2 outdoor pools, open 7:00 AM to 7:00 PM, free cabanas, pool umbrellas

Reviews of Blue Beach Luxury All Inclusive Resort

5 out of 5
Blue Beach Luxury All Inclusive Resort
Cabeza de Toro Beach, Punta Cana, La Altagracia

Reviews

7.2

Good

Rating 10 - Excellent. 234 out of 659 reviews" "
Rating 8 - Good. 166 out of 659 reviews" "
Rating 6 - Okay. 91 out of 659 reviews" "
Rating 4 - Poor. 61 out of 659 reviews" "
Rating 2 - Terrible. 107 out of 659 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, they accomplished all my expectations

8/10 Good

zev

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy by the front desk was amazing forgot his name
Stayed 4 nights in Oct 2023

2/10 Terrible

Annier, Sarasota

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No lo que uno como familia que lleva sus hijos espera. Mala esperencia.
Stayed 7 nights in Aug 2023

4/10 Poor

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They clised 2 dsys into our stay
Stayed 6 nights in Nov 2023

2/10 Terrible

YOJU

Traveled with family
Disliked: Cleanliness, staff & service, amenities
cancelled last minute at check in
Stayed 4 nights in Nov 2023

4/10 Poor

Harold

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

2/10 Terrible

Jon

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The employees were notified the day we arrived that as of today the resort was closed, we witnessed many angry people, today police showed up and some people had not even been notified and we’re going to have to find another place, only one restaurant and one bar open the whole time, a bunch of angry and sad employees, I understand this is not your fault but I want to be refunded
Stayed 4 nights in Nov 2023

6/10 Okay

Aziza

Traveled with partner
Liked: Staff & service
The property was nice, staff was great, food was not the best, but okay. But we did not like we had to constantly ask for face and body cloths
Stayed 3 nights in Oct 2023

4/10 Poor

Ashwin

Stayed 4 nights in Nov 2023

2/10 Terrible

Felicita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0
I reserve for two nights only stay one request my money back they declined I will never stay at the place is very boring for people who like some thing to do at night no shows no entertainment don’t recommend to anyone
Stayed 2 nights in Nov 2023

2/10 Terrible

Ivonne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una experiencia horrible Duraron más de 2 horas para hacernos check in ,no obstante nuestra estadía era de 4 días y la muchacha del frente nos preguntó si vivíamos en el país o si éramos extranjeros; le dije que vivimos aquí por que somos dominicanos y tenemos familia aquí pero vivimos en Miami y en ese momento nos dijo que nuestra estadía tenía que ser de 3 días no 4 días ;nos dieron una habitación que no habíamos elegido y cuando fuimos a reclamar nos dieron otra habitación cuando estábamos camino al cuarto ,no tenía ascensor y era un 4to piso ,no tenía luz ,la cama estaba desarreglada cómo si alguien más la usó ,el jacuzzi estaba roto y lleno de moo ,lamas verdes por todos lados y también tenía una tabla boca arriba cómo con 6 clavos que es un peligro, bajamos a recepción otra vez y el muchacho nos dijo que definitivamente el jacuzzi no iba a funcionar. El servicio estuvo horrible y la atención peor
Stayed 3 nights in Nov 2023

2/10 Terrible

felicita Reyes

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t like don’t offer any activities no many restaurants
Stayed 2 nights in Nov 2023

2/10 Terrible

Ruth

Disliked: Cleanliness, property conditions & facilities
Terrible

2/10 Terrible

FLORIDA FINS AND

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken jacuzzi Noisy toilet beep non stop Terrible service
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/11/6
Dear FloridaThank you for sharing your feedbackWe are very sorry to read your review and greatly appreciate your bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and I offer you my sincerest apologies, as you did not experience Blue Beach Luxury Resort at its best.Hope to welcome you backSincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities
The food at the buffet is amazing. Staff were really nice. Front desk , bar, restaurants. My favs were Kimberly (music) Bartender Ramon and a few others. The resort was super quiet during my stay
Stayed 3 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/11/6
Dear MoniqueWe appreciate your time in writing a summary of your stay with us. It is amazing to read that we exceeded your expectations with our facilities and services. This is the type of experience we strive to provide all our guests.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

