Is Chez Elena Guesthouse pet-friendly?

Yes, Chez Elena Guesthouse allows cats and dogs (limit 2 total). There's a deposit of USD 5 per night and a fee of USD 5 per pet, per night.

How much is parking at Chez Elena Guesthouse?

Self parking and valet parking are free at this property; nearby parking is also free.

Does Chez Elena Guesthouse provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 39 per room applies.

Where is Chez Elena Guesthouse located?

This family-friendly Quito guesthouse is located in the historical district, within 2 mi (3 km) of Concentración Deportiva de Pichincha, University Andina Simón Bolívar, and National Polytechnic School. Nayon Xtreme Valley and Cuyabeno Lodge are also within 3 mi (5 km).

Chez Elena Guesthouse Reviews, Deals & Photos 2025

About the neighborhood

Located in Quito, Chez Elena Guesthouse is in the historical district. Concentración Deportiva de Pichincha and TelefériQo Base Station are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Nayon Xtreme Valley and Interactive Science Museum. Traveling with kids? Consider Quito Observatory and Cuyabeno Lodge. Relax and indulge in the area's hot springs, or seek out an adventure with hiking/biking trails and ecotours nearby.

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10/10 Excellent

Elizabeth

2018/6/4

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s a great place to stay! Paco and Elena will make you feel at home. We have stayed 3 times.

Stayed 5 nights in May 2018

8/10 Good

Pablo , Guayaquil, Ecuador

2017/5/31

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel

The hotel was nice. I went with my family (my wife and little daughter) and we enjoy it. The staff is actually a family and they were very kind and friendly. The food was good, basically homemade. The room was clean, no so big but was enough for us. For the price the accommodation was very good.

Stayed 4 nights in May 2017

6/10 Okay

Verified traveler

2016/2/24

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family staff. NOISY neighborhood.

Comfortable accommodations with a roof top patio. Breakfast and simple dinner available with advance request. Easy bus access to town. Hard for taxi drivers to find it but map with address is available.

10/10 Excellent

Piter, Valencia, Venezuela

2016/2/9

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente Ubicacion

De Colores! Esta Excelentemente ubicada cerca del centro historico de Quito, facil acceso en transporte publico, el trato del personal es excelente. Dios los bendiga!

4/10 Poor

Verified traveler

2015/12/29

Liked: Staff & service

Disliked: Room comfort

Bare bones

Chez Elena is a bit out of the way with not much within walking distance. We showed up around 7pm and were not given the room we booked. They either don't have access to or don't check their reservations. However, Elena was very nice and cleaned another room for us right away. The rooms are very, very basic. The curtains did not block light, and I'm sure people could see right into the rooms at night. Hot water was also iffy. I had a hot shower but my husband did not. While removed from Old Town, the neighborhood is still very loud at night and we did not sleep at all. WiFi is also spotty. The positives are that Elena is extremely nice and accommodating. She made a delicious and generous breakfast, and she even shared with us tortillas made with homemade masa flour her previous guests had gifted to her. She also hunted at length for tape for us to fix a rip in our bag.

4/10 Poor

Joy, USA

2015/12/8

Disliked: Staff & service, property conditions & facilities

Go to a better hotel.

Guesthouse is a correct statement. You are in someone else's home and the owner who is a bit of a moody character lets you know it. Didn't get a warm, fuzzy feeling in this place. Not very accessible to historic area and not worth the money you save by staying here.

10/10 Excellent

Keith, Middlesbrough

2015/8/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious and clean

Not a central location. Owners willing to help with travel arrangements. Very spacious clean accommodation.

8/10 Good

Armand, Québec, Canada

2015/3/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Intéresses à y retourner

Un milieu très familial, des gens tres accueillants et tres avenants. Au moins une personne sur place parle français et anglais. On peut obtenir de très bonnes informations sur les points d'intérêts a Quito et dans les environs. Acces facile a la vieille ville de Quito par autobus.

10/10 Excellent

Patrick

2014/10/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Jorge Enrique Gallego, Medellín

2014/5/25

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Como seleccionan ustedes los hoteles que ofrecen?

Terrible, no me recibieron en el hotel, que mi reserva estaba cancelada, que no habían habitaciones, fue evidente que tenían sobre vendido el hotel, por el campeonato Latinoamérica de BMX, al evento que fui, a las 2 de la mañana me toco salir a buscar otro hotel y lo encontré gracias a Dios, eso si la confiabilidad que pude tener con Hoteles.com se perdió por completo, es decir no los recomendaría jamás, ni a ese hotel ni a su sitio web... Pues lo que se gestiona con ustedes no los respetan los hoteles así de simple!!

