4/10 Poor
Madison
2024/4/26
Disliked: Property conditions & facilities
First things first as far as staff, there was a young girl that was helping with my checkin. She was huffing and puffing when I was requesting changes & basic customer service needs. I was also ignored for a good amount of time when standing at the front desk because she was on FaceTime with someone & didn't see or hear me when I said something to her.
When I first got to my room I noticed that my door frame was ripping off like someone had previously tried to break into the hotel room I was staying in before me. I asked for a room change and the doorframe did not line up with the door in the second room that they offered me. It wouldn't even lock. I had to settle with the room with the broken door frame & felt the need to barricade myself in using the coffee table to feel a bit more secure. The windows are very thin, and I had trouble sleeping because I could hear every single car that passed by. Also, the first day that I was there, I had to request new pillowcases because there was crumbs on them, strands of hair, & stains which is really disgusting and made me question if they even wash their sheets.
I would rate my overall stay maybe 1.5 stars just based off of those factors. The only really helpful thing that they did was making the bed in the morning and taking the used towels. Would not reccommend going here.
Madison
Stayed 3 nights in Apr 2024