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Reviews of Ramada Queenstown Central

4 out of 5
Ramada Queenstown Central
24 Frankton Road, Queenstown

Reviews

8.8

Excellent

Rating 10 - Excellent. 443 out of 839 reviews" "
Rating 8 - Good. 275 out of 839 reviews" "
Rating 6 - Okay. 78 out of 839 reviews" "
Rating 4 - Poor. 25 out of 839 reviews" "
Rating 2 - Terrible. 18 out of 839 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had amazing service from everyone we encountered! Such a lovely stay for my husband and I, we will definitely stay here again when we come back!
Stayed 2 nights in May 2024

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 2 nights in Feb 2024
Response from JC on 2024/5/22
Hi Jonathan, thanks for your feedback!

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly refurbished, spacious bathroom and room with in room kitchen facilities and amazing lake views, very private
Stayed 3 nights in Apr 2024
Response from Jacob, FOM on 2024/5/3
Thank you Victoria!

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Front desk staff are borderline friendly. Restaurant staff are super friendly
Stayed 2 nights in Apr 2024
Response from Jacob, FOM on 2024/5/3
Thank you Eric

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jacob, FOM on 2024/5/12
Thank you!

10/10 Excellent

Homar

Liked: Cleanliness, staff & service, property conditions & facilities
Great helpful staff
Stayed 1 night in Apr 2024
Response from Jacob, FOM on 2024/4/12
Thank you Homar!

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Amenities
Overpriced for what you get. Nowhere to sit in the room if there are 2 people. One very small low 'cube' type seat and low table - nothing else. Rip off for $352.00 a night.
Stayed 3 nights in Mar 2024
Response from Jacob, FOM on 2024/4/7
Hi Paul,it's up to you to get familiar with room amenities and it's price before you decide to book it. Let me assure you that our rates are very reasonable considering Queenstown being tourism hot spot.Kind regards

10/10 Excellent

Homar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to town and great amenities.
Stayed 1 night in Apr 2024
Response from Jacob, FOM on 2024/4/5
Thank you!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Good location kitchette studio well stocked
Stayed 3 nights in Apr 2024
Response from Jacob, FOM on 2024/4/5
Thank you!

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jacob, FOM on 2024/4/6
Thank you!

4/10 Poor

Dan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jacob, FOM on 2024/5/3
Thank you!

8/10 Good

Paul

Stayed 2 nights in Mar 2024
Response from Jacob, FOM on 2024/5/3
Thank you!

8/10 Good

Kim

Traveled with partner
Liked: Amenities, property conditions & facilities
I loved the view from our studio which was stunning. I liked the convience to town. I liked we had a wachine machine and tumble dryer but it got very dusty when on. But would stay again
Stayed 14 nights in Mar 2024
Response from Jacob, FOM on 2024/4/5
Thank you Kim!

8/10 Good

Rajkumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and convenient for visiting shops and restaurants. Adequate facilities in the hotel and staff are friendly.
Stayed 7 nights in Mar 2024
Response from Jacob, FOM on 2024/4/5
Thank you Rajkumar!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money when booking in advance very good location two options of walking into village . Bus stop outside . New hotel
Stayed 4 nights in Mar 2024
Response from Jacob, FOM on 2024/4/5
Thank you Melanie!

6/10 Okay

Maria

Traveled with partner
Liked: Staff & service, property conditions & facilities
This hotel was very basic. We were given an accessible room even though we didn’t ask for one. The bathroom was not very appealing as a result. When I went to take a shower there was a number of thick black hairs under the shower curtain which were very off pulling. Housekeeping didn’t arrive until about 4:30 or 5:00pm. Too late to want service. Each time we entered the hotel there were employees at the front desk and other than the first time. We weren’t greeted or acknowledged when we returned. We were on the fourth floor and we had a beautiful view of the lake. We ate at the restaurant one night and the food was good. The restaurant staff were working very hard.
Stayed 2 nights in Mar 2024
Response from Jacob, FOM on 2024/4/5
Thank you for your review Maria

10/10 Excellent

Joan, Roanoke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute best Ramada I have ever stayed in. Staff was helpful and pleasant. Our room was clean and had everything we needed and more. Was pleasantly surprised that we had two separate bedrooms that each had their own bathrooms, as I was traveling with a group of 3 friends. And a separate "living area" that had dining chairs, couch, kitchenette, with an amazing view of the lake. I found the breakfast buffet to be expensive even with the VIP benefit for what it was, but that still was not enough to detract from the stay of this beautiful property. There are plenty of places to walk too and the bus stop was conveniently located across the street, we just found other places for breakfast. The location is conveniently located and not a far walk to town. Highly recommend this hotel.
Stayed 3 nights in Mar 2024
Response from Jacob, FOM on 2024/3/26
Thank you for your lovely review Joan! We are pleased you enjoyed your stay and hope to see you again.

