Property grounds

Reviews of The Old England Manor

4.5 out of 5
The Old England Manor
No.20-3, Shouting Ln, Ren'ai, Nantou County

Reviews

9.6

Exceptional

Rating 10 - Excellent. 182 out of 228 reviews" "
Rating 8 - Good. 35 out of 228 reviews" "
Rating 6 - Okay. 8 out of 228 reviews" "
Rating 4 - Poor. 1 out of 228 reviews" "
Rating 2 - Terrible. 2 out of 228 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just wow. One of the best experiences.
I’m glad I listened to most of the reviews for this place. We came for the sheep farm, but in the end this manor made the stay worth the scary drive from Hualien. From the beginning, they made us feel like special guests. The valet driver understood my hesitation to park my rental car in these small tight spaces and asked if he can take over and then he parked the car with so much ease. Then we were directed to the lobby where our hostess explained to us about our stay while another hostess served us warm tea and biscuits. I mentioned how we were very early for our check in and they said it wasnt a problem and our room was already available. Then the hostess showed us around the premises and our room. Explained all the various activities and times they are available. I was a bit hesitate to stay here for the pictures dont do the actual place justice. Also the price seemed a bit high, but the reviews kept mentioning how it was worth it and they were right. We have paid more in other places of the world for far less then what we received here. Some say this was a b&b because it only has 19 rooms. It felt more like a mini luxury hotel with a b&b atmosphere only because it was like 3 homes on one large lot. I recommend this place 100%. Its definetly one of our top 5 hotels and the food, the service, the Madriga Suite we stayed in was all excellent. Taiwan isnt a tipping country, but I tipped everyone. The service was just that good.
Stayed 1 night in Nov 2019
Response from Front Office Alpha. on 2019/12/6
We are glad that you enjoyed your stay. Thanks for the feedback. We are looking forward to seeing you again.

8/10 Good

Elsie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from 客務專員 Lance on 2019/6/13
親愛的貴賓您好,感謝您的住宿點評,期待您再次的蒞臨。

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, delicious food, nice view
Stayed 1 night in Apr 2019
Response from 客務專員 Lance on 2019/4/16
Thank you for your commend. Welcome to come our manor again.

10/10 Excellent

Man Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from 客務專員Lance on 2019/5/3
親愛的貴賓您好,感謝您提供的點評,希望下次仍有機會為您服務。

10/10 Excellent

Kai Wah Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from 服務專員anna on 2019/1/20
親愛的貴賓您好 非常感謝您抽空給予高評價點評 真心期待您有機會能再抽空回來入住 感受清境四季不同的季節變化唷 再次感謝您的點評~ 老英格蘭莊園anna

10/10 Excellent

ling ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from 服務專員anna on 2019/1/1
Dear LINGLING 感謝您抽空給予高評價~ 期望很快能下次的見面唷!! 老英格蘭感謝您

8/10 Good

Verified traveler

Stayed 1 night in Nov 2018
Response from 客務專員 CINDY on 2018/12/5
親愛的貴賓您好,很榮幸您對這次住宿感到愉快,有機會可以來體驗老英格蘭不同季節的變化,歡迎下次再次拜訪並留下嶄新的美好回憶。 祝 順心 客務專員 CINDY

6/10 Okay

AH HENG

Liked: Cleanliness, staff & service
Nee
Breakfast selection is too less and not served hot
Stayed 1 night in May 2018
Response from 服務專員ling on 2018/6/1
Thank you for your opinion. We improve our menu and certainly take every customer's advice seriously. Please welcome again and see our improvement. Best Regards, LING

10/10 Excellent

LI JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Patricia on 2017/12/25
感謝您的評分. 老英格蘭莊園 櫃台 Tina Tseng

