Outdoor pool, sun loungers

Reviews of Bahia Principe Grand Samana - Adults Only

4.5 out of 5
Bahia Principe Grand Samana - Adults Only
carretera Samana, Las Galeras, s/n, Los Cacaos, Samaná

Reviews

9.2

Wonderful

Rating 10 - Excellent. 278 out of 378 reviews" "
Rating 8 - Good. 67 out of 378 reviews" "
Rating 6 - Okay. 15 out of 378 reviews" "
Rating 4 - Poor. 6 out of 378 reviews" "
Rating 2 - Terrible. 12 out of 378 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeannette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a good resort with beach next to it and sleep with the waives sound, good food, beautiful people (staff) , good service you should stay here
Stayed 3 nights in Apr 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/4/29
Dear Mrs. Castillo We sincerely appreciate your enthusiastic recommendation of our resort. We are glad to hear that you enjoyed the experience of sleeping to the soothing sound of the waves and that you found our food, staff and service to your liking.We are honored to receive such praise and will continually strive to maintain the high standards you expect. We are always here to provide you with another amazing stay whenever you decide to return.Thank you for choosing Bahia Principe Grand Samana and for sharing your positive experience.Kind regards, Annie Rijo

8/10 Good

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is tiered and set in the rock with beautiful mountain and ocean views, well maintained. Reminds me of Amalfi Coast in Italy. The staff was amazing, specially Fernando the bar tender, Ariel the supervisor of the food and beverages, as well as, front desk staff, bellmen, etc. All very friendly, helpfull and hotel is well maintained and clean
Stayed 7 nights in Apr 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/4/29
Dear Mr. Meltser We appreciate you choosing us as your vacation destination. We are pleased to hear that you enjoyed our breathtaking mountain and ocean views, as well as the well-kept and clean feel of our resort, reminiscent of the Amalfi Coast in Italy.We are honored to receive compliments on our staff, especially Fernando the bar tender, Ariel the food and beverage supervisor, as well as our entire front desk and bellhop team. We pride ourselves on providing friendly and helpful service to our guests, and we will pass on your compliments to all the team members mentioned.We look forward to having the pleasure of welcoming you back in the future for another memorable stay at our resort.Kind regards Annie Rijo

10/10 Excellent

Ana M.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 2 nights in Apr 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/4/18
Dear Ms. Ana M. Thank you for your comment, we are glad to know that the views that our facilities have exceeded your expectations. We hope to have the opportunity to welcome you again in our facilities. Kind regards

10/10 Excellent

Yesenia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff
Response from Guest Relations Bahia Principe Grand Samana on 2024/4/16
Dear Ms. Yesenia Thank you for choosing us as your vacation destination, as well as for your comments about how exceptional our staff has been, we are glad that they have been part of making your stay even more memorable. We hope to have the opportunity to welcome you again. Kind regards

6/10 Okay

BESNIK, Wood Ridge

Traveled with family
Liked: Cleanliness
Bad service, cheap after all
Stayed 7 nights in Mar 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/4/11
Dear Besnik We appreciate the time you have taken to comment on the review of your stay at our facilities.We regret that we were unable to exceed your expectations, Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention to avoid these types of incidents with future guests.Once again thank you for your input and suggestions. Kind regards

10/10 Excellent

Damaris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very safe at all times. This was the most relaxing vacation we have ever been on. The staff was over the top accommodating from checkin to daily assistance to meals. Over the top exceptional service. Wendy, Maxwell,Basila and ALL three young women at the front desk. Fernando at the beach bar makes the best mojito I’ve ever had. Beautiful clean beach. We were never unable to find a lounge chair and umbrella. The view cannot be beat and the breeze, I wish I could bottle it. The room was very clean and had everything we needed. The pool and hot tub were immaculate. This is the perfect place to rest and relax! Emmanuel is available beside the front desk to help with excursions in case all the relaxing is just too much for you and the buggy excursion we took was such a good time! The tour guids Adam and Martin were so helpful and we always felt safe as there were 3 sets guides closing off roads for our safety. A perfect trip. We will be back!
Response from Guest Relations Bahia Principe Grand Samana on 2024/4/8
We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to know that we exceeded your expectations and that your stay at Bahia Principe Grand Samana was memorable. It will be a great pleasure for us to welcome you again in our facilities. Best regards

