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Reviews of Hotel Museum

3 out of 5
Hotel Museum
Via Tunisi 8, Rome

Reviews

8.8

Excellent

Rating 10 - Excellent. 262 out of 515 reviews" "
Rating 8 - Good. 179 out of 515 reviews" "
Rating 6 - Okay. 56 out of 515 reviews" "
Rating 4 - Poor. 12 out of 515 reviews" "
Rating 2 - Terrible. 6 out of 515 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Saloni

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great place to stay, very friendly and helpful staff, and great location. Just the rooms are a little small.
Stayed 1 night in Apr 2024
Response from Hotel Museum Staff on 2024/5/1
Dear Shah,thank you vey much for your review. Customer satisfaction is ours, compliments reward our efforts. When booking, we offer different types of rooms: Standard, Classic, Deluxe and Suite. Based on the price you get a higher quality. You booked a Classic room, smaller room with the lowest prices, as can be seen from the photos and description which exactly reflect the type of room; we encourage you to try our Deluxe or Suite rooms the next time you visit Rome.We hope to see you soon!

8/10 Good

MARIA CANDY

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Museum Staff on 2024/4/30
Dear Maria,thank you vey much for your review. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Samuel

Traveled with group
Friendly services and helpful advises
Stayed 2 nights in Apr 2024
Response from Hotel Museum Staff on 2024/4/29
Dear Samuel,thank you vey much for your review. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Museum Staff on 2024/4/15
Dear Lisa,thank you vey much for your review. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

JEANNINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location near the Vatican. Our tour meeting point was across from the hotel entrance which very convenient. Updated rooms were nice. Breakfast was alright but there are many restaurants you could eat at. Front desk staff was very friendly and helpful. Bottled water for purchase at the front desk was nice.
Stayed 2 nights in Mar 2024
Response from Hotel Museum Staff on 2024/3/25
Dear Jeannine,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities
The room was good, but don’t have power next to the beds.
Stayed 1 night in Feb 2024
Response from Hotel Museum Staff on 2024/3/7
Dear Rafael, Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Nelson

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful, the breakfast ends to early but there’s a lot of options around the hotel. The distance to the Vatican is super short. We enjoy the area.
Stayed 3 nights in Feb 2024
Response from Hotel Museum Staff on 2024/3/4
Dear Nelson,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

6/10 Okay

Thai

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Museum Staff on 2024/3/4
Dear Thai, Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Rafael A

Traveled with partner
Excelente. Lo recomiendo. Bien ubicado.
Stayed 3 nights in Feb 2024
Response from Hotel Museum Staff on 2024/2/26
Dear Rafael,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Response from Hotel Museum Staff on 2024/2/21
Dear Saul,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

6/10 Okay

Emilie

Traveled with partner
Liked: Cleanliness, staff & service
No kettle, no hot water, the dining area closes after breakfast. Room is not sound proof so you can hear the footsteps and the noise next door. Bathroom needs remodeling.
Stayed 2 nights in Feb 2024
Response from Hotel Museum Staff on 2024/2/20
Dear Emilie, thank you for taking the time to review your stay with us, however we see that the score given is low and we regret that we were not able to provide the expected experience. As for the kettle and hot water, you could ask at the reception and we would give it to you from the bar.The hotel does not have a dining room but only a breakfast room open in the morning.We are sorry that you were not satisfied with the room, we always recommend reporting any problems or complaints during your stay so we can find a solution immediately. Your feedback will be helpful for improve!In any case we hope you took away some good memories of our beautiful city.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Vatican. The staff at the front desk were excellent.
Stayed 2 nights in Feb 2024
Response from Hotel Museum Staff on 2024/2/20
Dear Donna,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Rafael A

