Free continental breakfast
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Reviews of Americas Best Value Inn North Capital

2 out of 5
Americas Best Value Inn North Capital
3401 Capital Boulevard, Raleigh, NC

Reviews

4.6
Rating 10 - Excellent. 1 out of 40 reviews" "
Rating 8 - Good. 9 out of 40 reviews" "
Rating 6 - Okay. 7 out of 40 reviews" "
Rating 4 - Poor. 8 out of 40 reviews" "
Rating 2 - Terrible. 15 out of 40 reviews" "

5.2/10

Cleanliness

5.2/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Isabella

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Walter

Stayed 3 nights in Oct 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
horrible service
The manager at the desk said that she didn't receive my payment from an online reservation so I paid again for her. She was screaming at me and my husband and was very mean. I tried talking to her and she wouldn't ever listen to me as she kept screaming.
Stayed 1 night in Jan 2020
Response from Guest Relations on 2020/2/5
Thank you for taking a moment to review your stay. We're saddened to learn of the mishap at check-in and apologize for any perceived rudeness from a member of our team. Rest assured that we'll be investigating this to ensure our high standards are fully met. We look forward to changing your perceptions should your adventures bring you back our way.

8/10 Good

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Deandre

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine reference was good the hotel room was clean and comfortable I have no issues about my stay and would definitely stay again
Stayed 1 night in Oct 2019

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good enough.
The place was fine. It had decent beds and the shower was fine. It had a microwave and fridge, which was nice to reheat leftovers for breakfast. It did not have towels, other than one for the floor. But otherwise, it worked for what I needed, which was a night of sleep.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Stay ever
Everything in the room was old it had a mildew smell housekeeping service sucked breakfast was disgusting and they charge to much 😡 they refuse to put there hotel on line so customer's can save money
Stayed 1 night in Jun 2019
Response from Guest Relations on 2019/6/12
This is not the type of review we like to read, and we are very sorry that we failed to meet all of your expectations. Our hotel is certainly online, so guests can research us before booking their stay; our goal is to be completely transparent with all that we have to offer. Rest assured that your voice has been heard and your comments will aid our improvement efforts. All the best in your journey ahead.

6/10 Okay

Carlton

Liked: Staff & service
Stayed 1 night in Jun 2019

6/10 Okay

Deena

Disliked: Property conditions & facilities
Little bit run down but inexpensive.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Overall the hotel was comfortable. However when I arrived I was told that my reservation had been canceled. If I hadn't called the Hotels.com customer service line we would not have had a place to sleep because all hotels were booked for the many graduation ceremonies taking place that weekend. Also the electrical outlet had no cover and the room smelled as if it hadn't been used for a while.
Stayed 2 nights in May 2019

2/10 Terrible

Lawrence

Disliked: Cleanliness, staff & service
Very rude and violent service attendant the you
The area was nice a very badd and rude service attendant the younger son is very rude and disrespectful he drain to call the police because I wanted to of you the role before I paid for it I was willing to leave my credit card and identification at the counter he rudely told me know there I could go elsewhere his rooms are clean
Stayed 1 night in Mar 2019
Response from General Manager on 2019/5/3
Dear Lawrence, Thanks for your review, and we're sorry to hear about your experience with our staff. Your concerns are valuable to us, and we'll consider them as we continually improve our accommodations. All the best.

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were many stores around within walking distance to the hotel.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like anything I cancelled my reservation and was still charged
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We returned late that evening and the heat was blowing cold air like the A/C was on. The desk attendant was very non caring about it, like we'd done something wrong. Told me to turn it off then back on. Which worked for a short period of time. Kept switching over to A/C every half hour or so all nigh
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
It was cold and uncomfortable everything looked broke down and unsafe
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
Bed was uncomfortable, pillows were terrible, floor was dirty, filters in the vent hadn’t been changed in AGES, woke up stuffy and couldn’t breathe; room musty and dirty smelling, area sketchy-didn’t feel safe.
Stayed 1 night in Nov 2018

