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Reviews of Sheraton Raleigh Hotel

3.5 out of 5
Sheraton Raleigh Hotel
421 S Salisbury St, Raleigh, NC

Reviews

8.0

Very Good

Rating 10 - Excellent. 433 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 139 out of 1001 reviews" "
Rating 4 - Poor. 84 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service
N/A
Stayed 1 night in Apr 2024

4/10 Poor

Kristina

Liked: Cleanliness, staff & service
The room was too small - the refrigerator was behind the one chair and could only be opened slightly. The light in the closet was burned out. The soap dispenser in the shower was empty. The television was difficult to operate because the channel changer was faulty. The beds were comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem was the toilet was running all night
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of all the action on New Year's Eve.2023
Stayed 1 night in Dec 2023

8/10 Good

Dena

Business traveler
Liked: Staff & service, property conditions & facilities
Conveniently located a walkable distance to the convention center where I was attending a conference. Helpful desk attendants for directions and eateries.
Stayed 2 nights in Mar 2024

10/10 Excellent

Raul Leon, Wyoming

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to checkout this hotel exceeded my expectations. We got a room upgrade with a great view. Staff were attentive, cleaning service was spot on. When we needed assistance the front lobby staff were welcoming and nice. Ended up forgetting my toothbrush and they provided me one. Very pleased with my stay at Sheraton
Stayed 3 nights in Apr 2024

8/10 Good

Sallie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Steve

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Sheraton Raleigh Hotel on 2024/4/1
Dear Steve, we want to sincerely apologize for the less than satisfactory experience you had during your recent stay at our hotel.Your feedback is incredibly valuable to us, and we genuinely appreciate you sharing it to us. We hope you will give us another chance to exceed your expectations in the future.

2/10 Terrible

Kerstyn

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice, clean, property was in walking distance to the Martin Marietta center as well as downtown restaurants.
Stayed 1 night in Mar 2024
Response from The Sheraton Raleigh Hotel on 2024/4/1
Thank you Tonya. It's truly rewarding to know that our hospitality has been noticed and appreciated. We hope to see you again.

4/10 Poor

gerard

Traveled with partner
Disliked: Cleanliness
Bathroom had mold on the ceiling, around the bathtub and on the walls. Hotel was noisy at night. Staff was not that friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Quentin

Stayed 1 night in Mar 2024
Response from The Sheraton Raleigh Hotel on 2024/3/21
Thank you for rating your experience with us Quentin! It's customers like you that make what we do so rewarding.

10/10 Excellent

Nicholas

Stayed 1 night in Mar 2024

6/10 Okay

Jackie

Traveled with group
Rooms were very dated, TV would cut in and out constantly. For the location of this property the room was a huge let down especially after coming into the beautiful lobby.
Stayed 1 night in Mar 2024
Response from The Sheraton Raleigh Hotel on 2024/3/14
Dear Jackie,We sincerely apologize for the disappointing experience you encountered during your recent stay with us. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.Please accept our sincerest apologies for any discomfort or disappointment this may have caused.Thank you for choosing the Sheraton Raleigh Hotel. We hope to have the opportunity to welcome you back in the future so that we can provide the experience we strive to deliver.

6/10 Okay

Pankti

Business traveler
Overall stay was average.
Stayed 3 nights in Mar 2024
Response from The Sheraton Raleigh Hotel on 2024/3/21
Thank you for your feedback. We appreciate your comment and will strive to improve. If there's anything specific you feel we could have done better, please let us know. We value your input and hope to exceed your expectations in the future.