El area es muy buena y tranquila. Cerca del Vaticano y accesible por bus. Excelente trato. Muy buen hotel.
Stayed 2 nights in Feb 2024
Response from Hotel Museum Staff on 2024/2/16
Dear Rafael,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Donnabelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly man and woman checked us in the morning. Felt really welcomed and happy to visit Rome again. The hotel is located just on the side of the Vatican Museum. Very nice area to walk, shop, drink, eat. Love their suite, big and you'll have your own cute little veranda in the back. Bathroom is clean and modern. I will stay here again if ever I come back to Rome for the 3rd time.
Stayed 1 night in Jan 2024
Response from Hotel Museum Staff on 2024/2/2
Dear Donnabelle,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Willa, Carey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended.
Stayed 4 nights in Jan 2024
Response from Hotel Museum Staff on 2024/1/31
Dear Willa,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Fintan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Museum staff on 2024/1/27
Dear Fintan, Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Brian Eduard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So well located, clean, efficient good service
Stayed 3 nights in Jan 2024
Response from Hotel Museum Staff on 2024/1/20
Dear Brian,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Facundo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel que tiene la relación justa entre precio y calidad Excelente ubicación y muy amables El desayuno no es lo que aparece en las fotos.
Stayed 5 nights in Jan 2024
Response from Hotel Museum Staff on 2024/1/15
Dear Facundo,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

Pui Ying

Stayed 2 nights in Jan 2024
Response from Hotel Museum Staff on 2024/1/9
Dear Pui Ying,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Hotel Museum Staff on 2024/1/9
Dear Anna,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

6/10 Okay

Ryuji

Traveled with family
Stayed 6 nights in Dec 2023
Response from Hotel museum Staff on 2024/1/31
Dear Ryuji,thank you for taking the time to review your stay with us, however we see that the score given is low and we regret that we were not able to provide the expected experience. Any suggestions or comments that can help improve our service is welcome. Our staff is always available for any assistance and we hope you'll give us another opportunity to show our hospitality.In any case we hope you took away some good memories of our beautiful city.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Museum Staff on 2024/1/2
Dear Theresa,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

6/10 Okay

Liza

Traveled with family
Liked: Staff & service
Very near most areas
Stayed 5 nights in Dec 2023
Response from Hotel Museum Staff on 2023/12/30
Dear Liza,Thank you for staying with us. Your feedback will be useful for improvement, Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Beverly

Stayed 4 nights in Dec 2023
Response from Hotel Museum Staff on 2023/12/30
Dear Beverly,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Rodelio A Del, Oregon City

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Hotel Museum Staff on 2023/12/26
Dear Rodelio,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Fang

Stayed 1 night in Dec 2023
Response from Hotel Museum Staff on 2023/12/26
Dear FangThank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Jennifer Tse-Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for going to Vatican. Few minutes walk to the subway station. Staffs are very friendly and helpful. Gave me a lot of recommendations on places to visit and dine, thank you!!!
Stayed 2 nights in Dec 2023
Response from Hotel Museum Staff on 2023/12/21
Dear Jennifer,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
The day staff were wonderfull she helpped get us anything we needed Very knowledgeable about the workings of the city
Stayed 3 nights in Dec 2023
Response from Hotel Museum Staff on 2023/12/5
Dear Rob,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

Anatole

Location is only about a block away from the gate of the Vatican museum. Great, if you want to go see it.
Stayed 1 night in Dec 2023
Response from Hotel Museum Staff on 2023/12/5
Dear Anatole, Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Anna Maria

Stayed 3 nights in Nov 2023
Response from Hotel Museum Staff on 2023/12/20
Cara Anna Maria,Grazie per aver soggiornato nel nostro Hotel. La soddisfazione del cliente è la nostra priorità. Speriamo di avervi presto nostri ospiti!

10/10 Excellent

Jorge

Stayed 2 nights in Nov 2023
Response from Hotel Museum Staff on 2023/11/22
Dear Jorge,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

Hamidreza

Stayed 2 nights in Sep 2023
Response from Hotel Museum Staff on 2023/11/20
Dear Hamidreza,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

6/10 Okay

Debble

Traveled with partner
Liked: Staff & service
our room smelt of cat wee. think it was from the drains in bathroom.
Stayed 5 nights in Nov 2023
Response from Hotel Museum Staff on 2023/11/14
Dear Debble,we are sorry if anything went wrong during your stay. You stayed in the hotel for 5 nights and never complained about anything, it would have been enough to advise us at reception and we would certainly have resolved the problem immediately so as not to cause you any further inconvenience. In general, writing vindictive comments after the stay does not solve the problems that may exist during the stay, because no one is perfect. I take this opportunity to invite guests to communicate, as well as judge, for the benefit of everyone.In any case we hope you took away some good memories of our beautiful city.