4/10 Poor

Ivan, North Carolina

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

Mary, Philadelphia

Disliked: Property conditions & facilities, room comfort
The rooms too smart no where to sit and eat its was a fight in rooms the cops wss call the time wrong place
Stayed 4 nights in Aug 2018

8/10 Good

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

takara

Liked: Cleanliness, staff & service, room comfort
Ok place to stay
It was ok could have smelled better n been a lot cleaner
Stayed 1 night in Jul 2018

2/10 Terrible

Mark, Florida

Disliked: Cleanliness, property conditions & facilities, room comfort
I needed 2 rooms and both were disgusting. immediately got my money back and left.
Stayed 2 nights in Jul 2018

2/10 Terrible

Lucillle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a Dump.
This place should not have had room 107 on the market at all. The floor and the walls looked as if they have not been cleaned since the 1900's. The sink was clogged, the vanity area & bathroom was so dirty that I did not shower until I went home because I was scared that I would catch something. There was a broken piece of furniture stored in the room. There was supposed to be breakfast served, the only thing I saw was the same bowl of apples that was there when I checked inn. I told the man at the desk when I was checking out and the only thing he said was that he would tell the manager. There was not type of compensation offered at all. The wifi was so bad that I had to use my phone as a hot spot.
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
I've seen worse.
There was a funny smell. My room was on the ground floor and opened to the parking in front. The metal door had been badly bent by something (or someone) had done violence to it . I felt vulnerable and a bit anxious.
Stayed 1 night in May 2018

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service
Super loud. Off busy road which I didn’t know because I booked online. Looked to be in poor shape. Dirty room. They served Eggo waffles for their free continental breakfast. I realize it’s free but eggos?!!!

8/10 Good

Bill, Raleigh nc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice to shopping and restaurants
I have no bad things to say about it I would stay again
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
toilet was loose and rocked back and forth, TV had a line about 2 inches thick straight down the center. staff was slow and didn't smile or act like they cared at all.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice and close to shopping and eating facilities
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still staying there very pleasant easy on and off bypass easy to get to restaurants and shopping areas
Stayed 1 night in Nov 2017

4/10 Poor

Michael, Charlotte, NC

Disliked: Cleanliness, property conditions & facilities, room comfort
not my first choice..
i would try my best to avoid this place if you are worried about cleanliness. my room was not vacuumed and the bathroom floor & itself was "sticky" with who knows what .. i don't usually complain, but this should be known to any future customers.
Stayed 2 nights in Aug 2017

2/10 Terrible

Lavetor

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

eloise, dc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nasty
I am very unhappy..my kids and us was bit en all up b you bedbugs which is so nasty never will I come again ..but it states no refund would have left

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
ABVI Raleigh Capital Blvd
Room was not like the pictures on the web site. I was expecting a sofa instead got a circular table with two chairs. Bathroom shower fixtures need immediate replacement as the faucet was leaking.

2/10 Terrible

Frances, Maryland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk attendant not friendly, nor was breakfast serviced as it was suppose to been included with my stay.Wouldnt stay again

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Ms. D, Winston-Salem,NC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Nightmare
I was so very disappointed. I had friends to go with me and they thought that they was being punked. The lining on the bed had a big blood stain in one of the room, the pillows was disgusting. They had no Ironing board or Iron in the rooms. Never will I use Expedia again. They could have made a better choice, no matter how much it would have cost. I am so use to staying in the very best Hotels. When the name did not sound familiar I should have not booked the stay.

6/10 Okay

Verified traveler

Disliked: Staff & service
Good
Good place close to attractions, food and gas. Room didnt have coffe or shampoo. Also the attendant didnt allow me to use restroom even though i said i just came from new york!!! But other then that good for the price.

2/10 Terrible

Sea Shell

Liked: Cleanliness
Disappointing, even for the low cost.
Holes in walls, only 1 trash can provided, toilet didn't flush properly, sink tap handle difficult to operate, shortaqe of towels and wash cloths, safety latch did not work (missing part of it). Room was basically clean (a plus for housekeeping). Easy to locate.

8/10 Good

Delmi, Raleigh

Stayed 1 night in Sep 2023