Seasonal outdoor pool

Reviews of Super 8 by Wyndham Universal City

2 out of 5
Super 8 by Wyndham Universal City
200 Palisades Dr, Universal City, TX

Reviews

6.4
Rating 10 - Excellent. 247 out of 1002 reviews" "
Rating 8 - Good. 240 out of 1002 reviews" "
Rating 6 - Okay. 154 out of 1002 reviews" "
Rating 4 - Poor. 141 out of 1002 reviews" "
Rating 2 - Terrible. 220 out of 1002 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Mohan

Traveled with family
Disliked: Cleanliness, amenities
see above
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 2024/4/29
Hi Mohan. Thank you for taking the time to leave us a rating. If there was any way we could make your next stay a much more positive experience, do not hesitate to reach out to us and let us know how we can improve.

8/10 Good

kathia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 2024/4/28
Hi Kathia! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.

10/10 Excellent

Lizeth

Business traveler
Liked: Staff & service, amenities
Comfy
Stayed 5 nights in Jan 2024
Response from CC - Guest Relations Manager on 2024/4/28
Hi Lizeth! We're pleased to hear that you found your stay comfortable! Providing a cozy and relaxing environment for our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

Brian, Commodore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just hoping they give deposit back
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 2024/4/22
Dear Brian, Thank you for your feedback. I understand your concern about the deposit, and I recommend reaching out to the hotel management directly to inquire about the status of your deposit refund. Coordinating with your bank is also another option. We hope this gets resolved for you soon, and that you will come back and stay with us again.

10/10 Excellent

Martina irene

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was by far the best stay for me for the price excellent bed and room
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 2024/4/17
Dear Martina irene,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, finding the bed and room to your satisfaction, especially considering the value offered. We strive to provide our guests with a comfortable and enjoyable experience, and it’s rewarding to know that we met your expectations. We look forward to welcoming you back again soon for another excellent stay.Sincerely,

10/10 Excellent

Nakboon, Houston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and safe area. Room is good as advertised.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 2024/4/14
Dear Nakboon,Thank you for sharing your positive experience. We are delighted to hear that the room met your expectations and that you felt secure in our location. We strive to maintain our standards of cleanliness and comfort to ensure a pleasant stay for all our guests. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Ronald

Stayed 4 nights in Apr 2024
Response from CC - Guest Relations Manager on 2024/4/30
Hi Ronald! Thank you for leaving us a 5/5 rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

4/10 Poor

john

Disliked: Property conditions & facilities
Very dirty , bedspread was covered in makeup, ironing board stained and written on, blanket had cigarett holes in it. Yucky even at a good price
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 2024/4/11
Dear john, We sincerely apologize for the condition of your room and the issues you encountered with the cleanliness and upkeep of the amenities. Maintaining a high standard of hygiene and room quality is paramount for us, and it is clear from your feedback that we fell short in this instance. We will address these concerns immediately with our housekeeping staff to ensure that all rooms meet our standards for cleanliness and guest comfort. Thank you for bringing these matters to our attention, and we are committed to making the necessary improvements to prevent such issues in the future.Sincerely,

10/10 Excellent

Storm

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from CC - Guest Relations Manager on 2024/4/11
Dear Storm, Thank you for taking the time to leave a rating! We're thrilled to see that you had an excellent experience during your stay, hence the perfect rating. If you ever have any specific feedback or suggestions to share, please don't hesitate to reach out. We appreciate your support and hope to continue providing you with great service in the future.Sincerely,

4/10 Poor

Fatima

Traveled with partner
Disliked: Cleanliness
The environment was pretty calm but the bed was so uncomfortable
Stayed 2 nights in Apr 2024
Response from MP - Guest Relations Manager on 2024/4/10
Hello Fatima, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Jerl

Traveled with family
Disliked: Amenities, property conditions & facilities
This Super 8 location is extremely run down and in desperate need of upkeep. The only really positive things I can say is my car did not get vandalized/broken into, the beds were comfortable, A/C was functional and the TV had many channel choices. The pillows are in sad shape, walls are paper thin, last update was obviously done on a shoestring budget (partial thin paint and amateur job), the bathroom tub delaminating so bad the pieces were clogging the drain. If not by Randolph AFB, I would not have booked this motel....I will never again.
Stayed 2 nights in Apr 2024
Response from MP - Guest Relations Manager on 2024/4/9
Hello Jeri, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Melissa, Laredo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and clean plus the staff was very helpful, respectful, and kind.I loved that there is a forum really close by with plenty of restaurants to choose from and retail stores as well.
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 2024/4/8
Hello Melissa, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Well what I like about this motel the super 8 at Wyndham universal City as I walk through the door they always got my same room and I always pay cash at the property and they're not asking me for my $40 deposit for the last three or four visits so these guys are good
Stayed 5 nights in Mar 2024
Response from MP - Guest Relations Manager on 2024/4/6
Hello Edward, Thank you for your heartwarming review about your stay in our hotel! The happiness and satisfaction of every guest comes first with us. We are happy to hear that you found our place perfect for gatherings and events. We hope to share more fantastic experiences with you again sooner!

