Raffles City Tours

The Pan Pacific is past its prime. The building itself is ageing, and rooms getting outdated. For example, the shower door didn't close, leading to flooding. Further, the shower pressure was not particularly strong. The bigger issue is that despite being an incredibly busy hotel, it is understaffed and as such, does not reflect the premium price tag. The wait to check out took more than 10mins, just two staff were serving while others sauntered about not lending a hand. Access isn't the easiest; pedestrian access from Suntec and the Promenade station are not easy via the street level, one has to enter via the connected malls. Lastly, good luck trying to get the lift. Just four lifts for hundreds of guests, so the wait is up to 5mins at times. The hotel is quiet though, with decent room soundproofing. All in all, I would not recommend nor return. There are other options in town.