Our stay at this property was very disappointing. First, we booked a hotel, but were placed in an off-site apartment, which was not clearly disclosed at the time of booking. The apartment was not properly maintained and was completely lacking in basic hospitality services.
During our entire stay, no one came to:
• Take out the trash
• Change the towels
• Replace bed sheets
• Clean the apartment at all
We had to manage everything ourselves, which is unacceptable for a place listed as a hotel. Additionally:
• The bathroom had a strong odor that was never resolved
• The shower water switched from hot to cold constantly—we informed the staff, but no one came to fix it
This was not the experience we expected or paid for. I do not recommend this property, especially for families or groups looking for a comfortable and properly serviced stay.