10/10 Excellent

Verified traveler

2014/3/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

personel aceuillant

tres bon et en plus le fils dario parle couramment le francais

8/10 Good

Simon, Burgdorf

2014/3/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familiär und gemütlich

Für längere Aufenthalte in quito weniger geeignet, da Taxi oder Busse erforderlich sind. Da Türen und Tor abends geschlossen sind, bereitet der nächtliche Einlass gelegentlich Probleme (man erhält dazu keinen Schlüssel). Sehr freundliche Gastgeber und sehr gutes Essen.

10/10 Excellent

agingerabroad

2014/3/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastically run guesthouse; great family

Loved the place and would happily go back again. I recommend checking out some of the day trips they have to offer - you basically get your own personal tour guide :-).

10/10 Excellent

Poppi, Revelstoke, Canada

2014/1/31

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The family are very kind and helpful and even picked me up at the airport when I arrived very late at night. They are also creative and there is a cool, arty feel to the place. Enjoyed my stay very much!

8/10 Good

Verified traveler

2013/7/16

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Like visiting your grandmother.

Convenient family-type atmosphere. Closer to the airport than most. Several steps down from the street and several steps up to our room. Not for handicapped travellers.

10/10 Excellent

Chris, California

2013/7/2

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hospitality, difficult location

I made a quick stay at Chez Elena before heading to the airport the following morning. The proprietors were fantastic hosts. They were friendly, cooked a great dinner, and helped us out with our travel needs (convenient airport shuttle service, for example). It was a pretty small operation and was much more like a homestay than a hotel. The place was a bit difficult to get to (Hotels.com has the wrong address up), and likely requires a taxi to get to anything in the city. The rooms were nice, the building was beautiful, and I wouldn't mind staying there again.

8/10 Good

Steve, Nova Scotia

2013/4/9

Liked: Staff & service, property conditions & facilities, room comfort

Excellent value

Although this inn is out of the city, there is a bus stop right outside, and it's about a 20 bus ride to downtown. Paco and Elena are wonderful, friendly people. Their son, Dario, speaks English. They do their own tours, which were excellent. Excellent value at this guest house. The house is like an art museum. Paco is a noted Ecuadorian artist. The breakfasts are fine. Hot water for showers is limited or missing.

6/10 Okay

Verified traveler

2012/9/27

Liked: Cleanliness, staff & service

Long way out

Excellent servive!!, Great food,

6/10 Okay

Verified traveler

2012/5/22

Liked: Cleanliness

Disliked: Room comfort

location to be desired

Stay one night at this place. On arrival had to wait on the street for 45min until the owners arrived (in spite of the email sent the previous day). House is nice and clean. The location of the place is far from anything ($15-$20 cab ride from airport)- good thing they offered diner as there are no restaurant nearby. Bring hear plugs for the night: everyone has a dog in the neighbourhood. Very friendly family, good value in spite of location.

10/10 Excellent

Carlos, Venezuela

2012/1/22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Atencion!

Nos gusto casi todo!... si no fuera por el unico detalle de que el baño queda afuera de la habitacion... diriamoa que nuestra estadia alli fue perfecta!... Gracias!!

10/10 Excellent

Pam, Cuenca, Ecuador

2012/1/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chez Elena in Quito

The owners are wonderful, and very friendly. I will stay there again. You will have to either take a taxi or bus, to get to the tourists sites, but easy to do

10/10 Excellent

Nick, Grover Beach, CA

2011/3/30

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hoel Chez Elena in Quito, Ecuador-excellent value!

This is a very lovely, new, clean, and hospitable hotel. It is a 20 minute bus ride from downtown Quito, which makes it a bit hard to find. I do heartily recommend it, however. Just remember to get the hotel's local number from Hotels.com before you come, so the taxi driver can call to get directions if needed. Alternatively, print the map located on the Hotels.com website and bring it along with you. The owners live right next door. They serve breakfast and dinner. It seems more like a B&B but you have your own private bedroom with its alloted bathroom in the adjoining hallway. The hot water works. Overall, an excellent stay at a quite remarkable price. Oh, the bus line is very convenient into town, picking you up and dropping you off just 100 feet from the hotel. 5 stars except for the location. The wifi signal is weak, but I'll get them to work on it.

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Chez Elena Guesthouse

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