2 outdoor pools, a heated pool, free cabanas, pool umbrellas

Reviews of Atelier Playa Mujeres - Adults Only - All Inclusive

5 out of 5
Atelier Playa Mujeres - Adults Only - All Inclusive
Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Col. Playa Mujeres, Punta Sam, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 775 out of 1000 reviews" "
Rating 8 - Good. 112 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lynne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my room. The staff was very assessable, my view was stunning, nothing else I could want. I will return, hopefully soon!
Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 2024/4/29
Dear Ms. Sweeney,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are thrilled to hear that you loved your suite and found our staff's unique handcrafted hospitality, heartwarming. It is wonderful to know that you enjoyed and were mesmerized by the stunning views from every corner of our facilities.We are looking forward to welcoming you back soon for another memorable experience. Your home away from home awaits!Kind regards.

10/10 Excellent

Xi, Tempe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice overall. Food not the best but above average.
Stayed 5 nights in Apr 2024
Response from Atelier Playa Mujeres on 2024/4/29
Dear Ms. Xi,Thank you for choosing Atelier Playa Mujeres for your recent stay and for sharing your feedback with us. We are glad to hear that you enjoyed your overall experience with us.Your comments regarding the food are duly noted, and we appreciate your honesty. We continuously strive to improve and offer the best dining experience to our guests, and your feedback will certainly help us in this endeavor.We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable stay.Kind regards.

10/10 Excellent

Kierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the customer service, drink & food quality, and the resort is very clean & modern
Stayed 2 nights in Apr 2024
Response from Atelier Playa Mujeres on 2024/4/29
Dear Kierra,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to hear that you enjoyed our handcrafted hospitality, exceptional gastronomic offerings, and the modern cleanliness of our resort. Your satisfaction is our utmost priority, and we are thrilled to have provided you with a memorable experience.We look forward to welcoming you back for another exceptional stay in the near future.Kind regards.

10/10 Excellent

Eric

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atelier was a fantastic time. It's everything you would expect from an all-inclusive resort and so much more. The staff were outstanding and made us feel welcomed at every single turn and every place we went. Great food options and easy to use the reservation system as you can do it from your phone. You can also check on activities on your phone as well. As an Expedia Gold member I was given all the benefits and the room upgrade was astounding. The roof top suite was one of the best experiences I've ever had and the view was phenomenal overseeing the golf course and the multi-blue waters of Playa Mujeres. I would definitely come back again.
Stayed 5 nights in Apr 2024
Response from Atelier Playa Mujeres on 2024/4/27
Dear Mr. Eric,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are thrilled to hear that you enjoyed your stay and found our resort exceptional in every aspect.It brings us joy to know that our team made you feel welcome at every moment and in every corner of the resort. Additionally, we are pleased to hear that you enjoyed our delicious dining options and found our reservation and experience system convenient through the mobile app.We are delighted that as a Gold member of Expedia, you enjoyed all the benefits, including the stunning suite upgrade to our rooftop suite, from where you could appreciate the breathtaking views of Playa Mujeres.We look forward to welcoming you back in the future for another unforgettable experience at Atelier Playa Mujeres.Kind regards.

10/10 Excellent

stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Atelier Playa Mujeres on 2024/4/25
Dear Mr. Stanley, Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to know you had such a pleasant experience. We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

