I am writing this review while waiting in line for check-out, and I feel it’s important to share my experience so others can make an informed choice. While the restaurant by the beach attached to the hotel was the only positive aspect—staff there were polite, and the no-outside-alcohol policy is completely reasonable—the rest of the resort falls far short of even basic expectations.
From the front desk to the cleaning staff (if you can even call them that) and everyone in between, the lack of customer service is noticeable. Guests are made to feel unwelcome, uncomfortable, and are hit with unnecessary fees at every turn. The shuttles are inconsistent, and after a discussion with the manager about it, staff sent what they called “cleaners” to my room—a woman accompanied by a man not in uniform—who entered without asking and began taking photos of the entire room under the pretense that our phone wasn’t working. We never complained about a phone, nor even knew one was there. This felt invasive and unprofessional.
While this resort may look nice online, the reality of the experience left a lot to be desired. If you’re visiting the area, there are other options that offer a better balance of service, value, and professionalism. I would recommend looking at the Kimpton or Henry Morgan resorts—they are often more affordable and consistently provide the level of hospitality you would expect on vacation.