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教堂山-大學區凱藝飯店的評分

2.5 out of 5
教堂山-大學區凱藝飯店
1740 Fordham Blvd, Chapel Hill, NC

評論

7.2

不錯哦

10 分，有夠讚；1000 則評論中有 223 則" "
8 分，不錯哦；1000 則評論中有 371 則" "
6 分，一般般；1000 則評論中有 234 則" "
4 分，不太好；1000 則評論中有 114 則" "
2 分，很糟糕；1000 則評論中有 58 則" "

7.6/10

整潔度

8.0/10

員工素質

6.2/10

設施服務

7.2/10

住宿環境和硬體

5.2/10

環保程度

評論

10/10 有夠讚

yoyo，chapel hill

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
一流的服务 绝佳的环境
这里环境特别好，非常干净，免费早餐很好吃，服务非常贴心

8/10 不錯哦

Wendy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

4/10 不太好

Serena

於 2021 年 8 月住了 3 晚

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The floor was so dirty that we picked up and cancelled our reservation. Showed the manager my foot and she fully refunded our account.
於 2021 年 8 月住了 2 晚

4/10 不太好

Dallas

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very Disappointed
Our stay was for just one night, because I had a procedure at the nearby hospital. My reservations said we could check in at 12a.m, which I admittedly misread as 12p.m. When we arrived the check in clerk said check was at 3, but the rooms were already clean, so she would override the computer and let us in. She also told us that they were closing for remodeling the day we checked out, which explains the poor conditions of so many things, including the service. My wife was given a slip to order breakfast. When she went down to get it, she was told they were out of everything single thing she asked for. The floors must've mopped with dirty water. My wife took her shower in flip flops. We had to wash our feet at the bed before putting them under the covers. I could go on, but given the fact they will remodel, I hope these issues will be remedied. It just feels like we were overcharged for these poor conditions.
於 2021 年 8 月住了 1 晚

2/10 很糟糕

ORLIE

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
The whole facility looked old, run down and dingy.
The whole facility looked old, run down and dingy. The rooms were disgustingly filthy as well as the whole facility.
於 2021 年 8 月住了 1 晚

8/10 不錯哦

Devika

於 2021 年 8 月住了 1 晚

4/10 不太好

Elham

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 8 月住了 1 晚

2/10 很糟糕

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Possibly the most disgusting hotel that I have ever encountered. There was a pile of dirty towels outside my door when I arrived. The toilet had not been cleaned in my room or the room where my daughter stayed. My non-smoking room reeked of cigarette smoke. I could go on and on (including the crickets in the room that kept me away at night). I had planned to stay for two nights but left after one sleepless night. A horrible experience.
於 2021 年 8 月住了 1 晚

4/10 不太好

Amy

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Crumbling Dirty Hotel
Crumbling dirty hotel in what appeared to be an unsafe area. I would not recommend
於 2021 年 8 月住了 1 晚

4/10 不太好

真實旅客

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Never again
When i arrived at 1:45pm I wasnt allowed to check-in until 3pm.The Hotel was not over booked it was being remodeled. I was already second guessing my stay because i dont like hotel's with outside entrance to the rooms (Sadly) I stayed there? was no batteries in the remote and no one ever got me any Plus Im still investigating my unwanted hitchhikers that came home with me (Bedbugs, )
於 2021 年 7 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：整潔度和住宿環境和硬體
I forgot that I had been at this hotel several years ago. Not an improvement. Not easy to locate, still looks like a construction site...not very inviting. After waiting to get checked in, my key didn't work in the door and it took several staff to finally get it worked out. Then a staff member came in my room to check for cleanliness. Said new staff working there and things hadn't been done. I did notice dust on microwave, etc and a hand towel was damp, so I wasn't sure about anything. The TV remote was taped at battery location. I ordered a "bag breakfast" for the next morning and got apple juice instead of bottled water. I went to the office and they said they didn't have any. I guess I got what I paid for...
於 2021 年 7 月住了 1 晚

6/10 一般般

Alvis

家庭旅遊
於 2021 年 7 月住了 1 晚

8/10 不錯哦

Peter

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚

4/10 不太好

真實旅客

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The facility is old and not kept up well. The former access road is now blocked due to nearby loud construction, and the temporary access road is almost impossible to find the first time. The smoke-free facility reeked of cigarette smoke, especially when the air conditioner was operating. The grounds crew contractors started their loud leaf blowing and weed whacking activity at 6:30 a.m. The swimming pool, lovely in the ad photo is closed and covered over, but no mention made of this during the reservation process. No elevator to the 2nd floor, so travel light! The two positive things to mention: 1. It was one of only 2 hotels in Chapel Hill that had vacancies at the time, and 2. It was RELATIVELY cheap. (You get what you pay for!)
於 2021 年 7 月住了 4 晚

