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Reviews of Country Inn & Suites by Radisson, Rock Falls, IL

2.5 out of 5
Country Inn & Suites by Radisson, Rock Falls, IL
2106 First Avenue, Rock Falls, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 215 out of 520 reviews" "
Rating 8 - Good. 172 out of 520 reviews" "
Rating 6 - Okay. 79 out of 520 reviews" "
Rating 4 - Poor. 28 out of 520 reviews" "
Rating 2 - Terrible. 26 out of 520 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

When I started check in the front desk told me pool and breakfast are not available because of their construction. Now I can't get Expedia to give me a refund
Stayed 1 night in May 2024

10/10 Excellent

Lamont, Franklin Grove

Liked: Cleanliness, staff & service
Good value very nice accessible rooms.
Stayed 1 night in May 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lamont, Franklin Grove

Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Ryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Brian

Disliked: Property conditions & facilities
Disappointed.
The refrigerator didn't work and the shower drain was clogged.
Stayed 1 night in Oct 2023

8/10 Good

Akash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

James

Business traveler
Stayed 1 night in Oct 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

PAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities
I’ve stayed at a few Country Inn & Suites. This one is definitely not like the others. The king “suite” that was handicap accessible to was small. Not very handicap accessible. The living room was tiny. Bed was hard. Bathroom door wouldn’t latch. The property was clean. Staff was nice.

8/10 Good

RaeAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Dylan

Stayed 1 night in Oct 2023

8/10 Good

Ward

Traveled with partner
Liked: Cleanliness
Good bed. Clean room. Good breakfast. No coffee at the buffet in the morning one day. Refrigerator in the room had ice build up, There was a 6 inch slash in the stuffed chair arm in our room. Security light switch in the bathroom was out.
Stayed 2 nights in Oct 2023

6/10 Okay

Louise M.

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bath dirty, dusty, furniture in bad shape, ice machine not working, hot tub still not working, Front desk and breakfast lady very efficient. Only two towels and small
Stayed 3 nights in Oct 2023

6/10 Okay

Mark

Liked: Staff & service
It was ok for a night, and for what I paid. Seems like a place that was probably once pretty nice and is going downhill, but I could be wrong.
Stayed 1 night in Oct 2023

8/10 Good

pamela

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a lot of work
This hotel needs some TLC. Pretty run down. No hot water on the last day. Lobby and breakfast area were clean, but rooms and hallways need a lot of updating and cleaning.
Stayed 2 nights in Oct 2023

8/10 Good

Jason

Traveled with family
Liked: Staff & service
The staff was great. The room had some things to desire. The ceiling fan was absolutely caked in dust and dirt. The door was crooked so you could see out to the hallway through the side, so that was interesting, the furniture was stained, and the shower curtain rod looked like a child with a hammer installed it. Other than that, it was an OK stay.
Stayed 1 night in Oct 2023

2/10 Terrible

Lindsey Kate

Stayed 1 night in Sep 2023

8/10 Good

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Diana

Stayed 2 nights in Sep 2023

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean
Stayed 1 night in Sep 2023

6/10 Okay

Rick

Traveled with family and small children
Kinda outdated
Stayed 1 night in Sep 2023

8/10 Good

Jillian, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was comfortable and staff was very pleasant.
Stayed 1 night in Sep 2023

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Property conditions & facilities
The door did not latch well and the AC was very loud
Stayed 2 nights in Sep 2023

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with my stay! All staff was friendly and professional. My room was very clean!! The facility was very clean and you could tell the staff took pride in that. Only downfall was the furniture quite old and seen heavy use. I personally did not mind as the cleanliness really made up for it!!
Stayed 1 night in Sep 2023

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again.
The breakfast was very good.
Stayed 1 night in Sep 2023

10/10 Excellent

Donna, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for our needs
Stayed 2 nights in Aug 2023