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly memorable experience, worth the money spent
This hotel is not new but very well kept. The ambience and both interior and exterior decors are special and unique. Simply stunning and amazingly gorgeous. Service is excellent and the daily musical appreciation activity is a must-go. No words can describe the unforgettable experience staying in this great hotel.
Stayed 1 night in Dec 2017
Response from Patricia on 2017/12/20
Thank you very much. We are glad that you enjoyed the stay in our manor. Hope to see you again. ^ ^ The Old England Manor Tina Tseng

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Great service! The staff were friendly and did their best to ensure we were comfortable throughout our stay!
Stayed 1 night in Jun 2017
Response from Patricia on 2017/6/28
Thank you sharing this wonderful review with us,We look forward to welcoming you back in the future. Yours sincerely Patricia Huang Front Office Captain

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience to stay at this hotel
wonderful experience to stay at this hotel and really
Response from Patricia Huang Front Office Captain on 2017/5/15
Thank You sharing wonderful experience with us.We look forward to welcoming you again for another great stay. Yours sincerely Patricia Huang Front Office Captain

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt very welcomed by hotel staffs
Hotel staffs are very friendly and polite
Response from Patricia on 2017/4/1
Dear Lily Thank you for your review. Hope see you back again soon. The Old England Front Office Patricia

10/10 Excellent

tiffany, LOS ANGELES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staffs with excellent services. fantastic views with English Tudor decoration inside out. one of of kind hotel in Taiwn
Response from 大廳經理 施文琦 on 2017/3/10
Dear customer: Thank you for sharing comments.We appreciate you choose our hotel for your journey.It’s happy to see you love our service.hope can see you next time. Best regards TOE FO Owen

10/10 Excellent

Lam, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is expensive but worth the $$! Service is excellent. Hotel is beautiful. They were very accommodating to our request. They responded to my emails pretty promptly before my stay with them. If I go back to Cingjing, we'll stay there again.
Response from Patricia on 2016/2/27
Dear Lam, Thanks for your comments. We're very glad to take your trip well. Wish you enjoy your stay. Experienced our service. Hope could see you soon. FO Jeffrey

10/10 Excellent

HS, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unique experience. ........... Great view and ambience
Response from Anna on 2016/3/4
Thank you for your comment, We are very welcome to see you soon in The Old England. The Old England Manor Anna Wang

10/10 Excellent

Lee Ling, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Manor in CingJing
Beautiful manor near CingJing grassland. Get the breakfast and dinner package at NT1500, the courses at dinner was really delighting. Catch the nightly musical for free with drinks, good music sharing and excellent sound system. Overall pricey but enjoyable.
Response from Patricia on 2015/10/2
Thanks for your compliment. We will do our best for guests. See you. The Old England Manor FO Maru Wang

10/10 Excellent

Freda, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A luxury yet comfortable hotel in tai Chung. Everyone with good audio system and comfortable bed
Response from Patricia on 2015/11/7
It's wonderful to read your excellent review. Hope see you back again soon. Best Regards

10/10 Excellent

Pui Ying, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
We stayed two nights at The Old England Manor as a birthday celebration. The hotel surprised us with a birthday cake and free red wine. Service was excellent, as was the hotel environment. Our room was very spacious and we enjoyed the hotel amenities, dinner and evening concert very much. We definitely recommend this hotel!
Response from Patricia on 2015/9/26
It's wonderful to read your excellent review. We are so happy to know that you enjoyed . We sincerely look forward to having your return soon. Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good room with and awesome feel.
Response from Patricia on 2015/9/12
Great thanks for your compliment ‧Hope see you back again soon. Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Very good n beautiful place, enjoyable n relax visit! The breakfast was fresh and good taste I've ever experienced.
Response from Patricia on 2015/9/26
It's wonderful to read your excellent review. We are so happy to know that you enjoyed melal . Hope see you back again soon. Best Regards

