Love the location with its harming streets with shopping, restaurants and is near the Pantheon. Rooms with bathrooms are updated, spacious and clean. All their apartments are on the 3rd floor in a very old building. We arrived on a Saturday afternoon and Staff wasn’t here but was available via WhatsApp messaging. We had to climb a flight of stairs to get to a very small, old style elevator. Elevator didn’t work for us and we were told it was working that morning and they’d call maintenance to fix it Monday.. We had to walk up another 2 flights of stairs with our luggage. On Monday morning, checkout day, staff was there to help us with luggage and the elevator worked. They said we didn’t know how to work elevator. Elevator is only for luggage.
I would stay here again but will get instructions on how to work the elevator. Also, Ludovica, one of their staff members , have been super helpful. Helped with restaurant recommendations, booked transportation for the 6 of us from the airport to the hotel, then from the hotel to our cruise ship terminal, saving us time and money