Family Apartment, 2 Bedrooms, Private Bathroom | Free WiFi, bed sheets

Reviews of Pinewood Lodge

3 out of 5
Pinewood Lodge
48 Hamilton Road, Queenstown

Reviews

7.6

Good

Rating 10 - Excellent. 101 out of 413 reviews" "
Rating 8 - Good. 165 out of 413 reviews" "
Rating 6 - Okay. 95 out of 413 reviews" "
Rating 4 - Poor. 27 out of 413 reviews" "
Rating 2 - Terrible. 25 out of 413 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mahendra

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2024

2/10 Terrible

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a terrible choice to stay there as the locks on the door were nonfunctional. We believed everything would be okay, but in the middle of the night, a stranger entered the room and quickly left upon seeing two people already inside. I felt completely unsafe. The next morning at 7 o'clock, there was a disturbance in the hallway as people were fighting and causing damage, waking us up ( but besides it was good stay very clean and staff was wonderful )
Stayed 1 night in Apr 2024
Response from Mas on 2024/5/1
Hi Ryan, thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your stay. Your safety and comfort are our top priorities, and we will address the concerns you've raised with our team to ensure a better experience for our guests.

6/10 Okay

Christian

Disliked: Cleanliness, property conditions & facilities
Expensive for fairly shabby lodging.
Stayed 1 night in Apr 2024
Response from Mas on 2024/4/17
Hi Christian, thank you for sharing your feedback with us. We're sorry to hear that you found the lodging to be expensive and not up to your expectations. We appreciate your honesty and will take your comments into consideration as we strive to improve our services.

6/10 Okay

Li

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is walkable to the town. Room is small, we booked for three people, buy the room is prepared for two people, no daily room cleaning service, I have to ask towels, toilet paper, mugs from the office. 4/2 midnight fire alarm go no explanation. We still don't know what is the cause.
Stayed 3 nights in Mar 2024
Response from Mas on 2024/4/17
Hi Li, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will address your concerns with our team to ensure better communication and service moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back.

10/10 Excellent

Emma

Stayed 4 nights in Apr 2024

6/10 Okay

Shari

Liked: Amenities
The showers did not drain properly, causing water to fill in the shower and overflow outside the shower.
Stayed 1 night in Apr 2024
Response from Pinewood Lodge on 2024/4/8
Hi Shari, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the showers. Your comments have been noted and will be addressed with our maintenance team to ensure this issue is resolved promptly. We appreciate your patience and understanding.

10/10 Excellent

Khawaja Muhammad

Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close for walking to and from town/activities
Stayed 1 night in Mar 2024
Response from Mas on 2024/4/1
Hi Jennifer, thank you for sharing your feedback with us. We're delighted to hear that you found our location convenient for exploring the town and activities. We appreciate your kind words and hope to welcome you back again soon.

2/10 Terrible

James, Blenheim

Traveled with family and small children
There is insufficient car parking for clients. We were told it would be first in forst served. If you dont get a park good luck finding one close by. The fire alarm went off atv2 in the morning and our building plus one other were vacated. No one turned up, no fire department, police or management. The fire brigade did arrive later after a customer called them. If it had been a real emergency the buildings would have burned down. Several customers and families remained locked out of their rooms after the fire alarm was turned off and it took an hour of waiting in the cold until someone turned up to let them in again. This resulted in a very poor nights sleep. Management and staff did not even offer an apology. I reccomend you stay somewhere else, we wont go back.
Stayed 1 night in Mar 2024
Response from Mas on 2024/4/2
Hi James, thank you for sharing your feedback with us. We are truly sorry to hear about your experience and the inconvenience you faced during your stay. We take your comments seriously and will address these issues with our team to ensure a better experience for all our guests in the future.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and clean
Stayed 2 nights in Mar 2024
Response from Mas on 2024/3/31
Hi Anthony, thank you for your positive feedback! We're glad you enjoyed our location and found everything clean. We appreciate you taking the time to share your experience. If there's anything we can do to make your next visit even better, please let us know.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to CBD. Very helpful and friendly staff. Great value.