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Staff & service
A lovely and nice English-themed hotel
The building was nice and its surrouding offered an awesome view of the scenery, overlooking mountains, lake, greenery and even clouds in the clear blue sky. The feeling was awesome and great. Though it was quite sunny and warm day, with the cooling winds, it was soothing and refreshing. Upon entering the garden compound, we were impressed with the lovely English architectural designed hotel and its affiliated buildings. The first feeling was whether was I in English!!! (it somehow brought back my fond memories of my visit to English earlier in June this year). I was puzzled how come such a nice structure could be found in Taichung at 1700m mountain area above sea-level. Unfortunately the hotel service needs improvement on special request with front desk "James" in celebrating my mother in-law birthday but hotel failed to accommodate and had forgotten. Well it's okay but we had a infant baby joining the stay and was offered if we need a baby tub and apparently again they had forgotten so therefore i think their customer service can be improved and not to treat guest like a business transaction without putting some thought to their stay & accommodation.
Response from Patricia on 2015/8/15
Thank you for staying in The Old England sharing this valuable review with us. It is indeed a pity that the experience didn’t meet your expectation during your stay. Your valuable comment has already conveyed to the concerned departments for immediate improvement.We appreciate your feedback that gave us an opportunity to become better. Look forward to having your back in the near future to see our improvement.

10/10 Excellent

SHU FEN

Stayed 1 night in Dec 2023

10/10 Excellent

KUN-MING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

KUAN-YI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
服務親切周全、餐點優質豐富、放鬆身心的好住宿
Stayed 1 night in Jun 2023

10/10 Excellent

wanyi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
非常特别的住宿体验,房里的音响特别棒,每一个房间也有特色,晚上的音乐厅里的音乐会也超棒的,只有一个不好,就是餐饮太难吃了,特别是汤,非常难吃。
Stayed 1 night in May 2023

10/10 Excellent

SHU FEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
品質優良
Stayed 1 night in May 2023

10/10 Excellent

TSENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

YU WEI

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid the premium to enjoy the two story corner unit, the high fidelity stereo systems, and red wine. Nice view from the balcony!
Stayed 2 nights in Feb 2021
Response from 大廳經理 歐文 on 2021/2/19
We are glad that you enjoyed stay and thanks for this review. Hope to see you again!:)

10/10 Excellent

HO-CHANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得體驗的住宿經驗
Stayed 1 night in Dec 2020
Response from 老英格蘭莊園大廳經理 歐文 on 2021/1/7
非常感謝您抽空給予服務人員的肯定 ,謝謝您喜歡我們相關住宿的安排,歡迎您有機會再度光臨,體驗清境四季之美, 期待與您下次見面 老英格蘭莊園大廳經理 歐文

6/10 Okay

Jui Hsiao

Traveled with family
Liked: Cleanliness, staff & service
有特色
蠻漂亮有特色的飯店。不過這次家庭旅遊是經過很多地方的行程,所以行李不少,但這飯店沒有電梯從停車場到房間很多階梯很不方便。加上飯店館內一直繞路覺得很複雜也麻煩。
Stayed 2 nights in Dec 2020
Response from 老英格蘭莊園大廳經理 歐文 on 2020/12/25
非常感謝您抽空給予莊園古堡風格的推薦 ,有關無電梯及階梯的設計,莊園有配置提供行李協助的服務,期待下次入住時能提供您更好的度假感受!! 老英格蘭莊園大廳經理 歐文

10/10 Excellent

Fuming

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from 老英格蘭莊園大廳經理 歐文 on 2020/11/19
非常感謝您抽空給予莊園肯定評價, 歡迎您有機會再度光臨,體驗清境四季之美, 期待與您下次見面

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from 大廳經理 歐文 on 2020/11/19
感謝您提供的寶貴意見,期待您的再次蒞臨,體驗高山清新空氣的度假感受。祝您 一切順心

10/10 Excellent

Chun Shan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務親切,環境優美。 浴室設備比較老舊,其他都很完美!
Stayed 1 night in Oct 2020
Response from 大廳經理 on 2020/10/22
非常感謝您抽空給予莊園肯定評價, 歡迎您有機會再度光臨,體驗清境四季之美, 期待與您下次見面 老英格蘭莊園服務專員 歐文

