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Reviews of Aloft Durham Downtown

3 out of 5
Aloft Durham Downtown
345 Blackwell Street, Durham, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 385 out of 622 reviews" "
Rating 8 - Good. 162 out of 622 reviews" "
Rating 6 - Okay. 50 out of 622 reviews" "
Rating 4 - Poor. 16 out of 622 reviews" "
Rating 2 - Terrible. 9 out of 622 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

albert

Traveled with partner
Very convenient..
Stayed 1 night in Mar 2024
Response from ms on 2024/3/25
Albert, Thank you for staying with us and the 5 out of 5!

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, everything from check-in, passing staff in the elevators, and halls, to check-out. Also, this is literally next door to DPAC, so if you are going to a show there, extremely convenient!
Stayed 1 night in Mar 2024
Response from MCS on 2024/3/19
Ashley, Thanks for staying with us. Thank you for the perfect score. We hope you enjoyed the show!

10/10 Excellent

Alan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenient location to DPAC and the restaurant NanaSteak. Also, the area is very walkable to other restaurants and downtown Durham
Stayed 1 night in Feb 2024
Response from MCS on 2024/2/27
Alan, Thanks for staying with us and we hope you enjoyed the show!

8/10 Good

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, surrounded by everything I was interested in
Stayed 1 night in Feb 2024
Response from MCS on 2024/2/26
Kim, Thanks for staying with us! Come back and stay with us again soon.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We were put in a brand new room. It was great. Great staff.
Stayed 1 night in Feb 2024
Response from MCS on 2024/2/5
Hi Steve, We are happy to hear you enjoyed our brand new rooms!

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from MCS on 2023/12/10
Felix, Thanks for the perfect score!

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert Goers AT RPAC
Stayed 1 night in Nov 2023
Response from MCS on 2023/12/10
Patrick, Thanks for the 10!

8/10 Good

Rosina-Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Aloft was a great hotel. The staff is all amazing- great service. Great rooms. I think it a bit overpriced for the amenities but it is in a great location. The water in the bathroom did not have a good smell - almost like a rusted smell. Another disappointment was the small area to buy drinks and snacks. The coffee maker was “out of service” and I could only purchase my snack items by billling to my room because the payment system was down. At approx 300$ a night I see these as basic services. Cannot stress enough how wonderful the hotel staff is. From front desk to housekeeping. Great people. Thank you
Stayed 2 nights in Nov 2023
Response from MCS on 2023/12/10
Rosina-Maria, We are thrilled you enjoyed your visit with us.

2/10 Terrible

John

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There were sperm stains all over the carpet. Pigsteye!!!!!
Stayed 1 night in Nov 2023
Response from MCS on 2023/12/1
Dear John, Thank you for staying with us. We do hope you alerted any of our talent members so we could have addressed your concerns. Once again, thanks for visiting.

10/10 Excellent

orpheus

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible welcome from Eli and the team. They gave us such wonderful service (full family and a dog). They put us at ease, made check in a breeze!
Stayed 1 night in Nov 2023
Response from MCS on 2023/11/24
Dear Orpheus, Thanks for staying with us and the kind words on Eli and the team. Eli is definitely an all star!

10/10 Excellent

Collie

Liked: Cleanliness, staff & service, property conditions & facilities
Good uptown option
Stayed 1 night in Sep 2023
Response from MCS on 2023/10/10
Collie, Thanks for staying with us and the great score.

6/10 Okay

Mitzi

For the price it was just okay. Convenient to DPAC.
Stayed 1 night in Sep 2023
Response from MCS on 2023/9/12
Mitzi, Thanks for staying with us. Hope you enjoyed the show!

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023
Response from MCS on 2023/9/21
Stephen, Thanks for the perfect score!

6/10 Okay

vincent

Liked: Cleanliness, property conditions & facilities
Price for room high
Stayed 1 night in Aug 2023
Response from MCS on 2023/8/28
Hi Vencent, Thanks for staying with us. We hope you enjoyed your visit. Our prices are very competitive for the downtown Durham area.