2/10 Terrible

Anika

Disliked: Cleanliness, amenities, property conditions & facilities
Avoid the pinewood lodge. A case of stuffing the maximum number of people into as small a space as possible. Most cheap lodgings have redeeming factors, this doesn't. Almost a case of misadvertising. 13 people on a tiny kitchen and no storage space. Shell out a few extra dollars to stay elsewhere, or save a but more and stay in a cheaper place, I doubt it'll be worse.
Stayed 3 nights in Mar 2024
Response from Mas on 2024/3/31
Hi Anika, thank you for sharing your feedback with us. We're sorry to hear about your experience at the Pinewood Lodge. We appreciate your insights and will take them into consideration as we strive to improve our accommodations. We hope you give us another chance in the future.

10/10 Excellent

Preetam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Handy location near to city centre.
Stayed 1 night in Mar 2024
Response from Pinewood on 2024/3/27
Preetam, thank you for highlighting our convenient location near the city center. We're glad to hear you found it helpful. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your positive feedback!

8/10 Good

Komal Vishal

Traveled with family
Liked: Staff & service, amenities
Friendly staff and availability of fully equipped kitchen
Stayed 1 night in Mar 2024
Response from Mas on 2024/3/23
Hi Komal, thank you for your positive feedback! We're glad to hear that you found our staff friendly and enjoyed having a fully equipped kitchen available. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support!

4/10 Poor

Natalie

Traveled with family
Liked: Staff & service
The room was very small with no seats to sit. Very small bathroom and the toilet would keep running . Kettle was too tiny, could barely get it under the bathroom sink. Would not stay here again for the high peice they charged.
Stayed 1 night in Mar 2024
Response from Mas on 2024/3/23
Hi Natalie, we're sorry to hear about your experience. Your feedback is invaluable to us and we will address the issues you've raised with our team. We see that you stayed in our Deluxe Ensuite room, there is a table and chair in the room plus an entire sitting room in the common area. We strive to provide the best service possible and hope for the opportunity to make it right. Thank you for bringing this to our attention.

10/10 Excellent

Suresh

Stayed 1 night in Mar 2024

8/10 Good

Shari

Liked: Amenities
Really like the proximity to Queenstown this lodge is located!
Stayed 1 night in Mar 2024
Response from Pinewood Lodge on 2024/3/19
Hi Shari, thank you for your positive feedback! We're glad to hear that you enjoyed the location of our lodge near Queenstown. We strive to provide a convenient and enjoyable experience for all our guests. We appreciate your review and hope to welcome you back again soon!

2/10 Terrible

Tejaswy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Did not let us check in on time and kept us waiting for hours.
Stayed 2 nights in Mar 2024
Response from Eugen on 2024/3/14
Hi Tejaswy, we're sorry to hear about your experience with us. We apologize for the inconvenience caused by the delay in your check-in process. Your feedback is valuable to us, and we'll make sure to address this issue to improve our service. Thank you for bringing this to our attention.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Functional. Well located
Stayed 2 nights in Mar 2024
Response from Eugen on 2024/3/14
Hi Paul, thank you for taking the time to share your experience with us! We're thrilled to hear that you found our location clean, quiet, and convenient. We appreciate your positive feedback and hope to welcome you back again soon.

8/10 Good

Alan

Stayed 2 nights in Mar 2024

10/10 Excellent

Rhondad

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the common kitchen and eating area and the common living room. Also appreciated all the outdoor eating tables available. It was a nice space for us as a couple but also great for a group of family or friends.
Stayed 1 night in Mar 2024
Response from Mas on 2024/3/8
Hi Rhonda! We're thrilled to hear that you enjoyed our common areas and outdoor dining options. We strive to create a welcoming space for both couples and groups. Thank you for taking the time to share your positive experience. We look forward to welcoming you back soon!

