One of the front staff ladies was great, the rest showed no customer service. The room a/c wasnt working and was extremely humid/muggy, maintenace reset it and it gave out after 10-15 minutes was then given an old dusty fan, parking was not the greatest, pool was extremely packed, exterior garbages were all full the whole time, no areas for pets to go washroom, requested an extra pillow and didnt show up, lastly we requested an early check-in days before and were told to ask on the day of in which we did and was told they should be able to accomodate, waited in lobby from 1:40pm until 3:30pm which then we had to leave as we had birthday arrangements to get to. Was def not the greatest experience and will not stay here again and also not recommend to anyone. No type of compensation offered either.