2/10 很糟糕

真實旅客

情侶出遊, 商務旅客
不喜歡：整潔度和住宿環境和硬體
Towels were stained & looked used. A used bar of soap was left in shower. No working appliances. ie..Fridge,Tv, Microwave. Walls were damaged & overall room in disrepair. Very seedy. Left & found lodging elsewhere @ 10:00pm after 8 hour drive! Told there were no other rooms.
於 2021 年 7 月住了 1 晚

2/10 很糟糕

Reynaldo

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚

8/10 不錯哦

Ruth

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Horrible
I didn’t expect a lot and I got less The best thing was the clerk on arrival. I got a 2nd floor room but with awful knees asked about an elevator. Nope. The room was filthy. Had to wash the mirror to see. Towel came back black. Smelled of heavy cigarettes. Laminate floor too dirty to step on with bare feet.
於 2021 年 7 月住了 1 晚

8/10 不錯哦

Sharone

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 2 晚

6/10 一般般

Miranda

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Eventful
It was a stressful weekend but it was ok
於 2021 年 7 月住了 2 晚

4/10 不太好

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
Very disappointing. In past years, this has been a good, low cost place to stay. This time, we had to move twice, before we got a room where most things worked. The first one had no power to TV, microwave, refrigerator, etc. Second room’s air conditioning failed after one night. The third room was okay, but it had only one lamp and no lights that worked from the switch by the door. Key cards usually failed after a couple of uses and often the replacements didn’t work. The desk staff were helpful, but it seemed as if there were almost no maintenance people. It appears the company is letting the place run down. I will not return.
於 2021 年 7 月住了 4 晚

4/10 不太好

真實旅客

寵物同遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The place needs an update ASAP.. very old AC… it did not smell clean.. smelled like was a smoking room.. I do not recommend… only if you really don’t have the money to stay in a little better place!
於 2021 年 7 月住了 1 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
I needed the pool for physical therapy reasons, but the pool was closed. Nowhere on the website did it say that the pool was closed. If I had known, I would have chosen other lodging.
於 2021 年 7 月住了 2 晚

4/10 不太好

James

商務旅客
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Quality Inn never again.
Mold. Mold. Dirty floor. Mold. Clogged sink.
於 2021 年 7 月住了 1 晚

6/10 一般般

真實旅客

情侶出遊
Breakfast was not complete ...the room was open when we arrived. Tv remote was missing and was not replaced
於 2021 年 6 月住了 1 晚

2/10 很糟糕

Julie

於 2021 年 6 月住了 1 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Met our needs but Wifi strength could use improvement. Thank you
於 2021 年 5 月住了 1 晚

4/10 不太好

Alice

於 2021 年 6 月住了 1 晚

6/10 一般般

真實旅客

不喜歡：設施服務和住宿環境和硬體
My experience here was not terrible, but not the best. The bed was clean and comfortable, and that's what most mattered. However, the toilet seat had a sticky residue, the floor had large dead ants, the noise outside my door was unpleasant, the pool was not open (still fully covered), breakfast consisted of a checklist that was not followed, the front desk coffee machines were empty, etc. Poorly managed and unkempt. Does not live up to the "Quality" in its name.
於 2021 年 6 月住了 2 晚

2/10 很糟糕

真實旅客

於 2021 年 6 月住了 1 晚

2/10 很糟糕

Stephen

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2021 年 6 月住了 2 晚

6/10 一般般

真實旅客

喜歡：整潔度
不喜歡：設施服務
The property itself didn’t feel safe!
於 2021 年 5 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度和員工素質
The front desk clerk Dollar Bill was awesome. He was quite welcoming and friendly. A nice welcome after a long day of travel.
於 2021 年 5 月住了 1 晚
General Manager, Niki Robison 於 2021年5月25日回覆
THANK YOU FOR YOUR POSITIVE RESPONSE!!

4/10 不太好

真實旅客

家庭旅遊
喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
The a/c and refrigerator were incredibly noising making it difficult to sleep. In addition opening the curtains meant that people could see into the room; there were no drapes that allow light in but that also kept prying eyes out. Most unsatisfactory experience.
於 2021 年 5 月住了 3 晚

2/10 很糟糕

真實旅客

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The best I can say is that it had a roof; otherwise, it was a disgusting heel hole
於 2021 年 5 月住了 1 晚

2/10 很糟糕

真實旅客

於 2021 年 3 月住了 2 晚

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Property condition & facilities are all old, unlike the web. There were a lot of stains left in the aisle, paper cups had fallen, the fence was covered with yellow tape, and it was not a comfortable stay. The room should be non-smoking, but it smelled of cigarettes.
於 2021 年 3 月住了 1 晚
General Manager, Niki Robison 於 2021年3月22日回覆
We apologize that we could not meet your expectations and will address your concerns with the construction team working on the property in regards to the fence and debris. I will also address the odors of smoke found in non smoking rooms. I truly appreciate you for bringing this to my attention and hope that you will stay with us again.