Juan Fernando Villa, Gastonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we walked in to the time we left the attention to detail was espectacular. The food, the drinks, Irvin at La Calle can put quite the show. Suyin y Jorge were our butlers and were so attentive and made sure all of our needs and wants were taken care of. Inspira is highly recommended. They give you that little extra care and it’s well worth it. They had us choose an aroma for our stay so our room can smell like that during our entire stay. Our room was cleaned twice a day. The cherry on top was At the end of our stay we were gifted with VIP lounge passes for the airport. Overall we are planning to come back and I can say that by far, this is one of the best places we’ve stayed at. Definitely a Must come back and we highly recommend it.
Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 2024/4/22
Dear Mr. Villa,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to hear that you enjoyed the meticulous attention to detail, exquisite dining experiences, and unique handcrafted hospitality provided by our dedicated team members, including Irving, Suyin, and Jorge.Your recommendation of our Inspira amenities experience is truly appreciated, and we are thrilled that you found it to be a highlight of your stay. It was a pleasure to create an unforgettable experience for you, from the selection of your suite aroma to the thoughtful gesture of VIP lounge passes for your departure.We are grateful for your kind words and look forward to welcoming you back for another exceptional stay in the near future.Cordially.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Atelier Playa Mujeres on 2024/4/22
Dear Mr. Paul,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to know you had such a pleasant experience.We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

Hua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific place to stay without any worry. Super good service and good. Drinks every 2-min walk like. Very polite people here, room service on time
Stayed 4 nights in Apr 2024
Response from Atelier Playa Mujeres on 2024/4/19
Dear Mr. Chen,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are thrilled to hear that you had a terrific experience with us and found our resort a worry-free haven of hospitality.It is wonderful to know that you enjoyed our attentive service, delicious cuisine, and luxurious amenities, such as the availability of drinks and prompt suite service. We take great pride in providing a welcoming and relaxing environment for all our guests.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future.Warmest regards.

10/10 Excellent

Evan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, convenient layout, gorgeous landscape, and amazing attention to detail!!
Stayed 4 nights in Apr 2024
Response from Atelier Playa Mujeres on 2024/4/15
Dear Mr. Evan,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stayWe are thrilled you appreciated our resort's beautiful architecture, convenient layout, and stunning landscape. At Atelier, we take pride in crafting a memorable experience for our guests, and it is wonderful to know that our attention to detail did not go unnoticed.We look forward to welcoming you back for another unforgettable stay in the not-so-distant future.Kind regards.

10/10 Excellent

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito y tiene una hermosa playa! La comida deliciosa, el spa excelente, el servicio impecable de todas las personas. Nos hubiera gustado que al ser dueños Mexicanos de ese hotel, hubieran contado con vinos Mexicanos y hacer honor a nuestra cultura vinícola, ya que son muchos los extranjeros que visitan México, y uno también como Mexicanos viviendo en el extranjero es un orgullo consumir producto nacional y no de Chile. Todo lo demás excelente!
Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 2024/4/11
Estimada Srita. Miriam,Gracias por haber elegido ATELIER Playa Mujeres para sus vacaciones, y haberse tomado el tiempo de compartir su experiencia.Agradecemos la mención especial de todas aquellas cualidades que hicieron de su estadía un momento inolvidable, desde las instalaciones de primer nivel, hermosos alrededores, las delicias gastronómicas en cada restaurante, y la hospitalidad hecha a mano de nuestros arteleros.Además, nos complace saber que tuvo la oportunidad de visitar nuestro Nuup Spa, otorgando un grado extra de relajación a su experiencia.Por otro lado, agradecemos sus sugerencias, ya que estas nos motivan a seguir mejorando para superar las expectativas de nuestros estimados huéspedes.Ha sido un verdadero honor recibirles y crear inolvidables recuerdos de vacaciones.Esperamos esta no sea la última visita que nos hacen; su nuevo hogar en el paraíso les estará esperando.Saludos cordiales.

8/10 Good

Alexis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really like the property, but the staff service is not like before.
Stayed 1 night in Mar 2024
Response from Atelier Playa Mujeres on 2024/4/10
Dear Mr. Alexis,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We appreciate your kind words about our facilities.We are sorry to hear that you felt the level of staff service did not meet your expectations. Please rest assured that providing exceptional hospitality is our top priority, and we will address any areas of concern to ensure that we maintain the high standards that our guests expect and deserve.We hope to have the opportunity to welcome you back in the future and demonstrate the true essence of our handcrafted hospitality.We remain at your service.