8/10 Good

Yelina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was very nice and beautiful as well as our room. We didn’t see any activities or variety of food. The food that was there was not the greatest and neither were the drinks. But the people were very nice and professional. Beautiful hotel but after a few days you will get bored it was nice to get out the hotel and see and eat around. Also that water in the beach was beautiful but it was a little unkept with the trash in the sand
Stayed 3 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/11/6
Dear YelinaThank you for taking the time to write your review Thank you for your compliments about our team, we will share your words with them, and at the same time, we want to apologize for the inconvenience described.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

4/10 Poor

michael, texarkana

Traveled with partner
Disliked: Property conditions & facilities
Disappointing All exclusive but only one restaurant open with a limited menu Quality of food was mediocre at best Room was clean but air conditioner was not work I g when we got there Resembled a hotel with former glory days behind it
Stayed 1 night in Nov 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/11/3
Dear MichaelThank you for sharing your feedback and for choosing us as your hotel destination.We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and I offer you my sincerest apologies, as you did not experience Blue Beach Luxury Resort at its best.We do hope that we have the opportunity to welcome you back in the future.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/11/1
Dear AlexisWe would like to thank you for your recent stay at Blue Beach Luxury Resort and for sharing your feedback with other travelers.We extend our gratitude for allowing us to be your host hotel for your vacation in Punta Cana. Our main objective is to offer a memorable vacation to our guests and to satisfy their needs. It is wonderful to know that we have made your stay a truly unique experience.Hope to welcome you back soon.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

10/10 Excellent

Vesna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/31
Dear VesnaWe extend our gratitude for allowing us to be your host hotel in Punta Cana.It is wonderful to know that we were able to make your stay a truly unique experience. Guest satisfaction is our number one goal and there is nothing better than achieving it.Happy that your recent experience at our property left the best impression on you, we look forward to welcoming you back to our hotel. SincerelyIgnacio RodríguezGeneral ManagerBlue Beach Luxury Resort

10/10 Excellent

Vesna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 6 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/31
Dear VesnaWe extend our gratitude for allowing us to be your host hotel in Punta Cana.It is wonderful to know that we were able to make your stay a truly unique experience. Guest satisfaction is our number one goal and there is nothing better than achieving it.Happy that your recent experience at our property left the best impression on you, we look forward to welcoming you back to our hotel. SincerelyIgnacio RodríguezGeneral ManagerBlue Beach Luxury Resort

2/10 Terrible

Jessika

Business traveler, Traveled with family
Disliked: Staff & service, amenities
This hotel was the worst experience I’ve ever had at a resort first they stole 100 dollars from my room after I reported it all the stay gave me attitude and ignored my room service order, my pent house had a horrible looking jacuzzi and cleaning guy walked right into the room to clean while my partner and I were getting intimate and proceeded to clean the patio area after he knew we were there. There are no resort activities, restaurants are not all open and the gym had no AC. The manager pretended to be concerned but I wouldn’t be surprised if she was in on them stealing my money
Stayed 4 nights in Oct 2023
Response from Daquino. on 2023/10/30
Dear Jessika.We want to sincerely thank you for staying with us at the Radisson Blu Punta Cana Resort. We apologize for the inconvenience caused but we are working for the better so that the stay of each of our guests is unique.Thank you once again for choosing Radisson Blu Punta Cana Resort and keep us in mind for your next vacation in the Caribbean.

4/10 Poor

CARLOS

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/31
Estimado CarlosAgradecemos el tiempo que se ha tomado para dejarnos su feedback y por haber escogido Blue Beach Luxury Resort para sus vacaciones.Extendemos nuestras disculpas por cualquier inconveniente que haya experimentado durante su estadia con nosotros, en Blue Beach nos esforzamos cada dia para ofrecerle a todos nuestros visitantes unas vacaciones inolvidables.Esperamos volver a verle en un futuroSinceramenteIgnacio RodriguezGerente General Blue Beach Luxury Resort

6/10 Okay

Bradley

Stayed 2 nights in Oct 2023

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Closest to the airport, great customer service, wonderful food
Stayed 2 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/28
Dear VivianWe appreciate the time you have invested in writing your review. It is amazing to know that we were able to exceed your expectations with our facilities and services. This is the type of experience we strive to provide to all of our guests.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and our resort. SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