10/10 Excellent

Dylan

Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on 2024/4/19
Dear Dylan, Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!

8/10 Good

Stephanie

Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on 2024/4/19
Dear Stephanie,Thank you for rating us 4/5. Your business is very important to us and your satisfaction is what we aim for. We commit to continuously strive in order to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

jason

Liked: Staff & service, amenities, property conditions & facilities
Great spot
Stayed 5 nights in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/27
Hello Jason, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Lisheng

Stayed 3 nights in Mar 2024
Response from CC - Guest Relations Manager on 2024/4/14
Dear Lisheng,Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/24
Hello Alex, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/19
Hello Jason, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

EDGAR

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/19
Hello Edgar, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Hoa

Traveled with partner
Liked: Amenities
It quite convenient for my trip to stay at this motel. The only one thing I do not appreciate is dirty bath tubs. Maybe they are cleaned!!! but they look yucky to me. these bath tubs are so old! Omg it’s time for replacement. I have to wear flip flops to take a shower. Lol
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/16
Hello Hoa, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/19
Hello Brittany, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 Okay

VALINDA

Liked: Staff & service
Decent for an overnight stay. It’s nothing fancy but personally would not stay there again. Check in/out was quick.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/16
Hello Valinda, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Abel

Business traveler
Liked: Cleanliness, staff & service
No break fast
Stayed 4 nights in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/16
Hello Abel, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/13
Hello Jason, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/13
Hello Adrian, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

sandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/10
Hello Sandra, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 Okay

Victoria

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
They main boss lady is very nosy i had my window open and was inside and she pressed her face up to my window looking inside. And same lady was also banging on my door and gave my daughther attitude asking if we were leaving yet but we had already extended our stay! There is also roaches and they dont do anything about it
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/10
Hello Victoria, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

scott

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice mattresses although they were more elevated than a normal bed. Our room had a sagging shower rod so the curtain didn't stay closed well causing a wet wall and floor. The hairdryer also had a blown fuse and did not work. There were no breakfast items in the lobby though rooms had a coffeemaker. Nice, clean, and safe budget-conscious hotel,
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/3
Hello Scott, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Marsha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeper was the best
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on 2024/3/2
Hello Marsha, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

jeremy

Disliked: Staff & service, property conditions & facilities
Dirty, drily, dirty!
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on 2024/2/28
Hello Jeremy, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
🙌
Response from MP - Guest Relations Manager on 2024/2/26
Hello Ronald, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on 2024/2/21
Hello Shawna, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Ronald

Business traveler
Good
Stayed 4 nights in Feb 2024
Response from MP - Guest Relations Manager on 2024/2/21
Hello Ronald, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 Terrible

Shanell

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on 2024/2/21
Hello Shanell, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Victoria

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Unsafe at night
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 2024/2/4
Hello Victoria, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcome Stay
Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on 2024/2/4
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Ngusha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. I was sick the whole time but the cleaning crew was super nice
Stayed 6 nights in Jan 2024
Response from MP - Guest Relations Manager on 2024/2/4
Hello Ngusha, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Excellent

Savina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Just needed a quick place to stay at while i was in town for a convention.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 2024/2/4
Hello Savina,We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Mathew

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 2024/1/27
Hello Mathew, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Arturo

Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on 2024/2/7
Hello Arturo, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Denise

Liked: Room comfort
Stayed 5 nights in Jan 2024
Response from MP - Guest Relations Manager on 2024/1/13
Hello Denise, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from MP - Guest Relations Manager on 2024/1/3
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Michael

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 2023/12/27
Hello Michael, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 2023/12/23
Hello Jason, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
For the price, not horrible. All of the coffee and drink dispensers in the lobby were out of order. Gap all the way around door of the room. Pretty quiet and well lighted parking lot.
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 2023/12/17
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

V.LaNeal

Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 2024/1/6
Hello V. LaNeal, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Suanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night's sleep in no-frills place!
Super 8 was a good night's stay. It is an older property, but the price was great! It is a no-frills motel, which i was looking for (didn't need breakfast or anything like that since i was visiting fam!), but it was comfortable, shower & water pressure were good, the king room was very comfy, plenty of wall plugs for phone and laptop (which i didn't bring!). The only down side for me, being 5'3" lady was the bed was HIGH! =)~ With bad knees, that was my only issue, but not their fault at all!! And did have an issue of my key not working the 2nd day - so had to go to the office to get those redone. But nice office, got those taken care of. Thank you for a good night's sleep!
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 2023/12/17
Hello Suanne, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nationwide Masonry and Stucco Inc
Good Place to stay
Stayed 3 nights in Nov 2023
Response from MP - Guest Relations Manager on 2023/12/10
Hello Victor, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Okay

Nick

Business traveler
Liked: Staff & service
Need to get movie show lol
Stayed 5 nights in Nov 2023
Response from MP - Guest Relations Manager on 2023/12/10
Hello NIck, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.