10/10 Excellent

Faye

Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 2024/4/29
Dear Ms. Faye, Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to know you had such a pleasant experience. We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The nicest resort I’ve stayed at. Everything was exceptional from checkin to checkout.
Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 2024/4/8
Dear Mark,Thank you for your excellent review of Atelier Playa Mujeres. We are thrilled to hear that your experience with us was exceptional from check-in to checkout. Providing our guests with the highest level of handcrafted hospitality is our top priority and we are delighted to have exceeded your expectations. We hope to welcome you back for another memorable stay in the not-so-distant future.Kind regards.

10/10 Excellent

BANANI

Liked: Cleanliness, property conditions & facilities
It was a lovely few days at a good quality resort with quality food, bar and customer service in general.
Stayed 4 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/4/5
Dear Mr.Sarbajna,Thank you for taking the time to share your experience at Atelier Playa Mujeres. We are delighted you enjoyed your stay and found our resort to be of good quality, with excellent food, bar offerings, and overall customer service.It was our pleasure to ensure that you had a lovely few days with us, and we look forward to welcoming you back for another memorable experience in the future.Kind regards.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean property with excellent food and immaculately-cleaned rooms.
Stayed 6 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/4/5
Dear Kevin,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to hear that you enjoyed our beautiful facilities, exquisite gastronomic options, and immaculately-cleaned suites.Your satisfaction is our top priority, and we strive to provide you with a memorable experience in every aspect of your stay.We look forward to welcoming you back soon for another unforgettable experience at Atelier Playa Mujeres.Kind regards.

8/10 Good

Lisa, Naples

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new resort, great staff, mostly very good food except the steakhouse which was terrible. Didn’t get the OF balcony room as pictured - just 2 small chairs behind the cold shallow plunge pool- we couldn’t sit out there- no view when seated. Premium alcohol was a plus and inspira was great because the main pool was overly crowded
Stayed 3 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/4/4
Dear Ms. Snyder,Thank you for choosing Atelier Playa Mujeres for your recent stay and for sharing your feedback with us.We appreciate your kind words about our beautiful resort and the unique handcrafted hospitality provided by our staff. Your satisfaction is our priority, and we regret any inconvenience you experienced.Furthermore, it is unfortunate to hear about the shortcomings you encountered with the suite allocation and dining experience. We strive to ensure all aspects of our guests' stays meet their expectations. However, it is important to note that none of these concerns were brought to our attention during your stay, despite our butlers' efforts to contact you. This prevented us from addressing these issues promptly and providing the proper follow-up.Your feedback is valuable to us, and we will take it into consideration for future improvements. We hope to have the opportunity to welcome you back and restore your trust in our resort.We remain at your service.

10/10 Excellent

Maria Camila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Amazing staff. Great food. Best beach in the area. A very special stay!
Stayed 2 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/4/3
Dear Maria Camila,Thank you for sharing your experience with us! We are thrilled to hear that you had an excellent stay at Atelier Playa Mujeres and that you found our staff amazing, our food great, and our beach the best in the area.It was our pleasure to provide you with a very special stay, and we hope to welcome you back for another memorable experience in the near future.Kind regards.

10/10 Excellent

Tammy Phillips

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to check-in without the hassle of a timeshare pitch. Your room key is built into your all-access property bracelet. The resort is pretty large with the restaurants pretty scattered throughout. It may not be a good resort for people with limited mobility. Over all it was a great experience.
Stayed 4 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/4/2
Dear Ms. Phillips,Thank you for taking the time to share your experience at Atelier Playa Mujeres.We are delighted you appreciated our welcoming check-in experience and the convenience of our all-access property bracelet. Your comments and suggestions are very valuable to us to improve our services and facilities. We assure you that we will take immediate action in all possible areas to correct and enhance our services.We are pleased that you had a great experience with us overall, and we hope to welcome you back in the future.Kind regards.