8/10 Good

jeffrey

Stayed 3 nights in Nov 2023
Response from Hotel Museum Staff on 2023/12/5
Dear Jeffrey,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Teri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good set up for three very close to the Vatican. Had lots of good restaurant options around it. Staff is very very nice and accommodating. Grocery store was very close by hotel has everything you could ever want for a nice day in Rome
Stayed 3 nights in Sep 2023
Response from Hotel Museum Staff on 2023/11/13
Dear Teri,thank you vey much for your review. We are glad that you liked the whole staff, it is really important to us that our guests feel like home. See you next time in Rome!

10/10 Excellent

Yelena, Ankeny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Rome for 2 nights with our teenage daughter. The room was wonderful with a huge balcony right across the street and a flight of stairs from the Vatican museum. Many places to choose from for dinner and easy walk to the subway.
Stayed 2 nights in Oct 2023
Response from Hotel Museum Staff on 2023/11/6
Dear Ylena,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Museum Staff on 2023/11/6
Dear Edna,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

4/10 Poor

CORPORATION

Stayed 2 nights in Oct 2023
Response from Hotel Museum Staff on 2023/10/31
Dear Sung Wook Kim, thank you for taking the time to review your stay with us, however we see that the score awarded is very low and we regret that we were not able to provide the expected experience.We are sorry that something went wrong during your stay, but just let the staff know and we would try to help you; any suggestions or comments that can help improve our service are welcome. I remember well that when we said goodbye, you told us that yours stay had been excellent, we don't understand why you then gave us a bad comment. In any case, we hope you took some fond memories of our beautiful city with you.

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to walk to Vatican. Very clean. Nice room and bathroom. Nice breakfast. Lovely staff.
Stayed 3 nights in Oct 2023
Response from paolo on 2023/10/29
Dear Daniel,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Luzviminda, Pico Rivera

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Hotel Museum Staff on 2023/11/8
Dear Luzviminda,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members were kind and helpful. There were excellent.
Stayed 1 night in Oct 2023
Response from Hotel Museum Staff on 2023/10/25
Dear Daniel,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Mike

Traveled with partner
Liked: Amenities
We loved everything about our stay at the Hotel Museum. We loved the location and the quaint balcony. We would love to come again and stay longer.
Stayed 1 night in Oct 2023
Response from Hotel Museum Staff on 2023/10/25
Dear Mike,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, breakfast okay, nothing special
Stayed 2 nights in Oct 2023
Response from Hotel Museum Staff on 2023/10/24
Dear Jessica, Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Robin

Stayed 1 night in Oct 2023
Response from Hotel Museum Staff on 2023/11/13
Dear Robin,thank you vey much for your review. We are glad that you liked the whole staff, it is really important to us that our guests feel like home. See you next time in Rome!

8/10 Good

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Museum Hotel and loved how close it is to the Vatican. Also walking distance from many restaurants and shops.
Stayed 2 nights in Sep 2023
Response from Hotel Museum Staff on 2023/10/24
Dear Kathryn, Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

John, Wilton Manors

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a good option for the price, nothing fancy but in a great location. The staff are super-helpful and pleasant and speak English. The breakfast option is value-added.
Stayed 1 night in Oct 2023
Response from Hotel Museum Staff on 2023/10/24
Dear John,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

lena

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the Vatican and good food nearby. Staff was very helpful and hotel was clean.
Stayed 3 nights in Oct 2023
Response from Hotel Museum Staff on 2023/10/16
Dear Lena,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice
Very quiet considering it was across the street from the Vatican. Friendly and helpful staff. Would stay again.
Stayed 2 nights in Oct 2023
Response from Hotel Museum Staff on 2023/10/13
Dear Dianna,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

Dan

Stayed 3 nights in Oct 2023
Response from Hotel Museum Staff on 2023/10/13
Dear Dan,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Oct 2023
Response from paolo on 2023/10/10
Thank you for the positive review, we are glad that you enjoyed your staying in Roma with us.Hope to see you in Roma again.Best regards