Front of property

Reviews of Millennium Durham

3 out of 5
Millennium Durham
2800 Campus Walk Ave, Durham, NC

Reviews

6.6
Rating 10 - Excellent. 281 out of 1093 reviews" "
Rating 8 - Good. 255 out of 1093 reviews" "
Rating 6 - Okay. 211 out of 1093 reviews" "
Rating 4 - Poor. 157 out of 1093 reviews" "
Rating 2 - Terrible. 189 out of 1093 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great. Customer service
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Traveled with group
Disliked: Amenities
The lobby was nice. Our room was okay however the phone didn't work, the bathroom door didn't close properly, the hot tub was broken, the hallways n outside were dirty, fridge wasn't plugged in, no Do Not Disturb sign
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/5/1
Robert, thank you for your review. We are glad to know you appreciated the lobby. We regret to hear about the issues you experienced involving hotel amenities. Rest assured, we are committed to maintaining our standards and will take your feedback into account. Providing you with a comfortable experience is highly important to our team. We hope to welcome you back for a smoother experience in the future.

10/10 Excellent

Muriel E

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights to do research at Duke University, clean and quiet. Offered shuttle to medical center and VA. Only suggestion is offering transportation to other areas of Duke. We were able to walk the mile or so to the library. Excellent price was a big plus.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/23
Muriel, it's wonderful to know you found your stay at Millennium Hotel Durham both clean and quiet. The shuttle service we offer for convenience is indeed a highlight! Your suggestion regarding transportation to additional areas surrounding Duke is valued and under consideration. Your kind words about our pricing and proximity to the library are much appreciated. Looking forward to welcoming you again in the future.

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
Lobby is misleading in comparison to the rooms. A/C was spotty at best. Unable to keep a comfortable temperature. Stains on carpet and baseboards of bed. Very noisy at all hours. 3am sounded like moving furniture for at least an hour and a half. 2nd day was some better. Door would not stay shut in bathroom. Ran out of coffee and only decaf was available at front desk. Friendly staff but will pass on a future stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/4/22
Jason, we appreciate your candid feedback. It's unfortunate to hear that your experience didn't meet expectations in terms of room quality, noise levels and some amenities. At the same time, it's comforting to hear our team members were friendly. We will definitely use your remarks to improve and hope you might consider us again in the future, for a stay that truly reflects our commitment to guest satisfaction.

6/10 Okay

Trevor

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Customer Service on 2024/4/24
Trevor, your Expedia rating has been noted. Although there's no specific feedback left, we encourage all our guests to let us know how we can make their subsequent stays more enjoyable. We hope to have the opportunity to host you again, striving for a more noteworthy experience. Thank you.

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, amenities
Beautifully wooded area Ardoin’s the hotel with plenty of parking. The facility and decor looks dated but rooms are clean and spacious.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/21
John, it's wonderful to learn that you appreciated the picturesque surroundings of Millennium Hotel Durham and spacious clean rooms. As for the decor, we chose a design that resonates with the unique character of our establishment. It was our pleasure to have you and we look forward to seeing you again in the future.

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/21
We appreciate your feedback, Victor.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Poor

Brandon

Traveled with group
Disliked: Amenities, property conditions & facilities
Bathroom door was broken on the hinge. Stairwell smelled of old stale beer. Check-in process was frustrating, as we all pre-registered and still had to check in waiting in a very long line.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/16
Brandon, we regret that your experience did not align with your expectations, particularly regarding the bathroom door issue and scents in the stairwell. Also, we understand how long queues during the check-in process can be inconvenient, and we appreciate your patience. Please know your feedback is fundamental to help us improve. We hope to get another opportunity to serve you better in the future.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/17
Jessica, thank you so much for choosing the Millennium Hotel Durham. Your feedback, even without a written review, is valuable to us. We hope to have the opportunity to host you again in the future. Please feel free to detail your experiences next time so we can continue improving. Safe travels.

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/17
Nate, we're thrilled to see your high rating for Millennium Hotel Durham. We sincerely appreciate your support and hope to have you back for another stay soon.

2/10 Terrible

Thomas Kent

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/17
Thomas, thank you for taking the time to share a rating. We regret to note your disappointment although we appreciate your feedback which aids us in our continued effort to strive for guest satisfaction. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.

10/10 Excellent

Aneudys

Liked: Cleanliness, staff & service, property conditions & facilities
Great services
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/16
Aneudys, it's wonderful to hear that you appreciated the excellent services at Millennium Hotel Durham. We're delighted that your experience was enjoyable and we hope to see you again for an even better stay. Thank you for sharing your feedback!

