thank you for the feedback! We hope to see you again

4/10 Poor

Kelsey

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Louie on 2024/5/13
Thank you for your feedback.

10/10 Excellent

Yu-er

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Overall exceed our expectations, especially their breakfast! Crab scramble, blueberry pancake, breakfast plates are all AMAZING! Staffs are great and helpful. Room is fine nothing special. The heater is a bit too loud but bearable. Will definitely come back again! Missing the breakfast already!
Stayed 3 nights in Apr 2024
Response from Louie on 2024/5/6
Thank you for your wonderful feedback! We hope to see you again soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Louie on 2024/4/30
Thank you for your feedback! We hope to see you again soon in our hotel.

8/10 Good

Gary

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for fisherman’s wharf. Excellent staff. Happy hour. Rooms getting a little dated.
Stayed 3 nights in Apr 2024
Response from Louie on 2024/4/28
Thank you for staying with us and giving us good feedback. We hope to see you again soon in our hotel.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Louie on 2024/5/17
Thank you for your feedback!

8/10 Good

Jeffrey, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Louie on 2024/5/17
Thank you for your feedback!

6/10 Okay

Mona

Liked: Staff & service, property conditions & facilities
The property was okay. Not the cleanest I have been to. And the location was okay
Stayed 4 nights in Apr 2024
Response from Louie on 2024/4/20
Thank you for your feedback. We hope to see you again soon in our hotel.

10/10 Excellent

Julpha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 2 nights in Apr 2024
Response from Louie on 2024/4/13
Thank you for giving us a perfect score and good reviews. We hope to see you again soon in our hotel.

8/10 Good

SHU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay and close to pier 39
Stayed 3 nights in Apr 2024
Response from Louie on 2024/4/12
Thank you for your feedback! We hope to see you again soon in our hotel.

10/10 Excellent

Haogen

Stayed 3 nights in Apr 2024
Response from Louie on 2024/4/30
Thank you for your feedback! We hope to see you again soon in our hotel.

8/10 Good

Karla Dawn, Vancouver

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great area and very walkable to Fisherman’s Wharf, local restaurants and shops. No coffee maker in the room, although coffee is offered in the morning in the lobby. We ended up going out for a good cup of coffee. Parking is expensive at $70 per night. No pool or hot tub. Staff are very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Louie on 2024/4/9
Thank you for the feedback. We hope to see you again soon in our hotel.

6/10 Okay

CLAUDIA

Traveled with family
Liked: Cleanliness
The location of this hotel is great. The restaurant and bar is good too. The only complaint I have is the parking. The hotel has a small parking lot but we have to pay for valet parking a total of $70 per day . It’s ridiculous. $40 hotel fee and $30 for “city fee”. All other hotels don’t charge this city fee and is much lower. If you can park in the garage lot and save some $$$.
Stayed 3 nights in Mar 2024
Response from Louie on 2024/4/6
Thank you for your feedback. We hope to see you again soon in our hotel.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Louie on 2024/4/5
Thank you for giving us a perfect score! We hope to see you again in our hotel!

10/10 Excellent

Judah

Traveled with partner
Liked: Amenities
Loved the place! Great service & beautiful place
Stayed 1 night in Mar 2024
Response from Louie on 2024/4/5
Thank you for your wonderful feedback! We hope to see you again in our hotel.

6/10 Okay

Kendra

Liked: Amenities
I loved that they had a yoga mat available. The vibes were off as soon as they didn't recognize my status as nice as they were about it. I even (right place right time) walked by when they were on the phone likely with the management who called about my comment about not receiving the updgrade. The room was nice and the bed was comfy, the shower was great. The staff I dealt with were friendly. My room wasn't cleaned on the last day and even some take out I had was left in the hall the entire day! Having a record player is cute but I would have preferred in room coffee.
Stayed 4 nights in Mar 2024
Response from Alton Team on 2024/3/24
Thank you for sharing your experience with us. We're glad to hear that you enjoyed the yoga mat, comfortable room, and friendly staff. We apologize for any inconvenience regarding your status recognition and the issue with your room not being cleaned on the last day. Your feedback about the record player and in-room coffee is valuable, and we'll use it to improve our services.

10/10 Excellent

Joab, Granite Bay

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Staff is pretty awesome.
Stayed 2 nights in Mar 2024
Response from Emily N. on 2024/3/18
Thank you Joab!

8/10 Good

Nicholas

Stayed 4 nights in Mar 2024
Response from Louie on 2024/4/5
Thank you for your feedback. We hope to see you again in our hotel.

4/10 Poor

VAHE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Louie on 2024/4/5
Thank you for your feedback. We hope to see you again in our hotel.

8/10 Good

Robyn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay.
Stayed 7 nights in Feb 2024
Response from Emily N. on 2024/3/14
Thank you Robyn!