8/10 Good

Karen

Traveled with family
Liked: Staff & service, amenities
Excellent location to access the town centre. Reasonable shared facilities
Stayed 3 nights in Mar 2024
Response from Mas on 2024/3/8
Hi Karen, thank you for sharing your feedback with us! We're glad to hear you found our location convenient for accessing the town center. We appreciate your comments on our shared facilities and will continue to strive for improvement. We hope to welcome you back soon!

8/10 Good

Shari

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Cara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and quiet. Loved the views from the patio
Stayed 2 nights in Mar 2024
Response from Mas on 2024/3/8
Hi Cara, thank you for taking the time to share your feedback. We're thrilled to hear you enjoyed the nice, clean, and quiet environment, as well as the views from the patio. We appreciate your kind words and hope to see you again soon!

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Good value for Queenstown. Would stay again. We were in1 bed self contained apartment.
Stayed 6 nights in Feb 2024
Response from Cris on 2024/2/27
Hi Stephen, thank you for sharing your experience with us! We're glad to hear that you enjoyed the location and found value in your stay with us. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Colleen

Traveled with family
Liked: Staff & service
we felt that this property was not good value for money.
Stayed 1 night in Feb 2024
Response from Cris on 2024/2/27
Hi Colleen, thank you for sharing your feedback with us. We're sorry to hear that you didn't feel like you got good value for your money during your visit. We appreciate your input and will take your comments into consideration as we strive to improve our services.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
I stayed 2 nights on two separate occasions throughout my stay. Parking was a little difficult but excellent walking distance to main shops. Other guests were quite loud on first stay.
Stayed 1 night in Feb 2024
Response from Suz on 2024/2/18
Hi Rebecca, thanks for the feedback! We understand the limited parking can be tricky at peak times of the year. Apologies you were inconvenienced by noisy guests - we do have a 24-hour security team available to deal with noise complaints, as we have a site-wide property noise curfew of 9pm. Hope to see you again!

8/10 Good

Judith

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Suz on 2024/2/18
Thanks for the feedback Judith :) We hope to see you again!

6/10 Okay

Tracy

Traveled with partner
Liked that it was within walking distance to the center of town.
Stayed 2 nights in Feb 2024
Response from Mas on 2024/2/13
We appreciate the review about us being close to the center of town, and other factors on how we could have increased your experience?

10/10 Excellent

Max

Awesome place for a night!
Stayed 1 night in Feb 2024
Response from Mas on 2024/2/13
Brilliant, welcome anytime!

8/10 Good

Min

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Mas on 2024/2/14
Thank you for your positive review!

4/10 Poor

John

Stayed 1 night in Jan 2024

4/10 Poor

Nigel

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mas on 2024/2/13
Hi Nigel, sorry for your negative experience based on your review, would you be able to share some details on how we might improve?

10/10 Excellent

Peter W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mas on 2024/2/13
Really appreciate the rating. Care to share any details?

6/10 Okay

Ian

Traveled with partner
Liked: Cleanliness, staff & service
A little dated, but room was clean. Only about 10-15 min stroll into the lively centre of town. One piece of advice, the hotel wifi only seems to work if you have a 5g sim, not too good for us oldies 😒
Stayed 3 nights in Jan 2024
Response from Mas on 2024/2/13
Hi Ian, thank you for your feedback. We appreciate your comment about the hotel being a little dated, and we'll take that into consideration. We apologize for any inconvenience with the wifi and will look into improving it. We're glad you found the room clean and enjoyed the proximity to the town center.

6/10 Okay

Jan

Traveled with family and small children
Stayed 1 night in Jan 2024
Response from Mas on 2024/2/14
Thankyou for your review, could you share some details as to how we could improve?

10/10 Excellent

shian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good nice places will recommend 👌 friends to stay in future
Stayed 1 night in Jan 2024
Response from Mas on 2024/2/14
Thank you for your positive review and your recommendations to your friends.

6/10 Okay

Himasha

Traveled with family and small children
Stayed 1 night in Jan 2024
Response from Mas on 2024/2/13
Thank you for the rating, Himasha. If you’d like to share any details about your experience, we are always looking for ways to improve.

