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Reviews of Town House Motel

2 out of 5
Town House Motel
210 St. Joseph Street, Rapid City, SD

Reviews

7.2

Good

Rating 10 - Excellent. 114 out of 517 reviews" "
Rating 8 - Good. 197 out of 517 reviews" "
Rating 6 - Okay. 120 out of 517 reviews" "
Rating 4 - Poor. 48 out of 517 reviews" "
Rating 2 - Terrible. 38 out of 517 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zeke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Front desk was really helpful. Thanks cassandra
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Traveled with family
Great service from Cassandra
Stayed 1 night in May 2024

8/10 Good

Edward

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The staff was great! The bed awful with ridges and bumps.
Stayed 1 night in Oct 2023

2/10 Terrible

Iran

Traveled with family and small children
Disliked: Property conditions & facilities
Did not clean our room at all
Stayed 5 nights in Sep 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great cheap option to stay at in Rapid City, still in walking distance to downtown. Clean rooms, staff was friendly, I had no issues.
Stayed 2 nights in Oct 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Elyssa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t sleep the greatest due to the train going by and some one yelling out side our room, otherwise it was great
Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Stayed 4 nights in Sep 2022

8/10 Good

Jean

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Gets the job done in terms of a place to shower and sleep. No real complaints apart from maybe in a sketchier part of town
Stayed 1 night in Sep 2022

4/10 Poor

Janice

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows and beds were comfortable but that was it. Room smelled, bedspread smelled, no place to put clothes except a closet that had a playpen in and it smelled. Limited outlets, small TV on the side of the room. Pounding during the night by the people in the room above us. Very expensive for what we got. Pictures on the website were misleading. Check was 3:00 and we got there at 20 to 3:00. Clerk made us wait until 3:00 while she sat behind the desk doing nothing. Lobby was not clean. Definitely not recommended!
Stayed 2 nights in Sep 2022

8/10 Good

Vivian

Liked: Cleanliness
Clean motel
The motel is clean. Good for overnight stay only.
Stayed 1 night in Sep 2022

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to sight seeing
Stayed 3 nights in Sep 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs. Overall feeling of dirty.
Stayed 1 night in Aug 2022

10/10 Excellent

David

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Aug 2022

2/10 Terrible

harold

Stayed 3 nights in Aug 2022

10/10 Excellent

Scharlmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel did not honor the price quoted via Expedia, so I paid more. Not a lot more, but it might have been. Anyone using this hotel should confirm the true cost of the room with the hotel since Expedia is not holding them to their quotation.
Stayed 1 night in Aug 2022

8/10 Good

Robert

Stayed 1 night in Aug 2022

8/10 Good

John

Traveled with group
Liked: Staff & service, room comfort
Manage expectations.
Desk staff was very friendly and helpful (especially Sean), room was adequate, but housekeeping only cleaned the room one day out of 4 (despite our requests for service) and there was only coffee, not breakfast as promised in the reservation. AC worked great too--much appreciated during the hot weather!
Stayed 5 nights in Jul 2022

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Older motel great location near town.
Older motel very handy to downtown which was great. Bed uncomfortable very soft. A train went through both nights we were there tooting all the way waking us. Shower needs improvement. Clean. OK for short stay mainly for location.
Stayed 2 nights in Jul 2022

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drive to Lead or Deadwood area for better hotels
SHADY BUSINESS PRACTICES. TAKING ADVANTAGE OF TRAVELERS THAT WANT TO USE HOTELS.COM TO BOOK STAY WITH THEM. At least, that’s been my experience. I was willing to drive an hour more to get away from them. The place I stayed in was more picturesque, included hot breakfast and cleaner than this place could ever be.
Stayed 1 night in Jul 2022

6/10 Okay

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No big expectations
The rooms were clean but there was only part time help and the clerk was 15 minutes late to check in it was 100 outside and we were left to wait. No cable and lousy wifi (no tv or streaming all night)and no fridge or coffee in room so you had to wait for someone to show up in office so my first day i was pissed, but after a nights rest the next day was a little better because there wss someone in the office and the wifi was working better.
Stayed 2 nights in Jul 2022

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to down town Rapid City. The room was nice and clean and quiet. Wish through they would have something to go with coffee and tea in the morning.
Stayed 2 nights in Jul 2022