10/10 Excellent

julie

Stayed 1 night in Apr 2024

2/10 Terrible

Jabari

Traveled with group
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/14
Thank you for sharing your feedback, Jabari.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 2024/4/14
Thank you for the wonderful rating, Hasan!It's fantastic you enjoyed your time at Millennium Hotel Durham so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

6/10 Okay

Mike

Business traveler, Traveled with family
Liked: Staff & service
After booking I went back and reread some reviews and regretted my choice. I did not experience what most people did with 1 star reviews. Here were the plusses to me. My sheets and bathroom were clean. Window didn't lock A/C-Heating unit was old and noisy. The hotel is definitely somewhat dated and a little musty smelling. You get what you pay for and all in all, my stay was trouble free. Front desk staff were very friendly, lots of parking and good location to Duke. Would I stay here again, maybe but I'd probably spend a little more and stay someplace else. I would neither encourage or discourage anyone from staying here,
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/10
Mike, it's heartening to know that you had a trouble-free stay, and appreciated the cleanliness of your room as well as the friendly demeanor of our team members at the front desk. We agree, the location near Duke is truly convenient. We acknowledge your comments about the window lock, A/C unit, and the overall ambiance of the hotel. Your perspective assists us as we continually strive to enhance our guest experience. We'd be glad to have you back, potentially providing you with an even better stay in the future.

10/10 Excellent

Kentori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love it here. Next time I’ll try out the pool lol
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/7
Kentori, it's great to hear how much you enjoyed your stay at Millennium Hotel Durham. We definitely recommend trying the pool for a refreshing experience during your next visit. We look forward to welcoming you back soon.

8/10 Good

Corina, miami beach

Liked: Cleanliness, staff & service
Satisfactory stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/25
Corina, it's pleasing to learn that your stay at the Millennium Hotel Durham met your expectations. We hope we can deliver an even more impressive experience on your next visit.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again here
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/3/11
Jennifer, thank you for sharing your positive thoughts on Millennium Hotel Durham. We're pleased that you enjoyed your stay and we look forward to having the chance to welcome you back in the near future!

8/10 Good

Janie

Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/30
Thank you for the great rating, Janie!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Millennium Hotel Durham. We'd like to share an even better experience with you soon.

6/10 Okay

cecilia

Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/30
We appreciate you taking the time to share your feedback, Cecilia.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2024
Response from Customer Service on 2024/2/21
Thanks for the outstanding rating, Amber!We're delighted your time at Millennium Hotel Durham was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Michele, Vero Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect for a short stay and very close to Duke and even not far from UNC.
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/19
Michele, it's heartening to learn that you found Millennium Hotel Durham well-situated for your short trip and appreciated its convenient proximity to Duke and UNC. Thank you for choosing to share your experience. We'd be pleased to have you stay with us again in the future.

10/10 Excellent

Wanda

Liked: Staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/8
Wanda, we're overjoyed to hear you found the Millennium Hotel Durham to be a shining example of a great place. That's exactly what we strive for! Thank you for sharing your positive thoughts, and we hope to welcome you back soon.

10/10 Excellent

Anitra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/5
Thank you for the fantastic rating, Anitra!It's outstanding you had such a wonderful experience at Millennium Hotel Durham. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Bridgit

Business traveler, Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/2/5
Bridgit, thank you for your rating for Millennium Hotel Durham. We're glad to hear you had a satisfying experience and look forward to welcoming you back again soon. Your support is greatly appreciated.

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid, regardless of price
Every aspect of this run-down hotel is filthy. Stained carpeting every 10-feet, poor lighting, food debris at every turn, off putting odors in hallways and lobby, guests smoking weed/pot in guest rooms. Front desk attendant unpleasant and more focused on boyfriend than guests. Complete filth. Stay clear.
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/3
James, it's clear you weren't satisfied with your stay, and we are profoundly disturbed to learn of the issues you encountered. Proper cleanliness and amiable services are vital, and it is disheartening to hear you did not find that in your experience. We continually strive to enhance the hotel environment and the conduct of our team members is a top concern. Your comment will serve as a key input for necessary improvements. We hope for the chance to offer you a better experience in the future.

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/31
Carol, it's great to see you had a favorable experience at Millennium Hotel Durham. We appreciate your rating and hope to welcome you back for another pleasant stay in the future.

6/10 Okay

George

Liked: Staff & service
Poor phone / internet service
Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/29
Thank you for sharing, George.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 Terrible

Yasmin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the fact that, 1. On my check in I requested a room with a nice view instead I got no view. 2. On the hotel flyer it said that happy hr was a y certain time when I went down there was nothing and everything was close( the bars) 3. The pool was not working and it was dirty and the pool bathrooms were durty as well.
Response from Customer Service on 2024/1/29
Yasmin, it's unfortunate to hear that your stay didn't live up to your expectations. We understand how important it is to accommodate our guests' preferences, like assigning rooms with preferred views. We also recognize the importance of accurate information regarding our amenities, such as happy hour times and pool availability. The cleanliness is another aspect that we normally take utmost pride in. Rest assured, your comments will serve as a critical guide to improving our services. We appreciate you sharing your feedback and hope for another opportunity to serve you better.