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stay was good.
Stayed 3 nights in Feb 2024
Response from Emily N. on 2024/2/26
Thank you Emily!

10/10 Excellent

Sichuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alton Team on 2024/2/25
Thank you for your kind feedback! We're delighted to hear you had a positive experience.

10/10 Excellent

Keanu

Stayed 2 nights in Dec 2023
Response from Louie on 2024/4/5
Thank you for giving us a perfect score! We hope to see you again in our hotel!

10/10 Excellent

John

Stayed 3 nights in Feb 2024
Response from Alton Team on 2024/2/25
Thank you for your kind feedback! We're delighted to hear you had a positive experience.

6/10 Okay

Vincent

Liked: Cleanliness, staff & service
Disliked: Amenities
Outrageously high valet, had a blood stain on comforter. Room seemed like it had outdated bones. Couldn’t use credit from Hotel towards cafe. 3/5 overall
Stayed 4 nights in Feb 2024
Response from Alton Team on 2024/2/25
Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. Your feedback is valuable. We regret any inconvenience caused and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Troy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Emily N. on 2024/2/26
Thank you Troy!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in at midnight was a breeze. Staff was very courteous and accommodating. Room was clean, quiet and A/C was working great. Linens, towels and plenty pillows! Hair dryer & make-up application mirror in the room. Beautiful hotel within walking distance to the pier and many shops, restaurant and activities. Stored luggage while we enjoyed the city. I would recommend this hotel.
Stayed 1 night in Feb 2024
Response from Alton Team on 2024/2/25
Thank you for your kind feedback! We're delighted to hear you had a positive experience.

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from Louie on 2024/4/5
Thank you for giving us a perfect score! We hope to see you again in our hotel!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Emily N. on 2024/2/26
Thank you Richard!

10/10 Excellent

Lee

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emily N. on 2024/2/26
Thank you Lee!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was wonderful. The staff was excellent
Stayed 3 nights in Jan 2024
Response from Alton Team on 2024/1/28
Thank you for the feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location for Fisherman's Wharf. Super service from the front desk. Nice Happy Hour every evening.
Stayed 2 nights in Jan 2024
Response from Alton Team on 2024/1/28
Thank you for the feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Ginnakarla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Fisherman's Wharf hotel
Great restaurant in the hotel. Terrific location. Friendly staff. Comfortable rooms. Record player was charming. Amazing shower. Fun vibe.
Stayed 2 nights in Jan 2024
Response from Alton Team on 2024/1/28
Thank you for the feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and updated. The bathroom was clean and new. The staff was friendly. There is free coffee in the morning downstairs and a happy hour in the afternoon. The hotel restaurant was also very nice and food was delicious. There is valet parking and a parking structure just a few yards away too. It was a very comfortable stay.
Stayed 2 nights in Jan 2024
Response from Alton Team on 2024/1/28
Thank you for the feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon.

8/10 Good

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Emily N. on 2024/2/26
Thank you Eliza!

8/10 Good

Sarah

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Emily N. on 2024/2/26
Thank you Sarah!

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Emily N. on 2024/2/26
Thank you Michael!

10/10 Excellent

Jason

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great hotel!
Response from Alton Team on 2024/1/28
Thank you for the feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emily N. on 2024/2/26
Thank you Elizabeth!

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emily N. on 2024/2/26
Thank you Ari!

2/10 Terrible

Bela, Anaheim

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner noise, very old like a Motel, high security deposit $350.-
Stayed 1 night in Dec 2023
Response from Alton Team on 2024/1/28
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the air conditioner noise and the perceived age of our facilities. We take your concerns seriously and will address them to improve our guests' experiences.

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023
Response from Emily N. on 2024/2/26
Thank you Richard!

8/10 Good

Tinalise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff. Free happy hour. Dog friendly. In a very touristy area but good walking paths along the Bay.
Stayed 1 night in Dec 2023
Response from Alton Team on 2024/1/28
Thank you for the feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon.

8/10 Good

karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 2 nights and was woken up around 4am both nights by the repeated slamming of the metal trash bins that are outside the adjacent business or hotel buildings. Ask for a different room if it’s facing Jones and Beach streets. Location is nice and 10-15 minutes walking distance to the Pier, Ghirardelli square, Trader Joes, and Lombard street. Breakfast at the hotel wasn’t very good.
Stayed 2 nights in Dec 2023
Response from Alton Team on 2024/1/28
Thank you for sharing your experience with us. We apologize for the disturbance caused by the noise outside. We're glad you enjoyed our convenient location and appreciate your feedback on local attractions.

6/10 Okay

Nick

Traveled with family
Liked: Staff & service
No coffee in the room, view of the bins. Only one restaurant and bar
Stayed 4 nights in Dec 2023
Response from Emily N. on 2024/2/26
Thank you for the feedback Nick!