6/10 Okay

melany j

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/26
Dear MelanyThank you for sharing your feedback and for choosing Blue Beach Luxury Resort for your vacation.Accept our most sincere apologies for any inconvenience you experienced during your stay with us.We would deeply appreciate another chance to welcome you back.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service
👍
Stayed 2 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/24
Estimado CarlosGracias por tomarse el tiempo para compartir su feedback y por escogernos para sus vacaciones en Punta Cana.Nos complace saber que ha disfrutado su estadia con nosotros y se ha llevado recuerdos memorables de nuestro hotel.Esperamos volver a recibirle pronto.Saludos CordialesIgnacio RodriguezGerente General Blue Beach Luxury Resort

10/10 Excellent

Cleybi

Liked: Cleanliness, staff & service, amenities
The property was amazing! The staff there are phenomenal! Estefania, Fernando, Kimberly, Felix Ronald, and Angelo were phenomenal! I would definitely stay away
Stayed 6 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/24
Dear CleybiWe are delighted to note that you had an unforgettable vacation at our resort and we appreciate the time you took to share your review with us. It was a pleasure to host you and it is a pleasure for all of us to have been able to exceed your expectations. Hope to welcome you back soonSincerelyIgnacio RodríguezGeneral ManagerBlue Beach Luxury Resort

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service
Out of beer on saturday and sunday… just one bar open… no air conditioning on lobby or restaurant
Stayed 3 nights in Oct 2023
Response from Daquino. on 2023/10/30
Dear Erika,We want to sincerely thank you for staying with us at the Radisson Blu Punta Cana Resort. We apologize for the inconvenience caused but we are working for the better so that the stay of each of our guests is unique.Thank you once again for choosing Radisson Blu Punta Cana Resort and keep us in mind for your next vacation in the Caribbean.

2/10 Terrible

Griselda

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like anything
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/23
Dear GriseldaThank you for sharing your review and for choosing Bue Beach Luxury Resort. We appreciate your comments in regard to your past vacation in our hotel. It is disappointing to hear that your experiences did not meet your expectations. Please accept our sincere apologies.We care very much about how we make our guests feel and please rest assured that each part of the Blue Beach Luxury Resort journey will be carefully reviewed with our team.We look forward to you giving us the opportunity to offer you a better experience in the future.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

2/10 Terrible

Griselda

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The worst resort.
Stayed 2 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/23
Dear GriseldaWe appreciate that you have taken the time to share your experience with us. We would like to extend our apologies for the inconvenience you experienced during your stay. Here at Blue Beach Luxury Resort, we try to make every guest’s stay as special and memorable as possible. We believe that the only way to achieve the constant improvement, guest satisfaction, and quality service that we strive for is by listening carefully to the criticism, comments, and suggestions of our guests. We would deeply appreciate another chance to welcome you back, we will do everything in our power to make your next experience with us wonderful.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

2/10 Terrible

Jennifer Lee

Traveled with family
Disliked: Cleanliness, property conditions & facilities
During my stay I was told all these activities and restaurants would be available and that was not true I paid for a room with a hot tub to find out they don’t even work and the room I was assigned was nasty and dirty they changed my room to another room that had bugs we got ate up in our sleep.
Stayed 6 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/16
Dear Jennifer Thank you for sharing your review and for choosing Bue Beach Luxury Resort. We appreciate your comments in regard to your past vacation in our hotel. It is disappointing to hear that your experiences did not meet your expectations. Please accept our sincere apologies for the issues mentioned in your review and rest assured we have taken this very seriously. We care very much about how we make our guests feel and please rest assured that each part of the Blue Beach Luxury Resort journey will be carefully reviewed with our team.looking forward you give us the opportunity to offer you a better experience in the future.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