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Anastasiia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for a relaxing getaway - very quiet and peaceful. The swimming pool is great, and the beach is clean and private. An absolutely beautiful place, would be happy to stay there again.
Stayed 12 nights in Mar 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/4/1
Dear Mrs. Anastasiia We appreciate that you have chosen us as your vacation destination, we are glad to know that we have exceeded your expectations and that your vacation was relaxing and peaceful. We hope to have the opportunity to welcome you again. Kind regards

10/10 Excellent

RAFAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and location of the facility. The friendly staff and the beach. Food was ok. Shame it wasn't all inclusive.
Stayed 2 nights in Mar 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/3/27
Dear Mr. Rafael The views and the location of the facilities. The friendly staff and the beach. The food was good. Too bad it was not all inclusive.Thank you for sharing the review of your stay with us, we are glad to know that we have exceeded your expectations, with the beauty of our views, friendly service, good food. On the other hand, we would like to inform you that we have taken into account your suggestion of the all inclusive,We hope to have the opportunity to welcome you again in our facilities.

10/10 Excellent

Basilia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a destination to relax with peace and quiet this is your place. Resort Beautiful. Staff was friendly and nice.
Stayed 4 nights in Mar 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/3/27
Dear Mrs. Basilia We are glad to hear that your experience at Bahia Principe Grand Samana was wonderful and peaceful. Thank you for sharing your comments. We are delighted to know that we exceeded your expectations in terms of the beauty of our facilities and the quality, service and friendliness of our staff. We hope to have the opportunity to welcome you again in our facilities. Kind regards

4/10 Poor

STEFANIA

Liked: Cleanliness
Disliked: Staff & service, amenities
Poor service, beach was noisy near a highway and unkempt - dirty and few lounge chairs and junk like old kayak’s around the beach. Terrible dining- poor options and quality-got food poisoning. No restaurants or beach bars open.
Stayed 5 nights in Mar 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/3/25
Dear Mrs. Stefania In relation to the comments in your review, we offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention in order to avoid these types of incidents with future guests.We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve.We hope to have the opportunity to welcome you again. Kind regards

10/10 Excellent

QUIRILUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff. Highly recommend!!!
Stayed 2 nights in Mar 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/3/15
Dear Mr. Ismael We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We hope to have the opportunity to welcome you again. Kind regards

8/10 Good

Donald

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool. Beautiful landscaping and amazing view of Samana bay and whales
Stayed 3 nights in Mar 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/3/18
Dear Mr. Rafael Thank you for sharing your review of your wonderful stay at Bahia Principe Grand Samana, we are glad that we made your stay memorable.We hope to have the opportunity to welcome you again. Best regards

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and grounds, lovely seaside location with sheltered private beach. Very friendly staff. Quiet and restful. Spacious room with good sized balcony with sea view.
Stayed 6 nights in Mar 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/3/9
Dear Mr. Daniel We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay in our hotel.We hope to have the opportunity to welcome you again. Kind regards

10/10 Excellent

John

Stayed 8 nights in Feb 2024

8/10 Good

Mona, PETOSKEY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place if you need a quiet no frill vacation. No restaurants, just buffets. Pool area and spa are very nice.
Stayed 9 nights in Feb 2024
Response from Annie Rijo on 2024/3/6
Dear Mrs. Mona We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. Likewise, we offer our sincere apologies for any inconvenience you may have experienced during your stay.Thank you for visiting us Kind regards

