We regret your comments and the confusion created by yourself , we want to let you know that at the entrance of our pperty we have a security guard who is in charge of verifying the entry and exit of people to the hotel for security reasons, regarding the email of your reservation, it should have to verify it correctly because we also received your reservation without problem for two nights with a value of 107.36 AMERICAN DOLLARS, at no time were you charged double or more than the charges that appeared on this platform, and the payment was not in Quetzales As you wanted it to be seen, so we recommend that yo verify all the information correctly when you make another reservation. According to you, our lobby was dark since there was no electricity in the city, and the clarity that it had was enough to Do not turn on the electric generators when there is natural light in the facilities, we understand your ignorance of our location, but near our facilities there is not only Walmart, there are countless companies, shopping centers, universities, hospitals, etc. That our privileged location is important and useful to national tourists, and as an added value it allows them to find what they need near our facilities. If you wanted to be close to the central park or historic center, we suggest that the next time you book see on the platform in the map function the hotels or HOSTELS that are close to that location, and take into account your budget if it was limited since the prices of a hotel are different from the price of a Hostel, which was what you wanted to pay, the rates on the platform are clear and if you have configured your currency not in US dollars, it is your mistake, not ours. but you cannot expect us to charge you in quetzales the rate that was clearly in us dollars without making an exchange of value for quetzales, its illogical.

Estamos muy felices de que su estadia con nosotros, haya sido placentera, esperamos poder servirle de nuevo, saludos.

Agradecemos su puntuacion, esperamos poder mejorar sus expectativas en una nueva oprtunidad, muy amable y siempre le esperamos!!

Thank you for your comments, we hope to have the opportunity to serve you again.

Agradecemos su puntuacion y comentarios, estamos muy felices de haberle logrado esa percepcion en su persona, estamos siempre a sus ordenes!!

Agradecemos sus comentarios, esperamos volverlo a ver en una nueva oportunidad!!

Nos hace muy felices el haber logrado servirle como usted se merece, esperamos poder tener la oportunidad de servirle constantemente, gracias por su puntuacion y comentarios, le esperamos!!

Agradecemos de sobremanera su puntuacion, esperamos poder tener la oportunidad de servirle en una nueva oportunidad!!