4/10 Poor

Sandra, Stella

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
1. We could have saved $150 off of our one-night stay if someone had told us about a senior discount. 2. There was a hair on the cup next to the bathroom sink. 3. The seat cushion on the bench in the room was tattered and scraped (unsightly). 4. The bath mat is frayed and tattered (so shabby).
Stayed 1 night in Aug 2023
Response from MCS on 2023/9/12
Sandra, Thanks for staying with us. Always check out Marriott.com for the best rates available.

4/10 Poor

MaryKay

Traveled with family
Liked: Cleanliness
Upon arrival at the reception area, the clerk said “credit card and ID”. No hello, how are you, are you checking in? Etc…. I found that to be very rude. I asked her if she didn’t want my name, and she said she could get that from my ID and credit card. Hummmm. The water pressure in our sink was VERY low, and upon entering the room, the area smelled like dirty feet or shoes. Not pleasant. The bathroom was clean, but I would have preferred more bedding than the top sheet surrounding a very thin duvet.
Stayed 1 night in Aug 2023
Response from MCS on 2023/8/21
Hi Mary Kay,Thanks for staying with us. I am sorry to hear the comments on your arrival. We take pride in our service and this display is not indicative of our service. Please accept our apologies.

10/10 Excellent

Paige

Stayed 2 nights in Aug 2023
Response from MCS on 2023/8/11
Paige,Thanks for the perfect score!

8/10 Good

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, convenient location, a bit pricey.
Stayed 1 night in Jul 2023
Response from MCS on 2023/8/2
Adrienne, Thanks for staying with us. We are happy you enjoyed your stay.

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from MCS on 2023/7/20
James, Thanks for visiting the Aloft Durham Downtown!

8/10 Good

CHRISTINA

Stayed 1 night in Jul 2023
Response from MCS on 2023/8/11
Christina, We are glad you enjoyed your stay with us.

10/10 Excellent

Garrett

Stayed 1 night in Jul 2023
Response from MCS on 2023/7/16
Garrett,Thanks for the excellent review. We are thrilled you enjoyed your visit with us.

10/10 Excellent

Jeremy

Liked: Staff & service, property conditions & facilities, room comfort
Came for a Durham Bulls. Clean and convenient. Will be back
Stayed 1 night in Jul 2023
Response from MCS on 2023/7/12
Jeremy, Thanks for the great review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location, Great Room
I stayed at Aloft over a long weekend to see a show at DPAC. Initially I had chosen the hotel due to its proximity to the theater, but was pleasantly surprised by how updated the hotel was and how nice my room was! My room was clean and quiet, parking was easy (although plan to check in on time if it's the day of a performance!) No complaints.
Stayed 2 nights in Jun 2023
Response from MCS on 2023/6/21
We are thrilled you enjoy your visit with us. Come back and stay with us again!

8/10 Good

James

Stayed 1 night in Jun 2023
Response from MCS on 2023/6/21
James, Thanks for staying with us!

10/10 Excellent

Jayme

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Not a boutique hotel but clean and new. Great location to go to a Bulls game and cute restaurants near.
Stayed 1 night in Jun 2023
Response from MCS on 2023/6/19
Jayme, Thanks for staying with us!

2/10 Terrible

Mitchell

Liked: Cleanliness
Disliked: Amenities
Not only do you pay for parking but they do not tell you that you may not be able to get in or out at times due to performing arts center events. Frequent train passing noise, as early as 6:15am. Room has an echo effect in it because lack of sound absorbing material and furniture.
Stayed 2 nights in Apr 2023
Response from MCS on 2023/5/2
Mitchell, Thank you for your comments. it is only through feedback from our guests that we may become a better hotel!

6/10 Okay

Leona

Traveled with family and small children
Liked: Cleanliness, staff & service
The property was in a cool area and the bar and pool table were enjoyable. Staff was nice and helpful. Not much on amenities and charged for parking at such a high price for a room. The bathroom tile and walls needed updating and the rooms were far from luxurious. Bedding and mattress could have been better for the price. Overall, a decent hotel but expected a little more.
Stayed 1 night in Apr 2023
Response from MCS on 2023/4/20
Leona, Thanks for staying with us. We are refreshing the hotel and we will address the bathrooms.