6/10 Okay

Charles T, Beaconsfield

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very noisy. No vip access. Food was average.
Stayed 7 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/4/3
Dear Charles T,Thank you for taking the time to share your feedback regarding your recent stay at Atelier Playa Mujeres.We sincerely apologize for the noise disturbance you experienced during your stay. Rest assured, our team is committed to providing a tranquil and relaxing environment for all our guests. We regret any inconvenience this may have caused.Regarding your mention of VIP access, we are delighted to confirm that you were indeed upgraded to the next category suite. However, we apologize if there was any misunderstanding or oversight regarding the service.Your comments about the food have been duly noted, and we will work diligently to enhance our culinary offerings to meet your expectations. Our chefs and cooks are always innovating to offer the best dishes for our guests to enjoy. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back to restore your trust in our resort.We remain at your service.

10/10 Excellent

Wioletta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful place we ever stayed in. Exceptional in every aspect.
Stayed 7 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/4/1
Dear Ms. Wioletta,Thank you for your kind words and for choosing Atelier Playa Mujeres for your stay.We are thrilled to hear that your experience exceeded your expectations and that you found our resort exceptional. Your satisfaction is our utmost priority, and we are delighted to have provided you with a memorable and handcrafted hospitality experience.We look forward to welcoming you back to our beautiful resort in the not-so-distant future.Kind regards.

10/10 Excellent

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining options were amazing , the grounds and staff service was impeccable. The animation staff lacks experience and knowledge. There is almost no animation in the evenings, this hotels is a great option to enjoy peace and quite.
Stayed 6 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/4/1
Dear Nicolas,Thank you for your valued feedback on your stay at ATELIER Playa Mujeres.We are thrilled to learn that you found our dining options exceptional and enjoyed the impeccable service provided by our staff. Your kind words are truly appreciated.However, we regret to hear about your experience with our Arts & Experiences staff and the lack of evening entertainment. Please rest assured that we take your feedback seriously and will address this matter to enhance the overall guest experience.We are grateful for your preference and hope to have the pleasure of welcoming you back for another peaceful and enjoyable stay.Kind regards.

10/10 Excellent

Seoyoun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the interior design, scent, and quality of overall food and service Dinner reservation system was a minus
Stayed 3 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/4/1
Dear Seoyoun,Thank you for your recent visit to Atelier Playa Mujeres.We are delighted to hear that you enjoyed the interior design, ambiance, and overall quality of our resort. Your feedback regarding the dinner reservation system is duly noted, and we will review it to enhance our guests' experience.We look forward to welcoming you back for another memorable stay, filled with handcrafted hospitality and exceptional experiences.Kind regards.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/4/17
Estimado Sr. León,Gracias por haber elegido ATELIER Playa Mujeres para sus vacaciones, y haberse tomado el tiempo de compartir su excelente puntuación sobre su estancia.Esperamos tener el honor de tenerle de vuelta muy pronto para seguir creando inolvidables recuerdos en ATELIER.Saludos cordiales.

10/10 Excellent

Catherine, FISHERS

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is top notch! Large, clean, comfortable rooms. The staff is amazing and very helpful. Food and drink options are the best we've ever experienced at an all inclusive. I highly recommend!
Stayed 7 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/3/25
Dear Ms. Catherine,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for taking the time to provide us with feedback on your stay.We are thrilled to hear that you had a top-notch stay with us and that you enjoyed our spacious, clean, and comfortable suites. Our team takes great pride in providing exceptional hospitality, and we are delighted that they left a positive impression on you. Additionally, we are delighted to hear that you found our gastronomic options to be the best you have experienced at a luxury all-inclusive resort.Your recommendation means the world to us, and we cannot wait to welcome you back for another memorable stay in the future.Warm regards.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful! Try to stay in building one or two! Spa could improve, but all in all a 5 star experience! Food was the best we’ve had in Cancun!
Stayed 3 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/3/24
Dear Ms. Stephanie,Thank you immensely for gracing us with your presence at Atelier Playa Mujeres and for sharing your wonderful experience with us.We are thrilled to hear that you found everything to be beautiful during your stay. Your recommendation to stay in building one or two is duly noted, and we will strive to ensure all our guests experience the utmost comfort and satisfaction.While we appreciate your feedback regarding the spa, we are delighted to learn that you found our culinary offerings to be the best you have had in Cancun. Crafting exceptional dining experiences is at the heart of what we do, and we are thrilled to have exceeded your expectations in this regard.We eagerly await the opportunity to welcome you back for another five-star experience at Atelier Playa Mujeres.Kind regards.

