Ratcliff Lake Tours

No elevator and small room

The check in staff and those that served breakfast and helped with storing luggage were great. The breakfast itself was good but maybe not worth the extra fee. Location was great! Easy walk to time square and a bunch of other nearby sites and subways. However, The elevators were not working properly on the night before check out and the morning of check out. We ended up walking from the 15 to the 28th floor to avoid a huge line up and then walking the entire 28 floors down in the morning. No communication was sent out, lots of questions but none of the staff seemed to be prepared to handle the situation. Understand that sometimes things are unavoidable but multiple elevators were down and there was no coordination.