Staff was rude and condescending at all times. Never could get what we wanted as a group. Expensive and cheap facilities. My towels and bed linen was dirty had to have it changed twice. Poor service.
Karla
於 2025 年 7 月住了 7 晚
8/10 不錯哦
wynne
親子旅遊
2025 年 7 月 24 日
喜歡:員工素質
Resort stay was good, came when resort was under going renovations, so alot of restaurants were closed. We had a concierge name Rafael who helped us greatly with making reservations without him we probably wouldn’t be able to book anything for dinner which means only buffet options were availabile. Definitely need more food options.
Staff were great and my concierge was awesome. Limited food selection .
wynne
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Robert
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My stay here was excellent. The only problem I had was the language barrier every once in a while. Other than that, the staff was awesome. The room was nice. Would definitely stay here again.
Robert
於 2025 年 7 月住了 3 晚
10/10 有夠讚
CARLA SANCHEZ
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy limpio, el personal muy amable, atento, la comida rica, amplias instalaciones
CARLA SANCHEZ
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Devin
情侶出遊
2025 年 7 月 20 日
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was amazing except the food, food was very hit or miss.
Devin
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Jill
家庭旅遊
2025 年 7 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly clean always everyone was so pleasant and nice. We had concierge Cesar he was awesome and always offering to make sure everything was a great experience. KUDDOS to all the staff and CESAR your #1 in our book. Youase sure we had a great time.
Jill
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Jeffrey
2025 年 7 月 17 日
喜歡:設施服務
Fourth time staying here. Love it every time.
Jeffrey
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Jay
家庭旅遊
2025 年 7 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The people were really nice and supportive. Specially Rafael was very quick to respond whenever we need anything. The property is amazing.
Jay
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Shyteck
情侶出遊, 家庭旅遊
2025 年 7 月 15 日
喜歡:整潔度、設施服務和住宿環境和硬體
Rafael was a great host! Helped me find everything I needed . I will definitely be returning very soon. Once again if you guys are from New York or New Jersey, trust me ask for the guy Rafael .
Shyteck
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Brandy
情侶出遊, 家庭旅遊, 親子旅遊
2025 年 7 月 15 日
喜歡:整潔度和設施服務
We enjoyed our stay and were able to have a wonderful concierge. Rafael made sure our stay was nothing short of amazing and he was very knowledgeable about anything we wanted to do during our stay. We definitely look forward to booking another trip soon!
Brandy
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Miriam
情侶出遊
2025 年 7 月 13 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente destino y atenciones en todo aspecto relacionado a la estadía . Quiero regresar .
Miriam
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Alanis
情侶出遊
2025 年 7 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a very lovely hotel.
Alanis
於 2025 年 7 月住了 6 晚
8/10 不錯哦
Maria Yurien
家庭旅遊, 親子旅遊
2025 年 7 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice staff , variety of food, room always clean a few shows at night , the pools are nice Beach wasn’t good ( dirty and smelly) and is not really quiet some people talking too loud and making noise .
Maria Yurien
於 2025 年 6 月住了 6 晚
6/10 一般般
Nicholas
情侶出遊
2025 年 7 月 6 日
喜歡:整潔度、設施服務和住宿環境和硬體
Property is pretty lots of walking room and space for the amount of people here. Casino is not ideal for casino enthusiasts. Very small.
Staff is very friendly and helpful. We had evening staff Maribel as our waitress she was always going the extra mile and attentive. She made us fresh espresso!
Beach vendors were a little more aggressive than Mexico. But was nice to have shaded areas to sit. So that was relieving. Not. Lot of guests or staff were smiling, maybe the heat?
I did realize during the trip resort style is not for me. Brought $400 in cash and basically went to tips. We didn’t the property since we were kind of discouraged from the beach incidents. Definitely good for families though! I would say a weekend here was a good enough stay anything longer not a great idea. Room was great!! Spacious and room service on point! Get to buffet style areas early for fresh cold options.
Nicholas
於 2025 年 7 月住了 4 晚
4/10 不太好
Providencia
2025 年 6 月 26 日
Too many negative
Providencia
於 2025 年 6 月住了 5 晚
10/10 有夠讚
glenda
家庭旅遊
2025 年 6 月 26 日
喜歡:整潔度、設施服務和住宿環境和硬體
Friendly staff, clean, well kept property, and variety of food options. Pools well maintained and beach was beautiful.
glenda
於 2025 年 6 月住了 4 晚
8/10 不錯哦
Jacqueline
2025 年 6 月 26 日
喜歡:整潔度、員工素質和住宿環境和硬體
Jacqueline
於 2025 年 6 月住了 6 晚
10/10 有夠讚
Dustin,Elkhart
情侶出遊, 家庭旅遊
2025 年 6 月 24 日
喜歡:整潔度、設施服務和住宿環境和硬體
Amazing place to stay and cant wait to go back. Best vacation ever!
Dustin
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Elizabeth,Tampa
情侶出遊, 家庭旅遊
2025 年 6 月 24 日
喜歡:整潔度、設施服務和住宿環境和硬體
Had a great time with family on our trip. Rafael made sure we had our dinner reservations and even had my mom's room decorated for her birthday. He went above and beyond to ensure we had a great stay.
I disliked the constant vendors on the property and the beach. While I understand they have a job to do, it's really disruptive to a person's vacation to constantly be hounded for the spa, excursions and even the "we're not a timeshare" travel club membership. Overall, we enjoyed our stay.
Elizabeth
於 2025 年 6 月住了 5 晚
8/10 不錯哦
Cristino
家庭旅遊
2025 年 6 月 21 日
喜歡:整潔度、設施服務和住宿環境和硬體
En terminos generales muy bueno, habitacionʻ excelente, el personal muy atento, limpieza excelente, comida normal pueden tener mas variedad en los desayunos, el restaurante Sumptuori deben mejorar bastante el show de comida no es el mejor practicamete es verlo cocinar he estado en otros restaurante de este tipo de comida y es un show entretenido y divertido. En este solo se limito a mover la espatulas y cocinar. Adicional el personal que busca vender el travel club son demaciados hostigadores todos los dias alguien diferente quiere ofrecerlo.
Cristino
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Josh
情侶出遊
2025 年 6 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff and dining was great, beach was nice and sandy bottom. Lots of things to do with late night options as well!
Had a great time!
Josh
於 2025 年 6 月住了 6 晚
10/10 有夠讚
Renee Ann
家庭旅遊
2025 年 6 月 16 日
喜歡:整潔度、設施服務和住宿環境和硬體
It was an amazing resort, great staff. Our concierge Cesar took excellent care of us and added special touches during our stay to make us feel welcome. The food was always plentiful and delicios with many options. I recommend the Chic caberat and the spa is a must. Our room was kept clean and welcoming each day.
Renee Ann
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Kristie
情侶出遊
2025 年 6 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was excellent, only exception was waiting on transportation to get to restaurants. We waited a long time and some nights had to walk in heavy rain after no one showed up for over a half hour.
Some additional night life / entertainment options would also be an improvement.