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"Real quiet, room was clean, great stay"

"Hot tub has an amazing view. Rooms are a bit small when traveling with a family ( but we didn’t come to Banff to sit in our room) Great staff, beautiful hotel."

"Well-maintained, clean and beautifully decorated place to stay."

"We had the most enjoyable stay at this hotel. We were traveling with another couple and stayed for 3 nights visiting Banff, Lake Louise and the Columbia Icefields during our stay. The staff was so friendly and the lobby was clean and inviting. Rooms were clean and very spacious with a large bathroom and wonderfully hot water and included liquid soap, shampoo, conditioner and lotion. The continental breakfast was decent. We didn’t use the pool but the hot tub was very relaxing after long days of walking and sightseeing. We traveled in mid May before summer rates get higher so the rooms were very affordable. We give this a 5 star review and would definitely recommend this hotel to anyone wanting a beautiful stay in the Banff area. "

"We had to call 3 times to get our room cleaned, when we complained they said they only clean every 3rd day. They should have told us that at check in. We even spoke with the manager. I had to call again for clean towels and coffee. NOT once did they vacuum our room and our trash was over flowing and they finally emptied it the day before we left . We spent 5 nights there and it was the worst experience ever. We talked with the hotel manager and housekeeper manager and your staff is only as good as they are. They don’t care and it shows in the staff"

"good"

"Absolutely stunning suite. The room was super clean, bathrooms and hot tub was spotless! Highly recommend! We will be back!"

"Amazing property to be during any season."

"Kitchen fully equipped, daily housekeeping. Clean towels, sheet. Next to the downtown. Very convenient."