10/10 Excellent

Neil

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great way to relax after touring the Yucatan. Lots of choice, with lots of luxury
Stayed 5 nights in Dec 2023
Response from Atelier Playa Mujeres on 2024/3/24
Dear Neil,Thank you for choosing Atelier Playa Mujeres as your retreat following your adventures in Mexico. We are delighted to hear that our resort provided you with a relaxing and luxurious experience.Our team takes great pride in offering a wide range of amenities and experiences to ensure our guests have a memorable stay. We are thrilled that you appreciated the abundance of choices available to you during your time with us.We hope to have the pleasure of welcoming you back to Atelier Playa Mujeres for another indulgent getaway in the future.Kind regards.

10/10 Excellent

Allison J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/4/11
Dear Ms. Allison J,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to know you had such a pleasant experience.We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/3/14
Dear Taylor,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for taking the time to provide us with your excellent rating of your stay. We are thrilled to know you had such an enjoyable experience.We appreciate your kind recognition and hope to have the pleasure of welcoming you back for another wonderful stay.Warmest regards.

10/10 Excellent

Aidan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The staff was amazing. So many dining options and would definitely come back. Highly recommend
Stayed 8 nights in Mar 2024
Response from Atelier Playa Mujeres on 2024/3/11
Dear Mr. Aidan,Thank you for your excellent review of Atelier Playa Mujeres. We are delighted to hear that you had a great stay and that our handcrafted hospitality made this even more pleasant.It is wonderful to know that you enjoyed the amazing staff and the variety of dining options available. Your recommendation means the world to us, and we look forward to welcoming you back for another memorable experience.Best regards.

8/10 Good

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great food and amazing drinks. Tons of walking since resort is so big. Biggest complaint is the towel game guests play at the pool. Barely could get seats each day. Good to note that this resort does have a convention center and hosts huge companies which took over sections of the resort at times limiting access to certain bars like El Cielo.
Stayed 4 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/3/11
Dear Mr. Dustin,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for taking the time to provide us with feedback on your stay.We are delighted to hear you enjoyed our beautiful facilities, and delectable gastronomic options, all curated with our commitment to handcrafted hospitality and "doing everything with love."On the other hand, your comments and suggestions are very valuable to us to improve our services and facilities, and we would like to assure you that we will take immediate action in all possible areas to correct and enhance our services. We wanted to let you know that we have a policy that specifies that our guests cannot reserve a lounger at the pool or the beach for more than an hour without being used, we are working on reinforcing this policy to avoid any inconveniences. We look forward to the opportunity to welcome you back and create more wonderful memories together.Sincerely.

8/10 Good

Mary Edel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Atelier Playa Mujeres on 2024/3/29
Dear Mary Edel,Thank you for sharing your rating on your stay at Atelier Playa Mujeres. We would like to know more about your experience, to learn how to improve our services, and in this way, also the score that our esteemed guests share with us. We hope to have the opportunity to welcome you back in the not-so-distant future. We remain at your service.

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I needed a weekend away. This resort exceeding our expectations and I look forward to coming back
Stayed 3 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/3/7
Dear Ms. Samantha,Thank you for choosing Atelier Playa Mujeres for your weekend escape. We are delighted to have surpassed your expectations, and we eagerly anticipate the pleasure of welcoming you back for more moments filled with excellence and our unique handcrafted hospitality.Kind regards.