8/10 Good

QING

Traveled with group
Liked: Staff & service, amenities
the property is not that modern as photo shows on expedia. some facilities need refreshing. internet in public area just soso. the good thing is lunch and dinner really taste
Stayed 3 nights in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/16
Dear QingWe want to thank you for choosing us as your vacation destination for your trip to Punta Cana. Allow us to express our most sincere apologies for the situations encountered during your stay, your opinion is important; thanks to this we can improve our service. We hope to have another opportunity to welcome you back in the future.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to work on your maps because I spent 1 hours looking for the place
Stayed 1 night in Oct 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/9
Dear GregoryThank you for sharing your review and choosing Blue Beach Luxury Resort for your vacation. We're very sorry for any inconvenience you experienced with us, Your feedback is essential, and thanks to that we can have points of improvement in our service. We hope to have another opportunity to welcome you back.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/9
Estimado Frank Gracias por compartir su feedback y por haber escogido Blue Beach Luxury Resort para sus vacaciones.Acepte nuestras mas sinceras disculpas por cualquier situacion indeseada que haya experimentado durante su estadia en nuestro hotel. La opinion de nuestros visitantes es de vital importancia para nosotros, ya que gracias a eso podemos hacer los cambios necesasrios para ofrecer un mejor servicio a nuestros futuros clientes.Esperamos poder tener oportunidad de resivirle en un nuevamente.SinceramenteIgnacio RodriguezGerente GeneralBlue Beach Luxury Resort

8/10 Good

Freddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good. Previous complains about other attendies were not an issue this time. Everyone was friendly, good food and we felt welcomed. Big problem is they allow a there staff to lure you to go to another hotel and theres a salesman at blue beach that gets you the transportation. The offer is try out this new place for free. Nothing is free. 4hr presentation at grand bavaro princess is an abuse they use pressure sales tactics and overall package is around 21k USD yes 21000 to become a Royal Holiday vacation member. If you google it its terrible it a scam! They want 4k down payment and 255 a month for 60mo then you own the membership for 30 years. But online it says people cant book what they want because they give you 20k yearly points which is not enough for the good hotels..this salesman is there on site from thurs-sunday. The travel agency i used has picked up countless people at grand bavaro leaving because one they are members and cant get a room or 2 they been lured to visit grand Bavaro princess and its sales scam. My visit would of been perfect but this was over 4 hours of pressure sale that didnt work for them or my family. Be careful as they do it everywhere including cancun.
Stayed 6 nights in Sep 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/2
Dear FreddyWe want to thank you for choosing Blue Bech Luxury Resort for your vacation in Punta Cana and for sharing your experience. Accept our most sincere apologies for the inconvenience described in your review, all your comments will be carefully analyzed to take the appropriate corrective actions in this case.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures.We hope to have the opportunity to welcome you back in the future.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

6/10 Okay

ANDRES

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mala atencion . Comida y bebidas baja calidad
Stayed 1 night in Sep 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/2
Estimado AndresAgradecemos el tiempo que ha tomado para compartir su reciente experiencia con nosotros.Extendemos nuestras mas sinceras disculpas por los inconvenientes que ha mencionado en su reseña, lamentamos saber que no hemos podido superar sus expectativas y que no se ha llevado la mejor impresion de nuestro hotel.Esperamos que nos pueda dar la oportunidad de recibirle nuevamente en un futuro y tenga por seguro que haremos todo lo posible para que su proxima experiencia sea maravillosa.SinceramenteIgnacio RodriguezGerente GeneralBlue Beach Luxury Resort

6/10 Okay

Algenis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Restaurants are closed on the weekends. Food is the same every night. Resort is clean, the drinks are ok. The pool is nice at night and close to the beach. No clubs but a lot of activities that you must pay for. No shows either. The snack bar closes at 11pm. The rooms are nice and spacious. We got bored and stayed at the beach. You must leave the hotel to party.
Stayed 2 nights in Sep 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/2
Dear AlgenysI would like to thank you for taking the time to share your feedback and please accept my sincerest apologies for any disappointment you feel about your time at Blue Beach Luxury Resort. Our goal is to provide our guests with a pleasant stay, expecting only their satisfaction. We would love the opportunity to welcome you back. rest assured that we will do everything in our power to make your next stay fantastic.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

4/10 Poor

Jennifer

Liked: Cleanliness, staff & service
Ninguna actividad nocturna, nada que hacer para los niños durante el día, muy lindo todo pero no hay nada que hacer
Stayed 2 nights in Sep 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/2
Estimado JenniferAgradecemos se haya tomado el tiempo para compartir su reciente experiencia con nosotros.Acepte nuestras mas sinceras disculpas por los inconvenientes mencionados,su opinion es muy valiosa para nosotros.ya que gracias a esto podemos tener puntos de mejoraEsperamos que nos pueda dar la oportunidad de recibirle nuevamente y brindarle el trato amable que nos caracteriza.SinceramenteIgnacio RodriguezGerente GeneralBlue Beach Luxury Resort