6/10 Okay

Layla

Disliked: Staff & service, amenities
This is definitely not a 5 star hotel. Service is erratic, arbitrary and poor depending on each staff rather than on a hotel standard. There are so many improvements needed that its hard to complete this review but key negatives are: -Lack of restaurants and food options: all restaurants except one are closed including the sunset bar -No TV: all TVs have static and dont work -Fridge in room broken -The gym sucks and is stuffy and in a windowless small room -Staff are super loud even at 6:30am before breakfast you can hear them all shouting at one another (not really 5 star behaviour) - Service is generally poor with some staff simply lying so as not to go our of their way. -The sunset bar is closed and beach bar as well which means you have to walk all the way off the beach up to hotel to get yourself a drink and at sunset when its beautiful you also have go find yourself a drink all the way up at the reception (which means you may miss the sunset) -The music - both background music in restaurants and "live" karoakee style music in evening is terrible particularly considering you are in Latin America -If you are not a drinker: alcoholic beverages and non alcoholic beverages cost the same which is ludicrous. To add to all this my underwear was stolen from my room. While I made a complaint to manager, she never even gave me any news back or any comments. On the upside: this is a very beautiful property with stunning views over Samana Bay and you may even see whales
Stayed 8 nights in Feb 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/3/2
Dear Mrs. First of all, we would like to thank you for taking the time to share your review of your stay at the Bahia Principe Grand Samana hotel.In relation to your comments, we offer our sincerest apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention to avoid these types of incidents with future guests.We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve.

10/10 Excellent

carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Wonderful friendly staff. Room was clean and beautiful view. Overall great experience.
Stayed 2 nights in Feb 2024
Response from Annie Rijo on 2024/3/1
Dear Mr. Carlos We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to have exceeded your expectations. We hope to have the opportunity to assist you again at Bahia Principe Grand Samana. Best regards

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is located off site and the walk to the parking lot is dangerous, no sidewalk and poorly lit.
Stayed 2 nights in Feb 2024
Response from Guest Relations Bahia Principe Grand Cayacoa on 2024/2/28
Dear Mrs. Pamela Thank you for sharing the review of your stay with us. Regarding your suggestions, we would like to inform you that we have forwarded your comments to the heads of the departments involved. In this way, we will be able to take the necessary measures to meet the expectations of our guests.Please receive our sincere apologies for any inconvenience you may have experienced. Kind regards,

6/10 Okay

Diosdado Soto

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
A lot of potential, but they need to invest in training, charge more and return to all inclusive concept
Stayed 3 nights in Feb 2024
Response from Guest Relations Bahia Principe Grand Cayacoa on 2024/2/28
Dear Mr. Soto Thank you for choosing us as your vacation destination Regarding your suggestions, we would like to inform you that we have forwarded your comments to the heads of the departments involved. In this way, we will be able to take the necessary measures to meet the expectations of our guests.Thank you for visiting us

10/10 Excellent

Jhojany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly it was great. People were nice. Food was great.
Stayed 3 nights in Feb 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/2/21
Dear Mrs. Jhojany We want to thank you for choosing us as your vacation destination, as well as for taking the time to share your review of your stay with us. We also thank you for your comments and impressions about the pleasant experience you had during your stay at our hotel.Best regards

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous location and beautiful hotel. Staff are excellent and the beach is very nice. Pool is excellent. Food is OK...but what you would expect @ an All Inclusive so no complaints. Very reasonable price too. Not much to do at the hotel and the excursions are OK...whale watching, beaches, buggies etc. If you want peace and quiet it is a great choice.
Stayed 2 nights in Feb 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/2/21
Dear Mr. Simon We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel.We hope to have the opportunity to welcome you again. Kind regards

6/10 Okay

Swinzle

Disliked: Amenities
Stayed 2 nights in Feb 2024

6/10 Okay

Tracey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The service received from Rosa was terrible, I had to call Expedia to get assistance with computer charger I left in my room.
Stayed 6 nights in Feb 2024
Response from Guest Relations Bahia Principe Grand Samana on 2024/2/21
Dear Mrs. Tracey Regarding the assistance received, we offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be forwarded to the department involved so that corrective measures can be taken to avoid these types of incidents with future guests.On the other hand, we are glad to hear that you have received your charger.Kind regards

10/10 Excellent

Sean Gregory, Julian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views, cleanliness, helpful staff and decent gym for the Caribbean
Stayed 7 nights in Feb 2024
Response from Annie Rijo on 2024/2/12
Dear Mr. Grerory We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We look forward to welcoming you again at Bahia Principe Grand Cayacoa. Kind regards