10/10 Excellent

Jack

Stayed 1 night in Jul 2022

4/10 Poor

Dave

Liked: Staff & service
Disliked: Amenities
na
Stayed 1 night in Jul 2022

8/10 Good

Debra

Liked: Staff & service
Stayed 3 nights in Jul 2022

2/10 Terrible

Mary

Stayed 4 nights in Jul 2022

10/10 Excellent

Mutsumi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was to have been included, but it was not. Front desk person said that they don’t do that any more. Yet the Expedia listing says that there should have been breakfast.
Stayed 1 night in Jul 2022
Response from Sean on 2022/7/7
Thank you for bringing this up. We do not have breakfast included and have not since 2019. Under the property amenities tab, it says explicitly "Breakfast not available". There are some reviews about our breakfast from 2019 and we cannot delete reviews so maybe that is why you thought there was breakfast. We do have coffee available in the morning but not food.

2/10 Terrible

Douglas

Traveled with family
Disliked: Staff & service
They close at 10:00! Can’t come later than that.
The lobby closed at 10 and we got there at 11. No way for us to check in. We had to go to another hotel.
Stayed 1 night in Jul 2022
Response from Sean on 2022/7/7
Before you make the reservation, it states the check in time is from 3pm - 10pm. After you make the reservation it sends you a confirmation E-mail stating the check in time. The day of your arrival it reminds you a third time that check in is from 3pm to 10pm. We always call, text, E-mail, and message through the third-party booking site asking for an ETA. We do have a late check in process if you are going to arrive after 10pm but if there is no response from the guest, we have no way to move forward with a late check in.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
A place to sleep
It was a place to sleep, close to many restaurants and bars. The continental breakfast was a donut with nothing to drink.
Stayed 1 night in Sep 2020

10/10 Excellent

Victor, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and efficient check in. Rooms are super clean. Some rooms are more updated than others but very comfortable, clean stay either way.
Stayed 4 nights in Sep 2020

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was priced right. Easy to find.Customer service was great.,friendly,helpful.I would recommend to any one who is traveling.
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveler

Stayed 4 nights in Sep 2020

10/10 Excellent

Rob, Oklahoma

Liked: Cleanliness, staff & service
AC was cold, water was hot, and room was clean! Great location, only a couple of blocks from bars and restaurants. I’m not sure why there are so many poor reviews, do people expect 5 star quality for 1 star price! This hotel was perfect for my needs, and I’ve stayed in more expensive places for a camping spot!,
Stayed 2 nights in Sep 2020

10/10 Excellent

ALDEN J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Rapid City
Great place to stay. Close to downtown & where we needed to go. Clean and well kept.
Stayed 5 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Aug 2020

4/10 Poor

Adam

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Frank, Rapid City

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
A half a dozen people were there approx 1433. No one in sight. No one anywhere. I returned an hr later to be told (he was defending himself) "we dont open until 3pm. This mirning no coffee because they open at 0800. I took a pic of my watch below the sign...AFTER 0800 and still vlosed.
Stayed 1 night in Aug 2020
Response from Sean on 2022/7/7
Check in is from 3pm to 10pm.

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Camryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Mark

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location clean older motel.
Stayed 1 night in Jul 2020

2/10 Terrible

Ryan

Disliked: Cleanliness, property conditions & facilities
Not the place to stay
Run down Motel with residents living there. They all came out at 10pm to hang in front of their rooms and smoke cigarettes. Air conditioner did not work and it’s across from a prison. Front desk lady was awesome. Very understanding.
Stayed 1 night in Jul 2020

8/10 Good

Me, Shakopee nubnesota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central spot in downtown. Close to many businesses
Stayed 3 nights in Jul 2020

4/10 Poor

Janelle, Ashland, VA

Traveled with family
Disliked: Cleanliness
We booked 2 rooms. Neither room had hot water the first night and the second room had brown dirty handprints in the shower, what appeared to be feces smeared on the toilet lid, and the sink drained excessively slowly. We called the desk but it wasn't manned. There was a note on the door with a number. We left 2 messages and they got back to is the next day. Luckily we had hot water then. The other issues were never fixed. They never offered to change rooms for us. The hotel is dated and that's perfectly fine, but the lack of cleanliness was appalling.
Stayed 2 nights in Jul 2020