6/10 Okay

Lovette

Business traveler
Liked: Staff & service
Disliked: Amenities
My first room was on the 4th floor it took several minutes to get there due to the long walk. As soon as I step off the elevator it reeked cigarette smoke. My room smell so bad! I immediately called the front desk and asked to be moved. I was escorted by staff to another room within minutes. I was placed on the 1st floor close to the lobby which I liked. I felt like I was being bitten by something while I slept like a mosquito or something I never noticed any bite marks or saw any bugs in or around the bed or room. I chose to wear my long pajamas tie my hair up and sleep with socks on. The fridge didn’t work so I had no cold water. The tv was so small from the distance from the bed I chose to watch a movie on my computer on Netflix instead. At least I could move it closer to me. The bar served very reasonable drinks and the bartender Daniel was very nice. The breakfast should be complementary to your stay because the selection definitely wasn’t worth $9.99 I was better off going to IHOP. I only stayed 1 night in between my travel out of town. The outside makes you feel like luxurious accommodations but it was definitely any but.
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/26
Lovette, we appreciate your detailed feedback, and regret to hear about the issues you faced, including the initial room condition and certain discomforts during your stay. We thank you for bringing this to our attention. It's encouraging to know that our colleagues were able to promptly address some concerns, nevertheless, we understand there were aspects of your visit that did not meet expectations. We continually strive to improve all guest experiences and will use your comments to ensure we do so. It's pleasing to know that you found our drink offerings reasonable and our bartender Daniel left a positive impression. We hope to have another chance to deliver a better experience next time.

8/10 Good

Mildred

Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/28
Thanks for the great rating, Mildred!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Millennium Hotel Durham soon, we'd love to have you back!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/20
Mary, thank you for choosing the Millennium Hotel Durham for your stay. We're delighted to learn of your positive experience and appreciate the top rating you've given us! Our team eagerly awaits your return in the future for another outstanding experience. Safe travels until then.

10/10 Excellent

Tyree

Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/18
Tyree, it’s amazing to hear that your stay at Millennium Hotel Durham lived up to your expectations. We appreciate your positive rating and hope to welcome you again for another delightfully enjoyable stay.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Could be so much better
This hotel needs TLC in the worst way. It looks showy from the outside but is very tired and shabby from the inside. Rattling fan in our bathroom all night long. Broken floor buttons in the creaking elevator. Banged up furniture in the room. Lights without any access to plugs. Checked out 48 hours ago and still have not been e-mailed a receipt. Location and proximity to Duke and Durham couldn't be better.
Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/17
Thank you for letting us know about the condition of your room during your stay. We're sorry that you experienced some issues, and we appreciate your feedback. We take all feedback seriously and we'll work to address the problems you mentioned. It's great to hear that you enjoyed the location, which is close to Duke and Durham. We checked on your reservation and found that the email on file is a third-party address, which may have caused some confusion with the receipt. We're sorry for any inconvenience this may have caused. We hope to have the chance to make it up to you in the future. Thank you for choosing our hotel.

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very clean and the employees are very nice and helpful. Excellent service. Thank’s for everything
Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/16
Graciela, we're thrilled to hear you had a wonderful stay at Millennium Hotel Durham. It's always encouraging to know that our cleanliness standards, as well as the warm and helpful nature of our team members lived up to your expectations. The team takes great pride in providing excellent service. We appreciate your kind words and hope to welcome you back on your next visit.

10/10 Excellent

Fredrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant
Stayed 2 nights in Oct 2023
Response from Customer Service on 2024/1/15
Thank you for the 5/5 rating, Fredrick!It's excellent you enjoyed your time at Millennium Hotel Durham so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Okay

George

Business traveler
Liked: Cleanliness
My phone didn't work in my room. I walked about 1/4 mile from desk to room. It was pricier than it should be...
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/15
George, thank you for sharing your experience. We're sorry to hear about the issue you had with your room's phone. Rest assured, we always aim to provide functional amenities and efficient services for all our guests. Furthermore, we strive to deliver value commensurate with the staying experience. Your feedback is integral to our ongoing efforts to elevate guest satisfaction. We hope to provide a better experience next time.

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, clean, and all encountered staff was very friendly. Would stay here again
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/13
Kim, it's delightful to hear how much you appreciated the convenient location and cleanliness of Millennium Hotel Durham. We're also thrilled that our team members made a positive impression on you. Your thoughts are greatly appreciated and we eagerly anticipate your return stay.