10/10 Excellent

Joya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little cabin in walking distance to town, free parking was nice during our stay and so was the hot water, towels, heater, and ironing board. There was also a mini fridge and kitchenette which was nice
Response from Mas on 2024/2/13
Hi Joya, thank you for your wonderful review! We're glad to hear that you enjoyed the amenities at our cabin, including the free parking, hot water, towels, heater, and ironing board. We're also pleased that the mini fridge and kitchenette were to your liking. We hope to welcome you back soon!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and great facilities
Set up of the facility was fantastic. Great location.
Stayed 1 night in Dec 2023
Response from Mas on 2024/2/13
Hi Kathryn! Thank you so much for your kind words about our facility. We're thrilled to hear that you loved the setup and found the location to be great. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Faleniko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Mas on 2024/2/13
We’re thrilled to hear you had a positive experience. Care to share any details?

10/10 Excellent

Francis

Stayed 2 nights in Dec 2023
Response from Mas on 2024/2/13
Really appreciate the rating, Francis. Is there anything you’d like to share that we can pass along to the team?

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Mas on 2024/2/13
Thanks for the rating. We’d love to know what made your experience great!

10/10 Excellent

Lung-Chun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet environment.
Stayed 1 night in Dec 2023
Response from Mas on 2024/2/13
Thank you, Lung-Chun, for your positive feedback! We strive to create a peaceful atmosphere for our valued customers. We appreciate your support and hope to see you again soon.

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for someone who’s looking for a clean and comfortable place to rest but will be out all day. My only complaint was my room was next to the communal kitchen a large group of people would gather to make fish dinners and the stench would linger for hours after they were done. No ventilation in that area and would sometimes waft into my room
Stayed 1 night in Dec 2023
Response from Mas on 2024/2/13
Hi Mike, thank you for your feedback! We appreciate your positive comments about our clean and comfortable accommodations. We apologize for the inconvenience caused by the lingering smell from the communal kitchen. We'll take your feedback into consideration to improve our ventilation system. We hope to welcome you back soon!

8/10 Good

Patience

Liked: Cleanliness, property conditions & facilities
Great short stay
Stayed 1 night in Dec 2023
Response from Mas on 2024/2/13
Hi Patience, thank you for your feedback! We're glad to hear that you had a great short stay. If there's anything we can do to improve your experience in the future, please let us know. We appreciate your support!

2/10 Terrible

Lydia

Stayed 1 night in Nov 2023
Response from Mas on 2024/2/14
Sorry to hear about your negative experience, would you care to share some details as to how we could improve?

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good except freezer
travelled in spring season, everything is good and nice except the freezer for forzen food in common cooking area was not cool enough to store frozen food. But they do offer me store our food in their staff use freezer near reception but only can be accessed during reception working hours
Stayed 2 nights in Nov 2023
Response from Mas on 2024/2/13
Hi, Thank you for your kind feedback, we will look into your comment about the freezer & will strive to improve & exceed your expectations.

2/10 Terrible

Kathleen

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Overprice Haddock go to the desk and ask for a towel. I had to make my own bed. There was no heat it was cold. The shower was broken and almost too hot to bear. No continental breakfast, as is common in most other places.
Stayed 1 night in Nov 2023
Response from Mas on 2024/2/13
Hi Kathleen, we're sorry to hear about your experience. We appreciate your feedback and will take your concerns into consideration to improve our services in the future. However we do not advertise that we do continental breakfasts.Thank you for bringing this to our attention.

4/10 Poor

Antony Joseph Roysten

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Quilts had stain and are very old and weird looking. We booked for 3 people room and the towels provided only for 2. The common kitchen was good.
Stayed 1 night in Nov 2023
Response from Mas on 2024/2/13
Hi Antony, thank you for your feedback. We apologize for any inconvenience caused by the condition of the quilts, they have been since upgraded, and the shortage of towels, I believe our team might have missed seeing the number of people it was booked for hence the less towel. We'll address these issues with our team. However, we're glad to hear that you found our common kitchen to be a positive aspect.