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities
No serves not food after 11 in the night the rooms are dirty The stuff is real bad. Call
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/9/30
Dear GabrielThank you for taking the time to share your feedback regarding your recent stay with us. We would like to extend our apologies for any inconvenience you experienced during your stayAll your comments will be carefully analyzed to take the appropriate corrective actions in each case and we appreciate this opportunity you have given us to improve, especially in the areas of restaurants and rooms.We have specifically noted your comments regarding your food experience. Please be assured that we take this matter very seriously.We would love the opportunity to welcome you back. Rest assured that we will do everything possible to make your next stay fantastic.SincerelyIgnacio RodríguezGeneral ManagerBlue Beach Luxury Resort

10/10 Excellent

Braulio M Aparicio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/9/29
Estimado BraulioLe extendemos nuestro agradecimiento por el gran privilegio de permitirnos ser su hotel anfitrión para sus vacaciones en Punta Cana.Nuestro principal objetivo es ofrecer unas vacaciones memorables a todos nuestros visitantes y satisfacer sus necesidades. Es maravilloso saber que hemos hecho de su estancia una experiencia verdaderamente única.Esperamos volver a recibirle en un futuro.SinceramenteIgnacio RodríguezGerente generalBlue Beach Luxury Resort

4/10 Poor

David

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Servicio y Comodidad
La infraestructura del hotel es bonita, a pesar de que el servicio al cliente fue muy mala. Indisposicón del personal de hotel y con mala comunicación. En cuanto al ambiente, muy desagradable iniciando desde el Lobby/Recepción. Poca variedad de comida y calidad en las bebidas alcohólicas.
Stayed 1 night in Sep 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/9/26
Estimado DavidGracias por haber escogido Blue Beach Luxury Resort para sus vacaciones y por compartir su reciente experiencia en nuestro hotel.Reciba nuestras mas sinceras disculpas por los inconvenientes mencionados,nuestro objetivo es brindar un servicio de calidad y hacer sentir como en casa a todos nuestros huespedes, lamentamos que no se llevara la mejor impresion de nosotros.Apreciaríamos profundamente tener la oportunidad de darle la bienvenida nuevamente y brindarle el buen trato que nos caracteriza.SinceramenteIgnacio RodriguezGerente GeneralBlue Bleach Luxury Resort

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
Terrible
Stayed 2 nights in Sep 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/9/26
Estimado RobertGracias por tomar su valioso tiempo y compartir su reseña con nosotros.Lamentamos saber que no pudimos superar sus expectativas, reciba nuestras mas sinceras disculpas ante cualquier inconveniente que haya experimentado durante su estadia, la opinion de todos nuestros visitantes es muy importante para la mejora constante de nuestro servicio.Esperamos poder recibirle en un futuro y darle el buen trato que nos caracteriza.SinceramenteIgnacio RodriguezGerente GeneralBlue Beach Luxury Resort

6/10 Okay

Claudio

Stayed 2 nights in Sep 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/10/16
Dear Claudio We would like to thank you for sharing the feedback of your recent stay with us, We would like to apologize for any inconvenience you experienced during your stay in our hotel, we work hard every day to improve our services through your comments and feedback.We hope to have a new chance to welcome you and create the best memories in Punta Cana.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

6/10 Okay

Jose

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/9/26
Estimado JoseGracias por compartir su feedback con nosotros.Acepte nuestras más sinceras disculpas por no haber estado a la altura de sus expectativas.En Blue Beach luxury Resort nos enorgullecemos de nuestros altos niveles de servicio, lamentamos que no se haya llevado una buena impresion de nosotros.Apreciariamos la oportunidad de recibirle nuevamente y ofrecerle una experiencia inolvidable.SinceramenteIgnacio RodriguezGerente GeneralBlue Beach Luxury Resort

8/10 Good

Andres

Stayed 9 nights in Sep 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/9/26
Estimado AndresGracias por compartir su reseña con otros viajerosExtendemos nuestras más sinceras disculpas ante cualquier incidente que haya experimentado y por no haber podido superar sus expectativas.En Blue Beach luxury Resort nos enorgullecemos de nuestros altos niveles de servicio, lamentamos que no se haya llevado la mejor impresion de nosotros.Apreciariamos la oportunidad de recibirle nuevamente y ofrecerle una experiencia inolvidable.SinceramenteIgnacio RodriguezGerente GeneralBlue Beach Luxury Resort