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that safety and location of the property. The rooms were beautiful and clean. Very friendly staff.
Stayed 4 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/3/4
Dear Rebecca,Thank you for sharing your delightful feedback about your recent stay at Atelier Playa Mujeres!We are thrilled to hear that you appreciated the safety measures and the prime location of our resort. It warms our hearts to know that you found our suites beautiful and impeccably clean. Our team takes great pride in providing friendly and warm handcrafted hospitality to enhance your overall experience.We look forward to the pleasure of welcoming you back to Atelier Playa Mujeres for another wonderful stay.Kind regards.

10/10 Excellent

Mijil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property! It was clean and the service was impeccable! Couple of things that would have been at check-in I wish we had gotten more information at check-in. Our person wasn't very informative. We had to navigate a lot of things by ourselves. We had asked the people sitting at the excursion desk where one of the restaurants were and they were not that nice. There is quite a bit of mosquitos which put a damper on our trip. I brought bug spray but it was annoying having to spray it for dinner and smelling it repellent.Food was excellent everywhere we went. We missed the silent disco and the la calle because it had ended after dinner. It would be great have menus at the bars especially for those that don't know what to get for a drink. Overall it was a 5 star experience.
Stayed 3 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/3/5
Dear Mr. Mijil,Thank you for choosing Atelier Playa Mujeres and for sharing your feedback with us. We are delighted to hear that you loved the property and experienced impeccable handcrafted hospitality.On the other hand, your comments and suggestions are very valuable to us to improve our services and facilities, and we would like to assure you that we will take immediate action in all possible areas to correct and enhance our services.We look forward to the pleasure of welcoming you back for another 5-star experience, ensuring every aspect of your stay is truly exceptional.Sincerely.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our new favorite place!
Stayed 7 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/3/2
Dear Richard,Thank you for choosing ATELIER Playa Mujeres to host your vacation and for taking the time to provide us with feedback on your stay. We are thrilled to be your new favorite place, and it warms our hearts to know you had an enjoyable experience. Our team looks forward to welcoming you back to create more cherished moments.Warm regards.

10/10 Excellent

Ryan, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star
Stayed 6 nights in Dec 2023
Response from Atelier Playa Mujeres on 2024/3/1
Dear Mr. Ryan, Thank you for choosing ATELIER Playa Mujeres to host your vacation and for taking the time to provide us with excellent feedback on your stay. We will be looking forward to the opportunity of welcoming you back in the not-so-distant future. Kind regards.

10/10 Excellent

Amanda

Stayed 7 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/3/23
Dear Ms. Amanda, Thank you for choosing ATELIER Playa Mujeres to host your vacation and for providing excellent feedback on your stay. We will be looking forward to the opportunity of welcoming you back in the not-so-distant future. Kind regards.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve vacationed to multiple all inclusive resorts in Cancun and this was #1 for us. Great food, great rooms, great staff.
Response from Atelier Playa Mujeres on 2024/2/29
Dear Jason,Thank you for choosing ATELIER Playa Mujeres to host your vacation and for taking the time to provide us with feedback on your stay.We are thrilled to be your #1 choice among multiple Cancun resorts! It warms our hearts to know you enjoyed great food and the comfort of the suites and experienced the unique handcrafted hospitality of our exceptional staff.We look forward to crafting more unforgettable moments for you.Kind regards.

10/10 Excellent

serkan, Brooklyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/2/28
Dear Mr. Serkan, Thank you for choosing ATELIER Playa Mujeres to host your vacation and for taking the time to provide us with excellent feedback on your stay. We will be looking forward to the opportunity of welcoming you back in the not-so-distant future. Kind regards.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SIMPLY SPECTACULAR
Stayed 5 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/2/27
Dear Ms. Sandra,Thank you for choosing ATELIER Playa Mujeres to host your vacation and for taking the time to provide us with feedback on your stay.We are thrilled to hear that you found your experience at Atelier Playa Mujeres spectacular. Our team works diligently to ensure that every aspect of your stay exceeds expectations, and it is rewarding to know that we succeeded in providing you with an exceptional experience.We hope to have the pleasure of welcoming you back for another spectacular stay in the future.Best regards.