10/10 Excellent

Nashall

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only place we stay, the silence is golden, the staff is polite and friendly
Stayed 2 nights in Dec 2023
Response from Customer Service on 2024/1/13
Nashall, we're thrilled to hear how much you enjoy your stays at the Millennium Hotel Durham. It's terrific to know that our serene atmosphere and courteous team members contribute to making your visits memorable. We eagerly await your return!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Not too happy
I booked this hotel because my sister had stayed here before and she liked it. I had a different experience….I think because I used a third party site. The lobby and front of hotel were nice. We were put on the left side of hotel on 1st floor and had to move because of the smell. They moved us to the second floor and our room was ok, but there was a water mark on the wall near the ceiling. The left side had a lot of young men who appeared to be construction workers staying there. People were always standing outside smoking and on the phone when I would go out to my car. The price was good and I guess that is what I paid for. My sister had a totally different experience and I think her room was on the other side of the hotel. I was alway wary when going to my car because of how many men were always around.
Stayed 1 night in Dec 2023
Response from Customer Service on 2024/1/9
Please accept our apologies for any discomfort you experienced during your stay. We understand navigating some inconveniences such as unsatisfactory room positioning and cosmetic issues in your room. We are grateful you found value in your stay regarding the cost. It is of utmost importance that all our guests have a positive experience. We will certainly work towards making improvements where needed. We hope for another opportunity to provide a better experience.

8/10 Good

Marco Antonio

Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/13
Marco Antonio, thank you for choosing Millennium Hotel Durham and for sharing your rating through Expedia. We are glad to see that your stay met your expectations. Our team is dedicated to making every guest’s experience a positive one. We hope to see you again on your next visit to Durham!

6/10 Okay

John

Disliked: Staff & service
Stayed 7 nights in Dec 2023
Response from Customer Service on 2024/1/13
John, thank you for your rating on Expedia. Although it seems like your stay was satisfactory, it seems like we missed the mark in some areas. We would warmly welcome any comments or suggestions you might have for us to ensure your next stay surpasses expectations.

10/10 Excellent

Marty

Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/9
Thanks for the perfect rating, Marty!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Millennium Hotel Durham.

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/22
Jeffrey, thank you for choosing Millennium Hotel Durham and taking the time to leave a rating. We're thrilled you had an excellent stay with us and hope to see you again in the future.

4/10 Poor

Lauren

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
be careful
when checking in the counter person was awesome. Very stark room, no amenities, unheated indoor pool, broken hot tub. Unsafe parking area
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/18
Lauren, thank you for your review. It's wonderful to read your commendation about our check-in process. However, we regret to learn that you had matters of concern during your stay. Please know your comments have been noted and necessary improvements will be looked into. For future, kindly bring any issues to the attention of our dedicated team members on-site, who will do their utmost to rectify the situation. We hope we can provide a more fulfilling experience on your next visit.

4/10 Poor

JAYSON LINTAG

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
this place was mediocre at best. when i booked, continental breakfast was to be included. come to find out, it didnt have it in my reservation. still was not worth it, passing by it was just dry bread and cereal. there is nothing outside walking distance, so you need drive out to purchase food somewhere else. there was no do not disturb sign in the room, so they let themselves in for housekeeping
Stayed 2 nights in Oct 2023
Response from Customer Service on 2023/12/15
Jayson, we're sorry to hear that your stay didn't fully meet your expectations. Regarding the breakfast, it seems there was a misunderstanding about its inclusion, and we apologize if this led to inconvenience for you. For future stays, our team members are available around the clock to address any housekeeping concerns, including ensuring guest privacy at all times. We hope to have the chance to provide a better experience next time.

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/16
Thank you for this excellent rating, Robert!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Millennium Hotel Durham! We'd love to host you again someday for yet another unforgettable visit.

4/10 Poor

Kristina

Traveled with family
Disliked: Amenities
Understaffed at check in. AC unit knocked all night - maintenance man “fixed”it only to have the same problem the next night. Requested to switch rooms. Second room smelled like old fast food. Dead cockroach by ice vending machine for all 3 days we were there. Subpar breakfast that almost every single guest seemed to have booked as “free breakfast” but hotel would not honor. Go elsewhere.
Stayed 3 nights in Nov 2023
Response from Customer Service on 2023/12/15
Kristina, we regret to hear about your experience. We value your feedback about the check-in process and room conditions. Maintenance and cleanliness are indeed top priorities, and we apologize if you encountered issues. Your comments regarding the breakfast offering are taken into serious account, as we aim to meet our guests' expectations. We intend to create a pleasant stay for all guests, and we're truly sorry if this was not the case for you. We're committed to improving our guest experiences. Thank you for your feedback and we hope for another opportunity to better serve you.

10/10 Excellent

Crislin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/13
Crislin, it's wonderful to know that you had a fantastic experience at Millennium Hotel Durham. We take pride in offering top-notch hospitality and your rating certainly encourages us. We eagerly anticipate your next visit. Thank you for choosing to stay with us.