10/10 Excellent

Lakshman

Stayed 1 night in Aug 2023

8/10 Good

Bill, Sterling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and the staff was excellent. There was a wedding party staying there that got quite load in the parking lot outside our window that made it difficult to sleep. Also the hot tub was closed. One item that I would like to ask about is the height of the facilities in the lavatory. I’m 6’3” so I’m not a basketball player, but the sink and toilet were extremely low.
Stayed 2 nights in Aug 2023

8/10 Good

Megan

Liked: Cleanliness, property conditions & facilities, room comfort
Service needs improvement but nice room
Our stay was great except check in was crazy slow and the freezer part of the very tiny fridge was unusable thanks to it being iced over. However, a family member had an issue where another couple had a working key for their room and that ended up causing them to miss the wedding ceremony we were there for. The bride and groom also had issues because the hotel double booked the bridal suite!! But the room itself was a step up from most and so was the breakfast. Oh and we were really bummed that the hot tub wasn’t working!
Stayed 1 night in Aug 2023

10/10 Excellent

Dolly, Pecatonica

Stayed 2 nights in Aug 2023

8/10 Good

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a place on the floor where the carpet had been cut out. The room was clean and the breakfast was good.
Stayed 2 nights in Aug 2023

2/10 Terrible

BRIAN

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Room clean but poorly maintained
Not exaggerating, 4 of the 5 lamps in the room either had no bulbs or were broken. Had a coffeemaker but no coffee, sugar etc. Sheer curtains were missing at only window. Very small pillows. Room was very clean and people were nice.
Stayed 1 night in Aug 2023
Response from Customer Care on 2023/8/25
Thank you for posting a review. We appreciate your kind words about the cleanliness of the room as well as the staff service. On the other hand, we are saddened to hear that your stay was less than satisfying due to the condition of the room and its amenities at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.

8/10 Good

Mike

Stayed 1 night in Aug 2023

6/10 Okay

Connie, Ellettsville

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We were pleased to be upgraded to a suite. The biggest issue, there were wires hanging out of the smoke detector in the bedroom but no detector. One was located in the living room area. I’m sure this is against code. Room needed a general good cleaning. Dust bunnies in the fridge cubby and behind the the nightstand. Sheer curtain was ripped. Vents needed to be cleaned. No remote for bedroom TV. This was our 3rd stay in last year and jacuzzi is still out of order in the pool area. We really want to like this property due to needing to make frequent trips to the area. We stayed at a different hotel on our last visit but it was booked this time.
Stayed 2 nights in Aug 2023

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The roof leaked in our room (#303) and there was no hot water in the morning for showers. The overall condition is poor with frayed carpets and no charging stations in the rooms. The spa was closed indefinitely and the pool water was cold. I recommend looking at alternative properties.
Stayed 2 nights in Jul 2023

8/10 Good

Jennifer

Stayed 1 night in Jul 2023

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Stayed 1 night in Jul 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Kristin

Stayed 1 night in Jul 2023

6/10 Okay

Erica

Traveled with family
Liked: Cleanliness, staff & service
The hotel was fine. I was thankful to find a good hotel in that area. Affordable, centralized & easy to find pool, exercise room & breakfast. I loved the hours of breakfast and the pool. (later/earlier than other hotels.) Very accessible. The room was nice and clean. The indoor pool was not very clean when we were there (needed skimming), jaccuzi wasn't working & exercise room was not open. The entrance from the street was odd - I wove through a shady parking lot, like a back alley when I arrived. Still, I would stay there again.
Stayed 1 night in Jul 2023
Response from Customer Care on 2023/7/23
Thank you for writing a review. We do appreciate that you liked the hotel and find it accessible, affordable and centralized along with the fitness center, breakfast, room and pool, but we are even more appreciative of the opportunity to learn where we can make improvements. We apologize for the issue you had regarding the cleanliness of the indoor pool, the availability of the fitness center, the functionality of the hot tub and your concern with the location of the hotel and parking lot at that time. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

8/10 Good

MaKayla

Traveled with partner
Liked: Cleanliness
I liked how organized and put together it was, also how clean the room was
Stayed 2 nights in Jul 2023

10/10 Excellent

Rosemary

Stayed 1 night in Jul 2023