8/10 Good

Alex

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and the room and property was clean and tidy. Housekeeping seem to do their rounds late in the afternoon which was a difficult time because we were resting before dinner. Unfortunately this meant that our room was only serviced fully once during our stay (3 nights).
Stayed 3 nights in Mar 2024
Response from Jacob, FOM on 2024/3/23
Hi Alex, thank you for your feedback!We are sorry for the housekeeping issues! Next time please let the front desk know straight away and we'll fix the issue.Kind Regards

10/10 Excellent

William

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
friendly helpful staff
Stayed 1 night in Mar 2024
Response from Jacob, FOM on 2024/4/12
Thank you William!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a washer and dryer
Stayed 5 nights in Mar 2024
Response from Jacob, FOM on 2024/3/19
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent modern hotel with all the comforts of home in a good sized room. Excellent staff who were very helpful and friendly. Located a 5 minute walk from the main strip of Queenstown. Would definitely stay again and highly suggest.
Stayed 2 nights in Feb 2024
Response from Jacob, FOM on 2024/3/19
Dear Melissa,thank you very much for your review and hope to see you again soon.Kind regards

8/10 Good

Alan

At top of steep hill.
Stayed 5 nights in Mar 2024
Response from Jacob, FOM on 2024/3/18
Thank you

8/10 Good

Vicki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and staff were very helpful a shuttle service would be a great improvement
Stayed 3 nights in Mar 2024
Response from Jacob, FOM on 2024/3/18
Thank you for your review Vicki!

10/10 Excellent

Jacob Birk, San Francisco

Stayed 2 nights in Mar 2024
Response from Jacob, FOM on 2024/4/5
Thank you!

6/10 Okay

Michael

Traveled with partner
Disliked: Amenities
Most expensive & disappointing place we stayed during our 2-week trip to New Zealand. For the $$$, they could have provided complimentary breakfast for me & my wife, as many places do, instead of a measly $25 gift card to the hotel restaurant that didn’t even cover one decent breakfast. Also, for the $$$, provide free parking - not only did they charge, but they didn’t even have enough paid parking available. Would recommend looking for another hotel.
Stayed 1 night in Mar 2024
Response from Jacob, FOM on 2024/3/16
Hi Michael,I would recommend reading the property information before booking and get yourself familiar with your VIP Expedia membership perks. You can't expect to get what you don't reserve.I can assure that we have very reasonable rates in the most Expensive NZ tourist destination.

10/10 Excellent

Susan May

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect property 10 minute walk to lake and town centre. Staff very helpful and pleasant, thoroughly recommended.
Stayed 2 nights in Mar 2024
Response from Jacob, FOM on 2024/3/16
Dear Susan,thank you very much for your review and hope to see you again soon.Kind regards

10/10 Excellent

William E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk receptionists went over and above in their friendliness, pleasantness, and helpfulness. The attached restaurant had a somewhat limited menu. I would have preferred a much smaller cheeseburger option for example.
Stayed 5 nights in Mar 2024
Response from Jacob, FOM on 2024/3/16
Thank you William

2/10 Terrible

elzbieta

Disliked: Amenities
The room was truly unacceptable as a hotel-room
Stayed 1 night in Mar 2024
Response from Jacob, FOM on 2024/3/10
Hi Elzbieta,would you mind sharing why you find the room unacceptable? The room description, amenities and it's size is presented on each booking website for you to get familiar with prior making the booking.

6/10 Okay

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3nights…..comfortable room, good location but a steep hill to climb from central town to hotel. Restaurant food was excellent but they kept a door open and everyone was wearing jackets….they did remedy upon asking. The Chef’s food presentation was excellent as were the entrees we enjoyed. Breakfast buffet is excellent. They arranged all of our cabs and we highly recommend Queenstown Taxi Service. We found all taxi services are not created equal in Queenstown. Staff is very accommodating, friendly and professional. Would stay here again.
Stayed 3 nights in Mar 2024
Response from Jacob, FOM on 2024/3/8
Dear Brenda,thank you very much for your review and hope to see you again soon.Kind regards

6/10 Okay

Julie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was good. Great location. Staff were very busy and rushed through check in.
Stayed 1 night in Mar 2024
Response from Jacob, FOM on 2024/3/7
Thank you Julie!

8/10 Good

Rosalind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was bright with big windows. Bed was very comfortable. Bathroom was small and awkward to get in and out of. Check in/check out was quick and easy. There was no obvious opt out of daily room service - no notes to leave towel on racks if you didn't want them changed. My room did not have a do-not-disturb sign. The hotel is at the top of the hill so a bit of hike from town but walking through the park was nice. The bus stop is out the front so very handy to get to the airport and Arrowtown. You can also catch the bus up to avoid the walk up the hill. I didn't have a car but the car park was booked out when I arrived so you would have to try and find a spot in the street. The restaurant next door served up great pizzas.
Stayed 3 nights in Feb 2024
Response from Jacob, FOM on 2024/3/8
Hi Rosalind, thank you for your feedback!