10/10 Excellent

Sophia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
令人驚艷的旅遊經驗
貼心的服務、非常有特色的建築且用心維護、在各様細節寵著來賓👍
Stayed 2 nights in Jun 2020

10/10 Excellent

Chih Hsiung

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體評價
舒適良好,會再次前往!
Stayed 1 night in Jun 2020
Response from 大廳經理 on 2020/7/10
感謝您給莊園的肯定,莊園四季都有不同的風韻,也提供五種不同的房型選擇,期待再次與您山上見。 服務專員owen

8/10 Good

yung tsung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from 大廳經理 on 2020/7/3
感謝您對莊園的評論,期待能了解您對莊園確切的意見,方便來mail信件owen@theoldengland.com,作為再提升的參考,並歡迎再次蒞臨,體驗清境山嵐間的悠閒! 老英格蘭莊園 櫃台專員owen

10/10 Excellent

SHIH-CHIEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 大廳經理 on 2020/6/18
感謝您對莊園的肯定,期待您再次蒞臨體驗清境山嵐間的悠閒!!老英格蘭莊園 大廳經理owen

10/10 Excellent

Chen Jiang

Stayed 1 night in May 2020

10/10 Excellent

YU-CHING

Stayed 1 night in May 2020
Response from 老英格蘭莊園 櫃台專員Joan on 2020/5/29
您好:非常感謝您給莊園極高的評分,您的肯定是莊園最大的動力,衷心期盼您再次的蒞臨。

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
一進入莊園彷彿置身在歐洲,房間裝潢設備非常好,服務人員非常親切,講解仔細,還有音樂饗宴,未來入住清境,老英格蘭仍為入住首選。
Stayed 1 night in Apr 2020
Response from 服務專員 Alpha. on 2020/4/19
感謝您對莊園的喜愛,邀請您下次入住體驗不同的房型,期待您再次蒞臨。

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2020
Response from 大廳經理 on 2020/3/18
謝謝您的相關意見,期待您來訊049-2801808施經理,告知我們需改善的項目,並期待立即改善!!更提升相關服務流程,給客人更好的度假感覺!! owen

10/10 Excellent

Chia-ju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from 服務專員 Maru Wang on 2020/2/5
謝謝您的滿分評價,以及對於莊園的認同與肯定,也期待您下次跟親朋好友造訪清境,能夠再次光臨享受莊園的一切,一起感受悠閒慢活的古堡氛圍

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 服務專員 Maru Wang on 2020/1/31
首先感謝您入住老英格蘭,並抽出時間發表評價 我們將會秉持為客人提供更好的入住經驗為宗旨,努力為客人服務 再次感謝閣下的蒞臨並期盼您再次入住,感受更好的入住體驗

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from 服務專員 Maru Wang on 2020/1/26
非常感謝您喜愛我們為您的安排,莊園致力於提供貴賓更好的體驗及服務,期待下次再與您山上見~ 老英格蘭莊園 櫃檯服務專員 Maru Wang

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 老英格蘭櫃台 Maru Wang on 2020/1/11
謝謝您的評論以及對莊園的喜愛,莊園除了有不同的房型可以體驗,清境的四季也有不同的美景,期盼您再次來體驗莊園與清境之美

10/10 Excellent

Chihhsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from 服務專員 Maru Wang on 2020/1/29
感謝您選擇入住老英格蘭莊園,我們會繼續秉承為客人提供超乎期待服務的入住經驗為宗旨,努力為客人服務 再次感謝閣下的蒞臨並衷心期盼您下次的蒞臨

6/10 Okay

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2019
Response from 服務專員 David on 2019/12/26
您好,感謝您的點評,若有任何改善的建議,歡迎來信,謝謝。