2/10 Terrible

Eric

Traveled with partner
Disliked: Staff & service, property conditions & facilities
1, i reserve a tipe of room and they give me another one, 2 nobody clean our room from we arrive until we went. 3, minibar empty when we arrive. And nobody came to fill it back. We asked to put on the Jacuzzi and nobody came to put it the last day we asked for to bring back the luggage and nobody came to help us definitely for us. I’ve been a really bad experience, never again.
Stayed 2 nights in Sep 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/9/25
Dear EricWe appreciate you have taken the time to share your experience with us.On this occasion, it seems our usual warm welcome and caring service were missing; this is certainly not the level of service we wish for our valued guests.I trust you received my communication, as your next experience must be reflective of Blue Beach Luxury Resort's high standards of service and quality. We take all guest feedback very seriously. I sincerely apologize for all the inconvenience described in your review. We will love another opportunity to welcome you back and rest assured that we will do everything in our power to make your next stay fantastic.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

10/10 Excellent

Lawrence

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kelvin and odeth were excellent loved them
Stayed 1 night in Sep 2023
Response from Ignacio RodriguezGeneral Manager Blue Beach Luxury on 2023/9/19
Dear Lawrence we appreciate the time you have invested in writing a summary of your stay with us.It is amazing to know that we were able to exceed your expectations with our facilities and services. This is the type of experience we strive to provide to all of our guests.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and our resort.Sincerely

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went down for 7 days. When we arrived at the hotel Pavel and Yessica were very helpful to us. We were greeted with drinks and then they locked our bags up for us before check in and after check out till our ride arrived while we ate and hung out by the pool. Even when we did have a issue with out lock the security fixed it that day and we had not other issues that week. We went to the private beach at night, they had security too which was nice. We met Henddry who worked for security, we loved talking to him. The bartenders always checked on use and even brought drinks to us while we were in the pool. Luis and Felix always made sure we always had the banana mamas or our favorite drinks with meals. It is a smaller resort but I think it made it more personal we got to know the smaller staff. We definitely enjoyed our vacation! You can definitely tell the safe too enjoys working with tourists I think we learned more from their culture than they did from ours!
Stayed 6 nights in Sep 2023
Response from Ignacio RodriguezGeneral Manager Blue Beach Luxury on 2023/9/14
Dear Samantha We are very excited to hear about your experience, thank you for choosing Blue Beach Luxury Resort for your vacation and sharing this excellent review of your recent stay with us. We appreciate your compliments about our team, we all aim to exceed your expectations and provide you with memorable experiences, we dedicate ourselves every day to achieve this and ensure that our guests feel well taken care of at all times. We will share your comments with our staff! We look forward to welcome you back soon.

6/10 Okay

Natalie

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Jul 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/9/8
Dear NatalieThank you for sharing your review and choosing Blue Beach Luxury Resort for your vacation.Accept our most sincere apologies for any inconvenience experienced during your stay with us, Your feedback is essential, and thanks to that we can have points of improvement in our service.We hope to have another opportunity to welcome you back.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort

4/10 Poor

Sheyla Ramirez

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The best was the staff, excellent sevice from Gabriel, Ramon, Alexander, Jessica, Pavel and the rest of staff, all were excellent. Now the room was terrible, dirty, the jacuzzi OMG! Smelled, moldy, had green stuff, water smelled very bad. Our bathroom was dirty. I had to go and ask them to have it clean. Bed was confortable, and room was big. It would've been nicer if it wasn't for the cleaning less.
Stayed 10 nights in Aug 2023
Response from Ignacio Rodriguez GM Blue Beach Luxury Resort on 2023/9/6
Dear SheylaThank you for taking the time to share your feedbackWe appreciate your compliments about our team, they represent the soul of our hotel. Thanks to our collaborators, we have been able to create unique moments. We are proud to have such committed members of our team, and we assure you that we will share your kind words with them.Please accept our most sincere apologies for the situations you describe, your opinion is very important to us, thanks to your comments we can offer a better service to our future guests.We would deeply appreciate another chance to welcome you back.SincerelyIgnacio RodriguezGeneral ManagerBlue Beach Luxury Resort