4/10 Poor

Laurel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Sheraton Raleigh Hotel on 2024/3/11
Dear Laurel,We sincerely appreciate you taking the time to share your feedback with us.We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us and apologize for any inconvenience caused during your stay.Please feel free to reach out to us directly if you would like to discuss your concerns further. We would welcome the opportunity to make things right.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Sheraton Raleigh Hotel on 2024/3/11
Dear Angela,We are thrilled to hear that you enjoyed your experience with us. We truly appreciate your support.We look forward to welcoming you back again soon for another fantastic stay.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Sheraton Raleigh Hotel on 2024/3/11
Dear Rebecca,We are thrilled to hear that you had a great experience during your stay.We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Justen

Business traveler
Liked: Cleanliness, staff & service
The room was on the smaller side, the finishes were dated and of lower quality, bathroom had several quality issues. Even the elevator and hallways were dated. Staff was very helpful and nice. The location is great. Everything was clean.
Stayed 2 nights in Feb 2024
Response from The Sheraton Raleigh Hotel on 2024/3/11
Dear Justen,We truly appreciate your honesty and insights into your experience.Please accept our apologies for any inconvenience caused by the size of the room, the dated finishes, and the quality issues in the bathroom.We are glad to hear that our staff's helpfulness and the excellent location added value to your stay.

10/10 Excellent

Rex, Stewartstown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but not much happening around it.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer, Wrentham

Stayed 1 night in Feb 2024
Response from The Sheraton Raleigh Hotel on 2024/3/21
Thank you for your rating! Your feedback is truly valued.

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with a great restaurant
Stayed 1 night in Feb 2024

6/10 Okay

Racheal

Stayed 1 night in Feb 2024
Response from The Sheraton Raleigh Hotel on 2024/3/21
Thank you for your rating! Your feedback is truly valued.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well done
Stayed 1 night in Feb 2024

6/10 Okay

Grant

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Bugs throughout the room
Stayed 1 night in Feb 2024

8/10 Good

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and we were able to check in early. The bathrooms need a deep clean. It was extremely hot in our room when we arrived (80 degrees), someone came and worked on it but it was still hot all night even though the thermostat said 65. The property is pretty and you have easy access to downtown.
Stayed 1 night in Feb 2024

8/10 Good

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is great, room was clean and property was also clean, staff was helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Carol

Disliked: Room comfort
The heat in the room was not blowing hot air. We had gone out so I didn’t realize until late that it was not working. It was a long cold night. My partner slept through it and luckily there were decent covers on the bed so I could somewhat cope with this miserable night.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Good for location
The location is great for the hotel. The amenities and access in the hotel are also very nice. However, be warned the walls are THIN. Especially for the joining rooms. People were loud in the room next to us till 3AM and it sounded like they were in our room. Beds were comfy, fairly clean but definitely soms stray hairs that were not ours on towels and the counters.
Stayed 2 nights in Jan 2024

6/10 Okay

Cynthia

Stayed 2 nights in Jan 2024

6/10 Okay

BARBARA

Traveled with partner
Liked: Cleanliness, staff & service
Charging stations did not work in our room and one elevator was out resulting in long waits for the other two.
Stayed 2 nights in Jan 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

soner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff ,very pleasant
Stayed 1 night in Jan 2024

6/10 Okay

Kelsey

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice open lobby with coffee and pastries.
Stayed 1 night in Jan 2024

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Stephen

Stayed 1 night in Jan 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was fine, very comfortable bed. Desk staff are very friendly and helpful. All restaurant staff were great including the little coffee/ breakfast cafe.
Stayed 2 nights in Jan 2024

8/10 Good

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melesia

Stayed 1 night in Dec 2023

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton is always a wonderful stay.
Stayed 1 night in Dec 2023

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This appears to be a grand hotel in the early stages of decline. Facilities were clean and comfortable. All the staff was warm and friendly. But....two of the hotels three elevators were out of order causing long waits...we used service elevators to get to our room. In the room, we struggled a bit to use the TV and the coffee maker. The power cord for the TV was unplugged...not from the wall, but from the TV. The power strip for the coffee maker was unplugged and turned ott. We would stay again, but these issues leave you scratching your head.

6/10 Okay

DINO

Liked: Room comfort
Stayed 5 nights in Dec 2023

4/10 Poor

joseph

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and dirty
Rooms are dirty. Very old hotel rooms. The water pressure is awful. Felt dirty the entire stay
Stayed 6 nights in Dec 2023

10/10 Excellent

scott

Liked: Staff & service, amenities
Expected more from
Stayed 1 night in Dec 2023

10/10 Excellent

Geno, Olney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023

8/10 Good

Becky

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023