8/10 Good

Faiqa

Traveled with family
Liked: Cleanliness, staff & service
Loved room service, hours thought out the whole night. The rooms and the views were nice and super clean room. Loved the snacks offered.
Stayed 3 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/2/29
Dear Mr. Faiqa,Thank you for sharing your experience at ATELIER Playa Mujeres. We are delighted you enjoyed our attentive room service, mesmerizing views, and the comfort of our impeccably clean suites. We look forward to hosting you again for more memorable moments.Kind regards.

10/10 Excellent

Candice Elayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience at this property from the time we got there until the time we left. All of the staff was amazing, the restaurants were all delicious, and the mixologist bar was a true highlight! I would definitely go back to this resort! My only complaint was the music choice at the club. Top 40 hits would be nice so there would be a mix of music but we still had fun.
Stayed 3 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/2/26
Dear Ms. Elayne,Thank you for taking the time to share your amazing experience at Atelier Playa Mujeres! We are delighted to hear that our staff, delicious restaurants, and the Bar de la Calle made your stay memorable.Your feedback about the music choice at the El Deseo Theater Bar is valuable, and we appreciate your suggestions. We will consider this to enhance the overall experience for our valued guests.We look forward to welcoming you back for another fantastic stay at our resort!Kind regards.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was amazing. We felt so well taken care of! The breakfast buffet at El Marcado was phenomenal. We loved meeting every day before we went down to the pool. The pool area was amazing. Plenty of chairs, sun and shade options, attentive service, great pool temp, etc. The beach was seaweedy, but that is not the problem of the resort. It was like that up and down the shoreline in this area. I would highly recommend this resort!
Stayed 6 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/2/26
Dear Stephanie,Thank you for your wonderful review of Atelier Playa Mujeres! We are thrilled to hear that every staff member contributed to making your stay amazing and that you felt pampered by their unique handcrafted hospitality.It is delightful to know you enjoyed the phenomenal Mexican breakfast buffet at "Mercado 19" and found the pool area to be fantastic with attentive service. We appreciate your understanding regarding the seaweed on the beach, and we are glad it did not detract from your overall experience.Your recommendation means a lot to us, and we cannot wait to welcome you back for another exceptional stay!Kind regards.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous time. Wonderful hospitality and amenities! Only wish I would have booked a longer stay.
Stayed 4 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/2/23
Dear Rebecca,Thank you for your wonderful review! We are thrilled to hear you had a fabulous time at Atelier Playa Mujeres, and your appreciation of our handcrafted hospitality and amenities warms our hearts.We regret that your stay was not longer, but we look forward to the opportunity of welcoming you back many more times in the future and continuing to surpass your expectations.Kind regards.

10/10 Excellent

MONIQUE

Stayed 1 night in Feb 2024
Response from Atelier Playa Mujeres on 2024/3/20
Dear Ms. Monique, Thank you for choosing ATELIER Playa Mujeres to host your vacation and for providing us with excellent feedback on your stay. We will be looking forward to the opportunity of welcoming you back in the not-so-distant future. Kind regards.