8/10 Good

Amber, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy, good location
Stayed 2 nights in Feb 2024
Response from Tom on 2024/3/2
Thanks for the feedback! We're glad you found our place clean and tidy and enjoyed its location. We strive to maintain high standards for cleanliness and convenience for our guests

10/10 Excellent

Jonathon, Watertown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and great for what we needed. It was clean, modern and had a well equipped kitchen and washing facilities. Parking is limited on the property. and you should reserve ahead. Alternatively, there was lots of on street parking.
Stayed 1 night in Feb 2024
Response from Jacob, FOM on 2024/2/23
Thank you for your review Jonathon!

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Nice hotel within walking distance of the main centre of Queenstown.
Stayed 1 night in Feb 2024
Response from Jacob, FOM on 2024/2/23
Thank you Jillian!

6/10 Okay

Vinay

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Jacob, FOM on 2024/2/23
Thank you

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Feb 2024
Response from Jacob, FOM on 2024/2/14
Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jacob, FOM on 2024/2/14
Thank you!

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Ramada Queenstown offered a modern stay in a great location. It is just a short walk down the hill into the main town and all the fantastic offerings. The property was clean and comfortable. We had an amazing view of the lake as provided by our room upgrade curtesy of Expedia. The room itself lacked extras like cotton pads etc but not a major. We thought the TV could have been slightly bigger for the room provided but otherwise it was a great stay and we would definitely come back in the future.
Stayed 3 nights in Feb 2024
Response from Jacob, FOM on 2024/2/10
Dear Anna,thank you very much for your review and hope to see you again soon.Kind regards

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we loved this property , great hotel in a great location. Only disappointment was we couldn’t get a drink from the bar on arrival at 9.45, already closing up ! Had to go to neighbouring hotel to get served.
Stayed 4 nights in Feb 2024
Response from Jacob, FOM on 2024/2/10
Thank you Michael

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for the 4 nights in Queenstown.
Stayed 4 nights in Feb 2024
Response from Jacob, FOM on 2024/2/9
Thank you Neil

10/10 Excellent

Reina

Stayed 1 night in Feb 2024
Response from Jacob, FOM on 2024/3/23
Thank you!

10/10 Excellent

Lisa, Auckland

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property, short walk to shops and lake. Was great having a washing machine and dryer in our room. Lovely quiet clean property with friendly staff.
Stayed 4 nights in Feb 2024
Response from Jacob, FOM on 2024/2/10
Thank you for your review Lisa

10/10 Excellent

Deborah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was within walking distance of the downtown area with all the shops and restaurants.
Stayed 5 nights in Feb 2024
Response from Jacob, FOM on 2024/2/10
Thank you Deborah!

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jacob, FOM on 2024/2/6
Thank you!

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a 10 minute walk to the town down through the Queenstown Gardens which made it a convenient place to stay for the price. Parking needs to be reserved in advance as on-street parking is limited. I felt safe walking back to the hotel at night in beautiful Queenstown.
Stayed 4 nights in Feb 2024
Response from Jacob, FOM on 2024/2/6
Thanks for staying with us Donna. We appreciate your feedback!

8/10 Good

BURZEES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jacob, FOM on 2024/2/5
Thank you

6/10 Okay

Adrienne

Liked: Cleanliness, room comfort
Acceptable
Stayed 3 nights in Jan 2024
Response from Jacob, FOM on 2024/2/3
Thanks for your review Adrienne.

8/10 Good

SANJAY

Traveled with family
Liked: Cleanliness, staff & service
The hotel is quite modern and customer service is pretty good . However, studio rooms are quite small and hardly any space to keep luggage. There are very few dining options nearby but otherwise location is good.
Stayed 2 nights in Jan 2024
Response from Jacob, FOM on 2024/2/3
Thank you for your review Sanjay.Please ask our front desk for dining recommendations because we are located in downtown Queenstown and there are literally 100+ dining options within 10 minutes walk.Regards

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Plenty of free on street parking. Great housekeeping.
Stayed 3 nights in Jan 2024
Response from Jacob, FOM on 2024/2/3
Thank you Margaret!

4/10 Poor

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Don’t book here through Hotels.com
Booked through Hotels - reservation said would receive food and beverage credit. Had breakfast at the hotel but they wouldn’t issue a voucher because they said they don’t recognize Hotels.com VIP status just Expedia!? Same company. So good location, nice enough room but best to book elsewhere or book through a third party other than Hotels.com
Stayed 3 nights in Jan 2024
Response from Jacob, FOM on 2024/2/5
Hi Brenda,thank you for your review. Unfortunately Hotels.com don't run the promotion with us so the VIP status can't be recognized. Please contact our front desk if you require more information.Thank you