Find hotels near Runnymede, Staines from NT$2,194

"No longer a luxury hotel, but always conv"

"Was ok for the money, staff very nice and helpful. Sofa bed that was for the children was very uncomfortable. "

"Charged twice for parking. Building and room in particular very tired and in need of renovation for the price they charge. Waiter messed up our breakfast both days. We stayed in room 45 which a separate building which was off the carpark beside the main building. There were flood lights for the carpark which were on a timer that didn’t switch off till after 10.30pm with very poor window coverings we all struggled to get to sleep. All in all worst hotel we’ve stayed at in many years. "

"There was no breakfast."

"Very clean, friendly, great value."

"Everything was nice, comfortable and clean. Staff was friendly but it's about 45min to an hour to London."

"Parking easy & a lot of spaces. Kingsize bed & bedding very comfy. Clean & in relatively good decor aside from water stains on ceiling in bedroom area. Good facilities - iron & ironing board, a long mirror as well as table one, a safe, a fridge & a hairdryer. Bathroom compact but clean & well thought out with a bath & powerful overhead shower. Grout immaculate. Toiletries from the White company. Towels white & in good condition. I liked the references to Henry VIII & Anne Boleyn in the bedroom & bar area downstairs. & the bar area looked very welcoming. Breakfast quite basic, but plentiful & perculated coffee was nice. However our omelettes were overcooked, my husband got cheese & tomato instead of tomato & onion which he asked for & the toast was a bit burnt. Unfortunately it was just lack of general maintenance & the breakfast that let it down. E.G. The room was very cold. It was not until morning that we noticed that the main window by the bed doesn't shut completely as no clip for the latch on the handle to lock into! 2 of the lamps in the bedroom didn't work so had to ask for new lightbulbs. When I asked for new bulbs, the staff member had to come and test them himself before he would believe me! Mirror in the bathroom was meant to light but didn't work. Aforementioned water stains on ceiling. Blind on small window broken & Blind on ceiling window damaged so couldn't open. Only 2 sachets of coffee and 3 teabags. If all resolved, I would have scored higher."

"They hotel had double booked and we were turned away. No room. As two elderly travellers I was appalled to have to drive straight back home 100 miles in the evening. Staff just said they couldn't help"

"Terrible customer service, property is nice, upper management customer service is poor "