10/10 Excellent

MONIQUE RACHEL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely stunning. It is way bigger than I thought, but all very accessible. If you don't feel like walking, you can ask for a complimentary ride via golf cart to other parts of the resort. This resort is where you want to go if you want to feel like you are VIP. It has a beautiful smell throughout the resort that I wanted to bottle up and take home with me. The throughout the resort...from the bell desk, reception, housekeeping, bar/server staff, room service, pool/beach staff...ALL TOP NOTCH. I met a group of girl friends here, but was there by myself for a night and day and did not in the least feel unsafe. Atelier Playa Mujeres is definitely one of the best resorts I've ever stayed in.
Stayed 4 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/2/22
Dear Ms. Monique,Thank you for your excellent review of Atelier Playa Mujeres! We are thrilled that you found our property stunning and experienced the essence of handcrafted hospitality throughout your stay. It warms our hearts to know that you felt like royalty and enjoyed the accessibility of our resort.Your kind words about our dedicated team, from the bellboys and front desk to housekeeping, mean the world to us. We are honored to have been part of your experience and are delighted to hear that you felt safe and comfortable during your time with us.It would be a pleasure to welcome you back for another extraordinary stay at Atelier Playa Mujeres.Kind regards.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property but did not get the building and location I had requested.
Stayed 7 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/2/22
Dear Ms. Tracy,Thank you for sharing your feedback about your recent stay at ATELIER Playa Mujeres. We are thrilled to hear that you enjoyed your overall experience. However, we regret any inconvenience regarding your suite location request. Please note that suite assignments are subject to availability, and we will do our best to accommodate your preferences.We appreciate your understanding and hope to have the pleasure of welcoming you back for another fantastic stay.Kind regards.

6/10 Okay

Kimberly

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/2/23
Dear Kimberly,First and foremost, thank you for sharing your rating of your stay at Atelier Playa Mujeres. We kindly ask you to please share more details of your experience to learn how we can improve our services and, in this way, also the score that our esteemed guests share with us.We hope to have the opportunity to assist you and enhance your perception of our services. We remain at your service.

10/10 Excellent

Adam Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at Atelier Playa Mujeres. I highly recommend it. The highlights include: 1.) The staff was incredibly helpful and always around when we needed anything from a drink to a towel to garbage cleanup, etc. Seriously, every single staff member was friendly and smiling and looking to help constantly. I was incredibly impressed. 2.) The food was great. We didn’t have a bad meal. There are a dozen options and we loved everything we tried. Our favorite was the tacos at the Mexican restaurant, the soup at the Italian restaurant, and the grilled chicken and ribs at Bikini Azul. The mixed frozen drinks were great too. There’s also two coffee shops with fresh pastries and gelato. 3.) The amenities were great. It was very easy to get towels. There was every toiletry you’d need in the room. 4.) The beach was pristine with soft sand and beautiful water. They clean the seaweed daily. 5.) The pools were great and had swim-up bars. There is a pool with party music in the afternoon if you prefer that and a separate pool for quiet relaxation if you prefer that. 6.) We upgraded to Inspira status (the resort’s VIP tier). The benefits of that we enjoyed most were the swim-out pool connected to our room (which certain Inspira rooms have). It was great to end each day with a swim in a semi-private heated pool. Inspira also gets access to a section of the beach and two pools that other guests don’t. 7.) Only criticism is the spa services are very pricey.
Stayed 5 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/2/19
Dear Mr. Gregory,Thank you for taking the time to share your detailed feedback on your experience at ATELIER Playa Mujeres. We are thrilled that you had an amazing stay and appreciate your recommendations.Your kind words about our attentive and friendly staff, delicious culinary offerings, luxurious amenities, and pristine beach are gratifying. We are delighted that you enjoyed the perks of upgrading to Inspira, adding to the overall enjoyment of your visit.We take note of your feedback regarding Nuup Spa services and appreciate your suggestions. We consider our guests' comments as our most important tool for improvement.We look forward to welcoming you back for another fantastic stay.Sincerely.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Feb 2024
Response from Atelier Playa Mujeres on 2024/2/19
Dear Brian, Thank you for choosing ATELIER Playa Mujeres to host your vacation and for taking the time to provide us with feedback on your stay. We are delighted to know you had a great experience.We will be looking forward to the opportunity of welcoming you back in the not-so-distant future. Kind regards.