8/10 不錯哦

Carlos

家庭旅遊
喜歡：整潔度和員工素質
Tv control not working,
於 2020 年 10 月住了 4 晚
GM 於 2020年11月2日回覆
I do apologize for any inconvenience that you may have encountered at the hotel. Please note that our guest satisfaction is our top priority. Thank you for your feedback and we will correct the issues as soon as possible. Please visit us again if you are in the Chapel Hill area.

4/10 不太好

真實旅客

於 2020 年 10 月住了 3 晚
GM 於 2020年10月19日回覆
Thank you for your feedback and please visit us again when you are in the Chapel Hill area.

6/10 一般般

Thomas

喜歡：員工素質
We had a hard time finding the place. It is listed on Fordham Blvd. you can’t get to it from Fordham. I called the place & the desk clerk helped us get there, we had rode around about an hour..It’s off Legion Rd. Lots of construction going on up & down Fordham Rd. I like to stay on Fordham because it’s easy access to the UNC Hospital..
於 2020 年 7 月住了 1 晚
GM 於 2020年7月20日回覆
I do apologize for the inconvenience of trying to locate the property. We will try to ensure our signs for entry are placed where they are visible. Please visit us again when in the Chapel Hill area. Again I thank you for your feedback

4/10 不太好

Angie，Chapel Hill, NC

情侶出遊, 商務旅客, 家庭旅遊
不喜歡：設施服務和住宿環境和硬體
We booked the afternoon before checking in that evening. The room was listed as the final one available. During COVID, I'm sure the cleaning crew double checks in the morning, but not prepped fully for visitor (no remote: office brought one to us but it never worked!); no roller for toilet paper; no trash cans in room; no appliances (lamps, refrigerator) plugged in. I know this was small details, but I will not be going back. Cost was economical, but I will be paying more to assure that I do not have to deal with this at a later time in my reservations!
於 2020 年 7 月住了 1 晚
GM 於 2020年7月20日回覆
I do apologize for the inconvenience you encountered while at the property. Please visit us again when in the Chapel Hill area so we can give you the stellar guest service that we offer. Thank you for your feedback and hope to see you again.

6/10 一般般

Alberto

於 2020 年 6 月住了 7 晚
GM 於 2020年7月20日回覆
Thank you for your feedback and visit us again when you are in the Chapel Hill area.

6/10 一般般

wallace

不喜歡：住宿環境和硬體
於 2020 年 6 月住了 1 晚
GM 於 2020年7月20日回覆
Thank you for your feedback and visit us again when you are in the Chapel Hill area.

2/10 很糟糕

Phil，Chapel Hill NC

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
Would not allow me to use the reservation since I was local. Had to cancel the reservation. Need reimbursement
於 2020 年 5 月住了 1 晚
Keesha Goodman 於 2020年5月29日回覆
I do apologize for any inconvenience that you encountered with our policy. If you have any further questions or concerns please call at your earliest.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Horrendous place. Under renovation. Very poor condition.
於 2020 年 4 月住了 3 晚
Keesha Goodman 於 2020年5月29日回覆
Thank you for your feedback and do apologize for any inconvenience that you encountered at the property. Please take the time and visit us again if you are in the Chapel Hill area and our renovations are completed!

8/10 不錯哦

Teresa，Chapel Hill

喜歡：整潔度、員工素質和住宿環境和硬體
Nice and clean. Beds were very comfortable. Air worked great
於 2020 年 4 月住了 1 晚
Keesha Goodman 於 2020年5月29日回覆
Thank you for your feedback. Please visit us again!

6/10 一般般

真實旅客

不喜歡：設施服務和住宿環境和硬體
於 2020 年 3 月住了 1 晚
GM 於 2020年4月9日回覆
Thank you for your stay with us. Please visit us again when in the Chapel Hill area.

4/10 不太好

Alton

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
於 2020 年 3 月住了 1 晚
GM 於 2020年4月9日回覆
Thank you for your stay with us. Please visit us again when in the Chapel Hill area.

4/10 不太好

Scott

不喜歡：員工素質和住宿環境和硬體
於 2020 年 3 月住了 1 晚
GM 於 2020年3月9日回覆
Thank you for your feedback and please visit our property when you are in the Chapel Hill area

6/10 一般般

真實旅客

商務旅客
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Hotel staff was wond
於 2020 年 2 月住了 1 晚
GM 於 2020年2月12日回覆
Thank you for your feedback!!