SM City Baguio Tours

I’m writing this review on behalf of my mom, who recently stayed at the hotel. Overall, she had a very pleasant experience, but what stood out most was the exceptional service and genuine care from the staff. A special thank you to Madeline, who was incredibly kind, professional, patient, and helpful. My mom experienced some issues with her accommodations, and Madeline personally took the time to listen, understand her concerns, and make sure everything was resolved. She went above and beyond, and her compassion and genuine concern made such a difference in my mom’s stay. Madeline is truly an asset to the hotel and deserves special recognition. I’d also like to recognize Karen, the restaurant supervisor, who was extremely friendly, attentive, and thoughtful toward my mom. She made sure my mom was comfortable and well taken care of, and her warm personality made dining there an even more enjoyable experience. A special mention also goes to the young lady from housekeeping who regularly took care of my mom. I unfortunately don’t know her name, but she was always friendly, kind, and ready to help. She would even personally check in and ask if my mom needed anything. That extra thoughtfulness made my mom feel genuinely cared for. The doorman was also very friendly and welcoming. The only downside was that the air-conditioning units are quite old and could benefit from an upgrade. Aside from that, my mom had a wonderful stay and would definitely consider returning.

It was very clean