10/10 Excellent

ed

Liked: Cleanliness, staff & service, property conditions & facilities
Next to DPAC
Stayed 1 night in Apr 2023
Response from MCS on 2023/4/3
Ed, Thanks for the perfect score

10/10 Excellent

Sara, Wallace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Apr 2023
Response from MCS on 2023/4/3
Sara, Thanks for the perfect score

8/10 Good

KIRAH

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amazing staff, comfortable room, spacious, like having coffee/tea in room and the available snacks. Only issue was AC a little loud when came on but overall have enjoyed every Aloft stay.
Stayed 1 night in Mar 2023
Response from MCS on 2023/4/3
Kirah, Thanks for your visit!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Great Location and Fantastic Staff
People - front desk, house keeping, bar tender, cook -- all great. Needs an update and refresh. Huge room, but too little sitting opportunities in room. Only wall plugs for charging; no USB ports. Bathroom needs places to hang towel near sink and shower door. Shower needs a shelf and/or bench. Floor of shower was VERY slick -- big safety issue.
Stayed 4 nights in Mar 2023
Response from MCS on 2023/4/3
Andrew, Thanks for visiting with us.

8/10 Good

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from MCS on 2023/4/20
Laura, Thanks for staying with us!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from MCS on 2023/4/20
Greg, Thanks for staying with us!

10/10 Excellent

Clinton, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from MCS on 2023/3/24
Clinton, Thanks for staying with us and for the perfect score!

8/10 Good

Josue, New Bern

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Two minute walk to DPAC.
Stayed 1 night in Mar 2023
Response from MCS on 2023/3/23
Josue,Thanks for staying with us! Come back and stay with us on your next visit to DPAC

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2023
Response from MCS on 2023/3/6
Kevim, Thanks for the great comment!

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from MCS on 2023/4/3
Joan, Thanks for the perfect score

10/10 Excellent

Fumitoshi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2023
Response from MCS on 2023/3/3
Fumitoshi, Thanks for the great score!

10/10 Excellent

michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a Business meeting. Location is great. Rooms are BIG. Meeting are was perfect. Staff was very attentive.
Stayed 1 night in Feb 2023
Response from MCS on 2023/2/27
Michael, Thank you for the perfect score! Come back and stay with us when you are back in the area!

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely above and beyond service and friendline
Stayed for a concert at dpac and could not be any more convenient!
Stayed 1 night in Feb 2023
Response from MCS on 2023/2/24
Margaret, Thanks for staying with us and the glowing review!

10/10 Excellent

Cathy

Stayed 1 night in Feb 2023
Response from MCS on 2023/3/23
Cathy, Thank you for the perfect score!

8/10 Good

JEFFREY E

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2023
Response from MCS on 2023/2/22
Jeffrey, Thanks for staying with us and for the good review!

4/10 Poor

Ron

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good First room smelled like a big wet dog Second room we got was just plain worn out from the furniture to the carpet Saturday night the hallway on our floor was extremely loud until at least 3:30-4:30 Sunday morning
Stayed 3 nights in Feb 2023
Response from MCS on 2023/2/15
Ron, Thanks for staying with us. I do hope you alerted management on your displeasure so we could make it right.

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from MCS on 2023/2/9
Joshua, Thanks for staying with us!

10/10 Excellent

Cristina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Excellent customer service. Clean and well appointed rooms. Perfect for the downtown getaway.
Stayed 1 night in Jan 2023
Response from MCS on 2023/1/30
Cristina, Thanks for staying with us for your downtown getaway!

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No hot water for shower. For price of room, would’ve thought a bowl of Honey Nut Cheerios would be included for breakfast!
Stayed 1 night in Jan 2023
Response from MCS on 2023/1/30
Debra, Thank you for staying with us!

10/10 Excellent

Ann

Stayed 1 night in Jan 2023
Response from MCS on 2023/3/6
Ann, Glad you enjoyed your stay with us!

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the DPAC
Stayed 1 night in Jan 2023
Response from MCS on 2023/1/30
Nathan,Thanks for staying with us for your DPAC event!

10/10 Excellent

Aaron

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and bartender. The rooms are large and spacious.
Stayed 1 night in Jan 2023
Response from MCS on 2023/1/9
Aaron, Thanks for the kind words! Come back and visit us again.

10/10 Excellent

Michael J.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and up to date. They staff was very friendly and the hotel was in the center of a lot of attractions.
Response from MCS on 2022/12/12
Dear Michael J, Thanks for the glowing review. We are thrilled you enjoyed your stay!