4/10 Poor

JOSE

Traveled with partner
Ocean views from the balcony but i need to pay for lunch apart of the price that itnis a ripped off.
Stayed 5 nights in Jan 2024
Response from Annie Rijo on 2024/2/8
Dear Mr. Jose Thank you for choosing us as your vacation destination, as well as for having shared the review of your stay with us, we are glad that you liked the magnificent view from the balcony of the room we have chosen for you. On the other hand, we regret that our new modality has not exceeded your expectations, we would like to inform you that we will take your comments into account for the improvement of our services. We hope to have the opportunity to welcome you again. Kind regards

6/10 Okay

Tara Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Jan 2024

8/10 Good

Manuel, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff, Mainly Hiandra, Alejandro, Jose, Elianna, the cute little bartender that made sure we got booked properly for our lobster supper and Rosa ( she saved me from a near meltdown when I arrived late the first night and she told me Expedia had cancelled my reservation) she was calm cool, collected and kind the entire time! I knew she really cared. I also have to give major props to Hiandra who has superior customer care skills and also made sure I was always were taken care of and on more than one occasion made a real difference in my stay. My only complaint is that I thought the resort was all inclusive and it was not as advertised on Expedia, the entertainment was amazing three years ago and it was very much lacking! I love the resort and find it quite homely!
Stayed 6 nights in Jan 2024
Response from Annie Rijo on 2024/2/1
Dear Mrs. Angela We want to thank you for choosing us as your vacation destination, as well as for taking the time to share your review of your stay with us. Likewise, we thank you for your comments and impressions about the attention received by our staff, especially Hinadra and Jose, we are glad you had a memorable experience in our hotel. We offer our sincere apologies for any misunderstanding that occurred during your stay.We hope to have the opportunity to welcome you again at Bahia Principe Grand Samana.Always at your disposal,

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time!
Stayed 4 nights in Jan 2024
Response from Annie Rijo on 2024/1/31
Dear Mr. Christopher We're thrilled to hear that you had a wonderful time! Your positive feedback is truly appreciated. We strive to create memorable experiences for our guests, and it's rewarding to know that we succeeded during your stay.We look forward to welcoming you back in Bahia Principe Grand Samana

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are amazing! Very detailed. The manager Hiandra was extremely helpful and informative with our stay. The hotel is beautiful and the view from our balcony was breathtaking and therapeutic. The room was clean and spacious, but unfortunately the bed was very uncomfortable, it was hard to sleep. Food was ok, the days we we were there the resort was NOT all inclusive, which is probably why the selection of food was limited and not so fresh. Also no ice cream was ever offered but I have to say the cappuccino was the best there. Fernado the bartender was attentive and made delicious drinks. Iam looking forward to coming back again.
Stayed 3 nights in Jan 2024
Response from Annie Rijo on 2024/1/31
Dear Mrs. Marjorie We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay in our hotel. Likewise, we offer you our most sincere apologies for any inconvenience you may have experienced during your stay.We look forward to welcoming you again in our wonderful Caribbean paradise, our Bahia Principe Grand Samana.Always at your disposal,Cordially

10/10 Excellent

Josefina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was wonderful, specially Hiandra at the reception desk. My friend had a birthday and she went above and beyond in order to make the oca ion very special.
Stayed 2 nights in Jan 2024
Response from Annie Rijo on 2024/1/31
Dear Mrs. Josefina Thank you for sharing your positive experience! We're delighted to hear that our staff, especially Hiandra at the reception desk, made your friend's birthday special. Providing exceptional service and creating memorable moments for our guests is our top priority.We hope to welcome you and your friend back for more special moments in the future.Kind regards

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel amazing views
Stayed 2 nights in Jan 2024
Response from Annie Rijo on 2024/1/31
Dear Mr. Anthony Thank you for sharing your review of your stay with us, about the wonderful views of our facilities.We look forward to welcoming you and your friend back for more special moments in the future.Kind regards

10/10 Excellent

Linden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff is warm and very attentive. The views are amazing, there are so many places to relax in utter luxury. The breakfast buffet is the best I’ve ever had (and I’ve had quite a few). If you’re looking for a treat, this is it.
Stayed 1 night in Jan 2024
Response from Annie Rijo on 2024/1/31
Dear Linden We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel, we are glad that you enjoyed the fascinating views that our facilities have to offer.We look forward to welcoming you again at our hotel Bahia Principe Grand Samana.Always at your disposal,

10/10 Excellent

danilo de la

Stayed 2 nights in Jan 2024

10/10 Excellent

Susana

Stayed 1 night in Jan 2024

8/10 Good

Milia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Gracia

The buffets was great and the bar service
I love my stay at the hôtel
Stayed 2 nights in Jan 2024
Response from Annie Rijo on 2024/1/9
Dear Mrs. Gracia Thank you for choosing us as your vacation destination and share with us the moments and how delighted you have been with our cuisine and services of our buffet, for us it has been a great pleasure to assist you. Best regards

2/10 Terrible

Candice Melissa

Stayed 4 nights in Dec 2023

2/10 Terrible

William

Stayed 7 nights in Dec 2023

8/10 Good

judith

Stayed 4 nights in Dec 2023

10/10 Excellent

Bryan

Stayed 4 nights in Dec 2023

8/10 Good

Stephanie, Taunton

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ,quiet for older crowd. Service wasnt as good as it couldve been because staff wasnt asking if you wanted drinks for example for breakfast and dinner sometimes we werent asked if we wanted smoothies or cocktails etc.
Stayed 4 nights in Dec 2023
Response from Annie Rijo on 2024/1/1
Dear Mrs. Stephanie Thank you for choosing us as your vacation destination, as well as for your comments about the peace and tranquility of our facility. We also offer our sincere apologies for any inconvenience you may have experienced during your stay. On the other hand, we would like to inform you that we have forwarded your comments to the departments involved in order to take measures for improvement. Thank you again for your comments. We hope to have the opportunity to welcome you again in our facilities.

10/10 Excellent

Ivona, Maitland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. Views are spectacular from every angle. The staff tried their best to go above and beyond to make you comfortable. Spa services are worth every penny. The ocean view with sunsets every night were my favorite. I definitely got my relaxation I needed there. No big crowds and no laud noises. Serenity.
Stayed 7 nights in Dec 2023
Response from Annie Rijo on 2024/1/4
Dear Mrs. IvonaThank you for sharing your review of your stay with us, as well as your appreciated comments about how beautiful our hotel is, with spectacular views at all angles, the quality, service and effort made by our staff, especially the Spa team, we are glad you were able to relax and fully enjoy your vacation. Best regards

10/10 Excellent

Gregory, ozone park

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent place for rest and stay the staff is very friendly, delicious food cozy rooms also a wonderful pool and beach, there are many activities available to do as well at samana, I'm recommend the property and will go back.
Stayed 2 nights in Dec 2023
Response from Annie Rijo on 2023/12/23
Dear Mr. Gregory Thank you for sharing your wonderful review of the stay you had with us, for your comments about the friendliness of our staff, delicious food, cozy room, wonderful beach, pool. We are glad you had a memorable stay. We hope to have the opportunity to welcome you again. Kind regards

4/10 Poor

Beata

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This is not all inclusive resort, definitely I overpaid for this trip and hotel. Food not good. My stay for those few day definitely not worth money I paid for it.
Stayed 5 nights in Dec 2023
Response from Annie Rijo on 2023/12/20
Dear Mrs. Beata Thank you for sharing your review of your stay with us, we offer our sincerest apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention to avoid these types of incidents with future guests.We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve.Kind regards and best regards.

10/10 Excellent

Francheska

Stayed 2 nights in Dec 2023

2/10 Terrible

Angela

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Interiors was very nice
Stayed 3 nights in Dec 2023
Response from Annie Rijo on 2023/12/20
Dear Mrs. Angela Thank you for sharing your review of your stay with us, we are glad it was a good experience, but most of all that you liked our interior decor. We hope to have the opportunity to welcome you again.